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Extended Stay America - Salt Lake City - Sandy

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10715 Auto Mall Drive, Sandy, UT 84070
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Extended Stay America - Salt Lake City - Sandy
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83 Reviews from our TripAdvisor Community

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Las Cruces, New Mexico
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

I stay here for extended periods and its always good. Staff is friendly and you're close to restaurants and stores. Everything you need close by. The rooms are clean and equipped with a kitchenette so you can cook if you want to

Helpful?
Thank bigrich01
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

Nice clean spacious rooms they have available affordable the price is great it's located near the South Towne mall which is nice because everything is in this area I really like the management property management and I really like the staff great place to stay!

Helpful?
Thank tia H
Manager_11525, General Manager at Extended Stay America - Salt Lake City - Sandy, responded to this review

Thank you so much for posting a review of our property. I’m so pleased to read that you had a great stay at our hotel! I truly appreciate your kind comments regarding our convenient location, friendly staff and reasonable rates. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay... More 

Fort Lauderdale, Florida
Level Contributor
33 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I could have slept in my car, except for the fact the ladies at the front desk were polite. The room was less than clean The refrigerator vegetable tray was stained and not cleaned The kitchenette sink did not drain properly The toilet had to be flushed twice every time to get it to drain. The Towels were like sandpaper.... More 

Helpful?
Thank Richard G
Manager_11525, General Manager at Extended Stay America - Salt Lake City - Sandy, responded to this review

Thank you for your recent review of your stay. The room conditions you described are unacceptable, and I sincerely apologize for your experience. To prevent this from happening again, I will work with our staff to ensure we are implementing deep cleaning and preventative maintenance procedures. I will also make sure that we are responding to guest needs in a... More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

I loved my stay here. The bed was so comfortable and the manager and staff so personable and helpful with everything. Made my stay great and would highly recommend it. Great part of town with so many great things near by. The place is clean and comfortable.

Helpful?
Thank Holly P
Manager_11525, General Manager at Extended Stay America - Salt Lake City - Sandy, responded to this review

Thank you for your great review of our property. I'm so pleased to hear that we were able to accommodate your needs with our comfortable rooms and friendly customer service! The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future! More 

2 reviews
1 of 5 stars Reviewed 4 weeks ago via mobile

Smoke free I think not, there was cigarette smoke through out the whole place, butt on the floor, was behold dirty looked as if it had not been cleaned in years as just down right nasty.. Hair in the bathroom

Helpful?
Thank Lynn J
Manager_11525, General Manager at Extended Stay America - Salt Lake City - Sandy, responded to this review

I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Thank you very much for providing us with your feedback. If you have any additional feedback,... More 

Idaho Falls, Idaho, United States
Level Contributor
206 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
4 of 5 stars Reviewed December 23, 2015

Reasonably priced and close to the South Towne mall. Very convenient to I15 interchange. Very easy to access and close to several restaurants. Rooms were very clean and kitchenette is always a plus. Had a quiet room on third floor.

Helpful?
Thank Rhonda A
Manager_11525, General Manager at Extended Stay America - Salt Lake City - Sandy, responded to this review

Thank you for your great review of our property. I’m so pleased to read that you enjoyed our comfortable rooms, fully equipped kitchens and our convenient location. I’m thrilled that you found our hotel to be a good value! Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you... More 

Highliands Ranc
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed December 15, 2015 via mobile

I generally like most extended stays. So I booked a room here when I came into town. I only had one not very good expierence and it was this one time. Checking in was nothing but a hassle. Other then that the rest of the stay was nice. The room was clean and decent. Don't think I would stay again... More 

Helpful?
Thank derekb574
Manager_11525, General Manager at Extended Stay America - Salt Lake City - Sandy, responded to this review

Thank you for your review of our property. We appreciate you letting us know about the issues you experienced during check-in. Moving forward, I will be sure to retrain our front desk staff on our check-in procedures. We are sorry for this issue, but are glad to read that you had a positive stay overall. Thank you again for sharing... More 

Palmetto, Florida
Level Contributor
3 reviews
4 of 5 stars Reviewed October 29, 2015

Loved the kitchen but it doesn't come pre equipped with utensils or paper towels. We didn't th k we would need them but we did. Make sure you have the basics in the room just in case. The room on,y comes with one bottle of shampoo so make sure you ask for more and bring conditioner and body lotion.

Helpful?
Thank Stephaniefitnut
Manager_11525, General Manager at Extended Stay America - Salt Lake City - Sandy, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that we failed to explain our dishware policy. While we no longer keep dishes in guest rooms, these items are available upon request at the front desk. Additional toiletries are also available at the front desk. In response to your... More 

Harrisburg, Pennsylvania
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed October 1, 2015

I stayed at the Extended Stay America- Sandy September 10-17 2015. My experience was mostly positive. Positives: The hotel is nearly the cheapest in the area It looked pretty clean in the areas I saw Within walking distance to many local shopping & dining The staff were friendly when they were available, sometimes took a bit to get someones attention.... More 

Helpful?
Thank Eva100414
Manager_11525, General Manager at Extended Stay America - Salt Lake City - Sandy, responded to this review

I want to thank you for taking the time to post a review of your stay. We appreciate you letting us know about the maintenance and cleanliness issues you experienced. We are sorry for these issues, but we will let our maintenance engineer and housekeeping staff know about the problems and have them addressed. We are glad we were able... More 

Dallas, Texas
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed October 1, 2015 via mobile

This hotel has terrible nighttime customer service and absolutely no problem resolution skills. I do no recommend staying here unless you want a cheap place to flop for the night and expect to get what you pay for. You would be better off choosing one of the many other smaller hotels nearby.

Helpful?
Thank DallasTXSteve
Manager_11525, General Manager at Extended Stay America - Salt Lake City - Sandy, responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize for the service issue you experienced. To uphold our company’s high standards, I will make sure to address this issue with our staff so your experience does not happen again in the future. Thank you very much for providing us with your feedback. Please... More 

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