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Residence Inn Provo

#2 of 20 Hotels in Provo
Certificate of Excellence
3.0 of 5
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252 West 2230 North, Provo, UT 84604
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1 room 1 adult
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Residence Inn Provo
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233 Reviews from our TripAdvisor Community

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Spanish Fork, Utah
1 review
4 of 5 stars Reviewed 3 days ago NEW

My wife & I stayed at this facility for just under 5 months. There was renovation work going on most of the time which was badly needed. There was an unusual amount of staff turnover at the front desk but Cassie was there the entire time and was always friendly. Eva of the kitchen staff was especially friendly and helpful.... More 

Helpful?
Thank George M
Hank V, General Manager at Residence Inn Provo, responded to this review

Thank you for taking the time to write a review, and thank you for choosing our hotel for your long term stay. We enjoyed having you as our guest. I'm glad to hear the Cassie and Eva were able to make you stay more memorable. I hope we have the pleasure of having you as our guest in the future. More 

Cincinnati
Level Contributor
223 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 268 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is near the BYU campus. When we checked in the front desk staff were extremely helpful. There is a guest laundry available. On certain nights, the hotel has a light dinner available. The breakfast was better than the typical hotel free breakfast. They had the usual make your own waffles, but had a variety of items to add... More 

Helpful?
Thank QueenMimi
Hank V, General Manager at Residence Inn Provo, responded to this review

Thank you for your review and for bringing a couple of items to our attention. We will address those item immediately. I'm happy to hear that many other of our amenities met or exceeded your expectations. Hopefully we'll see you in the future. More 

Rockville, Maryland
1 review
5 of 5 stars Reviewed 3 weeks ago

Everything was wonderful. Cassie at the front desk made us feel very welcome. We definitely will stay here every time we visit. The rooms were very comfortable and clean. The location is very convenient.

Helpful?
Thank Kirk T
Hank V, General Manager at Residence Inn Provo, responded to this review

Thank you for your 5 star review! I'm glad to here that Cassie provided you with top notch service and you found our rooms to be clean and comfortable. Hopefully we'll see you in the future. More 

Level Contributor
43 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I stayed in the newly remodeled Building B. There are so many design flaws it's hard to know where to begin. First, the signage to the elevator points you in the wrong direction. The bedroom (King Suite) has so little room between the bed and the credenza that it's downright awkward. Why have the credenza at all? Why not just... More 

Helpful?
Thank Jon R
Hank V, General Manager at Residence Inn Provo, responded to this review

Thank you for your review. I'm sorry to hear that our newly renovated rooms didn't meet your needs. We are working on a solution to solve the furniture issue you mentioned. Hopefully we will have an opportunity to host you in the future and regain your confidence. Thank you. More 

Northern Mexico, Mexico
Level Contributor
12 reviews
6 hotel reviews
5 of 5 stars Reviewed 4 weeks ago via mobile

Was a family trip, all the employees are an excellent person specially Elsa in the breakfast area. The rooms and amenities are good. There are a lot of things to do near, like Restaurants, markets, mall, BYU University, golf club. Park City is a 45 minutes from the hotel

Helpful?
Thank JASM1977
Hank V, General Manager at Residence Inn Provo, responded to this review

Thank you for your review! I'm glad that our employees made an impact on your stay. That is our goal. I will share your feedback with Elsa. Hope to have an opportunity to host you in the future. Thanks. More 

1 review
5 of 5 stars Reviewed January 6, 2016

Excellent hotel of this class...nice rooms and kept extremely clean. Front desk staff is very friendly and welcoming.Many thanks to front office manager Chad and general manager for all their help and assistance provided.Both are very friendly and helps us a lot in all aspects. Breakfast area is spacious and one of the best in a Residence Inn I have... More 

Helpful?
Thank aksh n
Hank V, General Manager at Residence Inn Provo, responded to this review

Thank you so much for your great review! It was our pleasure hosting you as our guest while you were in Provo. I'm glad that you were able to take advantage of all our amenities. If you travels bring you back to Provo in the future, we'd love to see you again! Thanks. More 

Porter, Oklahoma
Level Contributor
55 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed January 5, 2016

Location: great - nearby restaurants within walking distance; easy to find off interstate Facility: grounds, lobby, breakfast area, rooms - all great Staff: Absolutely wonderful! Very accommodating! Would answer your questions, no matter how off-the-wall; issues? just let them know - they will be right on it! The evening offerings in the breakfast area were a plus! Just wish they... More 

Helpful?
1 Thank bigfern
Hank V, General Manager at Residence Inn Provo, responded to this review

Thank you for your 5 star review! I'm very happy to hear that our hotel met your needs and that you enjoyed your experience. I hope to have an opportunity to have you as our guest in the future. Thanks. More 

ventura
Level Contributor
193 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 stars Reviewed January 2, 2016 via mobile

We stayed here for a week while skiing with family. Our family owns a condo next door so this was a convenient place. It was fine yet could really use a refurbishment. Many of the rooms are very old and tired. The staff was very kind and responsive.

Helpful?
Thank Travelchicks
Hank V, General Manager at Residence Inn Provo, responded to this review

Thank you for your review. I'm glad to hear that our staff was kind and responsive during your staff. We are already undergoing a full property renovation. I think you will find our new rooms and lobby to be very nice. Hope to see you in the future! More 

Shreveport, Louisiana
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed January 1, 2016 via mobile

My wife and I stayed here 4 nights while helping our son get set up for college. It's location is central. The breakfast is generous with a good variety. The staff are friendly. The room was clean with a set up kitchenette. Laundry on site. I could easily stay here a week or more at a time and will me... More 

Helpful?
1 Thank Jim P
Hank V, General Manager at Residence Inn Provo, responded to this review

Thank you for your review. I'm glad to hear that you had an enjoyable experience. We hope to have an opportunity to host you in the future. More 

Yuma, Arizona
1 review
4 of 5 stars Reviewed December 28, 2015

Great experience. Exceptional Customer Service and friendly staff. Location was perfect for family and ski vacation at Sundance resort. Breakfast was a bonus and helped get the family going. Room was clean. Loved the fireplace and readily available hot chocolate. Zoie at the front desk did a great job with assigning room to best fit our needs. She was excellent.

Helpful?
Thank jill e
Hank V, General Manager at Residence Inn Provo, responded to this review

Thank you so much for taking the time to review our hotel. I'm happy to hear that our staff took good care of you and that our location and complimentary breakfast met your needs! Hopefully we will have an opportunity to have you as our guests in the future! More 

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