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Comfort Inn

2.0 of 5 1317 Kenley Ave, Wichita Falls, TX 76306 (Formerly Northtown Inn)
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Certificate of Excellence 2014
Comfort Inn
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Comfort Inn
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145 reviews from our community

Traveler rating
    73
    45
    14
    7
    6
See reviews for
45
33
12
26
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Washington
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

This hotel was clean and the desk clerk was friendly - greeting us every time we passed by. Our room was very clean; clean sheets and comfortable bed; clean bathroom with plenty of towels. In the morning the breakfast offered cold cereal and milk, bagels and donuts, sausage and eggs, fruit juice, coffee and hot tea. It is located just... More 

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Amarillo,Texas, United States
Contributor
18 reviews 18 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The Room was nice, Very good decor nice pillows, Shower only but this was ok by me, very nice. Price was not as cheap as advertised on website but still a fair rate, I did not have time for breakfast so I can not rate.

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Austin, Texas
2 reviews
4 of 5 stars Reviewed 1 week ago

Although an older property it appears to be well maintained. The hotel was very convenient to the highway, was clean and had ample parking for the trailer we were pulling. The room was clean, the bathroom was clean and well lighted and the bed was comfortable. Check in was easy and Tina at the front desk was very friendly and... More 

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Hudson, NH
Top Contributor
67 reviews 67 reviews
27 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed October 11, 2014

Our top floor room was clean, comfortable and quiet. The free breakfast included sausage and doughnuts. The staff were friendly. We would definitely stay here again. Easy to find from highway. We enjoyed the nearby "Wichita Falls" and trails.

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Guest_Relations_WF, Manager at Comfort Inn, responded to this review

On behalf of our entire team we would like to thank you for your kind words about our staff and property. We strive for perfection and it is always nice to hear that our staff's efforts have been appreciated. We look forward to seeing you again on your next trip through Wichita Falls! More 

Austin, Texas
Contributor
19 reviews 19 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed September 27, 2014

I turned on the heater in the room, and the smoke alarm went off. The heater was so full of gunk! It smelt like it was going to burst into flames. The security latch on the door was broken. I heard another guest complain about it, so it wasn't only our room. How expensive can those really be to replace?... More 

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Guest_Relations_WF, Manager at Comfort Inn, responded to this review

We would like to thank you for your feedback. We appreciate you pointing out things for us to work on during your next stay with us. We strive to improve our service and facility daily and knowing where to start is always a great way for us to head in the right direction. I can assure you the above mentioned... More 

Peru, New York, United States
Senior Contributor
31 reviews 31 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed September 20, 2014

The first room was freezing cold from the ac do I turned up the temperature a little.....the ac stopped in the night. Moved to a different room the next day. Great breakfast. Could be cleaner and better maintained.

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Guest_Relations_WF, Manager at Comfort Inn, responded to this review

We appreciate your feedback. Your issues have been addressed by all departments of our staff. We strive for consistent improvement and knowing our areas where improvement are needed is the first place to start. We cannot wait for you to see the progress we have made on your next stay in Wichita Falls, Texas! Mani Patel-GM More 

2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 15, 2014

People are excellent. Arrived after a whole day of driving from out of Amarillo, pulling a trailer loaded to max capacity- had booked from online and they got us right in. They don't do pets (which is fine) but not a single issue with our Service Animal. Got us right into our room. The rooms are quite nice and clean.... More 

Was this review helpful? Yes 1
Guest_Relations_WF, Manager at Comfort Inn, responded to this review

Thank you for your kind words. We appreciate the recognition our staff gets for all of their hard work to make your stay as comfortable as possible. We understand that traveling can definitely wear you down after a long day, and we want to make sure you can get to room as soon as possible so you can rest and... More 

Munich
Top Contributor
201 reviews 201 reviews
82 hotel reviews
128 helpful votes 128 helpful votes
4 of 5 stars Reviewed September 10, 2014

Very nice staff there – I stayed two days and the several front desk people I came into contact with were excellent. Really helpful and caring. The Comfort Inn is basic, but very well- done. Nice touches, besides the excellent staff, included getting breakfast going at 5:30 in the morning and coffee all round the clock. Try getting that most... More 

Was this review helpful? Yes 3
Guest_Relations_WF, Manager at Comfort Inn, responded to this review

Thank you for the compliments to our staff. They work hard at ensuring your stay is enjoyable and comfortable. We appreciate your kind words about our accommodations as well. We do our best to ensure that our guests have access to anything they need during their stay with us, and we are glad we could accommodate your needs. We look... More 

Yulee, Florida
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed September 2, 2014

We arrived very late at this hotel after a long day of driving..15 hours. The desk clerk was very helpful and understanding of situation. We were traveling with two cats and driving a 16' moving truck and pulling a trailer. We were exhausted and it was nice to arrive at a place that was clean and had a helpful, friendly... More 

Was this review helpful? Yes 2
Guest_Relations_WF, Manager at Comfort Inn, responded to this review

Thank you for the compliments to our staff. They are an awesome group of individuals who we are very proud of. They work hard to ensure that your stay is as enjoyable and comfortable as possible. We do apologize for the individuals smoking by the front door. We do have a new designated smoking area to the side of our... More 

Abilene, Texas
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 10, 2014

I booked our room for a non-smoking room. The room we were given was on the 4th floor and upon entering we smelled stale smoke that was almost overpowering. I called the front desk and was told the entire facility was non-smoking, but that these rooms were previously smoking rooms. Instead of being offered an actual non-smoking room, we were... More 

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Additional Information about Comfort Inn

Address: 1317 Kenley Ave, Wichita Falls, TX 76306 (Formerly Northtown Inn)
Phone Number:
Location: United States > Texas > Wichita Falls
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Inn 2*
Number of rooms: 119
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Also Known As:
Comfort Hotel Wichita Falls
Best Western Wichita Falls
Wichita Falls Best Western
Hotel Style:
#8 Business Hotel in Wichita Falls

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