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Staybridge Suites Houston / NASA - Clear Lake

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501 W Texas Ave, Webster, TX 77598
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Staybridge Suites Houston / NASA - Clear Lake
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Staybridge Suites Houston / NASA - Clear Lake
Staybridge Suites Houston / NASA - Clear Lake
Staybridge Suites Houston / NASA - Clear Lake
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184 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Monterrey, Mexico
1 review
5 of 5 stars Reviewed 6 days ago NEW

GPS location not accurate. Somehow ended up about 2 miles from hotel. Called late and was guided street by street by a very helpful and patient Ariane. She was very familiar with area and helpful during our stay. Hotel Nice! Breakfast average.

Was this review helpful? Yes
Mark S, General Manager at Staybridge Suites Houston / NASA - Clear Lake, responded to this review

Dear Lvaldes, Thank you for recent stay at Staybridge Suites Houston/NASA/Clear Lake. We are delighted to hear that you loved our staff. I will make sure and share your kind words with Ariane and our entire staff. We really enjoyed having you as our guest and we hope to see you soon! Sincerely, Mark Shearer General Manager More 

Fort Worth, Texas
Level Contributor
55 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Due to an issue with the Marriott down the street, we were comped a room here. We wish we would have just stayed here. Much nicer rooms, better breakfast, better pool and relaxing areas. Very friendly employees that took care of every need The Godfather

Was this review helpful? Yes
Mark S, General Manager at Staybridge Suites Houston / NASA - Clear Lake, responded to this review

Dear Jim A, Thank you for taking the time to write a review about your recent stay. We are so glad that you enjoyed your stay at Staybridge Suites. We are glad that you enjoyed our rooms, breakfast and our staff. I will share your words with our entire staff because they thrive off of this feedback from our guests.... More 

Spokane, Washington, United States
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Several nights ago we requested an extra blanket for our two kiddos, we keep the room in our suite nice and cool at night. It was quite late, within a few minutes Ms Ariane arrived at our room with a big cozy blanket, From the moment we checked in at Staybridge, she has been a warm and welcoming staff member... More 

Was this review helpful? Yes
Mark S, General Manager at Staybridge Suites Houston / NASA - Clear Lake, responded to this review

Dear Chas T, Thank you for choosing Staybridge Suites Houston/NASA/Clear Lake. We are so glad that you are enjoyed your stay here. We want you to know that it is our pleasure to have you as our guest! I will make sure and share your kind words with Ariane and our entire staff. It will make the entire staff ecstatic... More 

2 reviews
2 of 5 stars Reviewed 1 week ago NEW

I've stayed at this hotel several time and this last stay was really disappointing. Upon first check-in the room had an awful stale smell and the bedding was soiled. Not a good look. The next room we were given was in better shape. However, when I woke up the next morning I had an insect bite on my face! Stayed... More 

Was this review helpful? Yes
Mark S, General Manager at Staybridge Suites Houston / NASA - Clear Lake, responded to this review

Dear Scoop F, Thank you for choosing Staybridge Suites Houston/NASA/Clear Lake. I would like to apologize for your recent stay on behalf of myself and my entire staff. We did not meet your expectations and for that we are truly sorry. Please contact me directly at 281-338-0900 so that we may discuss your stay in further detail. Sincerely, Mark Shearer... More 

Mount Laurel, New Jersey
Level Contributor
2 reviews
2 of 5 stars Reviewed 1 week ago

My wife and I stayed at the Staybridge Suites in Webster, TX in early July. Let me first say that the staff was very nice and very helpful, which was good because the hotel itself needs major upgrades. The toilet in our room was not working, they manager went up to try and fix it, could not and we were... More 

Was this review helpful? Yes
Mark S, General Manager at Staybridge Suites Houston / NASA - Clear Lake, responded to this review

Dear Bigmuddy1, Thank you for taking the time to provide us with valuable feedback about your recent stay at Staybridge Suites Houston/NASA/Clear Lake. We are so glad that you enjoyed the service and hospitality offered by our staff. They work hard to make sure every guest has a memorable stay. We currently in the process of making upgrades to our... More 

South Houston, Texas
2 reviews
4 of 5 stars Reviewed 3 weeks ago

We are new to the area (job relocation) and selected Staybridge Suites as a place to call hang our hat until we find a home. From the moment we arrived, we have been welcomed to the hotel as though we were family. The wait staff and reception team have been stellar and amazing in their profession of customer service. The... More 

Was this review helpful? Yes
Mark S, General Manager at Staybridge Suites Houston / NASA - Clear Lake, responded to this review

Dear tachawk , It will warm the hearts of our entire staff to know that you felt like family at the Staybridge Suites Houston/NASA/Clear Lake. We are so glad that you enjoyed your stay and the service of our entire staff. I will make sure and share your kind words with our entire staff especially the kitchen staff. From our... More 

Albany, Oregon
Level Contributor
102 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The Staybridge Suites in an excellent choice when staying in south Houston near the Johnson Space Center. The rooms are well appointed and were exceptionally clean. My shower stall had suffered some damage and had been repaired, but that is the only complaint I have with this hotel. During the breakfast, I was looking for a caffeinated tea (none were... More 

Was this review helpful? Yes
Mark S, General Manager at Staybridge Suites Houston / NASA - Clear Lake, responded to this review

Dear Alan J, Thank you for choosing Staybridge Suites Houston/NASA/Clear Lake. It was our pleasure to have you as our guest. We are so glad to hear that you found our location to be clean and well appointed. On behalf of myself and my entire staff we would like to apologize for the issue you had with your shower. We... More 

2 reviews
5 of 5 stars Reviewed 3 weeks ago

great hotel, very clean, nice place to stay! Good size rooms, restrooms. We stayed in a suite with a king size bed. I will stay at this hotel every time we are in Houston. The location of hotel is also great.

Was this review helpful? Yes
Mark S, General Manager at Staybridge Suites Houston / NASA - Clear Lake, responded to this review

Dear Aprilm2890, Thank you for your kind words regarding Staybridge Suites Houston/NASA/Clear Lake. We are so excited that you enjoyed your suite and all the amenities that we have to offer. We love that you said you will stay here every time you are in Houston. It was our pleasure to have you as our guest and we look forward... More 

5 of 5 stars Reviewed 4 weeks ago

Leping Rui makes this place amazing. She is the hostess at night and makes sure dinner goes off without a hitch. Without her, it would just be another hotel. Free dinner Tuesday through Thursday makes it good, leping makes it the best place to stay in Houston.

Was this review helpful? Yes
Mark S, General Manager at Staybridge Suites Houston / NASA - Clear Lake, responded to this review

Dear Samson P, Thank you so much for your kind words about our hotel. We are delighted that you enjoyed our dinner service and Leping. I will make sure and share your kind words with our entire staff. We know you have many choices when it comes to lodging and we are glad that you chose Staybridge Suites Houston/NASA/Clear Lake.... More 

A TripAdvisor Member
4 of 5 stars Reviewed June 19, 2015

Great hotel Nice amenities They go above and beyond. Leping was a wonderful hostess, and went out of her way to make our evening wonderful. She is the best hotel employee I have seen in quite a while! I would definitely come back. Pool area was very nice too

Was this review helpful? Yes
Mark S, General Manager at Staybridge Suites Houston / NASA - Clear Lake, responded to this review

Dear Valued Guest, Thank you for choosing Staybridge Suites Houston/NASA/Clear Lake. We are so glad that you enjoyed the service by our staff! It will make their day to know that you felt we went above and beyond. They thrive on this type of feedback and I will share your kind words with the entire staff. We want you to... More 

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