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Hilton Waco

3.5 of 5 113 South University Parks Drive, Waco, TX 76701-2241
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Certificate of Excellence 2014
Hilton Waco
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Hilton Waco
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324 reviews from our community

Traveler rating
    131
    103
    47
    25
    18
See reviews for
88
43
15
132
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Waco, United States
1 review
5 of 5 stars Reviewed 3 days ago NEW

I've stayed at almost every hotel in Waco and while the Hilton is not the most updated hotel, customer service trumps all. I am always treated respectfully and with a smile! Hotel manager, Jason Owens, is professional in all manner and has been quite accomondating many times. There's a Starbucks inside that provides $1 refills on coffee and if you... More 

Review collected in partnership with Hilton Hotels & Resorts

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Beaumont, Texas
Top Contributor
60 reviews 60 reviews
26 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I stay at this Hilton frequently, as my money and son both go to Baylor. The service at the Hilton is phenomenal. The entire staff is friendly, and goes out of their way to make your stay great. The rooms are being updated, so some are a little "fresher" than other, but all of them are clean and comfortable. The... More 

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Katy, Texas
Contributor
15 reviews 15 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Stayed at the Hilton Waco while in on business. Appears to be an older property. I have stayed at other Hilton Brand Properties that were not at the Hilton level that look better. The TV in the room was small for what I'd expect out of an Hilton Property. The train that goes through town just a few blocks away... More 

Review collected in partnership with Hilton Hotels & Resorts

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Jason O, Front Office Manager at Hilton Waco, responded to this review

Hello, Thank you for taking the time to share your experience while staying here in Waco. I sincerely apologize that your experience with this last stay was not to your expectations. We are having the carpet replaced in all of our guest rooms next month and we are also hopeful for a full remodel in the near future as well.... More 

2 reviews
5 of 5 stars Reviewed 1 week ago

I wanted to make a quick spontaneous weekend trip to visit family, however, I have a pet and could not find a place to board her on short notice. I was pleased to discover they are pet friendly and they did make my dog feel welcome! Thank you!

Review collected in partnership with Hilton Hotels & Resorts

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Jason O, Front Office Manager at Hilton Waco, responded to this review

Greetings, Thank you for taking time out of your day to review your recent stay at the Hilton Waco. I am happy to hear everybody felt welcomed. As the largest hotel in Waco, we are able to accommodate both business and pleasure travelers. We hope to see you both again soon! Warm Regards, Jason Owens More 

Tulsa, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

I chose the Hilton because of its location. I was impressed by the friendliness and helpfulness of the staff. I used the shuttle several times during my stay and was grateful for the availability of the service. I will definitely stay at the Waco Hilton again, should I return to Waco.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Jason O, Front Office Manager at Hilton Waco, responded to this review

Good day - Thank you for the comments regarding your recent stay here at the Hilton Waco! We are thrilled to hear that you had enjoyed your stay and to hear our staff took such great care of you! We try to provide our guests with the most comfortable and convenient travel experience possible. We hope to see you again... More 

Waco, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

My stay last weekend was very good, but contrary to what I was told at the hotel desk, I have not been able to book a reservation for the same weekend next year, and my points balance with Hilton Honors, does not reflect the bonus points I am supposed to be receiving for this and two additional stays I have... More 

Review collected in partnership with Hilton Hotels & Resorts

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Jason O, Front Office Manager at Hilton Waco, responded to this review

Hello, Thank you for taking the time to review your recent stay with us. I am glad you enjoyed your stay. We are working on getting next year opened up. I am sorry for the delay; we just want to ensure all guests have the best travel experience possible and are changing the booking process for Baylor home games. We... More 

San Antonio, Texas
2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Carpet was terribly stained - told staff about it, nothing done before I left after staying 3 nights. Location was convenient to the university, althought being a business trip I didn't need to stay close to the university.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Jason O, Front Office Manager at Hilton Waco, responded to this review

Hello, Thank you for staying with us at our hotel. I appreciate your honesty with this feedback. We look for reviews to provide insight into our hotel. I am sorry if you were not given the option to move rooms. We just got information today that we will be getting new carpet in our rooms soon, so this will not... More 

Denver, Colorado
Contributor
20 reviews 20 reviews
20 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My husband and I were in town for the Baylor game and stayed for 2 nights. The Baylor football team stays here, so it was at maximum capacity with fans and the team. The hotel was prepared and communicated well about transportation issues, delays checking in, etc. The location is the best in Waco - downtown, right across the street... More 

Was this review helpful? Yes
Jason O, Front Office Manager at Hilton Waco, responded to this review

Hello! Thank you for taking time to provide this feedback on your recent stay with us. I appreciate the kind compliments regarding your stay. Game day weekends can be stressful, but we always have a great time with the wonderful Baylor Bear fans. We offer a great in-house restaurant, but also enjoy having alternatives across the street from us. We... More 

Broken Arrow, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

We come here for TX Grand Lodge once a year. It is located near the Grand Lodge building and shuttle service is provided. Good places to eat right across the street. And if the Baylor Bears have a home game they stay thee on Fri nights. Got autographs from the players including R> G> Griffith

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Jason O, Front Office Manager at Hilton Waco, responded to this review

Greetings, Thank you for taking time out of your day to review your recent stay at the Hilton Waco. We are thrilled to hear your stay here was pleasurable and you were able to enjoy the game weekend atmosphere. We thoroughly enjoyed having your group here and hope to see you all again next year. Warm Regards, Jason Owens More 

Fairview, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

We had a very nice stay. Our room was very nice and clean, and comfortable bed. Staff was very accomodating even with 2 huge events taking place at the same time at their hotel. I would definitely stay there again. Walking distance to some very nice restaurants too.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Jason O, Front Office Manager at Hilton Waco, responded to this review

Good Day! Thank you very much for sharing your thoughts about your recent stay here in Waco! We are very happy to hear that you enjoyed your stay and appreciate the great comments regarding the comfort of your guest room and the friendliness of our staff. Our goal is to provide the best travel experience for our guests when visiting... More 

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Additional Information about Hilton Waco

Address: 113 South University Parks Drive, Waco, TX 76701-2241
Phone Number:
Location: United States > Texas > Waco
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Waco 3.5*
Number of rooms: 195
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Also Known As:
Hilton Waco Hotel Waco
Hilton Hotel Waco
Waco Hilton Hotel
Hotel Style:
#5 Family Hotel in Waco
#5 Romantic Hotel in Waco
#6 Business Hotel in Waco

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