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Extended Stay America - Salt Lake City - Sandy

2.5 of 5
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10715 Auto Mall Drive, Sandy, UT 84070
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Extended Stay America - Salt Lake City - Sandy
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Ranked #10 of 10 Hotels in Sandy
A recent review
4 of 5 stars reviewed 2 days ago
Michael S Cathedral City, California
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67 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Cathedral City, California
Level Contributor
44 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The amenities and price of this hotel are quite pleasing and reasonable; we always had prompt and courteous responses to our requests and only wound up paying $50 a night for 7 day stay. The rooms showed measurable wear (like a family of 4-8 kids were playing romper room in there), but the beds were comfortable and the bathroom clean.... More 

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Provo, Utah
2 reviews
1 of 5 stars Reviewed 1 week ago

There is a reason it was a little cheaper because it cheaper. Pay a extra ten or twenty and stay where your room smells clean and the AC works correctly. They could make this work if it smells clean and your heating and AC works properly. The eat and go breakfast wasn't up to much either.

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Stanley, New Mexico
Level Contributor
4 reviews
1 of 5 stars Reviewed 2 weeks ago

At first this hotel seemed ok. Check in was fine, other than being told there was no room service at all. The room was found to be filthy (trash from last visitors under sink counter along with a shower full of black hair! Hair ties from last visitors on the floor next to the bed). Yucky. Walls super thin with... More 

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Level Contributor
70 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel was not for me. My room seemed kind of old and it smelled bad. When you step into the hall, then you get the smell of other people's cooking. No in room coffee and coffee pot, dishes, glasses, etc. are only by request. I was there 1 minute and left. That said, the person working the front desk... More 

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Manager_11525, General Manager at Extended Stay America - Salt Lake City - Sandy, responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize for the cleanliness issues you experienced. In response to your feedback, we will deep clean the room and shampoo the carpet to ensure that your experience is not repeated. Thank you very much for providing us with your feedback. Please contact me, at sls2@extendedstay.com,... More 

1 review
1 of 5 stars Reviewed 3 weeks ago

This is not a place I would recommend to anyone. The room and hotel itself are not clean, the room had a terrible smell, and the "kitchen" (which was the main reason for me to pick this place) was not practical at all. For the same price, I would recommend a hotel or motel, at least you will get daily... More 

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Utah
Level Contributor
46 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Got an awesome price on hotwire. The room is large, and I loved the COLD full-size refrigerator! Having a kitchen sink and some extra counter space is great. The room looked a bit tired, and the other party in our group had what looked like bloodstains on both of their bedspreads! We did advise the front desk, and she had... More 

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Manager_11525, Manager at Extended Stay America - Salt Lake City - Sandy, responded to this review

I appreciate you taking the time to write such a great review. I'm so pleased to hear that your lodging experience was great with the extra amenities in the room. Although I want to apologize again about the condition of the other room. We are insuring every room is being inspected properly in order to provide the BEST stay to... More 

Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

Booked this hotel on a 3rd party bargain site. Very pleased with the price we paid. Even more pleased with the service at the front desk. Not so pleased with the cleanliness. There were small blood stains on the bed spreads, hair (not ours) in the tub, and some yellowish stains on the pillow cases. The location is great, just... More 

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Salt Lake City - Sandy, responded to this review

Thank you for taking the time to write a review of your stay. I am please to read your remarks about the front desk staff. However, I am very sorry that you were not provided with a clean room. To make sure this doesn't happen again, I am taking the time to train our staff. Thank you very much for... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 24, 2015

Could not find one thing wrong with the experience Extended Stay America provided for me. Employees were friendly, informative and accommodating. The best part was I only had to pay 44$ for one night's stay!

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Salt Lake City - Sandy, responded to this review

I appreciate you taking the time to write such a great review. I'm so pleased to hear that you had a pleasant experience with us and that our staff provided you with friendly customer service. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future. More 

logan, ut
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed February 13, 2015

I decided to try this property since it said that they were smoke free and newly renovated. It is in an excellent location right by a large mall and close to the expo center as well as lots of shops and restaurants. It is completely safe with no sketchy characters hanging around. It was also clean, but it was just... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Salt Lake City - Sandy, responded to this review

I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that the room did not meet your expectations. I discussed your comments with the team and we are going to make sure to replace the comforter in the room. We continually work to improve our hotel, so I really appreciate you providing... More 

Reno, Nevada
Level Contributor
61 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed February 10, 2015

Met all my requirements, room was comfortable and clean, and equiped for preparing simple meals (refer, stove top, and microwave). Rooms were quiet, and close to shopping and resturants. Hotel provides a simple spread for breakfast (muffins, coffee, fruit, oatmeal). Staff is very friendly and helpful. free Parking, free internet (free internet was adequate for our use, there is a... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Salt Lake City - Sandy, responded to this review

Thank you for taking the time to write a review of your stay. I am so please to know that we were able to meet all your requirements. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. More 

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