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All 9 Orem hotels

Comfort Inn & Suites Orem

2.5 of 5 Hotel   |   427 West University Parkway, Orem, UT 84058 (Formerly Fairfield Inn)
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Comfort Inn & Suites Orem
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Ranked #5 of 9 Hotels in Orem
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 3 weeks ago
51cowgirl Phoenix, Arizona
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9 reviews from our community

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    2
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Phoenix, Arizona
Top Contributor
64 reviews 64 reviews
48 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Good location, restaurants and shopping close by and close to I-15. The rooms were clean and comfortable. The breakfast was good with a lot of choices. The staff was excellent, very helpful and professional. Would stay here again.

Was this review helpful? Yes
OremGM, General Manager at Comfort Inn & Suites Orem, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, General Manager... More 

Langley, Canada
1 review
1 of 5 stars Reviewed 3 weeks ago

I have stayed at Comfort Inn & Suites for a few years. Never has one been this bad. Dirty, towels like thin rags and the heat didn't work(it was freezing outside and in). Should have known by the lack of cars parked in the parking lot. Never again.

Was this review helpful? Yes
OremGM, General Manager at Comfort Inn & Suites Orem, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

Travelers are raving about these Orem hotels

Edmonton, Alberta, Canada
Top Contributor
170 reviews 170 reviews
37 hotel reviews
109 helpful votes 109 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed at the hotel next door the week before because it was $10 cheaper. This time this place was $10 cheaper. Each had pluses and minuses and both I consider to be great value. This place had two types of waffles for breakfast (blueberry and regular). The room was too hot for some reason and we left the cooling... More 

Was this review helpful? Yes
OremGM, General Manager at Comfort Inn & Suites Orem, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, General Manager... More 

Lancaster, California, United States
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 22, 2014

We have stayed in this Comfort Inn many times in the past with fun family events planned. The motel is very close to the freeway, Walmart, the mall, and other places that we like to go. However, this last time we needed to stay here while my mom was in her final days. When we arrived at the motel we... More 

Was this review helpful? Yes 2
OremGM, General Manager at Comfort Inn & Suites Orem, responded to this review

We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind Regards, General... More 

1 review
5 of 5 stars Reviewed December 21, 2014 via mobile

I have nothing but wonderful things to say about our stay thanks to the staff. Especially Chris Cullen. He graciously helped us with anything we needed. He couldn't have been sweeter! Thank you for making our stay so enjoyable!

Was this review helpful? Yes
OremGM, General Manager at Comfort Inn & Suites Orem, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, General Manager... More 

Ljubljana, Slovenia
Top Contributor
215 reviews 215 reviews
204 hotel reviews
788 helpful votes 788 helpful votes
3 of 5 stars Reviewed November 28, 2014

Hotel is conveniently located, close to I-15, but far enough from any major road that there are no noise related issues. Check-in was very friendly and efficient, was assigned a top floor room above the indoor pool. The room was OK, dated, a bit tired, but clean. The indoor pool is of a very nice size, but the whole pool... More 

Was this review helpful? Yes
OremGM, General Manager at Comfort Inn & Suites Orem, responded to this review

Dear guest I am sorry that the room was a little dated, We are currently in the process of prepping up for some major renovations, our goal is to have them all completed by mid to late-March, Hopefully the next time you are in the area you will stop in and be amazed. The pool area is included in our... More 

1 review
5 of 5 stars Reviewed October 28, 2014 via mobile

I Had my kids out of town, I left my credit card at home, Matt stahli helped me figure out the situation and while we were waiting for our room he helped me by letting my kids into the pool area until we sorted everything out. He was very helpful, the rooms were comfortable, and very clean. I will 100%... More 

Was this review helpful? Yes
OremGM, General Manager at Comfort Inn & Suites Orem, responded to this review

Dear guest thank you for choosing our hotel, we are glad our staff was able to help you figure out the situation, and accommodate you while we got it sorted out. Our aim is to ensure that every guest experiences the best possible service they can at our hotel, so we are glad that we went above and beyond your... More 

Blackfoot, Idaho
Top Contributor
50 reviews 50 reviews
22 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed October 15, 2014

We stay here frequently when in the area for football and basketball games. The hotel is conveniently located to restaurants, shopping, and the BYU campus. Rooms are large, beds are comfortable, and the amenities are adequate. The overall cosmetic appearances of the place could use some updating and sprucing up, but the staff are friendly and helpful, and the rates... More 

Was this review helpful? Yes 1
OremGM, General Manager at Comfort Inn & Suites Orem, responded to this review

Dear guest- We are glad you chose to stay with us again, and that our staff was able to assist you in a friendly and helpful manner. In regards to our cosmetic appearance, over the next 6 months we are going to be doing a ton of renovations throughout the property, including but not limited to, our exterior, lobby, breakfast... More 

1 review
1 of 5 stars Reviewed October 13, 2014 via mobile

We stayed two nights at this location. In the only adjoining rooms. It's the first time I've ever called the front desk to complain about a room. It was disgusting! There were pretzels, chips, sunflower seeds and soooo much dirt and dust surrounding the beds. The comforter was stained and the bathroom was gross enough that my kids commented on... More 

Was this review helpful? Yes
OremGM, General Manager at Comfort Inn & Suites Orem, responded to this review

Dear guest I am terribly sorry to hear that the room was not cleaned properly. I will be sure to have a discussion with our housekeepers and will have our maintenance team look over all of our vacuums to ensure proper operation. We pride our self on the cleanliness of our facility, so for this to go unnoticed you have... More 

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Additional Information about Comfort Inn & Suites Orem

Address: 427 West University Parkway, Orem, UT 84058 (Formerly Fairfield Inn)
Phone Number:
Location: United States > Utah > Wasatch Range > Orem
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn & Suites Orem 2.5*
Number of rooms: 77
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Also Known As:
Orem Comfort Inn
Comfort Inn Orem
Comfort Inn & Suites Orem Utah

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