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All 25 Waco hotels

Quality Inn & Suites

2.0 of 5 Hotel   |   2410 S. New Road, Waco, TX 76711-1800
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92%
Ranked #8 of 25 hotels in Waco
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 3 weeks ago
PaPaEuless_tx Euless, tx
  • Overview
  • Reviews (66)
  • Photos (19)
  • Amenities
  • Q&A
  • Room tips (11)
  • Location
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66 people have reviewed this hotel

Traveler rating
    38
    22
    4
    0
    2
See reviews for
23
10
4
13
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • French first
  • Any
English first
Euless, tx
Contributor
12 reviews 12 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed one night with 2 grandkids. HAVE stayed here before. THIS is an honest and fair review. First staff encountered and hotel appearance...GOOD. .INDOOR Pool...Cold..Unacceptable.. Pillows..Small and uncomfortable..Tv reception. .Poor ..Room. 222.. Room clean. BREAKFAST OK.. Mattress hard..Stayed at Sleep Inn..New braunfels..Night before..Great tv..great bed and pillows

Was this review helpful? Yes 3
QIWaco, General Manager at Quality Inn & Suites, responded to this review

I appreciate you taking the time to fill out your review and for bringing your issues out into the open. We take all responses as an opportunity to learn and improve on the level and value of customer service and hospitality that we provide. Our pool heater is regulated and set at 84 degrees for our guest. Furthermore our pillows... More

Paris
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We chose this hotel because of the good reviews and were not disappointed. The price was great and the central location was convenient.The beds were comfortable and the rooms clean. The staff was very friendly and efficient. The hot breakfast is good and there is also an Ihop next door. The kids loved the pool. The only negatives were wifi... More

Was this review helpful? Yes 2
QIWaco, General Manager at Quality Inn & Suites, responded to this review

Thank you for your wonderful review! We are glad that you all were able to make use of our hotel's amenities and that you found the staff "friendly and helpful". We hope you have the chance to stay with Quality Inn & Suites Near University again soon! More

Senior Contributor
23 reviews 23 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed 5 weeks ago

We were tired from a long drive and needed a room. I read all the reviews and thought this would be a nice hotel for a decent price so I called ahead to reserve a room. When we arrived the reservationist checked us in quickly and gave us a "quiet" room. The room seemed clean and quiet so we unpacked... More

Was this review helpful? Yes 1
QIWaco, General Manager at Quality Inn & Suites, responded to this review

We regret to hear that we did not meet your expectations in your sleeping room. We have alerted our housekeeping team regarding the issues you experienced. We take this very seriously, and can assure you that these issues will be corrected for the next guest that stays in this room. I hope that you will consider staying with us again... More

Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 29, 2014

Was in Waco for one night only. Read good reviews on this Quality Inn and all other comparable hotels in the area were quite a bit more expensive. It was convenient to where I was going. Check-in went smoothly, the room was clean and quiet, and bed linens seemed brand new. The bed was very comfortable, A/C worked well. I... More

Was this review helpful? Yes 4
QIWaco, General Manager at Quality Inn & Suites, responded to this review

Thank you so much for taking the time to leave a review. Your responses help us show what we are doing right and what we are doing wrong. I look forward to seeing you again at our hotel and want to thank you again for your positive review. More

Texas
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed March 17, 2014

We had a very nice stay the the Quality Inn. Since it was still cold weather, we wanted a hotel with an indoor pool, that was one of the must haves in choosing a hotel for us and the grand children. They also have a "hot tub"... very small hot tub as it turned out, but it was hot. Kids... More

Was this review helpful? Yes 1
QIWaco, General Manager at Quality Inn & Suites, responded to this review

Thank you so much for taking the time to leave a review. Your responses help us show what we are doing right and what we are doing wrong. I look forward to seeing you again at our hotel and want to thank you again for your positive review. More

Pittsburg, Texas
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 4, 2014

I was a choice employee for 10 years. It was my preferred brand for years but not anymore. This hotel was the exception and in the top three QI's I've stayed in. I have no complaint except for the beds. They were hard and not comfortable at all. Maybe softer beds are just to my taste but I hate to... More

Was this review helpful? Yes
QIWaco, General Manager at Quality Inn & Suites, responded to this review

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience. More

The Colony, Texas
1 review
4 of 5 stars Reviewed January 4, 2014

I would most definitely stay here again the next time I'm in town. The rooms were very clean and comfortable and the staff was great! Breakfast was also very good - great coffee! I have no complaints whatsoever.

Was this review helpful? Yes
QIWaco, General Manager at Quality Inn & Suites, responded to this review

Thank you so much for taking the time to leave a review. Your responses help us show what we are doing right and what we are doing wrong. I look forward to seeing you again at our hotel and want to thank you again for your positive review. More

Miami, Florida
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 4, 2013

I walked in and was immediately greeted by the desk clerk. She soon checked me in and gave me my keys with a large smile. The rooms are clean, nice beds. Smelled great, clean towels. Indoor pool was clean as well, my kids loved it! My wife was able to go to the fitness center and relieve some stress as... More

Was this review helpful? Yes 1
QIWaco, General Manager at Quality Inn & Suites, responded to this review

Thank you so much for taking the time to leave a review. Your responses help us show what we are doing right and what we are doing wrong. I look forward to seeing you again at our hotel and want to thank you again for your positive review. More

Amarillo, texas
Senior Contributor
23 reviews 23 reviews
20 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed November 11, 2013

I would stay here again but it would be my last choice. There are many hotels in Waco significantly better than this place. Stayed in a non smoking room it was ok but the "clean towels smelled like fresh cigarettes. Absolutely unacceptable regardless of price or star level. Wall paper was peeling off of walls in the room. Location is... More

Was this review helpful? Yes 4
QIWaco, General Manager at Quality Inn & Suites, responded to this review

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience. More

Irving, Texas
Senior Contributor
45 reviews 45 reviews
14 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed October 21, 2013

Until the new one opens next fall, no closer commute to Stadium! Staff friendly & helpful. Spacious breakfast area compared to other chains. Suites offer privacy, couch for reading or TV viewing while others sleep. Clean, affordable, no highway noise.

Was this review helpful? Yes
QIWaco, General Manager at Quality Inn & Suites, responded to this review

Thank you so much for taking the time to leave a review. Your responses help us show what we are doing right and what we are doing wrong. I look forward to seeing you again at our hotel and want to thank you again for your positive review. More

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Additional Information about Quality Inn & Suites

Address: 2410 S. New Road, Waco, TX 76711-1800
Phone Number:
Location: United States > Texas > Waco
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn & Suites 2*
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Also Known As:
Quality Inn Waco
Waco Quality Inn

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style
#7 Family Hotel in Waco
Hotel Class
Number of rooms
71

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