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BEST WESTERN PLUS University Inn & Suites

Certificate of Excellence
2.5 of 5
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4540 Maplewood Avenue, Wichita Falls, TX 76038
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BEST WESTERN PLUS University Inn & Suites
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128 Reviews from our TripAdvisor Community

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    57
    34
    13
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    10
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49
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26
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • Dutch first
  • English first
  • Any
English first
  • All months
    (128)
  • Mar-May only
    (38)
  • Jun-Aug only
    (40)
  • Sep-Nov only
    (25)
  • Dec-Feb only
    (25)
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Randolph, NJ, United States
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

We recently drove from Northern NJ to Lubbock, Texas to bring my son to college. This was the first Best Western I remember staying in and it converted me to this brand. The hotel was very attractive, our room was wonderful, with a king size bed and a pull out sofa. The desk staff was very helpful and found cutlery... More 

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Frisco, Texas
Level Contributor
4 reviews
4 hotel reviews
1 of 5 stars Reviewed 2 weeks ago

This hotel is not what it seems on the website. Light comes through the entry door into the room. Carpet is dirty and stained. Ceiling is leaking and patched up ugly. Bathroom baseboards are old, need to replace. Locks are not secured. Missing screws. AC is loud and not cooling. Not a well maintained hotel. I think even Motel 6... More 

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Cambridgeshire
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
1 of 5 stars Reviewed 3 weeks ago

We arrived at this hotel after a very long drive and waited behind a family whose toilet had emptied it's contents on the hotel room floor. The woman who greeted us and dealt with the previous families concern was rude and dismissive on dealing with us and the previous customers. We were handed keys and went up to our room.... More 

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1 review
2 of 5 stars Reviewed July 18, 2015

I am the last person in the world to complain, never even had a TripAdvisor post until now. The hotel where I usually stay was booked, so I chose BW Plus since it was close to MSU campus for my meetings I was in town for. Arrived at almost 10pm for check-in on 7/17. Front desk agent was great, very... More 

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Houston, Texas
Level Contributor
32 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 16, 2015

With the mixed reviews, I was skeptical about staying here but overall, we were pleasantly surprised! The front desk staff was great, easy check-in. The pool left a lot to be desired, it was dirty with numerous bugs floating in the water, it was small and very crowded. The rest of the stay was great! Clean, comfy beds. Great continental... More 

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Bandera, Texas
2 reviews
3 of 5 stars Reviewed July 6, 2015

very clean, kinda off the beaten path. Glad we had the phone map to tell us how to get there. Pool was closed early so the boys were not able to get a reward for driving 12 hours to get there. They did offer to open it earlier in the AM but the boys were ready to hit the road.... More 

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Whitesboro, Texas
Level Contributor
26 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed July 3, 2015

Great Staff, from Management to the Front Desk Staff, to the wonderful Lady who takes care of breakfast. The hotel from the Front Lobby to our room was spotless. Bedding was great, our accessible bath room had everything we needed. My husband is a handicap, we really appreciated the care that went into their accessible room. Will stay again at... More 

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SHAMROCK, United States
1 review
4 of 5 stars Reviewed June 29, 2015

Upon the arrival of your hotel, the check-in was a breeze. We got checked in promptly. Went to our room and from that point on everything went very good. We will stay again! The price was reasonable . We love the location. Breakfast great, thanks for our stay.

Review collected in partnership with Best Western

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Spokane, Washington
1 review
3 of 5 stars Reviewed June 19, 2015

The room was below average. Carpet was worrn, and virtually no exhaust from the bathroom left room humid. Staff was friendly and outgoing, but for some reason could not provide me with a reciept at checkout which I have only had happen when booking through priceline (which I did not).

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Arlington, United States
1 review
5 of 5 stars Reviewed June 19, 2015

Drove three hours in the heavy rain and it was great to arrive at the Wichita Falls, Texas Best Western PLUS. Very helpful staff and very clean, comfortable rooms. Will make this hotel my stop each time I travel to the area.

Review collected in partnership with Best Western

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