We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hilton Waco

3.5 of 5 113 South University Parks Drive, Waco, TX 76701-2241
Click for phone number
Hotel deals
Hotel website
Special Offer
Bed & Breakfast Package
Best prices for -
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Certificate of Excellence 2014
Hilton Waco
Professional photos View all
Browse nearby
Hilton Waco
Write a Review

290 reviews from our community

Traveler rating
    117
    92
    39
    25
    17
See reviews for
82
37
15
113
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • English first
  • Italian first
  • Any
English first
  • All months
    (290)
  • Mar-May only
    (73)
  • Jun-Aug only
    (93)
  • Sep-Nov only
    (68)
  • Dec-Feb only
    (56)
All months
Houston, Texas
Contributor
18 reviews 18 reviews
10 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I was really disappointed in terms of customer service at this hotel. I am a Diamond member and they never welcomed me by acknowledging my status, pointing out the free breakfast benefit, etc. Secondly, when I was checking out in the morning, I noticed that the bananas they had in the fruit bowl at the front desk were all covered... More

Was this review helpful? Yes
Jason O, Front Office Manager at Hilton Waco, responded to this review

Hello, Thank you for taking the time to share your experience while staying here in Waco. I sincerely apologize that your experience was not to your expectations. We do value and appreciate the loyalty of our HHonors members and I am sorry our front desk staff did not recognize you and provide you with the benefits of being a member... More

2 reviews
4 of 5 stars Reviewed 3 days ago NEW

Nice warm comforting place to stay. Would recommend to anyone. Easy access from freeway. Convention center within short walking distance. Very nice hotel for the money. Lots to do and see. Clean rooms and service was great.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Jason O, Front Office Manager at Hilton Waco, responded to this review

Hello! Thank you very much for sharing your thoughts about your recent stay here in Waco! We are very happy to hear that you enjoyed your stay and certainly appreciate the great comments regarding the comfort of your guest room and our staff! We hope that you will be able to join us again the next time you are in... More

Sunnyvale, United States
1 review
4 of 5 stars Reviewed 1 week ago

Wonderful stay. Nice spacious rooms. Wonderful accommodations the staff was friendly and attentive. This is my second time staying at the Waco Hilton and I was not disappointed. When in Waco, this is the place to lay your head.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Jason O, Front Office Manager at Hilton Waco, responded to this review

Greetings, Thank you for taking time to share your experience during your recent stay with us. We are thrilled to hear your comments regarding your guest room and our staff. We are grateful to have the team we currently have in place. We hope to see you again soon! Regards, Jason Owens More

Waco, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The Hilton Waco was fantastic. Tobie the Event manager was great, always friendly, professional. Food was great. Service overall was great. All of our classmates were impressed. The view of the river was great. The location is close to restaurants. The bar opened up early to allow our group to watch Saturday afternoon football.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 2
Jason O, Front Office Manager at Hilton Waco, responded to this review

Hello, Thank you for taking time out of your day to review your recent stay with us and for the wonderful comments about Tobie. We are very happy to hear the reunion was a success and hope to see you all for the next one. Regards, Jason Owens More

Edwards, Colorado
Contributor
13 reviews 13 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

When my Avis rental car broke down, Ben the maintenance man at the Hilton was so helpful. He jumped my car and had the best wit and attitude making a stressful experience much nicer. The hotel is our preferred hotel in Waco.

Was this review helpful? Yes 1
Jason O, Front Office Manager at Hilton Waco, responded to this review

Hello, Thank you for taking time to provide your feedback on your recent stay with us. We try our best to go above customer expectations, so I am glad to hear Ben provided you with such great service. I will make sure he is recognized for taking such good care of you. We hope to see you again soon! Regards,... More

Temple, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

Very good hotel, a little price, but good service and clean rooms. I had a good time on my business trip here, staff was helpful and the breakfast was excellent, good omelets, the room was clean, some of the items in the bathroom in my room could be replaced like the toilet as it has some pretty good wear on... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Jason O, Front Office Manager at Hilton Waco, responded to this review

Hello, Thank you very much for completing a review of your recent stay here at the Hilton Waco! Thank you for your wonderful comments regarding our food, staff, and guest room. We are hoping to go through a renovation soon that will provide some nice updates. We look forward to serving you again should your travels bring you to this... More

Houston, United States
1 review
3 of 5 stars Reviewed 3 weeks ago

Because of all the events happening this weekend, they could have taken precautions to offer better service on parking or room availability. The entrance was blocked completely; parking was used up by people attending other events not associated with hotel's events. No valet, no bell service. Had to park over two blocks away and carry my luggage and equipment to... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Jason O, Front Office Manager at Hilton Waco, responded to this review

Hello, Thank you so much for taking the time out of your day to post a review about your recent stay with us! Your feedback is greatly appreciated. We apologize for the parking and accessibility problems to the hotel. We have a back entrance as well for times the city blocks off University Parks. We also do have a bellman... More

milwaukee, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

great value ! includes breakfast and evening appetizers. quiet room. friendly staff. needs were met quickly. great location near Baylor. highly recommend. nice pool including towels. great internet and tv programming.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Jason O, Front Office Manager at Hilton Waco, responded to this review

Hello! Thank you for taking the time to compose a review of your recent stay here in Waco! It was great to meet you and your family. We are so glad to hear your stay went well and appreciate the wonderful comments regarding your guest room and our staff. We hope to see you again soon! Regards, -Jason Owens More

Milwaukee, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

The Waco Hilton is a very nice hotel with very attentive, cheerful staff who worked hard to make our stay a pleasant one. The beds were very comfortable. We also enjoyed the pool and executive lounge.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Jason O, Front Office Manager at Hilton Waco, responded to this review

Hello! Thank you very much for sharing your thoughts about your recent stay here in Waco! It was great to meet you and your family. We are very happy to hear that you enjoyed your and certainly appreciate the great comments regarding the comfort of your guest room and our staff! We hope that you will be able to join... More

Nashville, United States
1 review
2 of 5 stars Reviewed 4 weeks ago

Terrible service. Terrible parking situation. The room was old and the shower and bathroom did not work properly. Staff wasn't helpful when the laundry service overcharged me and ruined a pair of pants. The only positive was the location along the river.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Jason O, Front Office Manager at Hilton Waco, responded to this review

Greetings, Thank you for taking the time to share your experience while staying here in Waco. I would like to apologize that your experience was not to your expectations. We strive to ensure our rooms are clean and comfortable and our staff is exceeding your needs. It certainly appears we fell short. I can confidently state that your room condition... More

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Hilton Waco? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Waco

Address: 113 South University Parks Drive, Waco, TX 76701-2241
Phone Number:
Location: United States > Texas > Waco
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Waco 3.5*
Number of rooms: 195
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Orbitz, Booking.com, Priceline, Hilton Hotels, Cheap Tickets, Hotels.com, Reservation Counter, TripOnline SA, Odigeo and Tingo so you can book your Hilton Waco reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Waco Hotel Waco
Hilton Hotel Waco
Waco Hilton Hotel

50 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (23)
Viewed
View from room (2)
Viewed
Hotel & grounds (3)
Viewed
Room/suite (3)
Viewed
Bathroom (2)
Viewed
Other (13)

Management photos: Courtesy of the property manager

Viewed
All management photos (28)
Viewed
Pool/beach area (1)
Viewed
Room/suite (8)
Viewed
Hotel & grounds (4)
Viewed
Bathroom (1)
Viewed
Business center/function rooms (3)
Viewed
Dining (6)
Viewed
Other (5)
Hotels you might also like...
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay