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Provo Marriott Hotel and Conference Center

3.0 of 5 101 West 100 North, Provo, UT 84601
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Provo Marriott Hotel and Conference Center
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210 reviews from our community

Traveler rating
    56
    83
    41
    22
    8
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30
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113
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Denver, Colorado
Top Contributor
356 reviews 356 reviews
81 hotel reviews
140 helpful votes 140 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I hate to give a Marriott less than 4 stars because Marriotts are my hotel of choice and I typically spend over 100 nights a year in Marriotts. However, this Marriott had some nice things about it...but then it had some terribly frustrating things about it. It is an updated older Marriott. The rooms could not have been more typical... More 

Was this review helpful? Yes
Martin M, Guest Relations Manager at Provo Marriott Hotel and Conference Center, responded to this review

Dear cubfaninco, Thank you for the feedback. We appreciate the comments and detail with regards to your visit. I want to apologize for the issues you experienced. We strive to maintain a high level of training for all of our associates, while I am happy that you found the staff friendly, I am sorry that you had to wait for... More 

Arizona
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed January 28, 2015

This hotel is the type that has a lovely lobby and the room is just OK... more/less basic. It had been renovated at some point but by now the mattress was worn out. Several of us on this business trip commented on the poor night's sleep we all had due to the mattress. Also, the sound insulation is minimal -... More 

Was this review helpful? Yes
Martin M, Guest Relations Manager at Provo Marriott Hotel and Conference Center, responded to this review

First of all, thank you for the feedback. And thank you for the comment about our beautiful lobby. The lobby was renovated more recently than the guest rooms as you noted. The good news is that the rooms are scheduled for a full renovation this year. I am very sorry to hear that not everyone in your party got a... More 

Tucson
Contributor
20 reviews 20 reviews
11 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed January 12, 2015

Very elegant, nice, comfortable hotel, truly well equipped for business travelers. Room is just as the photo shows. Very nice bed, large flat tv, coffee maker, ironing board and iron, but no refrigerator. I got a really good night's sleep. Breakfast nice, broad spread, including individualized omelettes (though a little pricey, $17). Wifi works well in the room. It's very... More 

Was this review helpful? Yes
gmprovomarriott, General Manager at Provo Marriott Hotel and Conference Center, responded to this review

Thank you for the positive comments. I will share them with the hotel staff. We appreciate you staying with us. Best John Garfield General Manager More 

Roy, Utah
Senior Contributor
36 reviews 36 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed January 9, 2015

From the moment we arrived at the Hotel we were greeted and treated very nice. (Having said that - one couple in our group did arrive earlier and had to wait 15 minutes to check in while the Hotel Staff dealt with someone trying to use a stolen credit card - This is understandable but our group questioned why NO... More 

Was this review helpful? Yes
Martin M, Guest Relations Manager at Provo Marriott Hotel and Conference Center, responded to this review

Thank you for taking the time to review your experience and thank you for the excellent rating. I do understand that the rating was given in spite of the negative experience you had in our restaurant on New Year's day. I want to apologize for that experience, I have shared your comments with our restaurant manager. I want to assure... More 

Orlando, Florida
Senior Contributor
47 reviews 47 reviews
30 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed January 8, 2015

The best thing about this hotel is the amazing staff. They are responsive, friendly, knowledgeable etc. rooms are spacious. There are no refrigerators in the general rooms even though there is a cabinet for this purpose in every room. That is a hassle because you can't keep chilled drinks in your room. The walls are paper thin. You can hear... More 

Was this review helpful? Yes
gmprovomarriott, General Manager at Provo Marriott Hotel and Conference Center, responded to this review

Dear Dane, Thank you for sending your comments and I'm glad to hear that thestaff was amazing. I appreciate your comments concerning the condition of the guestrooms and the noise levels. We will shortly begin a major renovation and will address most of these concerns. Thank you for staying with us and I hope your next visit is much better... More 

Brookfield, WI
Senior Contributor
41 reviews 41 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed January 5, 2015

Renovated but not very well. Front desk staff were less than stellar. Couldn't understand why I would be disappointed in a room where the tv couldn't get several major networks. Never did get resolved even though the hotel manager said it would be. When leaving, he promised some additional points on my account but never got anything. This, even after... More 

Was this review helpful? Yes 1
Martin M, Guest Relations Manager at Provo Marriott Hotel and Conference Center, responded to this review

I am very sorry to read your response and some of your comments. First of all the issue you experienced with the TV channels is unacceptable. I can assure you we offer all of the major networks with our TV package. That being said it sounds like one of the channels was not working and I am very disappointed in... More 

Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 25, 2014

The new lobby has been remodeled and is a modern and inviting space. While the new lobby has a starbucks, there is a Juice and Java half a block west of the hotel entrance and has great coffee with a local vibe.

Was this review helpful? Yes
San Francisco, California
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 of 5 stars Reviewed December 18, 2014

Good hotel property, 2 towers, one feels renovated and more modern than the other. Great bar and restaurant open till midnight is a great addition to the overall value of the stay. When in the area I stay at this property, even to I am "gold" status at a different chain.

Was this review helpful? Yes
gmprovomarriott, General Manager at Provo Marriott Hotel and Conference Center, responded to this review

Thank you so much for your kind words and labeling us "Best hotel in the area." I will pass along your comments to the team. We look forward to your return. Best John Garfield General Manager More 

Charleston, South Carolina, United States
Top Contributor
108 reviews 108 reviews
41 hotel reviews
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed December 12, 2014

The hotel itself was not the greatest... the lobby was pretty nicely redone... the staff was great at the front desk and at the lounge. The location was great for me. The room again... was comfortable and ok, but nothing special.

Was this review helpful? Yes
Martin M, Guest Relations Manager at Provo Marriott Hotel and Conference Center, responded to this review

Sean, I want to apologize that your experience at the Provo Marriott was not as pleasant as it could have been. Certainly for us "pretty nice" and "kind of average" are not comments we look forward to receiving. At the same time I always appreciate feedback, direct feedback from our guests is a fantastic tool to use with team members... More 

2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed December 5, 2014

Stayed at the Marriott Hotel and Conference Center, was extremely disappointed from the check-in in to check-out! Booked a Breakfast included room, When checking in, Front Desk person could not tell me the specifics and said just ask when you go to the restaurant. I was asking if I could have Breakfast in my room.... did not help much. Got... More 

Was this review helpful? Yes 1
gmprovomarriott, General Manager at Provo Marriott Hotel and Conference Center, responded to this review

First, let me apologize for the level of service you received here at the hotel. There is no excuse for the lack of housekeeping that you experienced. I have spoken to the department leadership and hopefully we have resolved the issue. Also, thank you for letting me know about the tip envelope. It is not to offend in any manner... More 

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Additional Information about Provo Marriott Hotel and Conference Center

Address: 101 West 100 North, Provo, UT 84601
Location: United States > Utah > Wasatch Range > Provo
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Provo Marriott Hotel and Conference Center 3*
Number of rooms: 330
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Also Known As:
Provo Marriott Hotel Provo
Marriott Provo
Provo Marriott Hotel And Conference Center Utah
Hotel Style:
#5 Family Hotel in Provo

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