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TownePlace Suites Provo Orem

#3 of 10 Hotels in Orem
Certificate of Excellence
2.5 of 5
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873 North 1200 West, Orem, UT 84057
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1 room 1 adult
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TownePlace Suites Provo Orem
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116 Reviews from our TripAdvisor Community

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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 days ago NEW via mobile

Thermostat stuck at 80 degrees. They would not change my room or fix the thermostat. Eventually, after several tries with the front desk, I had to call Marriott to get the front desk to attempt to resolve the matter. They did not charge for the room, but it was not worth the huge hassle or sweltering heat.

Helpful?
1 Thank S L
Mark S, General Manager at TownePlace Suites Provo Orem, responded to this review

Thank you for sharing your thoughts on Tripadvisor. I would like to apologize for the issues you had at our hotel. We should have been much more responsive when you called about your thermostat. I can't imagine why there would have been no response to your request for service by our front desk. That is not the norm and it... More 

Las Vegas, Nevada
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Excellent hotel in every respect. We stayed between Christmas and New Year's. No complaints about anything. In fact, nothing but positive interactions with staff. Facilities are very clean and nice too. Used pool and hot tub - clean and warm/hot! It was -4 F outside - indoor hot pool and jacuzzi a must!

Helpful?
Thank Geo V
Saint Augustine, Florida, USA
Level Contributor
15 reviews
5 of 5 stars Reviewed December 26, 2015

Very accommodating, wonderful to work with. Rooms spacious, nice to stay with family. Reasonable rates, clean and centrally located. Will stay again! Breakfast is fine, as expected. Have found all staff to be exceptional.

Helpful?
Thank Laura W
Mark S, General Manager at TownePlace Suites Provo Orem, responded to this review

Thank you for your kind works. I am so pleased that you enjoyed your stay and I am especially thrilled that our staff took great care of you. Please come and stay again! Mark Stoddard General Manager More 

Anchorage, Alaska
Level Contributor
89 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 stars Reviewed December 23, 2015

This is a nice hotel. It is clean and the staff is extremely friendly and polite. I love that the room we stayed in had a kitchenette. Its nice to have a fridge to keep snacks and drinks in. The fridge is not a tiny unit. It was a good size. The kitchenette came with all the pots and pans... More 

Helpful?
1 Thank A-Eland
Corvallis, Oregon
Level Contributor
118 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 stars Reviewed December 16, 2015

Rooms were quite nice, clean. Breakfast nothing special but it sufficed. Staff were very matter of fact. When checking in ran of a rote greeting so fast that I couldn't get it all. Turned around to ask a question and she was already gone. Never did get an answer. The "business ctr" is two computers in the breakfast area. And... More 

Helpful?
Thank denber2014
Mark S, General Manager at TownePlace Suites Provo Orem, responded to this review

Thank you for taking time to share your thoughts on Tripadvisor. I am glad that your stay was pleasant but I am very disappointed that we fell short on our service. We pride ourselves on delivering excellent customer service and that is what our guest should expect. We are using your comments as a training tool so that we can... More 

1 review
5 of 5 stars Reviewed December 1, 2015

During my career I have stayed at many hotels and this was one of my best experiences. The staff was consistently friendly and helpful. More than that, each and every one went out of their way to assist in any way they could during our week long stay. The facility was very clean, the maintenance was excellent, and what we... More 

Helpful?
Thank Jack B
Mark S, General Manager at TownePlace Suites Provo Orem, responded to this review

Thank you for your kind comments! I am so glad that our fantastic team took such great care of you and your family and we truly appreciate you sharing that on Tripadvisor! We take a lot of pride in the way we treat our guests and it is very rewarding to see that our team's efforts are recognized and appreciated.... More 

Lexington, Kentucky, United States
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed November 30, 2015

My first night at the hotel there was very loud banging and stomping coming from the room directly above mine...at 1AM. I called the front desk and the concierge said she would call the room and let them know to quiet it down. Half hour later the banging is still going on so I called again. This time the lady... More 

Helpful?
1 Thank MisterK2013
Mark S, General Manager at TownePlace Suites Provo Orem, responded to this review

Thank you so much for sharing your experience. I am embarassed that we dropped the ball with your stay. We pride ourselves on our customer service but we obviously did not deliver with your stay. Please accept our deepest apologies on behalf of myself and the entire staff. I would like to make this right for you. Please contact me... More 

Sydney, Australia
Level Contributor
52 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed November 27, 2015

Stayed here just one night. Hotel is fine, as you expect from TownePlace suites. Next door is a gas station and there are a few restaurants very close. University Mall is about 10 mins south and includes theatres and a Costco.

Helpful?
Thank BrianH40
Mark S, General Manager at TownePlace Suites Provo Orem, responded to this review

Thank you for taking time to share a review. We are so pleased that you enjoyed our location and great value. Please come again soon! Mark Stoddard General Manager More 

Emery, UT
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 25, 2015

We have used this hotel on multiple occasions for single night stays and extended stays. Easy access, it is right off the interstate, but I never noticed any noise when sleeping. We travel with pets and they have plenty of grass for them to do their thing. Breakfast is nice with a good variety of the basics. Internet speed was... More 

Helpful?
Thank russt66
Mark S, General Manager at TownePlace Suites Provo Orem, responded to this review

We are so appreciative of your repeat business! We depend on our repeat guests and I am so glad that our great staff has taken good care of you and that you enjoy our hotel. Please come and stay again soon! Mark Stoddard General Manager More 

Twin Falls, Idaho
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed November 12, 2015 via mobile

Stayed here while in town for a funeral. The staff was great. Maddison was super. She always said hi, remembered our names, and always had a super smile on her face. She really lives the spirit of hospitality. Super clean as well. They just had the carpet and drapes cleaned and the entire hotel was so fresh. I will be... More 

Helpful?
1 Thank El_Chavo_2
Mark S, General Manager at TownePlace Suites Provo Orem, responded to this review

Thank you for your comments! I am sorry to hear that you were here under sad circumstances but I am so pleased that the staff provided great service. Thank you for recognizing Madison, she is great! Please come and stay again soon. Mark Stoddard General Manager More 

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