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Hilton Waco

#9 of 28 Hotels in Waco
Certificate of Excellence
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113 South University Parks Drive, Waco, TX 76701-2241
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1 room 1 adult
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Hilton Waco
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442 Reviews from our TripAdvisor Community

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California
Level Contributor
461 reviews
138 hotel reviews
common_n_hotel_reviews_1bd8 376 helpful votes
2 of 5 stars Reviewed 2 days ago NEW via mobile

There have to be better hotels in Waco! I would have given them a lower mark but the breakfast staff were so nice and efficient. Our floor had toilets in the doorway, in boxes in the hall and mine didn't work at all! I called - no one ever came and I gave up. The air conditioner was shockingly noisy... More 

Helpful?
Thank Gemma'smum
Waco, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

Perfect location for anyone running the Miracle Match Marathon or just coming to visit Waco, Baylor University or any of our great Waco sites. The starting line is right outside the front door so it can't much easier than that. We had great service from all the staff.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Cheryl H
Chris S, Manager at Hilton Waco, responded to this review

Thank you for taking the time to leave us a review. We are very blessed to have the location that we do which is in the middle of downtown and right next to the convention center. I am glad that you were wow'd by our staff and I hope you continue to visit us so we can keep it up.... More 

Alvin, TX, United States
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 1 week ago

There is nothing overtly wrong with this hotel, it's just not a HILTON level hotel. Everything is just a little...off. There are no vending machines, but apparently you can get two or three types of snacks at the front desk. I did buy a soda from the machine on our floor - which only takes credit cards - but I... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
2 Thank Mylinda F
Chris S, Manager at Hilton Waco, responded to this review

Dear Mylinda Thank you for taking the time to leave a candid review. We appreciate your feedback to allow us to learn and improve for the future. I am very sorry to hear that you stay with us was not up to the Hilton standards. We strive to make every guest's visit great, and I sincerely apologize that we fell... More 

Brenham, United States
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I was very disappointed in the check in procedures. I waited over 2 hours to get checked in to my room as I saw numerous people being checked in. It was as if they were shocked that Coaches were coming to a convention.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
2 Thank Lanny W
Chris S, Manager at Hilton Waco, responded to this review

Thank you for taking the time to leave a candid review, Lanny. We appreciate your input on where we can improve for your next visit. I am sorry it took such a long time for the coaches to get checked in. We are discussing ways to make next year run smoother and more convenient for the coach's convention. I do... More 

Austin, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

It's a good hotel when construction doesn't wake you up. The room was clean and well taken care of. The staff was very friendly and looked to help you in every way possible. The closeness to food and places to get drinks was a major plus as well.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Kris G
Chris S, Manager at Hilton Waco, responded to this review

Kris, Thank you for your awesome review. I am glad that you enjoyed your stay and that you found our staff to be accommodating. We are lucky to have our location in downtown Waco where it is easy to find something fun to occupy your time. We hope you will come back so we can continue to wow you. Sincerely,... More 

Cedar Park, Texas
Level Contributor
111 reviews
91 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed 2 weeks ago

They have bacon in their executive lounge. These days that's like finding a needle in a haystack. The hotel is going through some renovations but I enjoyed my brief stay here. The staff (which seemed to work at the hotel since it was built) was extremely friendly and accommodating. The hotel is in the perfect area and the rooms were... More 

Helpful?
Thank businesstraveler212
Chris S, Manager at Hilton Waco, responded to this review

Dear Valued Guest Thank you so much for such a great review! (I love the title). I am glad to hear that our staff was more than accommodating to you. We do have several team members that have been here since our doors open. We are very blessed to be located in downtown Waco and even more so considering our... More 

Baltimore
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel on one side was located across the street from a park which was nice to sit in & eat or take in the scenery. Across the street on the other side of the hotel were quite a few restaurants that were pretty good. My only complaint was they are doing construction & it starts around 7a. weekend included.... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
2 Thank Makeba M
Chris S, Manager at Hilton Waco, responded to this review

Dear Makeba Thank you for taking the time to give us a candid review. I am glad that most of your stay was enjoyable and sincerely apologize that our renovations caused you inconvenience.We hope that you will return to stay with us again so that we can make it right after our renovations are complete. Sincerely Chris Schilt Hilton Waco More 

Weslaco, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

The hotel was an excellent place to stay great services and the staff was very friendly and helpful. I would definitely stay there again. The rooms were very clean and comfortable. As for the location it was a really nice place on the river and all the entertainment is all in walking distances. The breakfast was very good and all... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Michael B
Chris S, Manager at Hilton Waco, responded to this review

Dear Michael I am so glad to hear that you enjoyed your stay with us. To hear that you enjoyed our rooms and staff as much as our awesome location is wonderful to us. I hope that you will definitely return and stay with us again so we can continue to wow you. Sincerely Chris Schilt Hilton Waco More 

Austin, Texas
Level Contributor
166 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Decided to have a girls weekend in Waco so we can get our Fixxer Upper on. A friend used her Hilton points and we were able to get a last minute room. We had the top floor and you can see the view of Baylor and the new stadium. The hotel is walking distance to restaurants and the Brazos River.... More 

Helpful?
Thank JRsNeighbor
Chris S, Manager at Hilton Waco, responded to this review

Thank you for taking the time to give us a review, and including the ups and downs of your stay. I sorry to hear that not everything was up to your standards. We appreciate this feed back so we know where room for improvement lies. I hope you return to our location so that we have the change to make... More 

Abilene, Texas
Level Contributor
3 reviews
4 of 5 stars Reviewed 3 weeks ago

If you watch fixer upper on hgtv you are familiar with magnolia market. The area is still growing but is already fantastic it was a little crowded but the line moved really quickly, the staff was amazing and very friendly. Will be back when the property is more developed. Cricket s grill downtown was really fun and the food was... More 

Helpful?
Thank Charlie R
Chris S, Manager at Hilton Waco, responded to this review

Thank you for your review, Charlie. I am glad to hear you enjoyed your stay. We are very lucky to have our location very close to many things that Waco has to offer, and your right on with the fact that our city is still growing and developing. We do hope you visit again so we can wow you once... More 

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