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Courtyard by Marriott Salt Lake City Layton

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1803 Woodland Park Drive, Layton, UT 84041
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1 room 1 adult
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Courtyard by Marriott Salt Lake City Layton
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78 Reviews from our TripAdvisor Community

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1 review
5 of 5 stars Reviewed 1 week ago via mobile

I booked a room for my parents for a family emergency this morning. I called the hotel early this morning and asked if my parents could check in early and they got them in as soon as they arrived this morning. I mentioned that they were there in a family emergency and the hotel staff out together a very sweet... More 

Helpful?
Thank Lori H
Monica F, Front Office Manager at Courtyard by Marriott Salt Lake City Layton, responded to this review

Dear Lori, Thank you for sharing your experience at the Courtyard by Marriott - Layton. Our goal is to provide above and beyond customer service to all our guests. We are delighted to hear that we have met your expectations. As a valued guest, your feedback will be shared with the team to continue to inspire and motivate them to... More 

Layton, Utah
Level Contributor
111 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed January 2, 2016

Our room was clean and well appointed for an overnight stay. The staff here is friendly and knowledgeable of the local amenities. There are a number of restaurants within walking distance and the hotel is only a couple blocks off I-15 and a couple miles from Hill AFB. The Front-Runner train station is only a couple miles away with service... More 

Helpful?
Thank keystonekop
Monica F, Manager at Courtyard by Marriott Salt Lake City Layton, responded to this review

Dear Guest, Thank you for sharing your experience at the Courtyard Salt Lake City Layton. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued guest, your feedback will be shared with the team to continue to inspire and motivate... More 

Warrensburg, Missouri
Level Contributor
62 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed December 4, 2015

This place is nice when you enter the lobby but the rooms need more attention to detail. I stayed here four nights and goldfish snacks were under the beds and near the chairs. I guess it was never noticed during daily cleaning. Clearly kids stayed here prior. Also why sitting in the chair in my room I noticed tags from... More 

Helpful?
Thank McGee4Fam
Monica F, Manager at Courtyard by Marriott Salt Lake City Layton, responded to this review

Dear Guest, Thank you for taking the time to submit feedback in regards to your recent stay at the Courtyard Salt Lake City Layton. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the items that were missed... More 

Incirlik AB, Turkey
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed November 4, 2015

The courtyard is supposed to be an upgrade from the Fairfield Inn chain (which I like just fine). The Courtyard at Layton, UT is nice. It has an indoor pool and gym (just like the Fairfield) and large rooms (bigger than Fairfield), but for some reason instead of including the convenient ready to go complimentary breakfast (like most chains) I'm... More 

Helpful?
Thank USAF_Traveller101
Monica F, Manager at Courtyard by Marriott Salt Lake City Layton, responded to this review

Dear Guest, Thank you for taking the time to share your thoughts regarding your recent stay with us. We are pleased that overall you enjoyed your stay. As a Brand, Courtyard Marriott's do not offer continental breakfast. Because we have our Bistro, there is the option to include breakfast in your rate or to purchase it separately. We will share... More 

Indianapolis
Level Contributor
87 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
2 of 5 stars Reviewed August 22, 2015 via mobile

This hotel needs someone in charge of the housekeeping staff who follows up. Sometimes the in room the coffee would be replaced and other times the empty packs were just left. The pause adapter to the coffee pot fell off and the housekeeper just tossed it. The kleenex box had food or worse on it. One of the rollers on... More 

Helpful?
Thank Falconfixer86261
Kimberly R, Manager at Courtyard by Marriott Salt Lake City Layton, responded to this review

Dear Guest, Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Courtyard Salt Lake City Layton. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the problems... More 

Pocatello, Idaho
1 review
5 of 5 stars Reviewed August 12, 2015

At check in the gal that was working the front desk was very professional, even with many tasks happening all at once she was very helpful at getting us checked into our 2 rooms. The rooms were very nice, stylish, and cozy. I really was happy to see that there was a pull out bed in the sofa considering we... More 

Helpful?
Thank Haley S
Monica F, Front Office Manager at Courtyard by Marriott Salt Lake City Layton, responded to this review

Haley S- Thank you for taking time out of your busy day to write a review about your recent stay with us. We are happy to hear that you enjoyed your time with us. We appreciate the nice comments about our rooms and staff. We just had the rooms renovated earlier this year and we think they turned out great.... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed July 25, 2015 via mobile

Staff was rude, would not allow for early check-in because we had a request for adjoining rooms. Reneged on an offer to call when a room was ready; we ended up on the third floor. The pools' pH balance is way off caused rashes. Kids who had the cereal got sick after said the milk tasted funny. And the elevator... More 

Helpful?
Thank Kim W
Kimberly R, Manager at Courtyard by Marriott Salt Lake City Layton, responded to this review

Dear Kim, Thank you for taking the time to complete the Guest Satisfaction Survey. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for not being able to accommodate an early check in, for the concerns you had with... More 

Seattle, Washington
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed July 9, 2015

My daughter and I are traveling driving across the country from Seattle to Miami. I am Silver Elite and will be staying at all Marriott Brands. Our first stop in Boise, ID was a complete opposite experience. The Salt Lake City property has great rooms with stunning views, located in a good location. Unfortunately, customer service is inconsistent - from... More 

Helpful?
Thank jsriley63
Kimberly R, Manager at Courtyard by Marriott Salt Lake City Layton, responded to this review

Dear Guest, Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Courtyard Salt Lake City Layton. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the issues... More 

Middleton, Idaho
Level Contributor
60 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed June 3, 2015

Last July, my family and I stayed at this property while traveling and I had mentioned at the time that the rooms were in desperate need of a remodel. Recently, business travel brought me back to the area and I decided to give this property a second visit. The lobby and check in area looked great and the rooms were... More 

Helpful?
Thank 1DisneyFan1955
Monica F, Manager at Courtyard by Marriott Salt Lake City Layton, responded to this review

Thank you for sharing your experience at the Courtyard Salt Lake City Layton. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations with our staff. Your feedback about the elevator and doors will be shared with the appropriate team to ensure this... More 

Montrose, Colorado
1 review
1 of 5 stars Reviewed May 18, 2015

I had reserved this room approx. 2 months in advance, explaining my Mother needed a ground floor room because she is unable to do stairs (the elevators have gone out when we have stayed before). I reserved a room with 2 beds. When we checked in, I was informed there were no ground floor rooms, that it was based on... More 

Helpful?
Thank Cheryl C
Monica F, Manager at Courtyard by Marriott Salt Lake City Layton, responded to this review

Thank you for taking the time to write a review regarding your recent stay at the Courtyard. We apologize that we were unable to place you in a room on the ground floor. We do try our best to accommodate each guests request. I am surprised to hear that you had a bad experience with the front desk associate on... More 

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