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Comfort Inn & Suites Orem

#5 of 9 Hotels in Orem
Certificate of Excellence
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427 West University Parkway, Orem, UT 84058 (Formerly Fairfield Inn)
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Comfort Inn & Suites Orem
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Ranked #5 of 9 Hotels in Orem
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 3 weeks ago
Jerry K
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12 reviews from our community

Traveler rating
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    2
    1
    2
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2
2
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2
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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2 reviews
4 of 5 stars Reviewed 3 weeks ago

We stayed at this hotel because we stayed there before. It was clean front desk was very helpful. Breakfast was good. The only thing with this hotel I think they need to change beds. And get bigger pillows. All others was great. if I go there again I will stay there

Was this review helpful? Yes
OremGM, General Manager at Comfort Inn & Suites Orem, responded to this review

We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind Regards, General... More 

Ocean Shores, Washington
Top Contributor
80 reviews 80 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I had an experience with this particular front desk clerk that has not been topped before or since. I travel a lot for work and stay in a lot of hotels. This clerk actually was rude and was arguing with me. So finally the manager or owner came out and realized that customer service was not being top priority with... More 

Was this review helpful? Yes
OremGM, General Manager at Comfort Inn & Suites Orem, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the issue with your requests at the front desk on your last visit. I have shared your feedback with the front desk department to... More 

1 review
2 of 5 stars Reviewed February 14, 2015

The beds were so uncomfortable! They are so hard. I Tossed and turned both nights all night long. And if the beds aren't enough to detour you then the creeky building and paper thin walls should be enough. We were put on the first floor and had to move rooms because within the 2 mins we were in there we... More 

Was this review helpful? Yes
OremGM, General Manager at Comfort Inn & Suites Orem, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

Travelers are raving about these Orem hotels

Phoenix, Arizona
Top Contributor
71 reviews 71 reviews
55 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed January 10, 2015

Good location, restaurants and shopping close by and close to I-15. The rooms were clean and comfortable. The breakfast was good with a lot of choices. The staff was excellent, very helpful and professional. Would stay here again.

Was this review helpful? Yes
OremGM, General Manager at Comfort Inn & Suites Orem, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, General Manager... More 

Langley, Canada
1 review
1 of 5 stars Reviewed January 8, 2015

I have stayed at Comfort Inn & Suites for a few years. Never has one been this bad. Dirty, towels like thin rags and the heat didn't work(it was freezing outside and in). Should have known by the lack of cars parked in the parking lot. Never again.

Was this review helpful? Yes
OremGM, General Manager at Comfort Inn & Suites Orem, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

Edmonton, Alberta, Canada
Top Contributor
196 reviews 196 reviews
39 hotel reviews
129 helpful votes 129 helpful votes
4 of 5 stars Reviewed January 2, 2015

I stayed at the hotel next door the week before because it was $10 cheaper. This time this place was $10 cheaper. Each had pluses and minuses and both I consider to be great value. This place had two types of waffles for breakfast (blueberry and regular). The room was too hot for some reason and we left the cooling... More 

Was this review helpful? Yes
OremGM, General Manager at Comfort Inn & Suites Orem, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, General Manager... More 

Lancaster, California, United States
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 22, 2014

We have stayed in this Comfort Inn many times in the past with fun family events planned. The motel is very close to the freeway, Walmart, the mall, and other places that we like to go. However, this last time we needed to stay here while my mom was in her final days. When we arrived at the motel we... More 

Was this review helpful? Yes 2
OremGM, General Manager at Comfort Inn & Suites Orem, responded to this review

We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind Regards, General... More 

1 review
5 of 5 stars Reviewed December 21, 2014

I have nothing but wonderful things to say about our stay thanks to the staff. Especially Chris Cullen. He graciously helped us with anything we needed. He couldn't have been sweeter! Thank you for making our stay so enjoyable!

Was this review helpful? Yes
OremGM, General Manager at Comfort Inn & Suites Orem, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, General Manager... More 

Ljubljana, Slovenia
Top Contributor
222 reviews 222 reviews
211 hotel reviews
790 helpful votes 790 helpful votes
3 of 5 stars Reviewed November 28, 2014

Hotel is conveniently located, close to I-15, but far enough from any major road that there are no noise related issues. Check-in was very friendly and efficient, was assigned a top floor room above the indoor pool. The room was OK, dated, a bit tired, but clean. The indoor pool is of a very nice size, but the whole pool... More 

Was this review helpful? Yes
OremGM, General Manager at Comfort Inn & Suites Orem, responded to this review

Dear guest I am sorry that the room was a little dated, We are currently in the process of prepping up for some major renovations, our goal is to have them all completed by mid to late-March, Hopefully the next time you are in the area you will stop in and be amazed. The pool area is included in our... More 

1 review
5 of 5 stars Reviewed October 28, 2014

I Had my kids out of town, I left my credit card at home, Matt stahli helped me figure out the situation and while we were waiting for our room he helped me by letting my kids into the pool area until we sorted everything out. He was very helpful, the rooms were comfortable, and very clean. I will 100%... More 

Was this review helpful? Yes
OremGM, General Manager at Comfort Inn & Suites Orem, responded to this review

Dear guest thank you for choosing our hotel, we are glad our staff was able to help you figure out the situation, and accommodate you while we got it sorted out. Our aim is to ensure that every guest experiences the best possible service they can at our hotel, so we are glad that we went above and beyond your... More 

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