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Zermatt Resort & Spa

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784 W Resort Dr, Midway, UT 84049
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Zermatt Resort & Spa
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Zermatt Resort & Spa
Zermatt Resort & Spa
Zermatt Resort & Spa
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502 reviews from our community

Traveler rating
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    59
    47
    23
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132
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Grand Junction, Colorado
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

We stayed at the Zermatt while obtaining our scuba diving certification. My friend and I travel quite a bit, in and out of the country, and this hotel is simply average. Only stayed there due to the proximity to the crater at Homestead. Our diving instructor said it is a step up from the Homestead Ranch which is linked to... More 

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Spanish Fork, Utah
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

The first problem was they gave us a room where the heat was permanently on, which made it extremely hot. The person at the desk first suggested we just open the window to cool off the room. I declined because we were on the ground floor (a room in the virtual basement) and it's never a good idea to open... More 

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Salt Lake City, United States
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We drive up from Salt Lake City about 40 minutes away for a weekend getaway in July. The rooms were comfortable and new, quiet and clean. We weren't able to get a room with a king size bed as requested, but the queen was comfortable. The front desk staff was friendly and efficient - my man enjoyed the Homestead Golf... More 

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Colorado Springs, Colorado
Contributor
14 reviews 14 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I was nervous about the Zermatt as I had read a lot of negative reviews but we had a great experience. We were there over Valentine's Day Weekend and drove from CO for my SCUBA diving certification at the Homestead Crater which is conveniently right across the street. We thought the little town of Midway was very cute and the... More 

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ZermattResort, Guest Relations Manager at Zermatt Resort & Spa, responded to this review

Scuba diving at our swiss chalet in Utah....what a memorable experience. Thank you very much for giving us the opportunity to exceed your expectations. We are so happy you were able to enjoy the chop haus on such a special night! Thank you, More 

Taylorsville, Utah
Contributor
15 reviews 15 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 4 weeks ago

We stayed at the Zermatt in early February. My credit card was fraudulently charged by the hotel twice. The situation was made worse by the fact that I had to do everything to get my money refunded which included canceling cards, filing insurance claims with my bank, and working with the Sheriff's department. Zermatt was notified immediately of the fraudulent... More 

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ZermattResort, Guest Relations Manager at Zermatt Resort & Spa, responded to this review

Please accept my apologies for the unacceptable billing error. Even more disappointing that there was no response from our staff on your initial call. I am glad we were able to correct the situation and have the charges reversed. We hope that you will remember what our resort truly offers, and forgive us for the service errors. Our hope is... More 

Los Angeles, California
1 review
2 of 5 stars Reviewed February 22, 2015

We stayed there for a ski trip. Rooms are OK, nothing special, most of the lights in the room were not working. Room itself could have been cleaner. Sauna in the resort was not working either. Steakhouse in the hotel I would grade a 3 star. Very nice bakery in the hotel. Hotel has a hidden fees that they charge... More 

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ZermattResort, Guest Relations Manager at Zermatt Resort & Spa, responded to this review

While I am glad you were able to experience the great skiing in the area, I am disappointed that the resort stay was average and not just right for you. I am not familiar with the hidden fee's or after departure charges, and of course would be happy to correct any errors in billing. I am very sorry for the... More 

1 review
2 of 5 stars Reviewed February 22, 2015

Very poor service, not well maintained and dirty rooms. Staff is friendly, but the hotel management is very bad. I will never return to the property. Our room was not cleaned for two nights, returned to dirty room, no towels and sheets were not changed.

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ZermattResort, Guest Relations Manager at Zermatt Resort & Spa, responded to this review

It is unacceptable and embarrassing that the housekeeping department failed. This is a basic service for the resort industry and cannot understand why this happened. We have addressed this with our Director of Housekeeping as well. While this does not change your experience with us, I want you to know I am sorry this happened. I also hope you will... More 

Lake Forest, California
2 reviews
5 of 5 stars Reviewed February 18, 2015

Cute place, great service. Recommend both restaurants. Very convenient to have ski shop on premises and the guys working there (Tyson and Isaac) are awesome. Big fitness center, hardly used. Nice grounds to walk. Cool little putt-putt golf course. Overall very happy w our stay, will definitely stay there again. 25-30 min drive to Park City resorts (a little longer... More 

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ZermattResort, Guest Relations Manager at Zermatt Resort & Spa, responded to this review

Hearing that the resort was close to perfect for you shows us we are in the right direction. Our goal, to make your return visit perfect. Nice to hear that you were able to take advantage of what we offer our guest here to ski. Thank you again for taking the time to share your experience. More 

1 review
5 of 5 stars Reviewed February 18, 2015 via mobile

The best place we have ever stayed! Everything was perfect except room service we ordered and never received because they were so busy. Seriously considering staying again and having our wedding here and at the homestead between the two hotels the best of both worlds the Zermatt we want to stay at and the homestead for the wedding!

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ZermattResort, Guest Relations Manager at Zermatt Resort & Spa, responded to this review

Congratulations are your upcoming wedding. It sounds like you were able to view both resorts to create the wedding of your dream. Our wedding coordinator is amazing at making your visions a reality. Thank you for your kind words about our resort and staff. Looking forward to returning, as well as hosting the wedding. More 

Washington State
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 17, 2015

Very nice hotel, beautiful setting. The Z restaurant onsite was delicious and first class. We enjoyed swimming in the hot spring crater nearby. The pool at the resort is indoor/outdoor with a cool waterfall in the oversize hot tub.Will likely return for a getaway in the future.

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ZermattResort, Guest Relations Manager at Zermatt Resort & Spa, responded to this review

I agree, the mountains surrounding the resort make for a picturesque view. The steak house experience just adds to making this just right for you. And what a wonderful story to share about swimming in the hot spring crater! Looking forward to your return to experience all the resort and Midway has to offer. More 

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