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All 25 Waco hotels

Hilton Waco

3.5 of 5 Hotel   |   113 South University Parks Drive, Waco, TX 76701-2241
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73%
Ranked #7 of 25 Hotels in Waco
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 days ago
Zamigaos Austin, Texas
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280 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Austin, Texas
Top Contributor
122 reviews 122 reviews
49 hotel reviews
125 helpful votes 125 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

During family weekend at Baylor, getting a hotel room is like winning the lottery. We planned FAR in advance and still we found many hotels sold out and others at more than double their usual weekend rate. While the Waco Hilton is certainly not the cheapest in town, it retains a certain old-school charm that was much enjoyed by our... More

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Tomball, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Have stayed at most other locations in Waco over last 9 years visiting our children at Baylor. Easily the best value for the money. Location....clean rooms...room service...lounge....Sunday Morning brunch....all plus factors when in Waco. And now can walk to the new statium. (note: a shuttle to the game from hotel would be a HUGE plus)

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Jason O, Front Office Manager at Hilton Waco, responded to this review

Good day - Thank you very much for sharing your feedback about your recent stay here in Waco! We are very happy to hear that you enjoyed your stay! We greatly appreciate the wonderful comments regarding the amenities and your guest room. The Waco Transit runs a shuttle a few blocks from us to and from games. There is also... More

Pearland, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Place is a bit run down. I also did not have hot water for my morning shower. They did resolve the issue in approximately 20 mins, but that put me late for a morning meeting. Breakfast in the exec. lounge was one of the better exec. lounge meals I have had. I wish more of them were like this.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Jason O, Front Office Manager at Hilton Waco, responded to this review

Hello, Thank you for taking time to post this review of your recent stay with us. I’m glad to hear you enjoyed the executive lounge. We try to provide the best value for our guests. I am sorry to hear about the water issues during your stay. We underwent a major plumbing project to correct a problem where we only... More

Bedford, United States
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago

No hot water in the room. Problem was never corrected. Overpriced Starbucks by 40% in the hotel. Reservations were bungled even after I provided a confirmation number. If the reservations were the only issue I would have been alright with that. Paying $200 per night in a room with no hot water, overpriced food and beverages and mediocre food is... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 3
Jason O, Front Office Manager at Hilton Waco, responded to this review

Greetings, Thank you for taking time to provide your feedback on your recent stay with us. I am sorry to hear your stay with us did not go well. We underwent a major plumbing project to correct a sporadic issue where some guests only had hot water. After this was completed we started having some intermittent issues with only having... More

Beaumont, Texas
Senior Contributor
49 reviews 49 reviews
22 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I have stayed at this property numerous times. It started out great, and then began a slow decline. I am happy to say that it seems to be turning around and getting back to where it used to be. I have no longer had any problems with reservations and I have in the past. The front desk staff has greatly... More

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Jason O, Front Office Manager at Hilton Waco, responded to this review

Hello, Thank you for taking time to provide your feedback on your recent stay with us and for the wonderful comments regarding your guest room and our staff. Ms. Ruby is a great asset to the hotel and we are very lucky to have her here. We are also very happy to hear our efforts in providing great service are... More

Lenzerheide, Switzerland
Contributor
18 reviews 18 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stopped here on a long cross country drive. Good location but a little tough to get to using mapquest. Look for the building in the distance when you get close and make the exit into Cabelas to get back to the hotel.

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Jason O, Front Office Manager at Hilton Waco, responded to this review

Hello, Thank you for taking time out of your day to review your recent stay with us. One of the benefits of working here is meeting people from all over the world. I believe you may have us confused with another stay as there is not a Cabelas in real close proximity to us. We are about a quarter of... More

Anchorage, United States
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 5 weeks ago

Room was clean and quiet only when air conditioner was not running. Towels looked old, and tea bags were only provided for the first night. $12.99 for breakfast buffet was just total rip off, and waited about 5 minutes to be seated although there were two tables taken.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 2
Jason O, Front Office Manager at Hilton Waco, responded to this review

Greetings, Thank you for taking the time to share your experience while staying here in Waco. I apologize that your experience was not to your expectations and for the multiple issues you had during your stay. We strive to ensure our rooms are clean and comfortable, your room choice is correct and ready, our food selection is selection is accommodating... More

New Baden, Texas, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 12, 2014

I attended Grand Chapter of Texas Order of Eastern Star held in Waco Convention Center. I was there from Wednesday until Saturday. This meeting is held once a year in a difference city in Texas. The Convention Center was a convenient place for our meetings and the Hilton Hotel was close and easy to get from Hotel to Convention Center.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Jason O, Front Office Manager at Hilton Waco, responded to this review

Good day - Thank you for taking the time to compose a review of your recent stay here in Waco! We appreciate the feedback provided regarding your stay. The ratings you provided indicate you may have been unhappy with some parts of your stay. I apologize if you encountered any problems during your stay. We strive for 100% guest satisfaction.... More

Houston, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 8, 2014

The hotel was very clean. The hotel is convenient to other restaurants, etc. The nearby river area is very nice for taking a walk or run. Very comfortable, definitely recommend this hotel. I have stayed at this hotel 3 times and each stay was pleasant.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Jason O, Front Office Manager at Hilton Waco, responded to this review

Greetings, Thank you for taking the time to share your experience while staying with us. We appreciate the kind comments about our hotel. We are grateful for our location by the river and for our partners across the street. Regards, Jason Owens More

Waco, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 8, 2014

Alvin and the young lady who always delivers my room service are so lovely and always remember me and treat me wonderful and try their best to make me happy. You all do, but they have a special smile and I just enjoy seeing them. They seem happy with job and show it. they go above and beyond. (A few... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Jason O, Front Office Manager at Hilton Waco, responded to this review

Hello, Thank you very much for the kind words in the review of your recent stay here at the Hilton Waco! We appreciate the great feedback regarding your stay and are thrilled to see the comment regarding our staff! Regards, Jason Owens More

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Additional Information about Hilton Waco

Address: 113 South University Parks Drive, Waco, TX 76701-2241
Phone Number:
Location: United States > Texas > Waco
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Waco 3.5*
Number of rooms: 195
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Also Known As:
Hilton Waco Hotel Waco
Hilton Hotel Waco
Waco Hilton Hotel

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