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Residence Inn Provo

3.0 of 5 252 West 2230 North, Provo, UT 84604
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Certificate of Excellence 2014
Residence Inn Provo
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Residence Inn Provo
Residence Inn Provo
Residence Inn Provo
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128 reviews from our community

Traveler rating
    73
    31
    12
    5
    7
See reviews for
49
19
10
33
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Angels Camp, California
Senior Contributor
21 reviews 21 reviews
21 hotel reviews
25 helpful votes 25 helpful votes
1 of 5 stars Reviewed 1 week ago

Let me start by saying, the staff here really let me down. I'm traveling with my mother to a funeral. I booked this hotel through Priceline, and expected things to go smoothly. After arriving at the hotel, I went to check in. We were politely greeted by Brandon. Very nice young man! Upon requesting a room with two beds, he... More 

Was this review helpful? Yes
Brady W, General Manager at Residence Inn Provo, responded to this review

Dear patron, I want to thank you for making a reservation with us at the Provo Residence Inn. Please know that it is our goal to ensure our customers feel completely satisfied and I am sorry that you did not feel that way. As I reviewed the reservation both through our system as well as online, I learned that the... More 

Orem
1 review
3 of 5 stars Reviewed 1 week ago

The Residence Inn is always a favorite of ours. The rooms are always clean and the staff is great. Check in was fast and easy. The breakfast is free and has a good selection of items to choose from. There are two downfalls to this hotel: there are no king beds and the pool is freezing, even my kids didn't... More 

Was this review helpful? Yes
Brady W, General Manager at Residence Inn Provo, responded to this review

Dear guest, Thank you for providing feedback on your most recent stay at the Provo Residence Inn. My team and I appreciate your loyalty to Residence Inn. At the Provo Residence Inn, it is our goal to provide exceptional service. I am happy that the staff provided you with great service. I do apologize for the lack of king beds... More 

Coeur d'Alene, Idaho
Top Contributor
79 reviews 79 reviews
15 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Love the extra space in the rooms. You certainly are not crammed in!! First time I've ever had a phone call, asking if our room was to our liking! Shows me they care about their guests. Only neg was the street noise. Not at all their fault. 10 hours later my husband is still completing how fresh the scrambled eggs... More 

Was this review helpful? Yes
Brady W, General Manager at Residence Inn Provo, responded to this review

Dear guest, Thank you for providing feedback on your most recent stay at the Provo Residence Inn. I am so happy that you found the room spacious for your family as well as the staff friendly and attentive. At the Provo Residence Inn, it is our goal to provide exceptional service. This is one reason why we strive to call... More 

Washington DC, District of Columbia
Senior Contributor
23 reviews 23 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Upon arrival, front desk staff was quite friendly and helpful. The property is kept up nicely. While Residence Inns tend to be of relatvely uniform quality, this property is certainly on the high end for the brand. It did not appear to be right in the center of town but that was no problem for us.

Was this review helpful? Yes
michaelTgregson, Director of Sales at Residence Inn Provo, responded to this review

Dear Guest, Happy Holidays! We hope that you and your loved ones are enjoying the New Year! Thank you for choosing to stay with us at our Residence Inn Provo. We are honored that you would allow us the opportunity to serve you. Thank you for taking a moment out of your day to leave us a review in regards... More 

Tucson
1 review
4 of 5 stars Reviewed December 16, 2014

Brandon at the front desk was very accommodating. It was a very refreshing stay. He went out of his way to make us comfortable. Maid service was wonderful, very polite workers. Dinners were great, breakfasts so-so.

Was this review helpful? Yes
michaelTgregson, Director of Sales at Residence Inn Provo, responded to this review

Dear Guest, Thank you for choosing our Residence Inn Provo. We are grateful for the opportunity to service you during your stay. Thank you for your feedback. We take our Guest reviews very seriously and are happy to hear that you received top notch service and enjoyed your stay. Please let us know when you are ready to come back.... More 

Coeur d'Alene, Idaho
Contributor
16 reviews 16 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed December 15, 2014

I have been travelling and staying in residence style hotels for a year now so I have seen the really good, really bad and unacceptable for the price point. Marriott residence Inn's you need to step up the managers reception/dinner in BIG way! The food is insulting, wrapping food intended to be fried in a paper towel and microwaving-really!. Yes,... More 

Was this review helpful? Yes
Brady W, General Manager at Residence Inn Provo, responded to this review

Dear guest, Thank you for staying at the Provo Residence Inn. It is our goal to ensure all of our guests are completely taken care of and I apologize that we did not meet your expectations. I appreciate you bringing your experience to my attention so that my team and I might make the necessary adjustments to ensure a great... More 

Vernal
1 review
5 of 5 stars Reviewed December 7, 2014

Excellent service, delicious meals a couple times a week which is a great perk, great pool, tennis courts, very clean, yummy popcorn and breakfast. All around fantastic! I love staying here and the great staff!

Was this review helpful? Yes
michaelTgregson, Director of Sales at Residence Inn Provo, responded to this review

Dear Guest, Thank you for taking a moment out of your busy day to leave us a review regarding your recent stay at our Residence Inn Provo. We are so excited that you enjoyed your stay. Thank you for mentioning our amenities and our staff service. We pride ourselves in providing our guests with exceptional stays and we are glad... More 

Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 6, 2014

Me and my wife needed a quick get away before Christmas. We chose this Marriott because of its location. It's right in the middle of everything. Stores all around, theathers great food and of course BYU. When we first arrived we were greeted with warm welcomes from more then one staff. Check in was quick and easy. When we got... More 

Was this review helpful? Yes 2
michaelTgregson, Director of Sales at Residence Inn Provo, responded to this review

Dear Guest, Thank you for choosing our Residence Inn Provo. We are so happy that you enjoyed your stay and the amenities. Thank you for your feedback, and mentioning all of the amenities and entertainment/dining opportunities that surround us. We look forward to your return and the chance to serve you again. Have a wonderful day! More 

Kuna, Idaho, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 5, 2014

This hotel was very well priced, clean, friendly, and quiet. They provided so many extras that really made my stay comfortable. The manager greeted me and even gave me his card if I needed anything. They provided a free dinner a couple nights during my stay that was such a perk. The free breakfast and great coffee started each of... More 

Was this review helpful? Yes 2
michaelTgregson, Director of Sales at Residence Inn Provo, responded to this review

Dear guest, Thank you for your review. We are thrilled to hear that your first stay in Provo was a wonderful stay. Thank you for choosing our Residence Inn. We appreciate your detailed review and mentioning all of the extra amenities that our Residence Inn has to offer our guests. The Dinner Socials each week is such a great value... More 

southwest
Contributor
12 reviews 12 reviews
12 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 4, 2014

Stayed on a return trip to Boise for thanksgiving with family. Excellent hotel with good service, very pleasant staff, big room and great!!!! bed. We would stay here any time going through or staying in Provo.

Was this review helpful? Yes 2
michaelTgregson, Director of Sales at Residence Inn Provo, responded to this review

Dear guest, Thank you for taking the time to leave us a review about your stay. Please come again soon! More 

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Additional Information about Residence Inn Provo

Address: 252 West 2230 North, Provo, UT 84604
Location: United States > Utah > Wasatch Range > Provo
Price Range (Based on Average Rates): $
Hotel Class:3 star — Residence Inn Provo 3*
Number of rooms: 114
Reservation Options:
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Also Known As:
Residence Inn Provo Hotel Provo
Provo Residence Inn
Residence Inn Provo Utah
Hotel Style:
#2 Business Hotel in Provo
#3 Family Hotel in Provo

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