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Hilton Waco

#8 of 27 Hotels in Waco
Certificate of Excellence
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113 South University Parks Drive, Waco, TX 76701-2241
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2X Points Package
Best prices for: 1 room 1 guest
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Hilton Waco
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Hilton Waco
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368 reviews from our community

Traveler rating
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    54
    31
    18
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101
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Austin, TX
Top Contributor
64 reviews 64 reviews
21 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed yesterday NEW

I've stayed at this Hilton on several occasions over the years for business. You can't beat it's location. It's near the convention center. Five minutes from Baylor. And it has several decent restaurants across the street. I say a "very good" Hilton as it's always clean and the people/staff are nice. I think some updates to the property may move... More 

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Caldwell, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

This Hilton is not the Hilton of years past! I do not feel the check in service is as warm and hospitable as in years past and the rooms are starting to show wear and tear. I paid to stay on the executive level and had repeated problems with the elevator key. And then when there was a serious leak... More 

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

I Had Mothers Day Brunch here, Ms. Tobie Willis is the Director of Food & Beverage, and I can see why. The Brunch was very elegant and well put together and decorated. Ms. Willis and the entire staff are the epitome of professionalism. I couldn't be happier with the food, or the service. I plan on coming back soon, to... More 

Was this review helpful? Yes 1
Chris S, General Manager at Hilton Waco, responded to this review

Thank you Lawrence for your glowing remarks about our sweet new Food and Beverage Director! Hope your really enjoyed your brunch! More 

Houston, United States
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Nice location in downtown Waco. Walk along the river and to a variety of dining options. We stayed on the executive floor ...lovely breakfast (yummy bacon) and great salad and goodies in the evening...warm chocolate chip cookies! Clean, quiet and friendly.

Review collected in partnership with Hilton Hotels & Resorts

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Chris S, General Manager at Hilton Waco, responded to this review

Thank you so much for the glowing review. We are working hard to make every experience a special experience and I am so delighted yours was one. Come join us again soon. More 

Spring, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

Good location unless there is an event in the park, then you can't get to check in except through the back door. Needs renovation ASAP. The wallpaper is falling off the walls due to water damage. Poor designed rooms don't allow bell cart in the room due to the refrigerator blocking the entry way.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Chris S, General Manager at Hilton Waco, responded to this review

Mr. Spring, thank you so much for the candid review. We agree with your response to getting into the rooms and have been trying to get them re-arranged as quickly as possible, but lately we have been pretty busy and haven't been able to get into the rooms. Hopefully if you visit us again the next time this change will... More 

Charlotte, North Carolina
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I came for 1 night for a business meeting. Asked about getting a cab to my meeting, but hotel offered their shuttle service to take me across town instead. Very generous and friendly people there! Hotel is located in a great area, within walking distance of parks and river walk. Only wish the neighboring food trucks were open longer hours!

Review collected in partnership with Hilton Hotels & Resorts

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Chris S, General Manager at Hilton Waco, responded to this review

Thank you for the glowing review. We really do have an ideal location. With summer coming on maybe the food trucks will remain open a little longer. As our employees frequent these establishments we will have them pass along that it would be nice if they stay open a little later. Maybe if they get enough comments they will consider. More 

Arlington, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

I encountered outstanding customer service from the moment I walked in until the time I left. My visit was business related, so I wasn't able to do a lot while I was there. The seminar ended at noon that Friday, but I had to return back to my home. I will definitely make another trip to Waco soon for pleasure.... More 

Review collected in partnership with Hilton Hotels & Resorts

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Jesus I, Front Desk Correspondent at Hilton Waco, responded to this review

Hello, Thank you for taking the time to share you experience with Hilton Waco. I am delighted to see that you have noticed our incredible staff, which is always ready to serve our esteemed guests. We hope to see you soon and build off of your great experience. Warm regards, ~Jesus Ibañez Front Desk Hilton Waco Correspondant Hilton.HiltonWaco@HiltonWaco.com More 

Austin, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

The hotel staff was very friendly and helpful, the room and bed were comfortable, and overall it is a great place to stay. There was always someone available to help when needed, and they always had a smile and friendly attitude.

Review collected in partnership with Hilton Hotels & Resorts

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Jesus I, Front Desk Correspondent at Hilton Waco, responded to this review

Greetings, Thank you for taking the time to share your thoughts on your recent stay with Hilton Waco. Our incredible ready to serve staff is our most valuable resource and I am pleased to know of your appreciation for us. We hope to be able to host you again in the future. Warm regards, ~Jesus Ibañez Front Desk Hilton Waco... More 

Blum, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

I highly recommend this hotel. Not only is the service amazing but the food is wonderful too. It is also within walking distance of shopping, restaurants, and the walking trails that are right across the street from the hotel.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Jesus I, Front Desk Correspondent at Hilton Waco, responded to this review

Hello there, I'm thrilled to see you noticed the heart our wonderful service representatives put into delivering superior service to our esteemed guests. Our location is unique and offers our guests unequivocal convenience. Thank you for sharing your thought about your experience with Hilton Waco, We hope to host you again soon. ~Jesus Ibañez Front Desk Hilton Waco Correspondant Hilton.HiltonWaco@HiltonWaco.com More 

Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 4 weeks ago

I stayed for 3 nights on the executive floor. The breakfast and dinner food options were enjoyable. The hotel was clean and the staff was friendly. There were a few problems using the printer on the executive floor, however, the lobby staff was very helpful when using the lobby computer printer. I would stay again.

Was this review helpful? Yes
Jesus I, Front Desk Correspondent at Hilton Waco, responded to this review

Greetings, Thank you for taking the time to share your thought regarding your Executive Floor experience with Hilton Waco. This is a experience unique to Hilton Waco, and it pleases me to know that you enjoyed so much and would love to have it again. I'm glad you found our ready to service staff helpful and how to have the... More 

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