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All 9 Orem hotels

Comfort Inn & Suites Orem

2.5 of 5 Hotel   |   427 West University Parkway, Orem, UT 84058 (Formerly Fairfield Inn)
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Ranked #4 of 9 Hotels in Orem
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 2 weeks ago
Slo-Lju Ljubljana, Slovenia
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153 reviews from our community

Traveler rating
    77
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    17
    8
    10
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29
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Ljubljana, Slovenia
Top Contributor
215 reviews 215 reviews
204 hotel reviews
778 helpful votes 778 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Hotel is conveniently located, close to I-15, but far enough from any major road that there are no noise related issues. Check-in was very friendly and efficient, was assigned a top floor room above the indoor pool. The room was OK, dated, a bit tired, but clean. The indoor pool is of a very nice size, but the whole pool... More 

Was this review helpful? Yes
OremGM, General Manager at Comfort Inn & Suites Orem, responded to this review

Dear guest I am sorry that the room was a little dated, We are currently in the process of prepping up for some major renovations, our goal is to have them all completed by mid to late-March, Hopefully the next time you are in the area you will stop in and be amazed. The pool area is included in our... More 

1 review
5 of 5 stars Reviewed October 28, 2014 via mobile

I Had my kids out of town, I left my credit card at home, Matt stahli helped me figure out the situation and while we were waiting for our room he helped me by letting my kids into the pool area until we sorted everything out. He was very helpful, the rooms were comfortable, and very clean. I will 100%... More 

Was this review helpful? Yes
OremGM, General Manager at Comfort Inn & Suites Orem, responded to this review

Dear guest thank you for choosing our hotel, we are glad our staff was able to help you figure out the situation, and accommodate you while we got it sorted out. Our aim is to ensure that every guest experiences the best possible service they can at our hotel, so we are glad that we went above and beyond your... More 

Blackfoot, Idaho
Top Contributor
50 reviews 50 reviews
22 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed October 15, 2014

We stay here frequently when in the area for football and basketball games. The hotel is conveniently located to restaurants, shopping, and the BYU campus. Rooms are large, beds are comfortable, and the amenities are adequate. The overall cosmetic appearances of the place could use some updating and sprucing up, but the staff are friendly and helpful, and the rates... More 

Was this review helpful? Yes
OremGM, General Manager at Comfort Inn & Suites Orem, responded to this review

Dear guest- We are glad you chose to stay with us again, and that our staff was able to assist you in a friendly and helpful manner. In regards to our cosmetic appearance, over the next 6 months we are going to be doing a ton of renovations throughout the property, including but not limited to, our exterior, lobby, breakfast... More 

1 review
1 of 5 stars Reviewed October 13, 2014 via mobile

We stayed two nights at this location. In the only adjoining rooms. It's the first time I've ever called the front desk to complain about a room. It was disgusting! There were pretzels, chips, sunflower seeds and soooo much dirt and dust surrounding the beds. The comforter was stained and the bathroom was gross enough that my kids commented on... More 

Was this review helpful? Yes
OremGM, General Manager at Comfort Inn & Suites Orem, responded to this review

Dear guest I am terribly sorry to hear that the room was not cleaned properly. I will be sure to have a discussion with our housekeepers and will have our maintenance team look over all of our vacuums to ensure proper operation. We pride our self on the cleanliness of our facility, so for this to go unnoticed you have... More 

Las Vegas, Nevada
Senior Contributor
46 reviews 46 reviews
34 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed September 21, 2014

Last stop on a long trip. Biggest pool and hot tub ever! Area is well lit and clean. However, there could be more chairs and tables and hot tub jets are VERY weak. Our very clean room, 110 was across from the fitness room which is next to the breakfast area. I was concerned about AM noise, but didn't hear... More 

Was this review helpful? Yes
OremGM, General Manager at Comfort Inn & Suites Orem, responded to this review

Dear guest we are glad you enjoyed our facility, and I am sorry that the bathroom was in need of repairs, we thank you for being understanding as our front desk staff mentioned this winter we are preparing for some major hotel renovations, if you come back and visit us in the spring I am sure you will be surprised... More 

Milwaukee, Wisconsin
Top Contributor
68 reviews 68 reviews
67 hotel reviews
57 helpful votes 57 helpful votes
3 of 5 stars Reviewed September 17, 2014

We stayed at this Comfort Inn on a busy mid-week night. Booked ahead with an excellent rate for the market and amenity level. Desk clerk was busy at check-in but still managed to make the wait short, and was friendly. Corridors were air conditioned, but the unit in the room was turned off. It was one of the older A/C... More 

Was this review helpful? Yes
OremGM, General Manager at Comfort Inn & Suites Orem, responded to this review

Dear guest we are truly sorry that your room wasn't in superb condition, we try our best to keep every room in the best condition as possible, however sometimes we are unable to stay as ahead as we would like. I assure you that we are in the process of prepping for a huge renovation of our facility. Hopefully we... More 

San Diego, California
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed September 15, 2014

We had driven from San Diego Ca. to Orem in one day and were exhausted. Matt at the front desk got us a great room where we could see our truck that was full of gear. We were so tired we could barely think. Matt gave us perfect directions to a great spot to eat nearby. Also the Krispy Cream... More 

Was this review helpful? Yes
OremGM, General Manager at Comfort Inn & Suites Orem, responded to this review

Dear guest, we are so glad you enjoyed your stay with us, and that our front desk staff was able to be so helpful after your long and tiring drive. We look forward to seeing you again and hopefully we will exceed your expectations on your next visit. Until then we hope you have a safe and wonderful trip. More 

Chicago, Illinois
2 reviews
4 of 5 stars Reviewed September 2, 2014

Stayed here to bring my child to college. Everything was pleasant, room clean and comfortable. Breakfast was the same everyday but satisfying. The weekend was crowded so the poor attendant was a bit overwhelmed but I would definitely stay here again. Pool and hot tub are a bonus for the price of the room.

Was this review helpful? Yes
OremGM, General Manager at Comfort Inn & Suites Orem, responded to this review

Dear guest Thank you so much for your kind and heartfelt words. We are glad you enjoyed your stay at our facility, especially the hot tub and pool. We look forward to seeing you again, and hopefully we won't be as crowded the next time your here, so we can really show you our appreciation. We look forward to seeing... More 

1 review
4 of 5 stars Reviewed September 1, 2014 via mobile

I would just like to complement and reward the awesome front desk staff. Not only did they work it out for me to check in super early due to some changes in my travel arrangements, but they were very accommodating and helpful. In particular, I asked the front desk employee Chris where is the best place to see the sunset.... More 

Was this review helpful? Yes
OremGM, General Manager at Comfort Inn & Suites Orem, responded to this review

Dear Guest Thank you so much for your words about our staff, I am so glad that Chris was able to help you out with directions and a fantastic place to watch the sunset. I will let him know how much you appreciated his help. I am also really glad that we were able to get you checked in super... More 

Logan, Utah
1 review
5 of 5 stars Reviewed August 24, 2014

We enjoyed our stay, especially as we had a couple of personal requests which were granted. Remjan was very gracious, and Matt at the front desk helped accommodate our needs. Our room was clean, and the bed was comfortable.

Was this review helpful? Yes
OremGM, General Manager at Comfort Inn & Suites Orem, responded to this review

Dear Guest We are so glad you enjoyed your stay and that our staff was able to help you with all your needs. I will pass on your appreciation to them, I am sure they will appreciate it. We look forward to seeing you again, and I ensure you we will provide you with the same quality of care each... More 

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Additional Information about Comfort Inn & Suites Orem

Address: 427 West University Parkway, Orem, UT 84058 (Formerly Fairfield Inn)
Phone Number:
Location: United States > Utah > Wasatch Range > Orem
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn & Suites Orem 2.5*
Number of rooms: 77
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Also Known As:
Orem Comfort Inn
Comfort Inn Orem
Comfort Inn & Suites Orem Utah

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