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Zermatt Resort & Spa

Certificate of Excellence
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784 W Resort Dr, Midway, UT 84049
Best prices for: 1 room 1 guest
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Zermatt Resort & Spa
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Zermatt Resort & Spa
Zermatt Resort & Spa
Zermatt Resort & Spa
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506 reviews from our community

Traveler rating
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    106
    59
    48
    23
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135
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95
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Alpine, Utah
Top Contributor
56 reviews 56 reviews
20 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I was there for a convention. WARNING Reservations is only open until 9pm and the front desk wasn't able to book me a room at 10:30pm! So I didn't stay the first night. When I showed up the next day, the staff was VERY friendly, apologetic and accommodating. They upgraded us to a suite and took car of dinner for... More 

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Salt Lake City, Utah
Senior Contributor
30 reviews 30 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

This was our first stay. The rooms were clean, the pool was awesome, the amenities were perfect to keep 5 kids entertained and the staff was very helpful. We rode the carousel, played mini golf, checkers, chess, shuffleboard, billiards, tennis, board games, made s'mores, and swam in the pool (all included in the $15 resort fee/night). The beds were comfortable... More 

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Salt Lake City, Utah
Contributor
13 reviews 13 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is one of the best kept secrets in Utah. Even though we're close, we love driving to this resort to get a taste of a European vacation with the family. The resort is authentic Swiss and everything is so much fun! Miniature golf, giant chess/checkers, shuffleboard, tennis, pools, hiking, the list of activities is longer than your stay!

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Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

We booked a one bedroom condo with a pullout bed and crib for our little ones. The condo itself was nice and that’s why I have it listed as a two star and not a one. The girls were excited to play in the jetted tub, we filled it with water only to find a disgusting soapy, gooey film across... More 

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Grand Junction, Colorado
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

We stayed at the Zermatt while obtaining our scuba diving certification. My friend and I travel quite a bit, in and out of the country, and this hotel is simply average. Only stayed there due to the proximity to the crater at Homestead. Our diving instructor said it is a step up from the Homestead Ranch which is linked to... More 

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Spanish Fork, Utah
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 19, 2015

The first problem was they gave us a room where the heat was permanently on, which made it extremely hot. The person at the desk first suggested we just open the window to cool off the room. I declined because we were on the ground floor (a room in the virtual basement) and it's never a good idea to open... More 

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Salt Lake City, United States
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 11, 2015

We drive up from Salt Lake City about 40 minutes away for a weekend getaway in July. The rooms were comfortable and new, quiet and clean. We weren't able to get a room with a king size bed as requested, but the queen was comfortable. The front desk staff was friendly and efficient - my man enjoyed the Homestead Golf... More 

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Colorado Springs, Colorado
Contributor
14 reviews 14 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 1, 2015

I was nervous about the Zermatt as I had read a lot of negative reviews but we had a great experience. We were there over Valentine's Day Weekend and drove from CO for my SCUBA diving certification at the Homestead Crater which is conveniently right across the street. We thought the little town of Midway was very cute and the... More 

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ZermattResort, Guest Relations Manager at Zermatt Resort & Spa, responded to this review

Scuba diving at our swiss chalet in Utah....what a memorable experience. Thank you very much for giving us the opportunity to exceed your expectations. We are so happy you were able to enjoy the chop haus on such a special night! Thank you, More 

Taylorsville, Utah
Contributor
15 reviews 15 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed February 27, 2015

We stayed at the Zermatt in early February. My credit card was fraudulently charged by the hotel twice. The situation was made worse by the fact that I had to do everything to get my money refunded which included canceling cards, filing insurance claims with my bank, and working with the Sheriff's department. Zermatt was notified immediately of the fraudulent... More 

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ZermattResort, Guest Relations Manager at Zermatt Resort & Spa, responded to this review

Please accept my apologies for the unacceptable billing error. Even more disappointing that there was no response from our staff on your initial call. I am glad we were able to correct the situation and have the charges reversed. We hope that you will remember what our resort truly offers, and forgive us for the service errors. Our hope is... More 

Los Angeles, California
1 review
2 of 5 stars Reviewed February 22, 2015

We stayed there for a ski trip. Rooms are OK, nothing special, most of the lights in the room were not working. Room itself could have been cleaner. Sauna in the resort was not working either. Steakhouse in the hotel I would grade a 3 star. Very nice bakery in the hotel. Hotel has a hidden fees that they charge... More 

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ZermattResort, Guest Relations Manager at Zermatt Resort & Spa, responded to this review

While I am glad you were able to experience the great skiing in the area, I am disappointed that the resort stay was average and not just right for you. I am not familiar with the hidden fee's or after departure charges, and of course would be happy to correct any errors in billing. I am very sorry for the... More 

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