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Residence Inn Provo

#2 of 20 Hotels in Provo
Certificate of Excellence
3.0 of 5
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252 West 2230 North, Provo, UT 84604
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Residence Inn Provo
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Ranked #2 of 20 Hotels in Provo
Certificate of Excellence
A recent review
5 of 5 stars reviewed yesterday
Mark A Rapid City, South Dakota
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184 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Rapid City, South Dakota
1 review
5 of 5 stars Reviewed yesterday NEW

A novel idea a pet friendly motel that really was pet friendly. Beautiful area around the property to relax. The pet area was clean to start with so it was easy to keep it that way. Room was very nice.

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Marion, Iowa
Level Contributor
84 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We arrived late evening after a day of travel and checked into room 235 for a three night stay in a one bedroom suite. It bore the wear and tear of an old dorm room. The couch as well as the carpet were full of numerous mystery spots and stains, the fridge door had a huge dent in it from... More 

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Salt Lake City, Utah
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We were traveling to Provo to attend a family funeral. My mother-in-law (MIL) booked in advance and did her best to inform the staff that the purpose of the hotel was to have the entire family together to make the funeral logistics easier. That's why, even though we live in Salt Lake City, we journeyed down. This created a problem... More 

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Brady W, General Manager at Residence Inn Provo, responded to this review

Thank you for your feedback about your stay. We value all feedback. I very sorry to hear of the unsatisfactory experience that you had while staying at our hotel. Our number 1 goal is to exceed the expectations of our guest, and we clearly missed the mark during your stay. I will be addressing all the issues you mentioned with... More 

Denver, Colorado
Level Contributor
154 reviews
89 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Hotel will be renovated in the near future and the very worn desk chair and sofa will be replaced. Hotel is located near many restaurants, shopping, and activities. Breakfast and Dinner Host, Eva, (multi-tasks 24/7) is a very pleasant and professional employee. She worked both the breakfast and light dinner shifts. Totally amazing individual. Overall staff is great. I question... More 

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Nampa, Id
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We like to stay at the residence when we come to Provo because it is so close to the stadium for football games. It has been a while since our last visit and we were looking forward to the Residence. I was disappointed to find that the room was quite noticibly needing some attention. The pullout bed was so uncomfortable... More 

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Brady W, General Manager at Residence Inn Provo, responded to this review

Thank you so much for your feedback! I'm sorry to hear that your stay wasn't as great as previous times. I am happy to inform you that we are about to start a full property renovation that will take care of the tired furniture in our rooms that you mentioned. I'm confident that your next visit, should we have the... More 

Las Vegas, Nevada
Level Contributor
8 reviews
4 hotel reviews
3 of 5 stars Reviewed 3 weeks ago

Based on reviews, I booked this hotel as I needed to be close to the BYU campus. I admit some of the issues listed by others I brushed off. I wish I hadn't. Our studio room was on the second floor. Upon entering the room, there was an odor like mothballs. It soon cleared, so I didn't think anything of... More 

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Brady W, General Manager at Residence Inn Provo, responded to this review

Thank you for taking the time to review our hotel. I'm sorry to hear that you had a less than satisfactory stay at our hotel. We are in the final planning stages of a complete hotel renovation with will take care of many of the challenges that you experienced. I'm happy to hear that you were able to take advantage... More 

Houston, Texas
Level Contributor
73 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We always stay here if we can. Got the 2 bedroom suite on this family trip. Suite was great as was the breakfast. The only thing that could have been improved were the barbells in the work out room. They are the kind where the weight is adjusted by turning a dial, and the dial on one of them wouldn't... More 

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Brady W, Manager at Residence Inn Provo, responded to this review

Thank you for your praises and accolades! We're so happy to hear that you enjoyed your stay with us at the Provo Residence Inn. We're glad you enjoyed your room and our complimentary breakfast. We are about to start a full property renovation. The exercise room is an area that will get greatly improved on. We will be expanding it... More 

Idaho Falls, Idaho
Level Contributor
81 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I want to give this property a good review; I really do. The rooms are large and the hotel is well located. However, due to some poor housekeeping, we were less than excited about this particular stay. We discussed the issue with management in person as well as over email, and we feel the issue will be taken care of.... More 

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Brady W, General Manager at Residence Inn Provo, responded to this review

Thank you for taking the time to give us your feedback regarding your stay with us at the Provo Residence Inn. I'm sorry to hear that you had a less than favorable experience with us. We're happy to here that you think the hotel is great, and I have shared you comments with my housekeeping team, and they were disappointed... More 

Level Contributor
10 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

The room was great. When we came up to our room the room service people were still finishing up their cleaning job, but they were finished after just 1 minute. The room smelled good, everything seemed in great condition and there were no stains on the bed, floor, or couches. It was a two bedroom suite. All the windows had... More 

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michaelTgregson, Director of Sales at Residence Inn Provo, responded to this review

Dear Blake G, Thank you for choosing our Provo Residence Inn. We are grateful for your business and to have the opportunity to serve you during your trip to Utah County. Thank you for leaving a review in regards to our staff service and the cleanliness of our rooms. We pride ourselves in making others feel comfortable, clean, and at... More 

1 review
5 of 5 stars Reviewed June 25, 2015

The hotel served dinner and breakfast (which was a huge plus for our family of 5) The rooms were clean and adequate. There is a pool and small workout room which we took advantage of. My boys had fun playing basketball outside. Check-in was easy. Manager was super helpful when we had a problem.

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michaelTgregson, Director of Sales at Residence Inn Provo, responded to this review

Dear Michelle P, Thank you for leaving a review regarding your recent stay at our Provo Residence Inn. We appreciate that you mentioned some of our fun amenities like our basketball hoop and sport court. We are the only hotel in Utah County with yard space and it is fun for our guests to get out and enjoy our surrounding... More 

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