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Crystal Inn Hotel & Suites Midvalley - Murray

Certificate of Excellence
818 East Winchester Street, I-215, Exit 9, Murray, UT 84107
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Crystal Inn Hotel & Suites Midvalley - Murray
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Ranked #2 of 6 Hotels in Murray
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 3 days ago
LoriT1331 Idaho Falls, Idaho
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191 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Idaho Falls, Idaho
Contributor
12 reviews 12 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

Staff was super helpful giving us directions. The supper and breakfast were good as always. The hotel in general is clean but their cleaning of the rooms weren't up to the usual standards, plus one of the sinks leaked when we tried using it. Nothing that would stop us from going back because normally enjoy the stay.

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crystalstar9, General Manager at Crystal Inn Hotel & Suites Midvalley - Murray, responded to this review

Thank you for your comments. I appreciate the feedback especially about how my staff treated you. Treating all our guests like VIPs is very important. Can you please send me a quick email regarding your sink? I want to make sure I get our maintenance manager on that right away. I am glad to hear that when you travel to... More 

2 reviews
4 of 5 stars Reviewed 1 week ago via mobile

There is confidential Breakfast Lunch and Dinner, Room was very clean and the beds were really nice, tv had all of the HBO station the only thing lacking was it only offered one cup of coffee so ask for more I will be staying here when in the Salt Lake City area

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Tallahassee, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel provided exceptional shuttle service to and from the Salt Lake City airport, to include help around the facility for rental car pick-up. They were very willing and went "out of their way" to supply extra transportation services during off peak hours and such. In addition, their inclusion of both breakfast and dinner in the price of a room... More 

Was this review helpful? Yes 1
crystalstar9, General Manager at Crystal Inn Hotel & Suites Midvalley - Murray, responded to this review

Thank you for your response. It was my pleasure you work with you and I look forward to your next stay. Regards, Vanessa Hirigoyen, General Manager Crystal Inn Hotel & Suites MIdvalley More 

Tempe, Az
Senior Contributor
28 reviews 28 reviews
24 hotel reviews
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Great location for easy drive up the Cottonwood Canyons to ski. Breakfast had a good variety & monitored often when it was crowded. Small evening meal was usually one Entrée, but adequate as it's included. Small pool & large hot tub were nice, except towels were tiny & useless. Small elevator was slow & often required use of the stairs!... More 

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crystalstar9, General Manager at Crystal Inn Hotel & Suites Midvalley - Murray, responded to this review

Thanks for the review. We really are a great hotel for families especially during the ski season. In fact we are a great hotel for families year round. Thank you for the remarks on the breakfast and light dinner. I was pass these on to the kitchen staff. We always want to improve and rely on our guests for their... More 

LaGrange, Georgia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

This is our second stay at Crystal Inn Cottonwood and was as pleased as the first time! Prompt and free service to and from airport and around town. Shuttle to and from ski bus stops. Best ski package imaginable which included breakfast and dinner after a long day on the slopes! We skied Alta, Solitude, Brighton, and Snowbird( all part... More 

Was this review helpful? Yes 1
Alpine, California
1 review
5 of 5 stars Reviewed 2 weeks ago

We have been staying at this hotel when up in SLC skiing for years - It set up well for families and is very convenient (right along the I215 Beltway) to the both Cottonwood Canyons ski areas and is an easy drive away from Park City. It is also very near several malls and many restaurants.

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Kanab, Utah
Senior Contributor
49 reviews 49 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We (the husband and I) stayed in this hotel for one night (we were attending a concert). When we first got there the front hotel staff was quick, efficient and friendly. Beautiful facility. We checked into our room (One with the jetted tub, highly recommend) and it was clean and comfortable. It was one of those hotel rooms that you... More 

Was this review helpful? Yes 1
crystalstar9, General Manager at Crystal Inn Hotel & Suites Midvalley - Murray, responded to this review

Thank you for the review. I believe we are a bit of an unknown gem and I am so pleased when people discover us and love the experience. I hope you had a great time at the concert, and that the next time you are in Salt Lake, you will come and stay with us again. Regards, Vanessa Hirigoyen, General... More 

Campobello, South Carolina
Contributor
11 reviews 11 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Yearly update to annual stay at Crystal Inn Cottonwood. This is the 5th year have stayed at the property and once again very pleased. This is not an overpriced Park City hotel. What you can expect is very accommodating and friendly staff. A comfortable room with basic amenities including microwave oven, small frig, Nice flat screen TV with many, many... More 

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Centerville, Utah, United States
Top Contributor
67 reviews 67 reviews
11 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We have stayed at this hotel quite a few times of the last 15 years. It is always a good stop. Breakfast is good, Pool is always nice and clean. It is a very good option for anyone who is looking to go skiing in the canyons, of just a nice family stay.

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crystalstar9, General Manager at Crystal Inn Hotel & Suites Midvalley - Murray, responded to this review

Thank you for your comments. I would love to hear more feedback regarding how we can earn a five star rating during future stays. Please email me directly at vanessah@crystalinns.com. Again, thank you for taking the time to review our hotel. Regards, Vanessa Hirigoyen, General Manager Crystal Inn Hotel & Suites Midvalley More 

London
Contributor
18 reviews 18 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed February 18, 2015

Hotel staff were good, however breakfast was poor. Poor quality food and drink. Unclean floors and people attending breakfast in pyjamas. This hotel is expensive for what it is. This hotel also has no bar The nearest place is about a mile away. I wouldn't recommend staying here without a car.

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crystalstar9, General Manager at Crystal Inn Hotel & Suites Midvalley - Murray, responded to this review

I am writing today to thank you for taking the time to express your concerns. It’s disappointing to learn that your recent experience with us was less than satisfactory, please accept my sincere apology. I want you to know that the comments and suggestions we receive are taken seriously. For future stays, we do have a free shuttle service. We... More 

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