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Quality Inn & Suites

#9 of 27 Hotels in Waco
Certificate of Excellence
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2410 S. New Road, Waco, TX 76711-1800
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77 reviews from our community

Traveler rating
    44
    24
    5
    0
    4
See reviews for
26
14
4
15
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
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  • All months
    (77)
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    (25)
  • Jun-Aug only
    (26)
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    (13)
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There are newer reviews for Quality Inn & Suites
See the most recent reviews
Corpus Christi, Texas
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 3, 2013

My sons and I stayed at this hotel from 26-29 Dec. 2012. I found the hotel to be reasonably priced, clean and the staff was friendly, helpful and approperately dressed...The chain offered a generous breakfast with a very good selection of items to choose from...It is located just off I-35 down the street from the Veteran's Hospital and not too... More 

Was this review helpful? Yes 1
QIWaco, General Manager at Quality Inn & Suites, responded to this review

It was wonderful to hear that you had such a great stay at our Quality Inn & Suites, Near University here in Waco, TX. We try very hard to make sure every stay at our hotel is a safe, comfortable, and a memorable one. I just wanted to let you know that we have added some more restaurants to our... More 

Houston, TX
Top Contributor
59 reviews 59 reviews
14 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed December 4, 2012

Easy on and off I-35 in Waco. Close to restaurants, with an IHOP next door and several others nearby. Probably the closest hotel to the Waco ISD sports complex. Better than average breakfast. Have stayed here multiple times since it opened. Hotel is beginning to smell. If you aren’t a smoker, stay away from the 3rd floor which is half... More 

Was this review helpful? Yes 1
QIWaco, General Manager at Quality Inn & Suites, responded to this review

I appreciate you taking the time to fill out your review and for bringing your issues out into the open. We take all responses as an opportunity to learn and improve on the level and value of customer service and hospitality that we provide. We are not a 100% non-smoking property and due to that fact we do have issues... More 

Texas
2 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed September 16, 2012

He guys, this was my favorite hotel in Waco for years until night before last. They started spraying something in the rooms to make them smell tropical. Problem: It burns my eyes and nose, it's frickin' overwhelming, and it's in every room. Also, there's some Indian looking man walking around with bare feet giving orders to the help, and hanging... More 

Was this review helpful? Yes 4
QIWaco, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to review our hotel. Its feedback from our guests that help us learn from our mistakes and teach us how we need to move forward and improve. I passed on the information from your review to my team and we analyzed the amounts of air freshner that we were using in our guest rooms,... More 

Palestine, Texas
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed July 23, 2012

This hotel is very clean, well kept, and in a good location right next to I35. I would highly recommend the suites. It was about $10 more than a standard room and you get two rooms with a door that closes between them. This was perfect for kids that go to bed early/naptime; it also makes the bedroom area much... More 

Was this review helpful? Yes 3
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 20, 2012 via mobile

I am from south Texas and I had a funeral to go. They worrked with me over the phone, and even remembered my name when I got there. Small town feel to the staff. Great staff.

Was this review helpful? Yes 2
New Braunfels, Texas
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 22, 2012

The staff here hands down beats any place we have ever stayed!! The manager is a an exceptional individual. Stayed there for the Starburst Golf Tournament, he had maps ready on a daily basis for me, because we had to travel to tournaments everyday, and recommendations for restaurants for lunch, while on the road, and in the evening for dinner... More 

Was this review helpful? Yes 2
Gun Barrel City, Texas
Top Contributor
57 reviews 57 reviews
16 hotel reviews
108 helpful votes 108 helpful votes
4 of 5 stars Reviewed June 20, 2012

Stayed a couple of times in May due to family emergency in area. The staff was great, always friendly, the booking was easy ( the second time they only had to pull up my name and renew the information) , and the breakfast area was convient and plentiful. The room was clean and while just off I-35 it was easy... More 

Was this review helpful? Yes 1
Paris, Texas
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 17, 2012

The hotel staff was very friendly, they gave us correct directions to the places we wanted to go. The rooms were in great condition and they certainly accomadated all 5 of my family members. The breakfast they served was very good also. I would recommend this place to any one!

Was this review helpful? Yes 2
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed March 12, 2012

Clean, comfy, friendly staff, & a great location for interstate travels.

Was this review helpful? Yes 1
QIWaco, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking time out of your day to write such a wonderful review. Its always nice to hear from our guests what we are doing right as well as what we are doing wrong. Its a learning experience that helps us to improve the level of hospitality that we provide. More 

Fort Worth, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 2, 2012

This hotel is filled with wondaerfel staff! I was accomedated and felt like a VIP Thank You to the staff. And the buffet for breakfast was better than a resturaunt. Also an indoor pool that myu children still talk about. A gas station right across the street and again the staff is amazing. If you need a great hotel to... More 

Was this review helpful? Yes 1
QIWaco, General Manager at Quality Inn & Suites, responded to this review

Your Welcome! Thanks for taking the time to write such a wonderful review of your stay with us. Its wonderful to hear that you had such a great time at our hotel and we hope to see you again very, very, soon. More 

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