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Holiday Inn Express Hotel & Suites Waller

2.5 of 5
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31380 FM 2920, Waller, TX 77484
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1 room 1 guest
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Holiday Inn Express Hotel & Suites Waller
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36 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • Any
English first
  • All months
    (36)
  • Mar-May only
    (5)
  • Jun-Aug only
    (15)
  • Sep-Nov only
    (13)
  • Dec-Feb only
    (3)
All months
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW

The hotel offers a military discount and my family and I are very appreciative of this offer. We came to Waller so that we could do the Watermelon run for the Fallen Heroes. The hotel was nice and the staff friendly. During the month of August, pancakes were served in the evening. There was also a complimentary breakfast in the... More 

Was this review helpful? Yes
Tanvir S, General Manager at Holiday Inn Express Hotel & Suites Waller, responded to this review

Thanks for your great feedback. We hope to see you here again soon. More 

Bradenton, Florida
1 review
1 of 5 stars Reviewed 4 weeks ago

Rooms were damp, had a bad odor and were full of mold. When we would leave and room and come back everything in the room would be wet. The room ceiling had dark spots all over it. Nice pool, nice continental breakfast.

Was this review helpful? Yes
Tanvir S, General Manager at Holiday Inn Express Hotel & Suites Waller, responded to this review

Thank you for staying with us. We will look into the issues you mentioned. Hope to see you soon. More 

San Antonio, Texas
1 review
5 of 5 stars Reviewed July 15, 2015

My family and I visited the Jelly Stone Park that is near this hotel, and needed a place to stay after our eventful day. We were pleasantly surprised that this hotel offered so many amenities. Our bed was super comfortable and the pillows were simply superb, my family and I had a great nights sleep. We look forward to coming... More 

Was this review helpful? Yes
Tanvir S, General Manager at Holiday Inn Express Hotel & Suites Waller, responded to this review

Dear Charrose24, Thanks for your kinds words and the time you took to share them with us. It is great to hear, that you and your family have enjoyed your stay with us. Rest ensured, that we will take your comments for further encouragement within the team to ensure personal service and warm welcome for your next visit. We look... More 

Chicago, Illinois
1 review
5 of 5 stars Reviewed July 4, 2015

My husband and I went to Houston to visit my family. It was our first visit, but it won't be the last. Upon arrival, we were greeted by the front desk person who quickly got us checked in and provided us with a map of the city. When we got into our room, we were welcomed with chocolates and a... More 

Was this review helpful? Yes
Austin, Texas
1 review
5 of 5 stars Reviewed July 3, 2015

I love the pillows. My family and I had a wonderful time, room was very clean. The staff at the front desk are the best. Every time we call to ask for something, they brought it to us promptly. The hot breakfast was awesome. We would come here again next summer.

Was this review helpful? Yes
Houston, Texas
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 13, 2015

Simple and plan bed bugs in room 304. Live adult bed bug living in room and spider on my bed. The room smelled bad and there was mildew in shower. I saw a bay spider on my bed and then I checked my bed and I I looked up there was an adult bed bug crawling up the wall to... More 

Was this review helpful? Yes
budpatel60, General Manager at Holiday Inn Express Hotel & Suites Waller, responded to this review

Dear Robert O, I apologize f or the inconvenience. You are a valued guest and we could have moved you to another room. I had Orkins inspected the entire room (few room next to it as well) and they found nothing. Although I understand the reason for your reacting to the situation, I can assure you that we have a... More 

St. Paul, Minnesota
Level Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed May 21, 2015

I just stayed 6 days at this Holiday Inn Express. I am not a complainer, but this place was the worst Holiday Inn I have ever stayed at. I normally stay in Holiday Inns and have for over 40 years. I have Allergies and Asthma so I like them as they are non smoking rooms. I checked in and they... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Waller, responded to this review

Dear kingrich1, First of all, thank you very much for your recent stay at our hotel. We apologize for the inconvenience you had with the smell of the rooms. Rest assured that all your comments will be looked into. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to... More 

1 review
5 of 5 stars Reviewed February 15, 2015

We stayed in Waller at the Holiday inn Express on Valentines Day. Room was really clean and the staff was friendly the manager kept up the breakfast perfectly even though there were a lot of teens eating from a sports tournament! Very impressed with staff an rooms! Thank I for making my valentines day perfect!

Was this review helpful? Yes
Jason R, General Manager at Holiday Inn Express Hotel & Suites Waller, responded to this review

Hello Nancy S! Thank you so much for your kind and positive feedback on our staff and your experience. Yes, Crista was our "Manager on Duty" that morning and ran the breakfast department and front office department at the same time. She does a fine job and I'll be sure to let her know about the good comments you have... More 

Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed January 29, 2015 via mobile

We stay at a lot of hotels every year. I prefer IHG properties,we had just spent a few days in the woodlands and stopped in Waller on our way home. When we entered the lady at the front desk ignored us until the manager entered. We got to our room which smelled very mildewy. We had a two room suite... More 

Was this review helpful? Yes 1
budpatel60, General Manager at Holiday Inn Express Hotel & Suites Waller, responded to this review

We would like to thank you for staying with us. We will take the initiatives to make the improvement and hope to see you again. More 

Houston
Level Contributor
39 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
3 of 5 stars Reviewed November 20, 2014

We were in the area for a wedding and didn't want to have to drive back to Houston late on a Saturday night so we reserved a room here. The hotel seems nice and relatively new and the room was what you should expect from a Holiday Inn express. My one complaint would be that the breakfast shuts down at... More 

Was this review helpful? Yes 1
budpatel60, General Manager at Holiday Inn Express Hotel & Suites Waller, responded to this review

Hi Uncsig, It was a pleasure having you as one of our guests if only for a short time. Both ownership and I will reevaluate the times for breakfast on the weekends and hopefully modify the times to fit the needs of our leisure travelers. Thanks again for the feedback and we look forward to seeing you again soon More 

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35 photos of this hotel

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