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Hilton Waco

3.5 of 5 113 South University Parks Drive, Waco, TX 76701-2241
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Certificate of Excellence 2014
Hilton Waco
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Hilton Waco
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342 reviews from our community

Traveler rating
    137
    110
    49
    28
    18
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93
49
15
138
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Austin, United States
1 review
2 of 5 stars Reviewed 1 week ago NEW

We stayed at this location for our wedding night. We paid the additional room charge to have a corner river view room, so the room was not inexpensive. The condition of the room was not good. The room was chosen specifically for the view. While standing at the window, enjoying the view the paint was peeling and falling from the... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 4
Jason O, Front Office Manager at Hilton Waco, responded to this review

Greetings, Thank you for taking the time to compose your review regarding your recent stay here in Waco! We are disappointed to hear of your guest room experience, especially considering the occasion. We take pride in providing our guests the best travel experience when traveling to Waco, but we fell short on this stay. We are in the midst of... More 

Waco, Texas, United States
2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

I reserved a room, which was described online as a suite but was just a regular sized room, on the executive floor and the "romance package" for my 20th anniversary. The sparkling grape juice I requested was dropped off unceremoniously with a, "There y'all go." According to the website and the person I talked to on the phone, the romance... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 3
Jason O, Front Office Manager at Hilton Waco, responded to this review

Good Day, Thank you for staying with us at our hotel. I appreciate your honesty in your review. We look for reviews to provide insight into our hotel. I am sorry to hear about the issues you had. We have put some new procedures in place for the romance package to provide a better guest experience in the future. We... More 

Elkhart
Top Contributor
138 reviews 138 reviews
67 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here on business as a training site and the staff was very helpful. The free shuttle was very handy and they were always willing to run you someplace or pick you up. The rooms were well appointed with everything you could need. Refer in room micro in snack area on first floor if needed. Very nice court yard area... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Jason O, Front Office Manager at Hilton Waco, responded to this review

Hello, Thank you for taking time to provide this feedback on your recent stay with us. We try our best to go above customer expectations and provide the most comfortable room accommodations. I am happy to hear your stay went well. We hope to see you again soon! Regards, Jason Owens More 

Arlington, United States
1 review
5 of 5 stars Reviewed 1 week ago

Our room had a beautiful view of the Brazos River Suspension Bridge and of the downtown area. Great area for running, biking or just walking around and enjoying the shops and nearby restaurants and food trucks. Very comfortable and spacious rooms.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Jason O, Front Office Manager at Hilton Waco, responded to this review

Hello, Thank you for posting this review of your recent stay with us and for the kind comments. We are grateful to have a central location to many great partners and parks. I’m glad you got to enjoy the nearby attractions while you were here. I am also happy to hear the comments regarding your guest room. We hope to... More 

Dallas, United States
1 review
2 of 5 stars Reviewed 1 week ago

As a Hilton member and a frequent business traveler, I try to stay at a Hilton when it is available as was the case when I visited Waco recently. After getting to my room, the cabinet doors in the bathroom were literally off of their hinges and stuffed into the cabinet exposing the sink pipes. The shower curtain rod was... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 2
Jason O, Front Office Manager at Hilton Waco, responded to this review

Hello, Thank you for your feedback regarding you stay here in Waco. I apologize that your room was not up to standard. This is certainly not commonplace at our hotel. I had our maintenance team check and repair all of the issues in that room. We are in the planning stages of a renovation which will provide some needed cosmetic... More 

Tampa Florida
Senior Contributor
26 reviews 26 reviews
25 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My family and I stayed in a room on the executive floor. It was large, clean, nicely decorated and the beds were very comfortable. The bathroom was a little on the small side, but it was spotless. My hubby and son loved the executive lounge and the breakfast and snacks served there. The staff were friendly and courteous. The property... More 

Was this review helpful? Yes 2
Jason O, Front Office Manager at Hilton Waco, responded to this review

Good day, Thank you very much for completing a review of you recent stay here at the Hilton Waco! We very much appreciate the kind words and are happy to hear your stay went well. The food trucks are a new addition to our area, but have been very popular. I am glad you were able to enjoy our restaurant.... More 

Fort Collins, United States
2 reviews
5 of 5 stars Reviewed 3 weeks ago

My experience at this hotel was great! My room was clean, in well-repair, and all of the staff was very friendly and helpful. There are also several restaurants/bars within walking distance. The hotel bar and restaurant also had great selections and a happy hour.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Jason O, Front Office Manager at Hilton Waco, responded to this review

Good day, Thank you for the comments regarding your recent stay here at the Hilton Waco! We are thrilled to hear that you had enjoyed your stay and to hear our staff took such great care of you! Our restaurant just released a new menu a few weeks ago and it has proved to be very popular. We try to... More 

Thunder Bay
Top Contributor
125 reviews 125 reviews
61 hotel reviews
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Checked in - no problems - staff very helpful -- hotel had about 11 floors - we stayed on the 6th - room was large and clean -- bathroom had decent shower/tub - had the bended shower curtain which is always appreciated -- the bathroom also had a night light so don't have to choose between dark and blinding light... More 

Was this review helpful? Yes 1
Jason O, Front Office Manager at Hilton Waco, responded to this review

Hello, Thank you for taking time to provide this feedback on your recent stay with us. We appreciate the kind compliments regarding your stay and are glad you found your guest room accommodating. I hope the race went well; it was a beautiful day for running. We hope to see again for next year’s Miracle Match marathon. Regards, Jason Owens More 

Asheville, United States
1 review
3 of 5 stars Reviewed 4 weeks ago

I previously had a AWESOME experience at this hotel. However it was horrible on this visit. Not to mention it was work related visit. I had ants in my room and coffee pot the bathroom was nasty and not to mention the toilet overflowed. However, the Manager got the issue resolved by giving me back points. I'm guessing that was... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Jason O, Front Office Manager at Hilton Waco, responded to this review

Hello! Thank you for taking the time to write a review about your recent stay at our hotel. We appreciate your feedback and we’re very sorry about the problems in your guest room. We have scheduled pest control sprayings, but the sugar ants here in Texas can be a nuisance during this time of year. A typical stay with us... More 

Melbourne, Australia
Contributor
11 reviews 11 reviews
11 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed January 22, 2015

Stayed at Hilton Waco for a week on a Business trip and it was a very comfortable experience and almost felt like a home away from home. The hotel was very clean and the standard hotel room was very sizeable and fitted with the common amenities you would need. It's the little things that make a difference such as free... More 

Was this review helpful? Yes 1
Jason O, Front Office Manager at Hilton Waco, responded to this review

Greetings, Thank you for taking time to share your experience during your recent stay with us. We are thrilled to hear your comments regarding your stay and are very happy we could make you feel a little more at home when you were so far away. While our in-house restaurant, The Brazos Grille, is great, we appreciate our location and... More 

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Additional Information about Hilton Waco

Address: 113 South University Parks Drive, Waco, TX 76701-2241
Phone Number:
Location: United States > Texas > Waco
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Waco 3.5*
Number of rooms: 195
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Also Known As:
Hilton Waco Hotel Waco
Hilton Hotel Waco
Waco Hilton Hotel
Hotel Style:
#5 Family Hotel in Waco
#7 Business Hotel in Waco

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