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Comfort Suites Webster

Certificate of Excellence
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16931 N Texas Ave, W. Bay Area Blvd. & N. Texas, Webster, TX 77598
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Choice Privileges Points
Comfort Suites Webster
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Ranked #7 of 16 Hotels in Webster
Certificate of Excellence 2014
A recent review
3 of 5 stars Reviewed October 28, 2014
blp635 Kansas
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109 reviews from our community

Traveler rating
    63
    30
    8
    4
    4
See reviews for
37
25
5
13
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
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  • All months
    (109)
  • Mar-May only
    (25)
  • Jun-Aug only
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There are newer reviews for Comfort Suites Webster
See the most recent reviews
Kansas
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 28, 2014

This hotel was booked for wedding guests. You would think the management would consider service over "policy." We were told that rooms were ready, but it was policy that you couldn't check in early unless you paid an hourly fee. The same when we asked for a late checkout, because of the wedding. We were given one hour free, but... More 

Was this review helpful? Yes 1
CmfrtSuits-WebsterTX, General Manager at Comfort Suites Webster, responded to this review

Dear Valued Guest Thank you for the feedback, I would like to apologize of any inconvenience and the misunderstanding. But, the situation was remedied when you were here, Firstly, We provided you early check inn at 1 p.m versus the 3 p.m check in. 2) Also the late checkout was provided to 1 p.m versus 11am. Sincerely Nancy Patel GM... More 

Texas
Top Contributor
60 reviews 60 reviews
18 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed October 27, 2014

There are not many options for hotels in the Webster/NASA area if you have a pet, so we booked this hotel because they were less expensive than the others. When you make the reservations, you need to tell them you have a pet (under 50 lbs) so that they can give you a pet room. The cost is $10 per... More 

Was this review helpful? Yes 2
CmfrtSuits-WebsterTX, General Manager at Comfort Suites Webster, responded to this review

Dear Valued Guest Thank you so much for your feedback and your stay. We are extremely delighted to hear that we are just as good as Hampton inn, it certainly is a moral booster and it encourages to give all our future guest just as good service and quality as you were given. We hope to see you back in... More 

Leesville, Louisiana
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 22, 2014 via mobile

The front desk employees are the worst. The rooms have weird decor. The beds are horrible and the air conditioner could not keep the room cool. The breakfast was the pits. The information in the rooms and the websites state one time for breakfast and checkout but they claim a different time. The property lacks any security what so ever.... More 

Was this review helpful? Yes
CmfrtSuits-WebsterTX, General Manager at Comfort Suites Webster, responded to this review

Dear M Robert g Thank you for your feedback, and your recent stay if you stayed with us, as it was unverifiable. I would like to take some time and get a clear picture of the situation: 1) When you mentioned weird décor, when most of the guest books they look at the rooms online, and if not, I could... More 

Texas
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 26, 2014

We really enjoyed our stay at this hotel. It was clean, comfortable, and quiet. Breakfast was delightful with plenty of options. We especially liked the different flavors of waffle batter provided. Our only complaint would be that the pool was not heated and quite chilly.

Was this review helpful? Yes 4
CmfrtSuits-WebsterTX, Guest Relations Manager at Comfort Suites Webster, responded to this review

Dear Marcid, Thanks you for your awesome review on our hotel , we are glad we had made your stay the most enjoyable and comfortable, Please take your time to sign up for choice privilege program for your next stay, to enjoy all the benefits that the program can offer you. My apology for the pool not being heated, but... More 

Longview, Texas
2 reviews
2 of 5 stars Reviewed June 28, 2014 via mobile

We have stayed at Comfort Suites hotels all over Texas and the southern U.S. because they are typically clean and reliable. This was by far the WORST comfort suites hotel experience that my family has ever had. The hotel was clean and nice, the breakfast was good. The staff was horrible and every experience that we had with the customer... More 

Was this review helpful? Yes
CmfrtSuits-WebsterTX, Manager at Comfort Suites Webster, responded to this review

Hello sphillips813, I read your review. Here are my thoughts and findings: 1. The system speed was very slow that due to technical issues, therefore it took longer to check in a guest. I wish that was communicated to you. 2. In order to cater guests who smoke, we keep smoking areas outside the hotel building. This is a common... More 

Bryan, Texas
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 25, 2014

Easy check-in, friendly staff, room clean and well maintained, comfortable bed with clean linens, good breakfast the next morning,and a reasonable price, what more could I ask? I recommend this Comforts Suites for anyone visiting the area. StanFromBryan

Was this review helpful? Yes 2
Dallas, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 22, 2014

This is our second time staying there. Both experiences were nothing but great. Nice rooms, indoor pool facility, really good breakfast all for very reasonable price. Plus the staff was extremely helpful. We will stay there again whenever we decide to go back to Houston area.

Was this review helpful? Yes 3
San Antonio, Texas
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 21, 2014

Very accommodating staff, nice room, and excellent breakfast. And fair price too.I enjoyed my stay and will stay here again next time I'm in the area. I recommend this place to everyone who wants a pleasant clean stay in the Webster area.

Was this review helpful? Yes 4
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed June 4, 2014

Hotel is very close to the Houston Space Center. The rooms are large with desk, sitting area, fridge, microwave and a comfortable bed. Bathroom has "Standard size". Internet is fast enough for checking emails. The breakfast area is nice, the food selection has no high lights and is OK for a short breakfast. There is enough room for the cars... More 

Was this review helpful? Yes 2
Olathe, Kansas
Senior Contributor
36 reviews 36 reviews
3 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed May 30, 2014

My family of 5 (including 3 children 19 months-7 years) stayed here 3 nights. I was able to get us checked in early (sympathy from the front desk for traveling with children, I'm sure) and my first impression of the lobby was that it was a nice, updated and clean hotel. When we got to our floor, the carpet was... More 

Was this review helpful? Yes 2
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