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Holiday Inn Express Hotel & Suites Waller

2.5 of 5
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31380 FM 2920, Waller, TX 77484
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Holiday Inn Express Hotel & Suites Waller
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41 Reviews from our TripAdvisor Community

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Texas
1 review
5 of 5 stars Reviewed 3 days ago NEW

I like this hotel for two reasons (1) the rooms are very comfortable (2) the staff make you feel at home at all times. The food was great and the their service is second to none. The staff will go above and beyond their way to satisfy you. I am very happy with their service.

Helpful?
Thank berth j
Dallas, Texas
1 review
5 of 5 stars Reviewed December 4, 2015

Great smell of the room, comfortable pillows, quiet and good breakfast. I was very impressed with staff. Well managed hotel. The hotel is about 30 miles from Houston downtown but has great price and I highly recommend this hotel.

Helpful?
Thank Keri M
Austin, Texas
1 review
5 of 5 stars Reviewed November 30, 2015

The hotel looks almost new. The price is $25-$30 cheaper than the city hotels towards Houston. The staff and the amenities were great. The room was very comfortable and had a fresh smell. In the morning, the hot breakfast was awesome, I really enjoyed the trip because of the hotel and would stay here again.

Helpful?
Thank James L
Austin, Texas, United States
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed November 1, 2015

We stayed at this hotel last night. We stayed there specifically because there was a hot tub next to the pool and we knew that after a long day at a local festival we would need to relax and work out the kinks. Photos on the hotels.com website AND the Holiday Inn website AND the Travelocity website show a pool... More 

Helpful?
1 Thank Shannon S
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Waller, responded to this review

Dear Shannon S, First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us, especially with customer service. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor... More 

Level Contributor
38 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed October 25, 2015 via mobile

The front desk staff and cleaning staff were friendly. The room was ok. It was very clean, but had a very musty odor. The mattress was fairly comfortable. The pillows were still in good shape. Overall the experience was good. The room could use some updating though.

Helpful?
Thank Kla2422
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Waller, responded to this review

Dear Kla2422, Thank you for sharing your thoughts about our hotel. We rely on guest feedback as this will allow us to improve wherever possible. I am pleased to know that you found our staff friendly. Thank you as well for noting the cleanliness of our rooms and it is good to read that your stay was comfortable. On the... More 

Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed August 29, 2015 via mobile

The hotel offers a military discount and my family and I are very appreciative of this offer. We came to Waller so that we could do the Watermelon run for the Fallen Heroes. The hotel was nice and the staff friendly. During the month of August, pancakes were served in the evening. There was also a complimentary breakfast in the... More 

Helpful?
Thank Crystal B
Tanvir S, General Manager at Holiday Inn Express Hotel & Suites Waller, responded to this review

Thanks for your great feedback. We hope to see you here again soon. More 

Bradenton, Florida
1 review
1 of 5 stars Reviewed August 1, 2015

Rooms were damp, had a bad odor and were full of mold. When we would leave and room and come back everything in the room would be wet. The room ceiling had dark spots all over it. Nice pool, nice continental breakfast.

Helpful?
Thank Kathy C
Tanvir S, General Manager at Holiday Inn Express Hotel & Suites Waller, responded to this review

Thank you for staying with us. We will look into the issues you mentioned. Hope to see you soon. More 

San Antonio, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 15, 2015

My family and I visited the Jelly Stone Park that is near this hotel, and needed a place to stay after our eventful day. We were pleasantly surprised that this hotel offered so many amenities. Our bed was super comfortable and the pillows were simply superb, my family and I had a great nights sleep. We look forward to coming... More 

Helpful?
1 Thank Charrose24
Tanvir S, General Manager at Holiday Inn Express Hotel & Suites Waller, responded to this review

Dear Charrose24, Thanks for your kinds words and the time you took to share them with us. It is great to hear, that you and your family have enjoyed your stay with us. Rest ensured, that we will take your comments for further encouragement within the team to ensure personal service and warm welcome for your next visit. We look... More 

Chicago, Illinois
1 review
5 of 5 stars Reviewed July 4, 2015

My husband and I went to Houston to visit my family. It was our first visit, but it won't be the last. Upon arrival, we were greeted by the front desk person who quickly got us checked in and provided us with a map of the city. When we got into our room, we were welcomed with chocolates and a... More 

Helpful?
Thank Hud P
Austin, Texas
1 review
5 of 5 stars Reviewed July 3, 2015

I love the pillows. My family and I had a wonderful time, room was very clean. The staff at the front desk are the best. Every time we call to ask for something, they brought it to us promptly. The hot breakfast was awesome. We would come here again next summer.

Helpful?
Thank Carrie S
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29 photos of this hotel

Management photos: Courtesy of the property manager

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