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Hilton Waco

3.5 of 5
113 South University Parks Drive, Waco, TX 76701-2241
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Hilton Waco
Ranked #14 of 33 hotels in Waco
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128 reviews from our community

    Trip type
Traveler rating
    31
    48
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    14
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Date Rating
Waco, United States
1 review
3 of 5 stars Reviewed May 8, 2013

My husband and I planned a romantic evening away expecting this to be a great luxury hotel experience. Underwhelming to say the least. Not work the couple hundred bucks that we spend. Nice hotel and nice staff, just not what we were expecting.

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Review collected in partnership with Hilton Hotels & Resorts

MJMahoney, Manager at Hilton Waco, responded to this review
May 15, 2013

Good day - Thank you for taking the time to compose a review regarding your stay here at the Hilton Waco. I am disappointed to hear that we were unable to meet your expectations. We strive to make all of our guests' stay special - and I apologize if we had fallen short. I do hope that you choose our... More

Lenexa, KS
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed May 7, 2013

We had a very enjoyable stay here. The lobby, hallways and room were in good shape. We noticed the Starbucks sign downstairs at the coffee shop but we didn't see it open, not on a Sunday or Monday morning. We didn't care to spend (I think it was $2.75) for coffee at the hotel restaurant. Nice outside area with pool... More

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MJMahoney, Manager at Hilton Waco, responded to this review
May 10, 2013

Good day - Thank you for taking the time to compose a review regarding your recent stay with us here at the Hilton Waco! We are happy to hear that you had enjoyed your stay and found your stay clean and comfortable! I certainly apologize for our Starbucks counter not being open during your stay - it is sometimes closed... More

Houston, United States
1 review
3 of 5 stars Reviewed May 4, 2013

The staff was excellent. the hotel facility was older but it was obvious that it was taken care of to the best ablility of the staff. It was obvious that they REALLY cared and cared that our stay was wonderful! - Thank you.

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Review collected in partnership with Hilton Hotels & Resorts

MJMahoney, Manager at Hilton Waco, responded to this review
May 15, 2013

Good day - Thank you so much for the kind comments regarding your recent stay with us here at the Hilton Waco! Our staff is committed to providing our guests with a great, comfortable stay - thank you for sharing your comments! Regards, -Mike Mahoney More

Nashville, United States
1 review
5 of 5 stars Reviewed May 4, 2013

We always stay here when we visit Waco. It is convenient to Baylor University and the rooms are quite nice. Bar could use some better wine, however. But that is my only gripe. Scenic views from windows - Suspension Bridge, Brazos River, Baylor University. Good restaurants and fun shopping close by.

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Review collected in partnership with Hilton Hotels & Resorts

MJMahoney, Manager at Hilton Waco, responded to this review
May 15, 2013

Good day - Thank you very much for taking the time to share your thoughts regarding your recent stay here at the Hilton Waco! We are very happy to hear that your enjoyed your stay and all the amenities we have to offer! It sounds like we will be seeing you again soon! Regards, -Mike Mahoney More

Texas
Top Contributor
51 reviews 51 reviews
17 hotel reviews
Reviews in 20 cities Reviews in 20 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed May 1, 2013

Had the opportunity to stay several nights in Waco for business in the area. Hilton is located adjacent to the convention center which can make it very busy as it was on the weekend I stayed. Rooms are neatly done, beds pretty comfortable, and clean. Walls between rooms can be a litttle thin so if you are a lite sleeper... More

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MJMahoney, Manager at Hilton Waco, responded to this review
May 10, 2013

Good day - Thank you so much for taking the time to review your recent stay with us here at the Hilton Waco! We are happy to hear that your had enjoyed your time with us! We will be certain to inform Miss Ruby that her service in the Executive Lounge has been appreciated! Also, I will ensure that our... More

Texas
Senior Contributor
27 reviews 27 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
27 helpful votes 27 helpful votes
1 of 5 stars Reviewed April 29, 2013

We stayed here one night in April. The 1st problem occurred at check-in when the smug clerk told me that I made a reservation for a room with two queens in stead of a king....."No Sir...I made a reservation for a room with a king bed" I politely responded. He seemed to keep searching a a king room after commenting... More

Was this review helpful? Yes 1
MJMahoney, Manager at Hilton Waco, responded to this review
May 1, 2013

Good day - Thank you for taking the time to complete a review of your experiences here at the Hilton Waco. I am very disappointed to hear that your stay with us was so poor. While I am happy that you were not charged for your room, I am very upset to hear that the service and the condition of... More

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waxahachie, United States
1 review
4 of 5 stars Reviewed April 28, 2013

The room was nice and clean and comfortable but the only problem was the toilet would not flush and it was late at night so I fixed the worn out flapper myself rather than have to wait for maintenance to come.

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Review collected in partnership with Hilton Hotels & Resorts

MJMahoney, Manager at Hilton Waco, responded to this review
April 29, 2013

Good day! Thank you so much for taking the time to complete a review regarding your recent stay here at the Hilton Waco! We appreciate the great comments and also informing us of the trouble with the toilet in your guest room. We have since resolved the issue so it is not to disturb future guests. Thank you again and... More

Gahanna, United States
1 review
5 of 5 stars Reviewed April 25, 2013

Great location with local eateries and bars. The Texas Ranger Museum is very interesting and Buzzard Billy's restaurant (Cajun) is a short walk and well worth it. Crickets across the street is an excellent beer house. Neat town with lots of history.

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Review collected in partnership with Hilton Hotels & Resorts

MJMahoney, Manager at Hilton Waco, responded to this review
April 29, 2013

Good day - Thank you for taking the time to complete a review on your recent stay with us here at the Hilton Waco! We are thrilled to hear that you had enjoyed your stay and the great location of downtown Waco! Don't forget the Dr. Pepper Museum next time you visit! Regards, -Mike Mahoney More

Littleton, Colorado
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed April 20, 2013 via mobile

Arrived very late - 2AM- and check in was great. Room on 10th floor had wonderful view if cool bridges and sculptures. Marble on bathroom counter and new lights and fixtures. Beds very comfortable. Heat adjusted easily to preferred temp and heating cooling system was silent. Even framed pictures on aalls were cool and tasteful. Pool and outdoor was clean... More

Was this review helpful? Yes
MJMahoney, Manager at Hilton Waco, responded to this review
April 23, 2013

Good day - Thank you for taking the time to compose your thoughts regarding your recent stay with us here at the Hilton Waco! We are so happy to hear that you enjoyed every aspect of your stay! I will be sharing your comments with our staff and hope to see you here in Waco again soon! Regards, -Mike Mahoney More

1 review
4 of 5 stars Reviewed April 18, 2013 via mobile

I rarely write reviews, but I do make choices by them everyday, so I feel obligated and yet honored the write this one. I occasionally stay at the Hilton Waco as it falls into my territory and is in such a convienent location. The staff is always friendly "Southern Hospitality" and the hotel is always clean. Here is where the... More

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MJMahoney, Manager at Hilton Waco, responded to this review
April 19, 2013

Good day - Thank you for taking the time to share your thoughts on your recent stay with us here at the Hilton Waco! We so happy to hear that your iPad was located and returned to you! We have such an outstanding housekeeping team that prides itself on cleanliness and honesty. Thank you so much for sharing! We hope... More

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Additional Information about Hilton Waco

Also Known As:
Hilton Waco Hotel
Hilton Waco Hotel Waco
Hilton Hotel Waco
Waco Hilton Hotel
Waco Hilton
Address: 113 South University Parks Drive, Waco, TX 76701-2241
Phone Number:
Region: United States > Texas > Waco
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Free Parking Pets Allowed Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #14 of 33 hotels in Waco
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
The Hilton Waco is located in the heart of downtown Waco, on the banks of Brazos River. We are connected to the Waco Convention Center via a covered walkway. Our hotel offers over 10,000 sq. ft. of versatile meeting space for up to 200 guests. All of our guest rooms have Hilton Sweet Dreams bed and Serenity linen packages, separate sitting areas, flat screen LCD color TV's, working desk and office chair. Complimentary wireless internet access is available throughout the property as well as a 24-hour business center. Workout in the modern fitness center or take a plunge in the outdoor pool. We also have our on-site restaurant, Brazos Grill featuring succulent steaks and innovative Italian cuisine. Our Waco hotel’s Starbucks® Coffee kiosk offers freshly brewed coffee and the Lobby Bar offers evening drinks and bar snacks. ... more   less 
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