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Candlewood Suites

Certificate of Excellence
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1320 Central Freeway, Wichita Falls, TX 76305
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1 room 1 guest
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Candlewood Suites
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110 Reviews from our TripAdvisor Community

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Traveler rating
    76
    19
    7
    3
    5
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44
17
8
29
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
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  • All months
    (110)
  • Mar-May only
    (15)
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    (31)
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  • Dec-Feb only
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Illinois, USA
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We selected this hotel because we were doing a road trip with two small dogs. This hotel allows dogs with an extra $50 fee. It has a small workout room and a place to buy snacks on the honor system, which worked well for us. It also provides DVDs to borrow or rent. My only complaint here was that the... More 

Was this review helpful? Yes
GMofCWS, General Manager at Candlewood Suites, responded to this review

Dear MountainGoats2, Thanks so much for your review of the property after your stay with us. We are happy that you enjoyed your stay with your four legged family members and were able to utilize or Candlewood Cupboard and DVD lending library. Please stop by and see us on your next trip through town. Hope to see you soon, Norma... More 

Deming, New Mexico
Level Contributor
65 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 3 weeks ago

PROS: Pet friendly, clean rooms, and an honor system snack center (also, other freebies too). Also, good pet walking areas. Plus a propane BBQ for guest use too. CONS: There was an invasion of Buddy Holly and the CRICKETS (I mean they were all over the freaking place), and it was noisy too. They do NOT have a pool and... More 

Was this review helpful? Yes
GMofCWS, General Manager at Candlewood Suites, responded to this review

Dear Retiredmap, Thank you for your review of our hotel. We apologize for you having to cut your stay with us short due to the insecticide that was sprayed. We do what we can to provide a clean environment for each guest and their four legged friends. We also want to apologize for the lack of ice during your stay.... More 

Houston, Texas
Level Contributor
29 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
1 of 5 stars Reviewed 3 weeks ago

After driving for 12 hours stopped here. Got the room, open door only to find an ironing board with iron in the the main room...hmm well interesting walk into bedroom to discover an unmade bed!!! Whoa realization sets in--we just walked into someone else's room!!! Go back to front desk and in the elevator another guest told us same thing... More 

Was this review helpful? Yes
GMofCWS, General Manager at Candlewood Suites, responded to this review

Dear BiffleYouRock, We appreciate the review after your departure from the hotel. I do want to apologize for any inconvenience that we may have caused during your stay here. We strive to make our guests as comfortable as possible. I hope that you will try the Candlewood brand again. Norma Prisock General Manager More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 26, 2015

We are staying here as we wait for our home on base. You can't find many pet friendly hotels. And as military we treat our pets like family and so do they. They have a very clean PAW area. They have a tree for shade and plenty of room to walk and they have bags for waste and the trash... More 

Was this review helpful? Yes
GMofCWS, General Manager at Candlewood Suites, responded to this review

Dear Maria R, We appreciate the great review!!! We enjoy accommodating all of our guests including our 4 legged friends. We are happy that you and your entire family enjoyed the pet area and we hope to see you again in the future. Welcome to Wichita Falls, Norma Prisock General Manager More 

Rowlett, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 6, 2015

By far the worst Candlewood Suites we've ever stayed at. Being a member of the company, & having to wait 3 hours to get a room ready, after getting there late for check-in time. Restrooms had urine all over seat. Late at night there were noisy neighbors after calling the office, they still did not keep it down. Employees have... More 

Was this review helpful? Yes 1
GMofCWS, General Manager at Candlewood Suites, responded to this review

Dear Stephanie O, We appreciate the review after your departure from the hotel. I do want to apologize for any inconvenience that we may have caused during your stay here. We strive to make our guests as comfortable as possible. I hope that you will try the Candlewood brand again. Sincerely, Norma Prisock General Manager More 

ALEXANDRIA
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 6, 2015

Updated review: Stayed 06/10/15 & 06/29/15. Hotel was clean and modern. Staff were attentive and helpful. Pantry was well stocked. Gym, laundry and BBQ areas were nice and clean but did not use. Everything great first visit except Internet. Would not sign on for the longest time and when finally did we we're routinely kicked off. On second visit all... More 

Was this review helpful? Yes
GMofCWS, General Manager at Candlewood Suites, responded to this review

Dear Wade P, Thank you so much for the review. We, as a staff, do what we can to make guest's stay a comfortable one. I do apologize for the internet issues that occurred during your stay here. I am working on this issue to prevent it from happening again. Please come see us again soon. Norma Prisock General Manager More 

Level Contributor
29 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed June 19, 2015

We stopped here on our drive back from vacation just because it was half way and we got a good rate BUT it actually turned out to be a great place to stay! The room was very clean and comfortable and the staff was really nice. They have a little snack shack instead of vending machines with a lot of... More 

Was this review helpful? Yes
GMofCWS, General Manager at Candlewood Suites, responded to this review

Dear Amymil19, We appreciate the great review!! We are so glad that you stop by our hotel on your way through Wichita Falls and was able to utilize our Candlewood Cupboard. We take great pride in our Candlewood Cupboard and Free DVD Lending Library. Please stop by again on your way through town. Hope to see you soon!! Norma Prisock... More 

Canyon, Texas
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed April 22, 2015

this hotel was so clean and the bed was super comfortable. They are a pet friendly hotel which is why we chose the hotel. We will stay there again based on the nice big room, couch, recliner dining area, full size fridge. this a one night stay, but could have been a month stay we were that comfortable.

Was this review helpful? Yes 1
GMofCWS, Front Office Manager at Candlewood Suites, responded to this review

Dear This mommaknowsbest.., Thank you for your stay here at the Candlewood Suites. I am so glad that you were comfortable in our beds and enjoyed our pet friendly room. Please stop by on your way back through!! See you soon! Norma Prisock Front Desk Manager More 

Houston, TX
Level Contributor
36 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
1 of 5 stars Reviewed March 22, 2015

RATE: misleading: honored rate of $99 found oninternet, and discussed extendively pet upcharge. Was told that my TOTAL was 99 plus tax. I thiught total meant all, everythg, inclusive, sum of all, etc. I guess not... Not at Candlewood. Had i known at reservation time , i could have shopped for better option. CHECKIN: we had been driving 12 jours... More 

Was this review helpful? Yes 1
GMofCWS, General Manager at Candlewood Suites, responded to this review

Dear Ms. Schmidt, Thank you for reviewing our property so we can continue to strive for excellence. I sincerely apologize that we let you down. Yes, it is true that we allow pets and there is a $50 non-refundable pet fee. The Pet Friendly Policy on our website reads as follows: "Pets weighing less than 80 pounds are welcome. Proper... More 

Katy, Texas
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed February 10, 2015

I stayed one night while visiting my son at Sheppard AFB, very clean comfortable beds it even has a small kitchen. The maid and staff very friendly and courteous. You can even do your laundry there Free washing machine and dryer.

Was this review helpful? Yes
GMofCWS, General Manager at Candlewood Suites, responded to this review

Hi Sandra, Thank you for your kind words! We are always very happy to host family members of military members at Sheppard Air Force Base. I am pleased that you found your bed to be comfortable! We will see you again soon, I am sure. Take care, Sandy Andonian General Manager Candlewood Suites- Wichita Falls More 

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