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All 9 Orem hotels

Comfort Inn & Suites Orem

2.5 of 5 Hotel   |   427 West University Parkway, Orem, UT 84058 (Formerly Fairfield Inn)
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Comfort Inn & Suites Orem
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76%
Ranked #4 of 9 hotels in Orem
Certificate of Excellence 2013
A recent review
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119 people have reviewed this hotel

Traveler rating
    61
    30
    12
    7
    9
See reviews for
43
21
6
24
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • German first
  • Any
English first
Idaho Springs, Colorado
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

We have stayed at this hotel several times in the past and were disappointed on this last stay because it has certainly gone downhill. When you enter the hotel lobby, there is the distinctive smell of curry, probably from the cooking of the East Indian owners. This smells permeates throughout the hotel and made our clothes stink. The pool area... More

Was this review helpful? Yes 2
OremGM, General Manager at Comfort Inn & Suites Orem, responded to this review

Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago via mobile

Very happy with the rooms and staff! I had to stay a extra day in orem when my truck had problems and the repair took longer than expected and they where very friendly and let us stay afew hours after check out time! If I'm in the area again I will stay there! Thanks brad!

Was this review helpful? Yes 1
OremGM, General Manager at Comfort Inn & Suites Orem, responded to this review

Dear Guest Bwboley I am so glad you got Very happy with the rooms and staff!Thank you for taking the time to fill out our online survey with such positive feedback! and thank you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are... More

Henderson, Nevada
1 review
5 of 5 stars Reviewed 4 weeks ago

My wife and I stayed at this motel for one week during a training meeting. Suzanne was in charge of the breakfast area. She was extremely pleasant and always helping everyone. The food was well stocked and area very clean. Ranjan, at the front desk, was always ready to answer any of our questions and she was very helpful as... More

Was this review helpful? Yes
OremGM, General Manager at Comfort Inn & Suites Orem, responded to this review

Dear Guest Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you are very pleased with the facility... More

Fresno, California
Contributor
12 reviews 12 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed here a few weeks ago and it was just perfect. Beds were comfortable and very clean! Matt at the front desk was really helpful with directions, not only to the wedding I was going to, but helped me locate the shoes I needed and had forgotten at home! I will definitely be staying again.

Was this review helpful? Yes
OremGM, General Manager at Comfort Inn & Suites Orem, responded to this review

Dear Guest Heather, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with Matt and our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our... More

Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 13, 2014

We arrived late on a Friday. We are booked as part of a group, but everyone else had gotten there before us, had our key, and left for dinner. Chris and Matt were running the desk and helped us get situated while we waited for the rest of the group to get back. they understood our needs and were very... More

Was this review helpful? Yes 1
GMUT115, General Manager at Comfort Inn & Suites Orem, responded to this review

Dear Guest, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind... More

Rohnert Park, California
1 review
4 of 5 stars Reviewed March 10, 2014

My mother and I stayed at the hotel for 12 days, we had a wonderfully clean room and the staff were a delight to work with, they were always available to help with any questions or directions that we might need. The hotel is in a perfect location, close to shopping, the university's and there are several eateries near by.... More

Was this review helpful? Yes
GMUT115, General Manager at Comfort Inn & Suites Orem, responded to this review

Dear Guest, Thank you so much for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We... More

Chubbuck, Idaho
1 review
5 of 5 stars Reviewed March 9, 2014

i staid there for long time, and it was very good. the room was very comfortable perfect for relaxing after long day. staff was very helpful and polite also the location just next Walmart university mall and near to utah valley university and BYU also the continental breakfast was really really good hot and fresh thank u all the workers... More

Was this review helpful? Yes
GMUT115, General Manager at Comfort Inn & Suites Orem, responded to this review

Dear Guest Mubarak We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. More

Boise, Idaho
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 3, 2014

I checked into the Comfort Inn in Orem Utah Thursday Feb 20th and when I turned down the sheets I found out that they didn't change the sheets from the previous customers. They had Pooped in the bed and it was the MOST Disgusting thing I have ever seen. How often do they not change the sheets? They moved me... More

Was this review helpful? Yes 1
GMUT115, General Manager at Comfort Inn & Suites Orem, responded to this review

Dear Rex, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an... More

1 review
5 of 5 stars Reviewed March 1, 2014 via mobile

Staff will go out of their way to make your stay enjoyable. Matt helped our family out even though it was late at night, and he did it with a smile! Plus hot breakfast, pool, exercise equipment all for a good value!

Was this review helpful? Yes
GMUT115, General Manager at Comfort Inn & Suites Orem, responded to this review

Dear guest thank you so much for such a positive feed back thank you so much from Comfort Inn & Suits all staff members.We are so glad you enjoyed your stay.we hope you stay again in near future.Thank you very much for staying. More

Saskatchewan
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed February 21, 2014

This was a wonderful place to stay. The staff and the facility were tops. A special tribute to Christopher at the front desk. He was most helpful. He recommended Mustangs Restaurant just down the street near Walmart. When he signed the back of his business card it meant that we would get free pie with our meal. His recommend was... More

Was this review helpful? Yes
GMUT115, General Manager at Comfort Inn & Suites Orem, responded to this review

Dear guest Brian, Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are... More

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Additional Information about Comfort Inn & Suites Orem

Also Known As:
Orem Comfort Inn
Comfort Inn Orem
Comfort Inn & Suites Orem Utah
Address: 427 West University Parkway, Orem, UT 84058 (Formerly Fairfield Inn)
Phone Number:
Location: United States > Utah > Wasatch Range > Orem
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 9 hotels in Orem
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn & Suites Orem 2.5*
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