The location of the hotel is good, fairly decent neighborhood. The room was huge for the price paid, but the kitchen wall was covered in grease from the stove, the bed was extremely hard, the water pressure was so good it hurt to take a shower. The room itself smelled like smoke so much so that I had to wash my clothes and blanket because they smelled awful.
Upon returning home, I realized I had forgotten my pillow there. Called to ask what they could do about it and they're making me pay to get it shipped back to me. Fine, I understand that, but the manager, Mr. Patel, was extremely rude. He said I had to mail a money order and if it was one cent more than what I sent, he wouldn't ship it because "he wasn't going to pull money out of his own pocket". What a way to treat a customer that chose to give you their business - next time I know.
The lady who checked us in was nice and sweet...Mr. Patel should take a lesson in customer service from her! More
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