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TownePlace Suites Provo Orem

#2 of 9 Hotels in Orem
Certificate of Excellence
2.5 of 5
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873 North 1200 West, Orem, UT 84057
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1 room 1 guest
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TownePlace Suites Provo Orem
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95 Reviews from our TripAdvisor Community

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Traveler rating
    55
    22
    11
    5
    2
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36
12
9
35
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
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  • German first
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English first
  • All months
    (95)
  • Mar-May only
    (31)
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    (36)
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    (9)
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Fairfield, California
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a review of management rather than of the property itself. The situation was that I had made reservations for a 3-night stay, but the on the day of arrival the front desk manager called to tell me that they were over-booked. I've worked hotel for many years; and know that these things happen. The important point is how... More 

Was this review helpful? Yes
Mark S, General Manager at TownePlace Suites Provo Orem, responded to this review

Thank you for sharing your feedback. I would also like to thank you for your understanding during a difficult situation. You are right, overbooking can happen from time to time and very rarely we do have to find accommodations elsewhere for our guests. I am so glad that our front office manager, Carrington handled the situation well. As this is... More 

Idaho Falls, Idaho
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

This was our first experience staying in a Marriott hotel and it was a nice place. We were only here one night, but could have happily stayed longer. The rooms are modern, trendy, and beautiful. I LOVED the full kitchen--especially as it had a full-sized fridge with freezer that allowed us to save the ice from our cooler and spared... More 

Was this review helpful? Yes
Mark S, General Manager at TownePlace Suites Provo Orem, responded to this review

We appreciate your feedback and are delighted to hear that overall you enjoyed your stay. I do appreciate your comments on the things that we can improve upon. I was of course very concerned reading your comments about a possible bed bug situation. As hoteliers, this is an issue that we are constantly monitoring to ensure that we do not... More 

DC area
Level Contributor
52 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Enjoyed my stay - no surprises and everything was as expected. They were kind enough to provide a government rate - as a federal contractor I must secure a government rate in order to meet the per diem limits. However, there was a charge to use "super" wifi - the extra capability to do streaming and such. Hate this new... More 

Was this review helpful? Yes
Mark S, General Manager at TownePlace Suites Provo Orem, responded to this review

Thank you for taking time to review our hotel. I am so glad that you enjoyed your stay. We sure appreciate you using us for your government business travel and we are happy to accommodate. Thank you again for your feedback. Please come again. Mark Stoddard General Manager More 

Dallas, Texas
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Our family of 5 stayed here for 6 nights. Overall it was a good choice. We stayed in a 1 bedroom suite which was very large. The room was very clean and the housekeepers did a great job every single day. They were very generous with the towels and shampoos and soaps. The couch bed was comfortable for the kids... More 

Was this review helpful? Yes
Mark S, General Manager at TownePlace Suites Provo Orem, responded to this review

Thank you for taking time to share your thoughts about your stay. I know that staying in a hotel with 5 kids for 6 nights can be stressful at times but I am so glad that you enjoyed your stay. I am pleased to see that our great housekeeping staff took good care of your room. I would like to... More 

Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel was awesome! We only stayed one night but we would have loved to stay longer! Our room had a king size bed, small kitchen with everything you need and a pullout sofa bed for the kids! The staff was really nice and let us know as soon as our room was ready so we could check in early!... More 

Was this review helpful? Yes
Mark S, General Manager at TownePlace Suites Provo Orem, responded to this review

Thank you so much for sharing your review of our hotel! I am so very pleased that you enjoyed our location, staff, and rooms. We are very grateful for your business and for taking time to share your thoughts. Please come and stay again soon! Mark Stoddard General Manager More 

Level Contributor
43 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The rooms are clean and well maintained. The staff is friendly and courteous. A good morning breakfast, stayed in the business king sweet and well worth the cost. Great location off of freeway. Across the street is a grocery store that is nice. Overall great experience.

Was this review helpful? Yes
Mark S, General Manager at TownePlace Suites Provo Orem, responded to this review

Thank you so much for sharing your review. I am so glad that you had a great experience with us, that is our goal. Please come and stay again! Mark Stoddard General Manager More 

Oldham
Level Contributor
25 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed July 20, 2015

Large room. Comfortable beds. Kitchenette with a good range of facilities. The included breakfast was very pleasant too. Made to feel very welcome by Taylor on reception. The use of the term "suites" might be pushing the boundaries, but the table and sitting areas were genuinely appreciated. Supermarket, petrol station and McDonalds nearby. Numerous other options a short drive away.

Was this review helpful? Yes
Mark S, General Manager at TownePlace Suites Provo Orem, responded to this review

Thank you for staying with us and for sharing your thoughts on Tripadvisor. I am so glad that you enjoyed our rooms, beds, and breakfast. I am particularly grateful for your recognition of Taylor. She is an important part of our team. Thank you again and please come and stay again! Mark Stoddard General Manager More 

Level Contributor
8 reviews
5 hotel reviews
4 of 5 stars Reviewed July 1, 2015

Nice newer location. My room was very quiet, clean and a comfortable bed. The sofa was a bit worn and some of the drawers would not stay shut but overall a nice place to stay. The front desk person Karrington was awesome. Very helpful at checkin and every time I passed by he called me by my name. Great personal... More 

Was this review helpful? Yes
Mark S, General Manager at TownePlace Suites Provo Orem, responded to this review

Thank you so much for your feedback. Carrington is great and he will be recognized for his service. We appreciate your business and hope you will stay again soon! Mark Stoddard General Manager More 

Sycamore, Illinois
Level Contributor
77 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed June 28, 2015

Friendly greeting on arrival. Great staff. Newer hotel and furnishings. Large king room with great views. Just what was expected of a Marriott hotel. Breakfast in the morning was good. Good location with easy access to Interstate15. Culvers restaurant was walking distance away. Gas station was right next door. Great nights sleep. Quiet hotel even though crowded with families and... More 

Was this review helpful? Yes
Mark S, General Manager at TownePlace Suites Provo Orem, responded to this review

Thank you for sharing your kind comments. I am so pleased that you enjoyed our location, room, and breakfast. We appreciate your business and hope you will stay again soon! Mark Stoddard General Manager More 

Escalante, Utah
1 review
5 of 5 stars Reviewed May 28, 2015

The hotel was easy on/easy off of Interstate 15. Staff was very pleasant to a person. The room had amenities for which I would have expected to pay much more. We had a wonderful stay and will certainly be back.

Was this review helpful? Yes
Mark S, General Manager at TownePlace Suites Provo Orem, responded to this review

Thank you for staying with us and for taking time to share a review! I am very glad that you enjoyed our rooms and great location. I am also glad that you found this to be a great value. Thank you again and please come again soon! Mark Stoddard General Manager More 

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