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Holiday Inn Express Hotel & Suites Waller

2.5 of 5
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31380 FM 2920, Waller, TX 77484
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Holiday Inn Express Hotel & Suites Waller
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Ranked #2 of 2 Hotels in Waller
A recent review
5 of 5 stars reviewed 1 week ago
Charrose24 San Antonio, Texas
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34 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
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    (34)
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    (5)
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    (13)
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San Antonio, Texas
5 of 5 stars Reviewed 1 week ago

My family and I visited the Jelly Stone Park that is near this hotel, and needed a place to stay after our eventful day. We were pleasantly surprised that this hotel offered so many amenities. Our bed was super comfortable and the pillows were simply superb, my family and I had a great nights sleep. We look forward to coming... More 

Was this review helpful? Yes
Tanvir S, General Manager at Holiday Inn Express Hotel & Suites Waller, responded to this review

Dear Charrose24, Thanks for your kinds words and the time you took to share them with us. It is great to hear, that you and your family have enjoyed your stay with us. Rest ensured, that we will take your comments for further encouragement within the team to ensure personal service and warm welcome for your next visit. We look... More 

Chicago, Illinois
1 review
5 of 5 stars Reviewed 3 weeks ago

My husband and I went to Houston to visit my family. It was our first visit, but it won't be the last. Upon arrival, we were greeted by the front desk person who quickly got us checked in and provided us with a map of the city. When we got into our room, we were welcomed with chocolates and a... More 

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Austin, Texas
5 of 5 stars Reviewed 3 weeks ago

I love the pillows. My family and I had a wonderful time, room was very clean. The staff at the front desk are the best. Every time we call to ask for something, they brought it to us promptly. The hot breakfast was awesome. We would come here again next summer.

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Houston, Texas
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 13, 2015

Simple and plan bed bugs in room 304. Live adult bed bug living in room and spider on my bed. The room smelled bad and there was mildew in shower. I saw a bay spider on my bed and then I checked my bed and I I looked up there was an adult bed bug crawling up the wall to... More 

Was this review helpful? Yes
budpatel60, General Manager at Holiday Inn Express Hotel & Suites Waller, responded to this review

Dear Robert O, I apologize f or the inconvenience. You are a valued guest and we could have moved you to another room. I had Orkins inspected the entire room (few room next to it as well) and they found nothing. Although I understand the reason for your reacting to the situation, I can assure you that we have a... More 

St. Paul, Minnesota
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed May 21, 2015

I just stayed 6 days at this Holiday Inn Express. I am not a complainer, but this place was the worst Holiday Inn I have ever stayed at. I normally stay in Holiday Inns and have for over 40 years. I have Allergies and Asthma so I like them as they are non smoking rooms. I checked in and they... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Waller, responded to this review

Dear kingrich1, First of all, thank you very much for your recent stay at our hotel. We apologize for the inconvenience you had with the smell of the rooms. Rest assured that all your comments will be looked into. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to... More 

1 review
5 of 5 stars Reviewed February 15, 2015

We stayed in Waller at the Holiday inn Express on Valentines Day. Room was really clean and the staff was friendly the manager kept up the breakfast perfectly even though there were a lot of teens eating from a sports tournament! Very impressed with staff an rooms! Thank I for making my valentines day perfect!

Was this review helpful? Yes
Jason R, General Manager at Holiday Inn Express Hotel & Suites Waller, responded to this review

Hello Nancy S! Thank you so much for your kind and positive feedback on our staff and your experience. Yes, Crista was our "Manager on Duty" that morning and ran the breakfast department and front office department at the same time. She does a fine job and I'll be sure to let her know about the good comments you have... More 

Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed January 29, 2015 via mobile

We stay at a lot of hotels every year. I prefer IHG properties,we had just spent a few days in the woodlands and stopped in Waller on our way home. When we entered the lady at the front desk ignored us until the manager entered. We got to our room which smelled very mildewy. We had a two room suite... More 

Was this review helpful? Yes 1
budpatel60, General Manager at Holiday Inn Express Hotel & Suites Waller, responded to this review

We would like to thank you for staying with us. We will take the initiatives to make the improvement and hope to see you again. More 

Houston
Level Contributor
39 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
3 of 5 stars Reviewed November 20, 2014

We were in the area for a wedding and didn't want to have to drive back to Houston late on a Saturday night so we reserved a room here. The hotel seems nice and relatively new and the room was what you should expect from a Holiday Inn express. My one complaint would be that the breakfast shuts down at... More 

Was this review helpful? Yes 1
budpatel60, General Manager at Holiday Inn Express Hotel & Suites Waller, responded to this review

Hi Uncsig, It was a pleasure having you as one of our guests if only for a short time. Both ownership and I will reevaluate the times for breakfast on the weekends and hopefully modify the times to fit the needs of our leisure travelers. Thanks again for the feedback and we look forward to seeing you again soon More 

Baton Rouge, Louisiana
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed October 29, 2014

My wife and I were in town for a wedding and this hotel was recommended to us. The room was clean, the bed was comfortable, and the room was quiet (except for the occasional stomping in the room above us). But, obviously, that was not the hotel's fault. The breakfast are was very clean and the breakfast bar was stocked... More 

Was this review helpful? Yes
budpatel60, General Manager at Holiday Inn Express Hotel & Suites Waller, responded to this review

Thank you for your time to provide such a great review for us. We try harder everyday and hope to see you soon again. More 

Shreveport, Louisiana
Level Contributor
47 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed October 17, 2014

First and foremost - for a business traveler - good water pressure? (check) good iron? (check) good air temp (check) - so far so good. Those are the basics - now the extras - the rooms are large, the bathrooms are clean, the breakfast is good (enough), the bed is very comfortable, and the staff is courteous. No problems. Great... More 

Was this review helpful? Yes
budpatel60, General Manager at Holiday Inn Express Hotel & Suites Waller, responded to this review

Thank you for taking time to provide your feedback. We try harder everyday and hope to see you soon again. More 

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