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Hilton Waco

#8 of 27 Hotels in Waco
Certificate of Excellence
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113 South University Parks Drive, Waco, TX 76701-2241
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Hilton Waco
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Hilton Waco
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361 reviews from our community

Traveler rating
    142
    118
    53
    30
    18
See reviews for
98
50
15
149
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
Date | Rating
  • English first
  • Italian first
  • Any
English first
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    (361)
  • Mar-May only
    (91)
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    (90)
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Arlington, United States
1 review
5 of 5 stars Reviewed 5 days ago NEW

I encountered outstanding customer service from the moment I walked in until the time I left. My visit was business related, so I wasn't able to do a lot while I was there. The seminar ended at noon that Friday, but I had to return back to my home. I will definitely make another trip to Waco soon for pleasure.... More 

Review collected in partnership with Hilton Hotels & Resorts

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Jesus I, Front Desk Correspondent at Hilton Waco, responded to this review

Hello, Thank you for taking the time to share you experience with Hilton Waco. I am delighted to see that you have noticed our incredible staff, which is always ready to serve our esteemed guests. We hope to see you soon and build off of your great experience. Warm regards, ~Jesus Ibañez Front Desk Hilton Waco Correspondant Hilton.HiltonWaco@HiltonWaco.com More 

Austin, United States
1 review
5 of 5 stars Reviewed 6 days ago NEW

The hotel staff was very friendly and helpful, the room and bed were comfortable, and overall it is a great place to stay. There was always someone available to help when needed, and they always had a smile and friendly attitude.

Review collected in partnership with Hilton Hotels & Resorts

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Jesus I, Front Desk Correspondent at Hilton Waco, responded to this review

Greetings, Thank you for taking the time to share your thoughts on your recent stay with Hilton Waco. Our incredible ready to serve staff is our most valuable resource and I am pleased to know of your appreciation for us. We hope to be able to host you again in the future. Warm regards, ~Jesus Ibañez Front Desk Hilton Waco... More 

Blum, United States
1 review
5 of 5 stars Reviewed 6 days ago NEW

I highly recommend this hotel. Not only is the service amazing but the food is wonderful too. It is also within walking distance of shopping, restaurants, and the walking trails that are right across the street from the hotel.

Review collected in partnership with Hilton Hotels & Resorts

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Jesus I, Front Desk Correspondent at Hilton Waco, responded to this review

Hello there, I'm thrilled to see you noticed the heart our wonderful service representatives put into delivering superior service to our esteemed guests. Our location is unique and offers our guests unequivocal convenience. Thank you for sharing your thought about your experience with Hilton Waco, We hope to host you again soon. ~Jesus Ibañez Front Desk Hilton Waco Correspondant Hilton.HiltonWaco@HiltonWaco.com More 

2 reviews
5 of 5 stars Reviewed 1 week ago

I stayed for 3 nights on the executive floor. The breakfast and dinner food options were enjoyable. The hotel was clean and the staff was friendly. There were a few problems using the printer on the executive floor, however, the lobby staff was very helpful when using the lobby computer printer. I would stay again.

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Jesus I, Front Desk Correspondent at Hilton Waco, responded to this review

Greetings, Thank you for taking the time to share your thought regarding your Executive Floor experience with Hilton Waco. This is a experience unique to Hilton Waco, and it pleases me to know that you enjoyed so much and would love to have it again. I'm glad you found our ready to service staff helpful and how to have the... More 

San Antonio, United States
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Reasonable value for proximity to Baylor University Campus and football stadium. You can walk to the football game or catch a shuttle within a few yards of hotel. Open parking with easy in/out. Across the street from the Brazos River and miles of walking/jogging trails that lead to Baylor Campus to the South and Cameron park to the North. Very... More 

Review collected in partnership with Hilton Hotels & Resorts

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Jesus I, Front Desk Correspondent at Hilton Waco, responded to this review

Hello there, Thank you for taking the time to talk about the many reasons why guests everywhere should choose Hilton Waco. Our prime location and incredibly helpful staff make it possible to deliver a unique guest experience. I 'm glad you found a great value in our Hilton, and hope to be able to host you again soon. Warm regards,... More 

Beaumont, Texas
Top Contributor
66 reviews 66 reviews
28 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Our son is a Baylor Bear, so we find ourselves staying at the Hilton very frequently. The staff is great! Very accommodating, willing to actually go the extra mile to help. Always! Yes, the hotel is a little dated, but a remodel is said to be in the works. (And remember, all hotels look the same with your eyes closed!).... More 

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Jesus I, Front Desk Correspondent at Hilton Waco, responded to this review

Greetings, Thank you so very much for taking the time to describe your experiences with Hilton Waco. Our wonderful staff all have it in their heart to go above and beyond for our guests, and it pleases so much to know that you have taken notice. I can't wait to welcome you back to your home away from home at... More 

Houston, United States
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

make sure the clerks at the desk charge your card correctly and don't let them embarrass you in front of guests for their error. I hope you are not handicapped...the parking is a nightmare and there is nobody to help with your bags. Other than that, it was a great stay

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Jesus I, Front Desk Correspondent at Hilton Waco, responded to this review

Dear Darla, We appreciate your feedback - these comments only assist us in becoming a better property for our guests. I am glad to see our General Manager reached out to you personally about your recent stay. Our professional and knowledgeable staff is one of our best resources for here at the hotel, however, certainly we could have handled your... More 

Houston, Texas, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

I found this hotel very good, clean, with great rooms. The meeting room for our conference was excellent. The breakfast was served in buffet style and lack sufficient options, poor potatoes. The lunch offered again lacked sufficient options, however the service provided by the employees was excellent.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Jesus I, Front Desk Correspondent at Hilton Waco, responded to this review

Greetings Rudy, Thank you for taking the time to share your thoughts on your recent stay with us at Hilton Waco. I'm glad to see just about 99% of your stay went well, and that you took notice of the incredibly job our fantastic employees do to ensure your satisfaction. Our breakfast is one of the many highlights during our... More 

Tucson, Arizona
Contributor
20 reviews 20 reviews
14 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The rooms could use an update, but overall clean and well equipped! The staff was friendly and accommodating.... even when we had a late night chocolate craving and the gift shop was closed, they opened up and made sure we had our fill! Aces, my friend aces! Breakfast is not included but the IHOP around the corner is delicious! If... More 

Was this review helpful? Yes
Jason O, Front Office Manager at Hilton Waco, responded to this review

Good Day! Thank you very much for sharing your thoughts about your recent stay here in Waco! We are very happy to hear that you enjoyed your stay and appreciate the great comments regarding the comfort of your guest room and the friendliness of our staff. Our owners are fully aware a refresh of this classic Hilton is needed and... More 

San Antonio, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

We had a school function at the Convention Center and this hotel was adjacent to the Convention Center which was so convenient. With breakfast buffet no need to drive, walked to restaurants for dinner across the street

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Jason O, Front Office Manager at Hilton Waco, responded to this review

Greetings, Thank you for providing this review of your recent stay with us. We are thrilled to hear everything worked out well for you and your students. We hope to see you again at the next competition. Warm Regards, Jason Owens More 

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