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BEST WESTERN Willis

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12323 I-45 North, Willis, TX 77318-8327
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BEST WESTERN Willis
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BEST WESTERN Willis
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52 reviews from our community

Traveler rating
    14
    10
    14
    7
    7
See reviews for
19
13
5
11
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • French first
  • Any
English first
  • All months
    (52)
  • Mar-May only
    (18)
  • Jun-Aug only
    (10)
  • Sep-Nov only
    (14)
  • Dec-Feb only
    (10)
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Willis, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

Dingy, dirty uncomfortable beds, stained chars. Paid 2 nights, only stayed 1. Needs a serious update soon. Seemed like an old motel rather than a quality hotel. I can say that my previous stays at other best westerns have been much more positive.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
javed a, Manager at BEST WESTERN Willis, responded to this review

George m, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in... More 

Willis, United States
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 20, 2015

Door was hard to open.I had to call front desk twice to get help to open the door.I have read other reviews with the same complaint. One of the lamp had a broke switch. The microwave and the refrigerator worked good.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
javed a, General Manager at BEST WESTERN Willis, responded to this review

Michael Evans, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in... More 

Willis, Texas
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 28, 2014

This hotel is clean and very well maintained. The price is nominal and a good deal for a night or a week. Good beds. It is close to a city and just a few miles from The Woodlands. We stay here whenever we have out of town guests. If you don't want their breakfast, there are plenty of other choices... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
javed a, General Manager at BEST WESTERN Willis, responded to this review

Thank you for completing the survey regarding your recent in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, pleastay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we... More 

Austin, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 11, 2014

I spend 150+ days a year on the road. This hotel is the best value for the price they charge. I would definitely consider staying there when business call for trip in the area. Friendly staff and management.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Tulsa, United States
Contributor
16 reviews 16 reviews
16 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed October 28, 2014

This is a decent place in Willis. Room was fine and bed decent. Breakfast was minimal compared to some. Checked out one room and smelled sour so did find another that was fine. Desk help was nice. Parking good and lit. Compared to some other places price reasonable.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
American Canyon
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 17, 2014

Stayed for a couple of nights for business purposes and everything was great. The staff was pleasant and the location was pretty quiet and in a convenient area. Very close to where we needed to go on both days.

Review collected in partnership with Best Western

Was this review helpful? Yes 2
Chattanooga, United States
2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed October 14, 2014

Door to our room wouldn't open with activated card. We were told we to pull on the door handle, then swipe quickly & push down the handle at just the right time. Can you believe this? It's a puzzle!!! We should have gotten a prizes each time we got it open after several tries. Night front desk staff was rude... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 3
Atlantic Beach, Florida
Top Contributor
84 reviews 84 reviews
61 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed September 15, 2014

Very clean and comfortable rooms with two queens, micro fridge and microwave. Stayed there three days . Even though the property is right on I-45, the rooms are completely quiet; couldn't hear a noise at night at all. Tasty and hot eggs with sausage and Texas shaped waffle along with the other expected items. Convenience stores and HEB are within... More 

Was this review helpful? Yes 2
Frisco, Texas
Senior Contributor
49 reviews 49 reviews
9 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed September 2, 2014

We stayed here unexpectedly when our resort overbooked. The front desk staff was very nice and accommodating. The room was clean and the beds were comfortable. The rooms had refrigerators which is always convenient. This certainly is not a luxury hotel but it's good for what it is, which is an average motel.

Was this review helpful? Yes 1
Houston, United States
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed September 2, 2014

Staff was not very helpful and the beds were horrible. When told of the problem and asked to move to another room the staff was not helpful at all. In fact they made it so difficult that we just stayed in the room we were in as it was going to be a act of Congress to get moved to... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
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