GREAT place to stay, only 20 minutes from downtown Park City. Just ten minutes to the Jordanelle lifts!
I've been staying here for every year for 8 years now, The place is spotlessly maintained! Friendly, helpful staff and lovely rooms. Caren Fish has been the smiling face I love to see there every year, she is the consummate host. Always...
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Thank you very much for your review. I will pass the positive comments on to Caren and the staff at the Holiday Inn Express. The management and staff make it their top priority to deliver exceptional guest service and I am glad this was the case during your visit. We appreciate your business for the last 8 years and hope...
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We stayed here for 4 nights. I will stay again if I have to, but I will not book it on Priceline. This was my last-straw with Priceline. We always seem to get hotels that are either under construction, or have a group of substandard rooms set aside for Priceline customers. This particular hotel would not let us switch from...
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Thank you for your comments. I apologize for the inconvenience you encountered due to Priceline. I will speak with the GM at the Hotel to ensure she communicates Priceline issues should not be our guest's issues and to make sure our guests are taken care of. Although we enjoy a great partnership with Priceline, mistakes are made, and, unfortunately, in...
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I stay at Holiday Inn Express in Heber Ut. 3 or 4 times a year. The company I work for has offices in Heber, close to the Holiday Inn Express, as well as other locations throughout the state of Utah. We facilitate seminars off and on during each year, along with business partners visiting us in Heber. I make all...
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Thank you very much for your review. I am glad that the staff and management of the hotel work well with you when you book rooms in Heber City. They make it their top priority to go above and beyond our guests need. I am glad this is the case in your experiences with the hotel. I will pass on...
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I stay at this hotel when ever I am in the area. It is a great place to stay with friendly service and knowledgeable staff. Roger and Caren are always great to talk to and go above and beyond to help me. I have recommended this hotel to others and always hear satisfactory remarks from everyone I have sent there....
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Thank you very much for your comments. I am glad that your experiences with the Holiday Inn Express are favorable ones. I will pass on your comments to Roger and Caren and thank them for a job well done. It is always good to hear of positive experiences from our guests. Thank you and we hope to see you soon.
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Its too bad this hotel has an awful Manager, Karen, because it is a decent hotel. However, when the manager refuses to speak to me about needing to cancel my last night, that is just plain unprofessional.
I left several messages, and she never returned my call. If they have some sort of no cancellation policy whatsoever, so be it,...
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Thank you for your comments. Without them, we wouldn't be able to address and correct the deficiencies. I sincerely apologize that Karen did not contact you regarding your situation. Our current cancellation policy states you are able to cancel your reservation up to 6 pm on the day of your arrival so there should not have been a charge to...
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This hotel Screwed me out of $600. I needed to cut my visit short for family reasons, and they would not refund a cent of my money even though I was cancelling with diligent notice.
I also tried contacting them several times after the fact and asked to speak to the manager (Karen) but she (they) knew exactly what I...
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Thank you for your comments. I sincerely apologize for this inconvenience. Our hotel policy would have been to not charge your credit card if you canceled your reservation. I would like to clear this up for you. Please contact me at clanceta@nvnhotels.com and I can make this right for you. I have spoken to the front office manager and she...
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A very nice Holiday Inn, good location, helpful and friendly staff.
Breakfast was very well done , rooms are large, comfortable and
well furnished. The next Heber City Cowboy Gathering ,we will
be sure to stay here again.
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Thank you very much for your review. The staff and management of the Holiday Inn Express make it their top priority to make their guests feel welcome. I am glad this was the case during your stay with us. We hope you consider us for the next time you come to the Heber City area.
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Stayed here again (five years since the last time) and nothing has changed. This is an EXCELLENT hotel. Yes it's not cheap, but the service, cleanliness, breakfast, pool etc. all make it worthwhile.
I stayed two nights while attending the Heber City Cowboy Gathering & Buckaroo Fair and was very impressed with the hotel.
The rooms are very clean &...
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Reviewed August 9, 2009
Thank you very much for your review. We appreciate your return business and are happy that your experience was as enjoyable this time as it was the last time you visited. Our staff make it their top priority to ensure their guest's stays exceed the guest expectation. We hope that you will consider us again when visiting the Heber City...
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This visit may even have been better in fact. Check in was easy with a friendly man at the desk, fresh cookies don't hurt and the clean fresh smell of the whole motel was inviting. Then we were given ice cold bottled water- a drink of cold water was just what we needed after a long day on the road!...
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Reviewed April 9, 2010
Thank you very much for your positive review of our Holiday Inn Express. We are glad that your second experience with us was more enjoyable than the first and we hope that your next visit will be even more beyond your expectations. Our staff at the Holiday Inn Express make it a priority to exceed our guest's expectations and we...
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From the minute you walk into this hotel you feel very comfortable and welcome. Checking in was a breeze and the front desk help was excellent (free cookies also available). The hotel had a pleasant smell and the decor looked great. We stayed in a King room w/ Jacuzzi tub, the room was very clean and very well kept. The...
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Thank you very much for your review. The staff and management make it a priority to exceed our guest's expectations, from the drive in to the parking lot, to the variety of items at breakfast. We are glad that your experience was a positive one and hope you will consider us the next time you stay in the Heber City...
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