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Hilton Waco

#9 of 27 Hotels in Waco
Certificate of Excellence
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113 South University Parks Drive, Waco, TX 76701-2241
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Hilton Waco
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387 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
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    (102)
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Waco, TX, United States
5 of 5 stars Reviewed yesterday NEW

Great hotel. Services are outstanding. Check in was a breeze, and staff was very polite and attentive to our needs. Only negative-TV reception and channel selection was poor. I will be staying at this hotel on my next trip.

Review collected in partnership with Hilton Hotels & Resorts

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Houston, Texas
Level Contributor
47 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I first stayed here 20 years ago and just stayed again this week. In between I've stayed at some other Waco hotels. It was the best hotel in town 20 years ago and still is today. It has been upgraded and modernized tastefully and the rooms are well appointed. Location downtown near restaurants, the riverfront, Baylor University and the convention... More 

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Chris S, General Manager at Hilton Waco, responded to this review

Thank you for the kind review. We're glad to hear you had a great stay with us- 20 years ago and today! We're looking forward to having you back in the future. More 

common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Although the reservation was not under my name as I stayed with friends, I feel an obligation to share my experience at the hotel. We were greeted in the lobby as we entered by Steven who then asked our name and walked us over to Daphne and Vilma at the desk. All three of them were genuinely welcoming and always... More 

Was this review helpful? Yes 1
Chris S, General Manager at Hilton Waco, responded to this review

Thank you for the gracious review, Lorianne! We appreciate you taking the time to individually recognize our teammates. We take pride in serving our guests and hospitality is truly a team effort. We can't wait to have you back in the future! More 

McLean, United States
2 reviews
5 of 5 stars Reviewed 1 week ago

I have stayed in this hotel three times and keep coming back for the staff. They are always helpful and kind. I also love the location and you can walk to so many things. I am going back in August, September and November and wouldn't think of staying anywhere else!

Review collected in partnership with Hilton Hotels & Resorts

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Chris S, General Manager at Hilton Waco, responded to this review

Thank you for the kind review, Amy. We love serving you and making you feel more at home! We're looking forward to seeing you a few more times this year. More 

Austin, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

I stay here because it's attached to the Convention Center. They own the Marriott across the street so they can charge top dollar for a run down hotel. Yes, they have made improvements but the toilets still don't work, the wood panels in the bathroom seem to always be broken, the carpet feels "wet" from humidity in the room maybe... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Chris S, General Manager at Hilton Waco, responded to this review

Thank you for your candid review, Debora. We apologize that you ran across some problems during your stay with us. Our maintenance team works diligently to fix any issues as soon as they're discovered. We're glad to hear you enjoyed our bar and wonderful chef! We'd be happy to have you back in the future, as Hilton Waco has some... More 

Oklahoma City, Oklahoma
Level Contributor
65 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Well first time not on the executive floor apparently did not get my request for upgrade in time. Hilton Honors member The king room was average but cool! The staff here is worth the stay always helpful. My room needs some updating. Bathroom very small the vanity is very low. Next year I will be back hopefully back on the... More 

Was this review helpful? Yes 1
Chris S, General Manager at Hilton Waco, responded to this review

Thank you for your review. We're sorry you were not able to stay on the executive level. Our team members strive to go above & beyond for our guests, so we're glad to hear that we could be of help. We look forward to having you back in the future! More 

Sugar land, United States
2 reviews
5 of 5 stars Reviewed 2 weeks ago

You just can not go wrong with Hilton. I travel a lot with business and family and they never disappoint. Great staff, clean hotel and location is excellent. I am a Hilton Honors member and could not be happier with all of my experiences with the brand

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Chris S, General Manager at Hilton Waco, responded to this review

Thank you for your review, Bart. We're so glad to hear that you had a wonderful stay with us. We're looking forward to having you back in the future! More 

Dallas, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

"I would like to take this opportunity to thank you and your staff for the wonderful evening we had your employee Alvin Jacobs was outstanding in his service and making me and my wife feel welcome. Your staff were a real credit to you - very attentive, polite and everything ran very smoothly. Your waiting staff served the meal very... More 

Was this review helpful? Yes 1
Chris S, General Manager at Hilton Waco, responded to this review

Thank you for your praise, Nathan! We're so glad our team members could make you and your wife feel more at home. It will be our pleasure to serve you again in the future. More 

Fort Collins, Colorado
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel is just okay. My room did not receive all the TV channels for some reason, so I could only watch about 10 channels at night. The room we stayed in also had an extremely loud AC that made a huge amount of noise when it turned on, especially at night. This startled me a few times as I... More 

Was this review helpful? Yes 1
Chris S, General Manager at Hilton Waco, responded to this review

Thank you for your review. We're sorry you had some difficulties during your stay with us. Our maintenance team is constantly striving to fix these problems, in order to provide our guests with the best experience possible. Please stay with us again in the future, so we can provide you with a more quality stay. More 

HAYMARKET, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

Waco is sort of off the map for a lot of folks. It is a quiet place and perfect for retirees, which is what we were looking for, but this also provides somewhat of a lack luster expereince staying at the local hotels after seeing hotels from around the world. The facilities are nice, but there are certain things that... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Chris S, General Manager at Hilton Waco, responded to this review

Thank you for the review, Gerald. I'm sorry that your stay didn't quite meet your expectations. You'll be happy to hear our hotel will be fully renovated in the coming months. If given the opportunity, we would love to have you back in the future. More 

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