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Fairfield Inn Provo

#5 of 20 Hotels in Provo
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1515 South University Avenue, Provo, UT 84601
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1 room 1 adult
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Fairfield Inn Provo
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138 Reviews from our TripAdvisor Community

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Lindon, Utah
Level Contributor
3 reviews
5 of 5 stars Reviewed 3 days ago NEW

Check in was fine, employees were very fast and nice. Room was comfy and clean. Heated pool. good breakfast. They were nice enough to extend my checkout time without charging me more. Parking was a little tight, but it was fine

Helpful?
Thank Gail C
Trevor D, Assistant General Manager at Fairfield Inn Provo, responded to this review

Thanks for your kind review and great scores! I'm sorry to hear you had a harder time with parking. We do offer parking on three sides of the hotel. but it can get a little tight. We hope to see you again! More 

Carrollton, TX
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

This is a nice Fairfield. Easy to access from the highway near Provo Towne Center, friendly staff, no problems, good value. Bathroom felt a little dated but was fine. I would have no problem staying here again.

Helpful?
Thank dawisemd
Trevor D, Front Office Manager at Fairfield Inn Provo, responded to this review

Thank you for the kind feedback. As a valued guest we appreciate you staying with us. Hope to see you again. More 

1 review
2 of 5 stars Reviewed 1 week ago via mobile

The room was clean and comfortable, (although it had orange carpet), and fit our needs. The hotel was booked, I was woken up a few times early in the morning by screaming children running down the hall. This is not the hotel's fault, but still added to our negative experience. The parking is terrible, and there are only about 50... More 

Helpful?
Thank BDear87
Nebraska
Level Contributor
112 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed November 6, 2015

As a platinum member of the Marriott rewards program, I expect--and normally receive--outstanding service and accommodations. However, the clerk who greeted me on checkin was apparently on his first day working alone at the desk. I always request a high floor room, but he placed me in a first floor room next to the laundry sorting room where all the... More 

Helpful?
Thank CG45144
Trevor D, Assistant General Manager at Fairfield Inn Provo, responded to this review

Hello! Thank you for taking the time to write a review on Trip Advisor! I want to thank you for your feedback. I apologize for the issues you experienced with your stay. We will be sure to ensure that all of our staff is trained in all aspects of the hotel, including room placements, giving directions, and wake-up calls. If... More 

Phoenix, Arizona
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed August 26, 2015

Everyone was very friendly and helpful. No complaints about the staff. Room was clean-nothing special, but nothing to complain about. The breakfast was plentiful, but just okay--nothing special--the usual and then there were more choices than at some hotels offering breakfast, e.g., eggs and toppings such as cheese, and there was sausage & bacon. Did not sleep well in the... More 

Helpful?
1 Thank gthanks
Chase E, Manager at Fairfield Inn Provo, responded to this review

Hello! Thank you for taking the time to write a review on Trip Advisor! I want to thank you for your feedback. I apologize for the issues you experienced with your stay. I will be sure to contact my internet provider to resolve this issue. If I can be of further assistance, please do not hesitate to contact me directly.... More 

Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed August 24, 2015

The room was at the end of the hall and very quiet. The room appears to have been refurbished. Newly painted, clean, and well done. The breakfast area was also clean and food was good. We ran out of time to enjoy the pool but the area appeared to be clean and updated.

Helpful?
Thank Rhonda C
Chase E, Manager at Fairfield Inn Provo, responded to this review

Hello! Thank you for taking the time to write a review on Trip Advisor! I want to thank you for your feedback. I am so glad to hear you enjoyed your stay!. If I can be of further assistance, please do not hesitate to contact me directly. Thank you for choosing the Fairfield Inn in Provo! All the Best! Carlisa,... More 

Cardiff, United Kingdom
Level Contributor
18 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed August 18, 2015

Stayed here for two nights on business and it was not very nice. I was lead to believe it had been recently refurbished but I don't see how or where. As soon as I entered my room it smelled - of sweaty socks. This was horrible. The curtains were very shabby and the feel of the room was well worn.... More 

Helpful?
Thank Shughes22
Chase E, Manager at Fairfield Inn Provo, responded to this review

Hello! Thank you for taking the time to write a review on Trip Advisor! I want to thank you for your feedback. I am so sorry that you did not enjoy your stay. I will be sure to discuss the breakfast and the maintenance issues with my staff. If I can be of further assistance, please do not hesitate to... More 

Fairfax, Virginia
Level Contributor
54 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed August 17, 2015

This is an older property - and a basic one at that. The fitness center had the basic amenities, and the rooms looked dated. The morning breakfast was the usual fare. In other words, there is nothing "extra special" about this hotel - other than its staff! The staff went out of their way to help me - from storing... More 

Helpful?
Thank chrisinnova
Chase E, Manager at Fairfield Inn Provo, responded to this review

Hello! Thank you for taking the time to write a review on Trip Advisor! I want to thank you for your feedback. I am so glad to hear you enjoyed your stay!. If I can be of further assistance, please do not hesitate to contact me directly. Thank you for choosing the Fairfield Inn in Provo! All the Best! Carlisa,... More 

Seattle, Washington
Level Contributor
36 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
1 of 5 stars Reviewed August 13, 2015

This place has new carpet and wallpaper in the halls and the rest is a mess. FACILITY: low ceilings, narrow halls, rooms the size of postage stamps, filthy elevator. SERVICES: no luggage carts at entrance--we had to search ourselves, washing machine out of service, elevator not useable in the morning because cleaning staff has it held, had to ask that... More 

Helpful?
Thank Barbara C
Chase E, General Manager at Fairfield Inn Provo, responded to this review

Dear Barbara, Thank you for taking the time to share your recent experience at the Fairfield Inn Provo with us. Every process put in place is aimed at providing you with an unforgettable hotel experience. From your recent feedback, I am disappointed to learn that we fell short of your expectations. As you mentioned, the carpets and wallpaper along with... More 

Starkville, Mississippi
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed August 2, 2015 via mobile

Hotel is mid sized on a tiny lot so there is NO parking. Desk staff are kind but can't do much with cramped quarters. Ice machine (sole machine) is on second floor and is literally in the middle of the hallway - do not stay on the second floor. West rooms are 20 get from busiest road in town -... More 

Helpful?
Thank DocHOneAndTwo
Chase E, General Manager at Fairfield Inn Provo, responded to this review

Dear Guest, Thank you for taking the time to write a review of our hotel! We do appreciate your feedback. I do apologize for the inconvenience you experienced on your recent stay. We understand your frustration with regards to the size of our lot. When the hotel is fully booked, it can be dificult to navigate the parking situation and... More 

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