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Dallas Marriott Solana

3.5 of 5 5 Village Circle, Westlake, TX 76262
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Certificate of Excellence 2014
Dallas Marriott Solana
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Dallas Marriott Solana
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141 reviews from our community

Traveler rating
    69
    55
    8
    7
    2
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18
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7
78
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Charlotte, North Carolina
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 2 weeks ago

As you know I'm a long time Marriott loyalist. And the common denominator in having a great experience versus a a good one comes down to training. GM Todd Winch has done an incredible job training his people and selecting some of the best hospitality professionals in the business. From the continuous improvements and maintenance to the friendly staff to... More

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Wichita Falls, Texas
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

My husband and I stayed 2 nights the first of October for my 35th High School "destination" reunion and had a wonderful time. We stayed there again Nov 2nd for one night. The staff are courteous and efficient and the rooms are spotless and quiet. While the hotel is somewhat secluded, it is only a few miles up the road... More

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Jason H, Manager at Dallas Marriott Solana, responded to this review

Thank you so much for staying with us and the great review! We are happy to hear you have been able to stay with us a couple of times recently. It is also great to see you were able to visit the many shops at Southlake Town Square. We have shared your positive comments with the team as they love... More

Dallas
Top Contributor
92 reviews 92 reviews
16 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I stayed here on a few weeks ago as i had a free Marriott stay courtesy of the Marriott Rewards card. The hotel is nice, especially the access to the Solana club, but the staff a bit uptight. I am a platinum elite member and since the lounge is closed on sunday, they only offered me 2 breakfast coupons and... More

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Jason H, Manager at Dallas Marriott Solana, responded to this review

Thank you very much for taking the time to write a review about your recent visit to our hotel. We truly appreciate your loyalty to Marriott as a Platinum Elite Member. Our sincerest apologies for the experience you had in regards to the Platinum Breakfast vouchers and your interaction with the front desk. We have forwarded your comments to our... More

New York
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 of 5 stars Reviewed 5 weeks ago

I've stayed here a few times to do business nearby. The staff is always very friendly and thanks me for my repeat business. On my most recent trip they gave me a great upgrade and helped me Google what time the lunar eclipse was going to be and made sure I had a nice balcony to be able to wake... More

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Scottsdale, Arizona
Contributor
13 reviews 13 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed September 26, 2014

Stayed at the hotel for four nights and for a business conference. The staff was great and totally service oriented. The "in house" prepared breakfast and lunch meals were very good, however my one experience with the on site restaurant was somewhat disappointing. There are two restaurants (Italian sit down or takeout and a Chicago style deli) and a bar... More

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Germany
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 24, 2014

Good business hotel, free parking available, WI-FI though is not free. Good gym, good breakfast buffet. Texas Motor Speedway is close and some very nice smaller cities, like Roanoke. Hotel is not located in city center, but can easily be used to get around. Pool could be bigger.

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Barcelona, Spain
Senior Contributor
23 reviews 23 reviews
14 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed September 8, 2014

I've stayed in the Solana a few times because it's conveniently close to my office headquarters. The service is fine and the employees are friendly and attentive. Their shuttle is a great option as it goes back and forth to DFW airport and also to Southlake town square so if you are doing business in the area you can manage... More

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Monadnock Region, NH
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 2, 2014

We ended up a much larger group than originally expected (late bump up from 200 to 300+) which corporate apparently did not notify local mgmt. The staff and management responded very well and did a stalwart job to accommodate us - dining, bar, etc. Hotel is convenient to DFW and run a shuttle regularly which is helpful. Facilities are fine,... More

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Sand Springs, Oklahoma
Senior Contributor
26 reviews 26 reviews
13 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 1, 2014

We only spent a few hours here. We booked the hotel at a reduced rate after missing a flight connection at DFW. I'm not happy with American Airlines as they took off with us minutes from the gate after our flight was delayed an hour. But that's another story. The hotel shuttled us from and back to the airport. The... More

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Jason H, Manager at Dallas Marriott Solana, responded to this review

Thank you for the great review! I am very excited to see the positive comments during your unexpected visit. I will be sure to share your feedback with the team and hopefully you get everything worked out with the airline. Jason Horonzy, Director of Hotel Operations More

Lagos, Nigeria
Top Contributor
105 reviews 105 reviews
38 hotel reviews
65 helpful votes 65 helpful votes
2 of 5 stars Reviewed August 24, 2014

Service was terrible and very indifferent...the staff were more concerned with the things they didnt do rather than trying to make the stay worthwhile. The facilities looked old and tired and the buzz of a 'normal' Marriott was completely absent. Not impressed

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Jason H, Manager at Dallas Marriott Solana, responded to this review

We truly appreciate you taking the time to write a review about your recent visit. I am sincerely apologetic that we did not meet your expectations. I have forwarded your comments to the team to ensure it is an isolated experience and not repeated. We take great pride in our level of service and strive to continually improve each and... More

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Additional Information about Dallas Marriott Solana

Address: 5 Village Circle, Westlake, TX 76262
Location: United States > Texas > Westlake
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Dallas Marriott Solana 3.5*
Number of rooms: 294
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Also Known As:
Dallas Marriott Solana Hotel Westlake
Marriott Hotel Westlake
Marriott Westlake
Westlake Marriott

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