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Holiday Inn Express Hotel & Suites Zapata

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167 Highway 83, Zapata, TX 78706
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Holiday Inn Express Hotel & Suites Zapata
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Ranked #2 of 5 Hotels in Zapata
A recent review
5 of 5 stars Reviewed January 17, 2015
FedArch El Paso, Texas
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22 reviews from our community

Traveler rating
    11
    8
    1
    0
    2
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4
1
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11
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
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Roma, Texas
1 review
1 of 5 stars Reviewed 3 weeks ago

Stayed there for business back in January. Be Careful they might charge your room for bogus reasons. They accused me of smoking in my room when I didn't. I talked to the general manager and he told me that the room really didn't smell like smoke and he wasn't going to charge me. A week later went back on his... More 

Was this review helpful? Yes
OGIHtls, General Manager at Holiday Inn Express Hotel & Suites Zapata, responded to this review

Dear Guest, Thank you for taking the time to post a review; your comments have been discussed in detail with the hotel staff, rest assured that our goal is to maintain a high level of customer service. We understand the importance of providing a room that smells clean and fresh, all our guests appreciate that especially guests with a health... More 

El Paso, Texas
Contributor
13 reviews 13 reviews
12 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 17, 2015

There this last week. Lots of police along the border. Hotel was good but they need to be a little consistent on the breakfast and CHANGING the sheets after a week. Nice place and staff. Really nice and like it.

Was this review helpful? Yes
Plantersville, Texas
Senior Contributor
42 reviews 42 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed August 13, 2014

In town on business for three weeks. The front desk staff is super friendly and helpful. My room was clean and everything worked. The AC was great! The room was large and pretty well lit. Plenty of parking. This is the place to stay if in town on business!

Was this review helpful? Yes
OGIHtls, General Manager at Holiday Inn Express Hotel & Suites Zapata, responded to this review

Good day We appreciate you reviewing our property my team and I, are please you chose to stay at Holiday Inn Express Zapata we enjoyed serving you and offering the best service possible to you and all of our guest we hope to see you back in Zapata soon Thank you and see you soon at you home away from... More 

New Braunfels, Texas
Top Contributor
60 reviews 60 reviews
31 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed March 29, 2014

My stay here was good. The staff as very friendly. The property was clean inside and out. As a Platinum member I was upgraded to a larger room. While there are not many hotels in the area, this will be my go to place to stay when in Zapata. Plenty of parking also, which is nice.

Was this review helpful? Yes
Valley H, General Manager at Holiday Inn Express Hotel & Suites Zapata, responded to this review

Good day Mr. Michael B Appreciate your review and comments we work hard to make every guest feel comfortable and safe and offer our best service possible, we are happy we were able to make your stay as comfortable and relaxing. I will share your comments with my staff Thank you once again and hope to see you soon More 

Boca del Rio, Mexico
1 review
5 of 5 stars Reviewed February 24, 2014

The Manager of this Holiday Inn went above and beyond to make sure his hotel met our needs. He made sure that proper security was in place in make sure everyone boat were safe from thief. He provide boat towels for everyone to help keep our boats clean They had hot cookies for us after we got off of the... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Valley H, General Manager at Holiday Inn Express Hotel & Suites Zapata, responded to this review

Good Day, Mr. Duane G I would like to first thank you for taking time to review property and letting us know how you feel, my first thing I want to thank you for is in regards to security hope you enjoyed the security measures I took to have all your valuable boats been watched by local Sheriiff's Dept. all... More 

San Antonio, Texas
Senior Contributor
29 reviews 29 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 17, 2014

This hotel is clean, relatively new, and has ample parking with plenty of room for boat trailers. The breakfast was hot and the freshly baked cinnamon rolls were awesome. Front desk staff were competent and helpful. My buddy and I's room had a fridge and coffeemaker.

Was this review helpful? Yes
Valley H, General Manager at Holiday Inn Express Hotel & Suites Zapata, responded to this review

Good Day Mr. Garry C First of all I would like to thank you for your review and letting us know how good of a job we have been doing, been that myself and my staff are committed to providing the upmost service from the time you step in to when you depart. Hopefully everything is going well and we... More 

2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 1, 2014

The hotel was clean and well organized and staff was top notch. When I left out for dinner the staff offered help with a restaurant selection without me needing to ask. In the morning as I was leaving the wished me safe travels.

Was this review helpful? Yes 2
Valley H, General Manager at Holiday Inn Express Hotel & Suites Zapata, responded to this review

Good Day, Kimberlydeade First of all I would like to thank you for taking your time and writing this comment to inform us of your stay in Holiday Inn Express Zapata Texas, we strive to have each and every one of our guest who stay with us to know the area and feel at home hope you enjoyed your visit... More 

Angleton, TX
Top Contributor
58 reviews 58 reviews
15 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed December 27, 2013

This hotel put us 15 minutes from San Ygnacio, TX where a lot of our family activity was taking place. It was recommended to us by family, and on Trip Advisor it was rated well. Turns out it was perfect. We did not spend much time there, but it was a nice, comfortable, quiet place to land at the end... More 

Was this review helpful? Yes
Valley H, General Manager at Holiday Inn Express Hotel & Suites Zapata, responded to this review

Good Day Verypicky57 Want to begin by thank you for staying within our property we expect for our guest to feel comfortable and enjoy every minute they are staying within our property. Lakeview rooms is one of our best attributes but due to the lake been a little low its still nice view. We thank you and your family for... More 

Corpus Christi, Texas
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 29, 2013

Sleeping accomodations fantastic. Love the soft and cold fluffy pillows. The bed is also very comfortable and spacious. Room temperature is inviting. Staff is always refreshing especially after a long drive. Enjoy my stays and relaxing evenings every month!!!!!!!

Review collected in partnership with this hotel

Was this review helpful? Yes 2
Valley H, General Manager at Holiday Inn Express Hotel & Suites Zapata, responded to this review

Good Day David C Good to hear that you enjoyed our comfort of pillows, would like to inform you that as of 02/01/2014 we have upgraded to newer pillows which offer even more comfort for our guest, hope you have a trip to Zapata Texas to view our upgrades we have done to better service our guest like yourself that... More 

San Antonio, Texas, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 29, 2013

The Staff is super !!!! i travel 2 to 3 nights a week ( for about 30 years ) , it is refreshing to find such a Jewel in south Texas. Very clean rooms lobby and even have Social Hour. Beer was cold and the Italian food was OUTSTANDING !!! Keep up the great Job !!! i Highly recommend

Review collected in partnership with this hotel

Was this review helpful? Yes 2
Valley H, General Manager at Holiday Inn Express Hotel & Suites Zapata, responded to this review

Good Day Ramon M Perfect jewel myself and my staff are grateful for your one of a kind description of our property and our service, we strive to offer the best service possible, good to hear you enjoyed our afternoon happy hour and that you had a blast in Zapata hope to see you soon at property and thanks once... More 

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