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Fairfield Inn Provo

#3 of 20 Hotels in Provo
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1515 South University Avenue, Provo, UT 84601
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Fairfield Inn Provo
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128 Reviews from our TripAdvisor Community

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Traveler rating
    69
    29
    18
    8
    4
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39
27
12
29
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Provo, Utah
2 reviews
2 of 5 stars Reviewed 3 weeks ago

The housekeeping staff was definitely not on top of maintaining this facility to expected levels of quality. The first floor men's restroom had no soap and no paper towels. The secondary entrance at the end of the building was extremely dirty. Also, the floor of the elevator was extremely dirty. The room was okay, but there was only one sheet... More 

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Chicago, Illinois
2 of 5 stars Reviewed 4 weeks ago

Check-in was smooth, the young man at the desk was very nice, and the room was great so we expected a decent breakfast. We arrived at 8:35 and the BREAKFAST area was a wreck with virtually nothing to eat: NO orange juice, waffle mix dispensers empty, all hot food warmers (scrambled eggs, bacon, sausage) empty... overflowing garbage can, cereal scattered... More 

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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 4, 2015

Pros: The room was clean and having a desk was a plus. The hotel and cleaning staff were splendid. Loved the complimentary WiFi and hot coffee. The fitness center and pool were really good. Cons: Breakfast was just ok, it could've been better ( always the same stuff) and after a week (or more), you want to eat something else.... More 

Was this review helpful? Yes 1
Chase E, General Manager at Fairfield Inn Provo, responded to this review

Dear Guest, Thank you for sharing your experience at the Fairfield Inn Provo through TripAdvisor reviews. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. We are pleased to hear that you you were able to take advantage of our newly remodeled... More 

Grand Cayman
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed May 11, 2015

I arrived late at night at this Inn, to stay before a long moving drive. The staff was nice, and there is everything you need in the room. It was a place we would enjoy staying for a long period if necessary. But it served us in our short stay. Close to BYU and great shuttle service.

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Chase E, General Manager at Fairfield Inn Provo, responded to this review

Dear Dan, We appreciate your feedback and are delighted to hear that you had a great stay. We are glad that we were able to host you for your short stay in Provo. Thank you for recognizing our staff and all of our amenities that make our hotel such a great place to stay! With a spirit to serve, we... More 

Willowbrook, Illinois
Level Contributor
28 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed April 12, 2015

We were in a room on the second floor, *right* next to the elevator, so I was worried about noise. Thankfully, our stay was very quiet. The room was nicely furnished, but seemed very small. We didn't book ahead, and looking at the website now it looks like we were in the "smaller guest room", and it really was smaller.... More 

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Level Contributor
18 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed April 8, 2015

Loved my stay it was nice and relaxing. But the highway next to the hotel gets very busy in the morning. The pool was nice along with the hot pool! Rooms are small but clean and many outlets! Overall good service good rooms I liked it! Love Marriott hotels!

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Pensacola, Florida
Level Contributor
267 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 163 helpful votes
4 of 5 stars Reviewed April 7, 2015

A relief to arrive after a long day of driving, a great welcome, a nice clean room. Hmmmm, renovated, but odd. Beds along one wall, everything else along the opposite wall. As hubby microwaves his soup, I can't get by unless I crawl over the bed. It is all very new looking, but all in a line; there isn't a... More 

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Albuquerque, New Mexico
Level Contributor
195 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
3 of 5 stars Reviewed April 4, 2015

Good things: clean rooms, convenient location to University Ave and interstate. Staff accommodating. Pool and hot tub. Fair: the breakfast. Bad things: tiny rooms, the convenient location results in a LOT of road noise. Deal breaker: $30 a room security deposit charged up front, which should be refunded to credit card in a few days AFTER I leave. This is... More 

Was this review helpful? Yes 1
Michael R, Director of Sales at Fairfield Inn Provo, responded to this review

Dear Guest, Thank you for taking the time to share your experience at our hotel. We do appreciate your feedback. I do understand your feeling regarding authorizing your credit card to cover possible incidental charges during your stay. However we have found that most guests appreciate that we let them know up front regarding the authorization as opposed to them... More 

1 review
5 of 5 stars Reviewed March 27, 2015

Michael and the staff at Fairfield are wonderful! I book rooms for our high school teams and we love staying there and value our relationship with Fairfield. I had the opportunity to stay there for a quick vacation with family and friends and we were treated like royalty. Michael has always gone above and beyond my expectations to take care... More 

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Michael R, Director of Sales at Fairfield Inn Provo, responded to this review

Dear Tara, Thanks for the great review! We always enjoy having your teams stay with us! Thanks for the confidence you have in allowing us to host your teams. It was great to have the opportunity to meet you in person. We look forward to hosting your teams again next year! Sincerely, Michael More 

Orangevale, California
Level Contributor
236 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
4 of 5 stars Reviewed March 25, 2015

Our daughter had a baby so we were here twice in the same month. We stay with Marriott because we know what we can expect. It is close to BYU and has a mall nearby, restaurants, gas. It was clean, comfortable, and I felt safe. It was recently renovated and the rooms are nice. The new breakfast room is great.... More 

Was this review helpful? Yes
Michael R, Director of Sales at Fairfield Inn Provo, responded to this review

Dear Guest, Thank you for allowing us to host both of your stays this month! We appreciate your confidence and we are glad to hear that both of your stays were wonderful. Thanks also for recognizing our great location, clean, comfortable renovated rooms, our remodeled breakfast area and our delicious hot breakfast! Thanks again for allowing us to host your... More 

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