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Provo Marriott Hotel and Conference Center

3.0 of 5 101 West 100 North, Provo, UT 84601
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Provo Marriott Hotel and Conference Center
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Provo Marriott Hotel and Conference Center
Provo Marriott Hotel and Conference Center
Provo Marriott Hotel and Conference Center
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208 reviews from our community

Traveler rating
    56
    83
    39
    22
    8
See reviews for
41
29
23
112
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
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Tucson
Contributor
17 reviews 17 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Very elegant, nice, comfortable hotel, truly well equipped for business travelers. Room is just as the photo shows. Very nice bed, large flat tv, coffee maker, ironing board and iron, but no refrigerator. I got a really good night's sleep. Breakfast nice, broad spread, including individualized omelettes (though a little pricey, $17). Wifi works well in the room. It's very... More 

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gmprovomarriott, General Manager at Provo Marriott Hotel and Conference Center, responded to this review

Thank you for the positive comments. I will share them with the hotel staff. We appreciate you staying with us. Best John Garfield General Manager More 

Roy, Utah
Senior Contributor
36 reviews 36 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

From the moment we arrived at the Hotel we were greeted and treated very nice. (Having said that - one couple in our group did arrive earlier and had to wait 15 minutes to check in while the Hotel Staff dealt with someone trying to use a stolen credit card - This is understandable but our group questioned why NO... More 

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Martin M, Guest Relations Manager at Provo Marriott Hotel and Conference Center, responded to this review

Thank you for taking the time to review your experience and thank you for the excellent rating. I do understand that the rating was given in spite of the negative experience you had in our restaurant on New Year's day. I want to apologize for that experience, I have shared your comments with our restaurant manager. I want to assure... More 

Orlando, Florida
Senior Contributor
45 reviews 45 reviews
28 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The best thing about this hotel is the amazing staff. They are responsive, friendly, knowledgeable etc. rooms are spacious. There are no refrigerators in the general rooms even though there is a cabinet for this purpose in every room. That is a hassle because you can't keep chilled drinks in your room. The walls are paper thin. You can hear... More 

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gmprovomarriott, General Manager at Provo Marriott Hotel and Conference Center, responded to this review

Dear Dane, Thank you for sending your comments and I'm glad to hear that thestaff was amazing. I appreciate your comments concerning the condition of the guestrooms and the noise levels. We will shortly begin a major renovation and will address most of these concerns. Thank you for staying with us and I hope your next visit is much better... More 

Brookfield, WI
Senior Contributor
37 reviews 37 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Renovated but not very well. Front desk staff were less than stellar. Couldn't understand why I would be disappointed in a room where the tv couldn't get several major networks. Never did get resolved even though the hotel manager said it would be. When leaving, he promised some additional points on my account but never got anything. This, even after... More 

Was this review helpful? Yes 1
Martin M, Guest Relations Manager at Provo Marriott Hotel and Conference Center, responded to this review

I am very sorry to read your response and some of your comments. First of all the issue you experienced with the TV channels is unacceptable. I can assure you we offer all of the major networks with our TV package. That being said it sounds like one of the channels was not working and I am very disappointed in... More 

Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The new lobby has been remodeled and is a modern and inviting space. While the new lobby has a starbucks, there is a Juice and Java half a block west of the hotel entrance and has great coffee with a local vibe.

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San Francisco, California
2 reviews
4 of 5 stars Reviewed December 18, 2014

Good hotel property, 2 towers, one feels renovated and more modern than the other. Great bar and restaurant open till midnight is a great addition to the overall value of the stay. When in the area I stay at this property, even to I am "gold" status at a different chain.

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gmprovomarriott, General Manager at Provo Marriott Hotel and Conference Center, responded to this review

Thank you so much for your kind words and labeling us "Best hotel in the area." I will pass along your comments to the team. We look forward to your return. Best John Garfield General Manager More 

Charleston, South Carolina, United States
Top Contributor
95 reviews 95 reviews
35 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed December 12, 2014

The hotel itself was not the greatest... the lobby was pretty nicely redone... the staff was great at the front desk and at the lounge. The location was great for me. The room again... was comfortable and ok, but nothing special.

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Martin M, Guest Relations Manager at Provo Marriott Hotel and Conference Center, responded to this review

Sean, I want to apologize that your experience at the Provo Marriott was not as pleasant as it could have been. Certainly for us "pretty nice" and "kind of average" are not comments we look forward to receiving. At the same time I always appreciate feedback, direct feedback from our guests is a fantastic tool to use with team members... More 

2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed December 5, 2014

Stayed at the Marriott Hotel and Conference Center, was extremely disappointed from the check-in in to check-out! Booked a Breakfast included room, When checking in, Front Desk person could not tell me the specifics and said just ask when you go to the restaurant. I was asking if I could have Breakfast in my room.... did not help much. Got... More 

Was this review helpful? Yes 1
gmprovomarriott, General Manager at Provo Marriott Hotel and Conference Center, responded to this review

First, let me apologize for the level of service you received here at the hotel. There is no excuse for the lack of housekeeping that you experienced. I have spoken to the department leadership and hopefully we have resolved the issue. Also, thank you for letting me know about the tip envelope. It is not to offend in any manner... More 

Las Vegas, Nevada
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed November 26, 2014

We booked 2 x beds expecting Queen beds, however, we were disappointed to find this hotel only has Doubles or King size - not so perfect when there are 3 adults in the party. We were offered a room with a pull out sofa - but chose not to take this option,,,so consequently not a perfect family room as we... More 

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gmprovomarriott, General Manager at Provo Marriott Hotel and Conference Center, responded to this review

Thank you for your comments. I'm sorry about the room situation. As you mentioned all of our rooms that have two beds come with double bedding. Our South Tower Executive Rooms come with a pull-out sofa sleeper if you would like. I also want to thank you for your posiive comments towards the staff. I work along some amazing people... More 

Denver, Colorado
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 20, 2014

As a very frequent business traveler, I really don’t have very high expectations for hotels. I would like an efficient staff, amenities that work, and occasional help to make my stay more productive. The Marriott Provo fails even those fairly low expectations. The hotel staff is very friendly…but ineffective. The front desk people are pleasant, always meets me with a... More 

Was this review helpful? Yes 1
gmprovomarriott, General Manager at Provo Marriott Hotel and Conference Center, responded to this review

Dear Mike O. Thank you for your comments concerning your stay at the hotel. I'm sorry that you had experienced some of the situations you mentioned but thank you for taking the time to tell us how we are doing. It truly helps us become a better hotel. I will be using your comments as a source of training with... More 

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Additional Information about Provo Marriott Hotel and Conference Center

Address: 101 West 100 North, Provo, UT 84601
Location: United States > Utah > Wasatch Range > Provo
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Provo Marriott Hotel and Conference Center 3*
Number of rooms: 330
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Also Known As:
Provo Marriott Hotel Provo
Marriott Provo
Provo Marriott Hotel And Conference Center Utah
Hotel Style:
#5 Family Hotel in Provo
#6 Business Hotel in Provo

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