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1012 W. Recreation Way, North Salt Lake, UT 84054
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Pony Express
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16 people have reviewed this hotel

Traveler rating
    7
    1
    2
    2
    4
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7
1
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0
4
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
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English first
Seattle, Washington
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Being first time "RV-ers" we weren't quite prepared for set up. However, Bill came to our rescue and helped my husband get everything stabalized and set up right away. We SO appreciated his helpfulness. This resort is immaculate and every part of it is clean and well maintained. Even though we didn't NEED to use the public restrooms and showers,... More

Was this review helpful? Yes
HighwayWestVacations, Guest Relations Manager at Pony Express, responded to this review

Thank you for sharing these kind words about our resort. We are committed to providing each guest with a memorable vacation experience and are pleased to hear that we were able to help you enjoy your stay in Salt Lake. We are pleased to hear that our facilities and amenities added additional value to your stay and we look forward... More

Savannah, Georgia
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I have read the current review of June 27, 2014 and I want to refute and deny all the allegations posted by mcewanj. I happened to have been at the campground during that time ( and still am for another month) and the way this situation went down did not happen the way it was posted. First of all all... More

Was this review helpful? Yes
HighwayWestVacations, Guest Relations Manager at Pony Express, responded to this review

Thank you for taking the time to share feedback about your experience with us. We value feedback from all of our guests and are happy to hear that our resort and our on-site team members have ensured that you have a memorable experience while visiting Salt Lake. We hope you continue to enjoy your stay and visit again often to... More

Wa State
Contributor
11 reviews 11 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed 4 weeks ago

We have many happy memories of this place, but are sad to say we will never return while it is under current management. Pony Express has some wonderful amenities, but it is going down hill fast. Our first day there we told the front desk staff that three of the toilets near us did not flush, and then the next... More

Was this review helpful? Yes
HighwayWestVacations, Guest Relations Manager at Pony Express, responded to this review

We are sorry to hear that your most recent stay with us did not meet your expectations. We strive to properly accommodate all who choose to stay with us and provide amenities that are high quality and in top working condition. If you would like to discuss any additional questions or feedback about your experience with us, please contact our... More

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 28, 2014

You can't even use the bathroom without these people watching. If you do your laundry , the workers come and walk by just to check on you. The club house , pool, the park , bathrooms same way. If you shower in the facility , they are there checking the room you just came out of before you can walk... More

Was this review helpful? Yes 1
HighwayWestVacations, Guest Relations Manager at Pony Express, responded to this review

Thank you for your feedback regarding your recent experience with us. The only cameras we have on property are located at the clubhouse and our courtesy patrol is there to ensure that every guest is enjoying a relaxing stay with us. We strive to ensure that our guests have everything they need in order to have a memorable vacation and... More

Boise, Idaho
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed May 22, 2014

We have a 30 ft. trailer with 3 pop outs which I told the lady when I made the reservations. When we arrived they tried to cram us into a smaller spot in the corner where a sprinkler would be spraying up underneath the trailer. The manager was extremely rude and proceeded to tell if we wanted a bigger spot... More

Was this review helpful? Yes 1
HighwayWestVacations, Guest Relations Manager at Pony Express, responded to this review

Thank you for your review. We always do all we can to honor requests from our guests to ensure that they experience the service and amenities that contribute to a memorable getaway. Our spaces are able to accommodate most of our guests and we apologize that the options that were presented to you were not to your satisfaction. We did... More

North Salt Lake, Utah
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 15, 2014

We have been staying here over the past 5 months while my husband's work assignment has been here in Salt Lake. What a beautiful property and the staff and managers have been nothing but great and hospitable. You won't regret staying here!

Was this review helpful? Yes 2
GlampingCampsites, Manager at Pony Express, responded to this review

Thank you for taking the time to share your feedback with us. We are pleased to hear that we have been able to make your extended stay with us an exceptional one. We work diligently to provide exceptional service for all of our guests and are always happy to be of service. More

Colorado Springs, Colorado
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 14, 2014

We are full time RVers and have stayed at Pony Express RV Resort several times and as recently as in February and all the staff have been great. The facility is better now than previous visits. The sites are very level & accommodating for our 40' motor home. We also choose to stay here and will continue to do so.

Was this review helpful? Yes 2
GlampingCampsites, Manager at Pony Express, responded to this review

Thank you for sharing these kind words about your recent experience with us. We are excited about the changes we have made throughout the resort and we hope that we continue to make improvements that add value to your next stay here at Pony Express. More

Salt Lake City, Utah
2 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed April 10, 2014

We have been staying her awhile, my husband and I are beyond fed up of the absolute horrible managers! Living here is like living in a prison, if I wanted to live in one I would..these managers have zero respect for there guests as the man "bill" continuously drives up and down the rows at all hours of the night... More

Was this review helpful? Yes 5
GlampingCampsites, Manager at Pony Express, responded to this review

Thank you for the review. We are always interested in receiving feedback from those who have stayed with us. We have recently been notified of negative reviews posted online by a few disgruntled former employees, as well as those they have solicited to write on their behalf. If you have stayed with us, we want to hear from you! Constructive... More

Dewsbury, United Kingdom
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 13, 2013 via mobile

The pony express is the best park we have been to, we felt safe and it was quiet. All the staff and campers around we're very friendly. The maintance staff were so helpfull when we had an issue they came wright over to help, they keep every thing so clean. I would recommend this park to every one. We stayed... More

Was this review helpful? Yes 3
Cape Charles, Virginia
Senior Contributor
34 reviews 34 reviews
8 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed August 27, 2013

My boss and I were in town for the Outdoor Retailer trade show, and we chose the cabins at the Pony Express based on their low rates alone. We were delighted to find that, while they were nothing fancy, the cabins were absolutely fine. Each had one double bed and one set of bunk beds. The mattresses were thin but... More

Was this review helpful? Yes 3
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Additional Information about Pony Express

Address: 1012 W. Recreation Way, North Salt Lake, UT 84054
Phone Number:
Location: United States > Utah > Wasatch Range > Davis County > North Salt Lake
Also Known As:
Pony Express North Salt Lake, Utah

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