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All 25 Waco hotels

Hilton Waco

3.5 of 5 Hotel   |   113 South University Parks Drive, Waco, TX 76701-2241
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73%
Ranked #6 of 25 hotels in Waco
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 3 days ago
Shawn C Midland, United States
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  • Reviews (265)
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  • Room tips (39)
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265 people have reviewed this hotel

Traveler rating
    110
    81
    34
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    16
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100
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Midland, United States
1 review
5 of 5 stars Reviewed 3 days ago NEW

The Chef was amazing and the staff was incredible! The food and facility were top notch and helped to make the TCA event a complete success. Not only was the staff friendly, inviting and helpful but they seemed to be empowered to do their jobs well. The Executive Chef was very much in control of her staff and executed some... More

Review collected in partnership with Hilton Hotels & Resorts

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San Antonio, Texas
Top Contributor
112 reviews 112 reviews
90 hotel reviews
144 helpful votes 144 helpful votes
2 of 5 stars Reviewed 1 week ago

Hilton, when are you going to stop allowing smoking in public spaces? I would have loved to sit in your lovely courtyard, albeit for the copious smokers. You even had nice little "cigarette tubs" for them to extinguish their cancer sticks after polluting my air. I have asthma, and I DO NOT appreciate your allowing this practice for the 10... More

Was this review helpful? Yes 2
Jason O, Front Office Manager at Hilton Waco, responded to this review

Greetings, Thank you for taking the time to share your experience while staying here in Waco. I apologize that your experience was not to your expectations. We have moved to a completely nonsmoking hotel on the inside. It can be a delicate balance trying to accommodate everybody and while I can appreciate your stance on smoking outside, we do have... More

Richardson, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The hotel manager was very gracious upon our arrival. We felt like royalty, due to him and his staff present. We sincerely appreciate such quality service. Our car had broken down on Hwy 35 in 100% temp. We also had a special needs child with Down's Syndrome. Our auto lost power traveling south on 35, from Dallas to Austin. My... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Jason O, Front Office Manager at Hilton Waco, responded to this review

Greetings, Thank you for taking time to share your experience during your recent stay with us. We appreciate the feedback regarding our hotel and staff. We are glad you found the room to be comfortable. We are lucky to have wonderful people that do a great job with that. We hope to be able to have you again as our... More

Sacramento, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Checked into a B&B only to find the sheets weren't changed!!! Within 20 minutes we were comfy & happy at this Hilton! I would definitely recommend it if you are in the area. Very nice staff, clean rooms.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Jason O, Front Office Manager at Hilton Waco, responded to this review

Greetings, Thank you for taking time to share your experience during your recent stay with us. We appreciate the feedback regarding our hotel and staff. We are glad you found the room to be comfortable. We are lucky to have wonderful people that do a great job with that. We hope to be able to have you again as our... More

texas
Top Contributor
73 reviews 73 reviews
11 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

I have been staying at the Hilton for 30 years. It is a wonderful hotel that has made many face lifts. The last update was wonderful and the food is great. Everyone is always so friendly and helpful. See you next time I'm in town! Cheers!

Was this review helpful? Yes
Jason O, Front Office Manager at Hilton Waco, responded to this review

Hello, Thank you for posting your feedback and wonderful comments regarding your recent stay with us. We are very happy to hear your stay was enjoyable, our staff was accommodating, and you were able to enjoy our restaurant. We are in the planning stages of another remodel and are very excited at the changes that will bring. We hope to... More

San Antonio, TX
Top Contributor
132 reviews 132 reviews
57 hotel reviews
215 helpful votes 215 helpful votes
5 of 5 stars Reviewed June 25, 2014

This is definitely one of the best Hilton properties in which we've stayed and as Gold card Hilton Honors members, we've stayed in a lot of Hilton properties. Furniture & bedding was very comfortable; the A/C worked very well even on the 11th floor! The robes and slippers in the closet were a nice touch. All staff were wonderful &... More

Was this review helpful? Yes
Jason O, Front Office Manager at Hilton Waco, responded to this review

Greetings, Thank you for taking time out of your day to post such a detailed review of your recent stay at the Hilton Waco. We value guest feedback and truly appreciate both the praise of specific staff members as well as the suggestions to improve future stays. This helps us see what we need to keep doing and the areas... More

cuero, United States
1 review
4 of 5 stars Reviewed June 24, 2014

Check-In and Check out was very simple. The beds were very comfortable and had a great nights rests. The wi fi was a nice bonus and easy to access. The fast elevators I've experienced, never had to wait too long.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Jason O, Front Office Manager at Hilton Waco, responded to this review

Hello, Thank you for your feedback regarding your recent stay with us. I’m glad to hear you had a comfortable stay and good experience with our front desk staff. We hope to have you as our guest again should your travels bring you back to the Waco area. Regards, Jason Owens More

Contributor
17 reviews 17 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 23, 2014

We were in town for a tennis tournament. Were lucky enough to get the 11th floor (executive - snack time and breakfast). Our beds were super comfortable and Ruby, the woman who mans the executive room is a DOLL. So sweet, helpful, wanted to make sure we had everything, always had a smile on her face. We had a small... More

Was this review helpful? Yes
Jason O, Front Office Manager at Hilton Waco, responded to this review

Hello, Thank you very much for the kind words regarding your recent stay with us and for recognizing Ruby. I'm glad to hear your stay was comfortable. We look forward to having you return as our guest soon! Warm Regards, Jason Owens More

Eastland, United States
1 review
5 of 5 stars Reviewed June 23, 2014

Very comfortable stay, with good internet access, centrally located with nearby restaurants and shopping area. The only problem encountered was a very noisy A/C fan, and staff promptly replaced the unit. A very good night's sleep!

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Jason O, Front Office Manager at Hilton Waco, responded to this review

Greetings, I am thrilled to hear you had such a great stay with us; thank you for sharing your experience. We look forward to seeing you again soon! Regards, Jason Owens More

Plano, United States
1 review
5 of 5 stars Reviewed June 21, 2014

The Waco Hilton Staff was extremely polite and nice. Shout out the Alvin from the front desk to make it a very pleasant stay. The room was nice and clean and quiet. Mark at breakfast time, was always very attentive in taking care of my family.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Jason O, Front Office Manager at Hilton Waco, responded to this review

Hello, Thank you for this review of your recent stay with us. I’m very sorry to hear the room did not meet your expectations. We are in the planning stages of a remodel for our guest rooms and hope you will stay with us again in the future. Warm Regards, Jason Owens More

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Additional Information about Hilton Waco

Address: 113 South University Parks Drive, Waco, TX 76701-2241
Phone Number:
Location: United States > Texas > Waco
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Waco 3.5*
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Also Known As:
Hilton Waco Hotel Waco
Hilton Hotel Waco
Waco Hilton Hotel

51 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#4 Romantic Hotel in Waco #5 Business Hotel in Waco #6 Family Hotel in Waco
Hotel Class
Official Description (provided by the hotel)
The Hilton Waco is located in the heart of downtown Waco, on the banks of Brazos River. We are connected to the Waco Convention Center via a covered walkway. Our hotel offers over 10,000 sq. ft. of versatile meeting space for up to 200 guests. All of our guest rooms have Hilton Sweet Dreams bed and Serenity linen packages, separate sitting areas, flat screen LCD color TV's, working desk and office chair. Complimentary wireless internet access is available throughout the property as well as a 24-hour business center. Workout in the modern fitness center or take a plunge in the outdoor pool. We also have our on-site restaurant, Brazos Grill featuring succulent steaks and innovative Italian cuisine. Our Waco hotel’s Starbucks® Coffee kiosk offers freshly brewed coffee and the Lobby Bar offers evening drinks and bar snacks. ... more   less 
Number of rooms
195

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