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Comfort Suites Webster

2.5 of 5
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16931 N Texas Ave, W. Bay Area Blvd. & N. Texas, Webster, TX 77598
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Comfort Suites Webster
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Ranked #7 of 16 Hotels in Webster
A recent review
5 of 5 stars reviewed 3 weeks ago
Linda K Dallas, Texas
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111 reviews from our community

Traveler rating
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    4
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37
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Dallas, Texas
Senior Contributor
31 reviews 31 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Hotel is clean and quiet. Seems recently updated. Staff was excellent. My room was huge. Comfy bed. Lots of room to work. Good wi-fi. Breakfast was typical hotel food. Yet plentiful with a wide variety of choices. Unconditional recommendation.

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Christchurch, New Zealand
1 review
5 of 5 stars Reviewed April 12, 2015

We decided on this hotel for this proximity to NASA and Hobby airport. The bed was a king and very comfortable with a choice of soft or firm pillows. The room had a small sitting area so you don't have to sit on the bed all the time. The bathroom was clean and big enough. We made used of the... More 

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CmfrtSuits-WebsterTX, General Manager at Comfort Suites Webster, responded to this review

Dear Guest Thank you so much for your recent stay, and we are delighted to hear that your stay here with us at hotel was a pleasant one, and my Staff and I welcome you back again soon!! GM More 

Buenos Aires, Argentina
Top Contributor
160 reviews 160 reviews
57 hotel reviews
126 helpful votes 126 helpful votes
4 of 5 stars Reviewed March 21, 2015

I had a very nice stay at this hotel. After driving for five hours from Laredo, I definitely enjoyed the spacious and comfortable room at the hotel. The reception staff was nice enough. However, I must point out, is there a need to charge $ 35 extra if you arrive at 11.00 AM? I understand check-in time is at 3.00... More 

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CmfrtSuits-WebsterTX, General Manager at Comfort Suites Webster, responded to this review

Dear Guest Thank you so much for your wonderful feedback and for your recent stay, We apologize for applying the extra fee, however we were at a high occupancy when you were here so it is possible we did not have a room available at the time, Other than that, We are extremely happy that you were satisfied with the... More 

Moline, Illinois
Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 13, 2015

I have spent a lot on the time on the road over the years. I have been a Choice member for 11 years as well. Even when we go on vacation I prefer Choice Hotels because I can always find a hotel that are clean, reasonably priced with very pleasant and helpful staff. EXCEPT our recent stay in Webster TX.... More 

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CmfrtSuits-WebsterTX, General Manager at Comfort Suites Webster, responded to this review

Dear Guest, Thank you so much for your feedback, however would like to take time and explain the situation.. 1) My front desk simply asked for and identification as we do on rest of our guest for guest security and liability as you were very hesitant to provide as i saw. 2) No i am not taking side of my... More 

1 review
3 of 5 stars Reviewed March 10, 2015 via mobile

It's not that bad of a hotel, but to me, if you're gonna pay 100+ on a weekend or close to 100 on a weekday, just go to the holiday inn. It's in a better location not next to an old bowling alley with a bunch of questionable people outside.. Also decor is not very tasteful in my opinion... The... More 

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CmfrtSuits-WebsterTX, General Manager at Comfort Suites Webster, responded to this review

Dear Guest We apologize on the situation you had with the next door venue, however it is a public event place. Alas we are in the process of updating our hotel... Sincerely GM More 

Cypress, Texas
2 reviews
2 of 5 stars Reviewed March 7, 2015

I have to come to the Webster/Ellington Field area for a weekend every month because I am in the Military... Normally I stay at the Holiday Inn but I decided to try this place instead because I wanted a change since I usually stay at the same 2 hotels. First off, upon check-in, the person at the front desk seemed... More 

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CmfrtSuits-WebsterTX, General Manager at Comfort Suites Webster, responded to this review

Dear Guest Thank you for your feedback, and apologize for the unsatisfactory stay, I have took the matter to my staffs attention about the situation. However 1) we do not stack clean linens on the floor. 2) the décor is to Choice Hotels standard and there are pictures online to see before booking a stay. 3) As per my front... More 

Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 23, 2015

The hotel staff was friendly, and the hotel was clean. Close to the mall and restaurants. Breakfast was good. The staff was always cleaning in the breakfast area. I felt safe staying here. The pool is not heated, but inside.

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CmfrtSuits-WebsterTX, Front Office Manager at Comfort Suites Webster, responded to this review

Dear Guest Thank you for staying with us and your positive feedback, we are delighted to hear your kind compliments, as it is a moral booster, and helps us in doing our best each day by providing a clean and safe environment for our guest. We hope to serving you again soon!! Thank you Nancy More 

2 reviews
5 of 5 stars Reviewed January 28, 2015

My overall stay here was excellent. Staff were pleasant and attentive especially Kimberly. Comfortable bed, clean sheets, clean room, and clean hotel period. Great room rates. I would definitely stay here in the near future. See you soon, Texas!

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CmfrtSuits-WebsterTX, General Manager at Comfort Suites Webster, responded to this review

Ms. Rashida Thank you for staying with us and for your feedback. We are delighted to hear that you were satisfied with your stay and I will share your kind words with Kim and we look forward to seeing you back soon. Sincerely GM More 

Texas
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 20, 2014

Our room was large with an additional sofa and a nice size bench to lay out luggage. The room was clean, quiet, and well appointed with comfortable beds and bedding. The hotel was conveniently located right off I-45 and within10 minutes to Johnson Space Center. BayBrook Mall was across the interstate and a lot of good restaurants in close vicinity.... More 

Was this review helpful? Yes 1
CmfrtSuits-WebsterTX, Front Office Manager at Comfort Suites Webster, responded to this review

Dear Valued Guest Thank you for your recent stay and glad you enjoyed our hotel and met your travel needs, and we hope to see you back again soon. Sincerely Nancy Patel More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 10, 2014

My husband and I are traveling across the country and came to see Johnson Space Center and were fortunate to check into this hotel. The hotel room was lovely. The front desk ladies, Kimberly and Adriana were fantastic, friendly and very helpful and sociable. The bed was perfect. Highly recommend!

Was this review helpful? Yes 1
CmfrtSuits-WebsterTX, General Manager at Comfort Suites Webster, responded to this review

Ms.Nikki Thank you for sharing your feedback with us and for your recent stay. We are so delighted to know that your stay with us was satisfactory and Kim and Adriana are enlighted that they were able to meet your needs. Wish you safe travels and Happy Holidays. We at Comfort Suites Webster look forward to meeting you/our friends again... More 

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