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Zermatt Resort & Spa

4.0 of 5 784 W Resort Dr, Midway, UT 84049
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Certificate of Excellence 2014
Zermatt Resort & Spa
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Zermatt Resort & Spa
Zermatt Resort & Spa
Zermatt Resort & Spa
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455 reviews from our community

Traveler rating
    249
    97
    53
    40
    16
See reviews for
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87
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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SLC
2 reviews
2 of 5 stars Reviewed 4 days ago NEW

We were surprised at the poor service and irritable staff. While the property is fun, the staff are way off the mark. If I had a financial stake in this organization, I would quickly make changes. Don't believe me? Try calling the resort for reservations. It took us several days to find someone that would answer the phone. No worries,... More

Was this review helpful? Yes
ZermattResort, Guest Relations Manager at Zermatt Resort & Spa, responded to this review

I was disappointed to read the comments about our staff, and very sorry this happened. We strive to accommodate all of our guests and their needs, and know that does not change your experience, but I hope that you can feel confident that we heard your concern and are definitely doing something about it. We do hope you give our... More

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

My husband and I gamble on Expedia and let Expedia pick the room and hotel for $80. We were relieved to find out we were staying at the Zermatt even though we have never been. We were both very surprised the quality of the room for the price. We stayed in a king standard room which include a large jacuzzi... More

Was this review helpful? Yes 1
ZermattResort, Guest Relations Manager at Zermatt Resort & Spa, responded to this review

I would consider all of us lucky on your gamble staying at our resort. Especially the pay off of making your stay one to never forget! I am sorry you did not get the best sleep on the mattress, and will share that with our housekeeping manager. We hope your next gamble leads you back to Midway and our resort.... More

Kaysville, Utah, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

We had such a wonderful time at the Zermatt resort. We were celebrating our 25th Anniversary and chose to come to Zermatt for the first time on the recommendation of family. We love to bike and hike and were given maps and information on local trails from staff. Everything was so close. The town is quaint and friendly and everyone... More

Was this review helpful? Yes
ZermattResort, Guest Relations Manager at Zermatt Resort & Spa, responded to this review

Thank you for choosing our resort to celebrate such a special day. Even more special, you will be choosing our resort to start your anniversary tradition. It was our pleasure to make your stay a memorable one. Thank you, and happy anniversary from our staff. More

Salt Lake City, Utah
Senior Contributor
31 reviews 31 reviews
13 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Let me preface by saying, I did not stay here but I never will based on the experience I had. Apparently, the Homestead Resort and Zermatt are sister properties. When calling for service from the front desk of the Homestead, you will occasionally get the Zermatt front desk instead. Anytime we dealt with the Homestead staff, our experience was friendly,... More

Was this review helpful? Yes 1
ZermattResort, Guest Relations Manager at Zermatt Resort & Spa, responded to this review

I am sorry that the staff member was not more empathetic to your request at our sister property. We do hope you will give us a chance and actually stay with us to give the resort a true review. Again, my apologies that this staff member did not exceed your expectations. More

Bountiful, Utah, United States
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Always wanted to stay at this resort and finally reserved a room in October. The hotel looked gorgeous in the middle of the fall colors. Our room over looked the carousal and the goat pen adding to the charm. The front desk and shuttle staff were so helpful and friendly. Our van was warmed and waiting for our short trip... More

Was this review helpful? Yes
ZermattResort, Guest Relations Manager at Zermatt Resort & Spa, responded to this review

How wonderful you were able to make your goal of staying at our resort. I am so proud our staff and resort was such a positive impact on your stay. We hope you now have a tradition of staying with us. Thank you for taking the time to share your experience. More

Chicago, Illinois, Usa
Contributor
20 reviews 20 reviews
17 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stunning views, lots to do ,near lakes and waterfalls, clean rooms ,nice indoor outdoor pool ,waterfall hot tub,tennis,mini golf ,craters filled with water, sister resort across the street with more things to do ,it was a good time and never had to go more than 20 minutes away for the coolest waterfall, it was called bridal vail falls, go there... More

Was this review helpful? Yes
ZermattResort, Guest Relations Manager at Zermatt Resort & Spa, responded to this review

Sounds like you were able to experience so many things during your stay, on and off property. The bridal falls are so beautiful. You will have to come back and take one of the razor buggies and explore the mountains behind the resort on your return. Thank you for sharing your memorable experience. More

Houston, Texas
1 review
5 of 5 stars Reviewed 5 weeks ago

I had room in main hotel with king size bed. Gorgeous & well cleaned. Room has fireplace, hot tub, bidet, large long bathroom counters to spread out all my stuff and magnifying mirror...like being at home. Breakfast room service was delicious! All service was excellent, even with large convention at hotel. Must go swim in the crater across the street.Merry-go-round,... More

Was this review helpful? Yes
ZermattResort, Guest Relations Manager at Zermatt Resort & Spa, responded to this review

It is always our goal that our guest feel their stay was a "home away from home" comfort. I agree, our Housekeeping Staff does a great job. We look forward to returning with your husband...he will be jealous he did not come the first time! More

Houston, Texas, United States
2 reviews
5 of 5 stars Reviewed 5 weeks ago

we found this littleResort while looking for a place to stay for a few days in mid Utah. It was a little out of the way for our activities but we were surprised at how beautiful the area was, and how accommodating the hotel was for our needs we definitely will stay here again at another time and bring back... More

Was this review helpful? Yes
ZermattResort, Guest Relations Manager at Zermatt Resort & Spa, responded to this review

I am glad that our resort exceeded your expectations. Even more, was very happy to hear the staff was able to accommodate your needs. Thank you for your wonderful comments and we look forward to your return. More

Salt Lake City, Utah
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 18, 2014 via mobile

We booked two rooms at the same time. Room 2092 is the room we stayed in while our guests were in 1001. The woman who checked us in didn't smile and had really chipped nail polish. The food at the bistro was only okay but the service was horrible. I had to ask for a water refill, we waited forever... More

Was this review helpful? Yes
ZermattResort, Guest Relations Manager at Zermatt Resort & Spa, responded to this review

I am very disappointed my staff failed in providing our service standards. It is unacceptable they did not know the location of the thermostat. Please accept my apologies that your experience was not a memorable one. Thank you for the valuable comments. We do hope you give us another chance in the future. More

1 review
4 of 5 stars Reviewed October 12, 2014

We had reservations with the Homestead (the sister hotel across the street). We waited for a long time to check in (there was a wedding party checking in) and we finally got our room number. We got to our room (195) and it smelled horrible, like a flooded basement. So we talked to the front desk and were going to... More

Was this review helpful? Yes
ZermattResort, Guest Relations Manager at Zermatt Resort & Spa, responded to this review

Please accept my apologies for the numerous service errors trying to get you into a room just right for you. I am very happy that our sister property was able to exceed your expectations. Thank you very much for the detailed info to help us further improve our properties. We look forward to your return. More

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Additional Information about Zermatt Resort & Spa

Address: 784 W Resort Dr, Midway, UT 84049
Location: United States > Utah > Midway
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Zermatt Resort & Spa 4*
Number of rooms: 350
Reservation Options:
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Also Known As:
Zermatt Resort And Spa
Zermatt Hotel Midway
Zermatt Resort Midway
Zermatt Resort & Spa Utah/Midway

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