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Fairfield Inn Provo

#4 of 20 Hotels in Provo
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1515 South University Avenue, Provo, UT 84601
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1 room 1 guest
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Fairfield Inn Provo
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134 Reviews from our TripAdvisor Community

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Traveler rating
    69
    31
    18
    11
    5
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41
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31
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Phoenix, Arizona
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Everyone was very friendly and helpful. No complaints about the staff. Room was clean-nothing special, but nothing to complain about. The breakfast was plentiful, but just okay--nothing special--the usual and then there were more choices than at some hotels offering breakfast, e.g., eggs and toppings such as cheese, and there was sausage & bacon. Did not sleep well in the... More 

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Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The room was at the end of the hall and very quiet. The room appears to have been refurbished. Newly painted, clean, and well done. The breakfast area was also clean and food was good. We ran out of time to enjoy the pool but the area appeared to be clean and updated.

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Cardiff, United Kingdom
Level Contributor
18 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed 1 week ago

Stayed here for two nights on business and it was not very nice. I was lead to believe it had been recently refurbished but I don't see how or where. As soon as I entered my room it smelled - of sweaty socks. This was horrible. The curtains were very shabby and the feel of the room was well worn.... More 

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Fairfax, Virginia
Level Contributor
48 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 1 week ago

This is an older property - and a basic one at that. The fitness center had the basic amenities, and the rooms looked dated. The morning breakfast was the usual fare. In other words, there is nothing "extra special" about this hotel - other than its staff! The staff went out of their way to help me - from storing... More 

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Seattle, Washington
Level Contributor
36 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 stars Reviewed 2 weeks ago

This place has new carpet and wallpaper in the halls and the rest is a mess. FACILITY: low ceilings, narrow halls, rooms the size of postage stamps, filthy elevator. SERVICES: no luggage carts at entrance--we had to search ourselves, washing machine out of service, elevator not useable in the morning because cleaning staff has it held, had to ask that... More 

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Chase E, General Manager at Fairfield Inn Provo, responded to this review

Dear Barbara, Thank you for taking the time to share your recent experience at the Fairfield Inn Provo with us. Every process put in place is aimed at providing you with an unforgettable hotel experience. From your recent feedback, I am disappointed to learn that we fell short of your expectations. As you mentioned, the carpets and wallpaper along with... More 

Starkville, Mississippi
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Hotel is mid sized on a tiny lot so there is NO parking. Desk staff are kind but can't do much with cramped quarters. Ice machine (sole machine) is on second floor and is literally in the middle of the hallway - do not stay on the second floor. West rooms are 20 get from busiest road in town -... More 

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Chase E, General Manager at Fairfield Inn Provo, responded to this review

Dear Guest, Thank you for taking the time to write a review of our hotel! We do appreciate your feedback. I do apologize for the inconvenience you experienced on your recent stay. We understand your frustration with regards to the size of our lot. When the hotel is fully booked, it can be dificult to navigate the parking situation and... More 

Provo, Utah
2 reviews
2 of 5 stars Reviewed July 4, 2015

The housekeeping staff was definitely not on top of maintaining this facility to expected levels of quality. The first floor men's restroom had no soap and no paper towels. The secondary entrance at the end of the building was extremely dirty. Also, the floor of the elevator was extremely dirty. The room was okay, but there was only one sheet... More 

Was this review helpful? Yes
Chase E, General Manager at Fairfield Inn Provo, responded to this review

Dear Guest, Thank you for taking the time to share your recent experience at the Fairfield Inn Provo with us. Every process put in place is aimed at providing you with an unforgettable hotel experience. From your recent feedback, I am disappointed to learn that we fell short of your expectations. I would like to take this time to apologize... More 

Chicago, Illinois
1 review
2 of 5 stars Reviewed July 1, 2015

Check-in was smooth, the young man at the desk was very nice, and the room was great so we expected a decent breakfast. We arrived at 8:35 and the BREAKFAST area was a wreck with virtually nothing to eat: NO orange juice, waffle mix dispensers empty, all hot food warmers (scrambled eggs, bacon, sausage) empty... overflowing garbage can, cereal scattered... More 

Was this review helpful? Yes
Chase E, General Manager at Fairfield Inn Provo, responded to this review

Thank you for taking the time to write a review of our hotel! We do appreciate your feedback. I do apologize for the inconvenience you experienced on your recent stay. We want to recognize and thank you for your feedback regarding the complimentary breakfast service. Since your stay with us, we have made vast improvements in the delivery of our... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 4, 2015

Pros: The room was clean and having a desk was a plus. The hotel and cleaning staff were splendid. Loved the complimentary WiFi and hot coffee. The fitness center and pool were really good. Cons: Breakfast was just ok, it could've been better ( always the same stuff) and after a week (or more), you want to eat something else.... More 

Was this review helpful? Yes 1
Chase E, General Manager at Fairfield Inn Provo, responded to this review

Dear Guest, Thank you for sharing your experience at the Fairfield Inn Provo through TripAdvisor reviews. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. We are pleased to hear that you you were able to take advantage of our newly remodeled... More 

Grand Cayman
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed May 11, 2015

I arrived late at night at this Inn, to stay before a long moving drive. The staff was nice, and there is everything you need in the room. It was a place we would enjoy staying for a long period if necessary. But it served us in our short stay. Close to BYU and great shuttle service.

Was this review helpful? Yes
Chase E, General Manager at Fairfield Inn Provo, responded to this review

Dear Dan, We appreciate your feedback and are delighted to hear that you had a great stay. We are glad that we were able to host you for your short stay in Provo. Thank you for recognizing our staff and all of our amenities that make our hotel such a great place to stay! With a spirit to serve, we... More 

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