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The Hotel at Wichita Falls

100 Central Freeway, Wichita Falls, TX 76306 (Formerly Holiday Inn Wichita Falls)
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1 room 1 guest
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The Hotel at Wichita Falls
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The Hotel at Wichita Falls
The Hotel at Wichita Falls
The Hotel at Wichita Falls
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137 Reviews from our TripAdvisor Community

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Traveler rating
    33
    27
    28
    28
    21
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41
19
16
31
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • German first
  • Any
English first
  • All months
    (137)
  • Mar-May only
    (28)
  • Jun-Aug only
    (44)
  • Sep-Nov only
    (35)
  • Dec-Feb only
    (30)
All months
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed May 30, 2015 via mobile

When I arrived at the hotel there was no power. There were no cars in the parking lot. There was a sign on the door that said they were closed due to electrical problems because of the rising water. Also I paid more for a room to smoke in, there was a paper on the door stating the city ordinance... More 

Was this review helpful? Yes 3
Level Contributor
28 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed April 14, 2015

Reminded me of a little nicer Holiday Inn Express. Has an attached lounge and nice pool. Rooms were fine. Near to the MPEC. One of the front desk clerks, Amanda, recommended 2 places to go for meals that were uniquely WF and she was spot on. I'd recommend this place to all.

Was this review helpful? Yes
Aaron D, General Manager at The Hotel at Wichita Falls, responded to this review

Dear WTJaybird, Thank you for choosing to stay at the Hotel at Wichita Falls during your visit to Wichita Falls. We appreciate your time in leaving some feedback regarding your recent stay. I am happy to hear that you enjoyed your visit and that you would recommend our property to all. We appreciate your business and your loyalty. Regards, Aaron... More 

Colorado Springs, Colorado
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed April 11, 2015

NOTHING works, NO hot water in the room, TV does not work, door looks like it was kicked in. NO food in the morning like advertised. Pool closed, said permit was out and WOULD be OPEN NEXT DAY, that was a LIE CLOSED for a MONTH. RUDE UNCARING PEOPLE!! DONT WASTE your MONEY STAYING HERE

Was this review helpful? Yes 5
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed March 25, 2015

We traveled from AR - CA to visit our son and stayed in many hotels/motels along the way. We were heading back home and decided to stay here for the night. I read all of the reviews, but the most recent one seemed fine, so I booked on line. Upon arrival, all seemed fine. The clerk (I didn't look at... More 

Was this review helpful? Yes 3
Aaron D, General Manager at The Hotel at Wichita Falls, responded to this review

Dear Christy E, We appreciate your feedback regarding your recent visit. I apologize for the inconveniences you experienced during your stay (whether minor or major). However, I am happy to hear that you would be willing to grant us another opportunity to better serve you in the future. I hope you enjoyed our breakfast. Thank you for choosing the Hotel... More 

Odessa, Texas
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed March 14, 2015

I've stayed at several other hotels in Wichita Falls during my many trips there and thought I'd give this one a shot this time. I was not disappointed. The hotel is located just across the river from the Falls at Wichita and not too far from several restaurants. Our room on the third floor was very clean and quiet. The... More 

Was this review helpful? Yes
Aaron D, General Manager at The Hotel at Wichita Falls, responded to this review

Dear bencart, Thank you for choosing to stay at the Hotel at Wichita Falls. I even more appreciate your positive feedback regarding your recent stay. It was our pleasure serving you, and we look forward to your next visit. Regards, Aaron Duran More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed February 22, 2015

Not enough room to write how bad this place is!!! We have stayed many times before when it was Holiday Inn but it is not anymore for good reason!! Room was filthy, staff was underdressed and rude with no manners!!! They messed up our reservations for both nights, then acted like it was our fault and we could go else... More 

Was this review helpful? Yes 3
Aaron D, General Manager at The Hotel at Wichita Falls, responded to this review

Dear 1102j, Thank you for taking the time to leave a review regarding your recent stay. I am disappointed that your experience was such a terrible one. I humbly apologize for each unpleasant encounter that you faced while staying at the Hotel at Wichita Falls. We appreciate constructive criticism as we aim to constantly improve and to meet our guests'... More 

Douds IA
Level Contributor
20 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
1 of 5 stars Reviewed February 18, 2015

I work for a tour bus company and we booked a night here on our way to Vegas for a group of 30 people. Let me write about the positive aspects of this hotel before talking about the problems we had. 1. Hotel is conveniently located right off I-44; it is a bit confusing to find, but I am pretty... More 

Was this review helpful? Yes 2
Aaron D, General Manager at The Hotel at Wichita Falls, responded to this review

Dear a116jxb, I am terribly sorry to hear about the experience you had at the Hotel at Wichita Falls. On behalf of our entire team, let me assure you that we strive for spectacular service experiences in each and every guest encounter and luxurious pristine accommodations for all guest areas. We will use each of your feedback points to ensure... More 

Wichita Falls, TX
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 29, 2014

My husband and I celebrated our 20th wedding anniversary with a vow renewal ceremony and had our reception there. Aaron and Eugine answered every email and every request. They went above and beyond what we expected and my husband and I were very pleased. The room was beautiful. I even had a complete stranger contact me months afterward to ask... More 

Was this review helpful? Yes 1
Aaron D, General Manager at The Hotel at Wichita Falls, responded to this review

Dear sleepy8818, Thank you for your rave review! We appreciate your detailed feedback, and we look forward to your next stay with us! Regards, Aaron General Manager More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed December 28, 2014 via mobile

For a 3 star, former Sheraton then holiday inn, this was quite a disappointment. From the freeway I spotted a building with a sign covered in tarp and replaced with a cheap vinyl banner. I pulled into a large parking lot which contained a whole 6 cars. For Christmas eve, that is a pretty strong indicator of what to expect... More 

Was this review helpful? Yes 1
Aaron D, General Manager at The Hotel at Wichita Falls, responded to this review

Dear rhunteratx, Thank you for your constructive feedback. We sincerely apologize that your recent stay did not live up to your expectations. We regret that we were not aware of your dissatisfaction during your stay, as we would welcome the opportunity to have your return to our hotel. We understand your reluctance to return, but if you should change your... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed December 27, 2014

We used to stay here all the time when traveling to Wichita falls.The previous staff was excellent,they were always professional and outstanding at customer service. Now it is evidently under new management. We stayed one night and got the wrong room upon check in,the elevator did not work and no one was at front desk to checkout,they had a sign... More 

Was this review helpful? Yes 1
Aaron D, General Manager at The Hotel at Wichita Falls, responded to this review

Dear mharp65, We appreciate your taking the time out to describe your experience at the Hotel at Wichita Falls.We are terribly sorry for the issues that you experienced. This is not the sort of experience we wish our guests to have. We hope to have the opportunity to welcome you back in the future in an effort to become your... More 

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