Let me start by saying that the condo that we stayed in was beautiful and certainly exceeded our expectations. However, our stay was not without problems. The first few problems are minimal - twin beds rather than the queen we requested; fresh towels on 2 of 4 days when we were told we'd have 'cleaning service' every day, etc. All things that can easily be overlooked.

The one that cannot; however, is the way that ResortQuests managment handled themselves when I informed them that my digital camera went missing from the condo on one of the days that the cleaning staff had been in.

I was told by an employee that the Operations Manager would contact me. Two days later, I had not heard from her, and left a few messages. She did not return my calls; however, eventually I was lucky enough to catch her in the office to explain the situation. She seemed genuinely concerned, and told me she'd look into the situation and get back to me within 1-2 days. When I hadn't... more