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Quality Inn & Suites

#8 of 26 Hotels in Waco
Certificate of Excellence
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2410 S. New Road, Waco, TX 76711-1800
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Choice Privileges Points
Best prices for: 1 room 1 guest
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Quality Inn & Suites
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Quality Inn & Suites
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Quality Inn & Suites
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75 reviews from our community

Traveler rating
    43
    24
    5
    0
    3
See reviews for
26
13
4
14
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • French first
  • Any
English first
  • All months
    (75)
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    (23)
  • Jun-Aug only
    (26)
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    (13)
  • Dec-Feb only
    (13)
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Phoenix, Arizona
1 review
5 of 5 stars Reviewed 3 days ago NEW

Every time I visit Waco (2 weeks a year) I stay with Mayur and the Quality Inn on New Road in Waco. These people are fabulous. Their level of service is top notch. They remember my name, they ask with every passing of the front desk if all is well.. When I analyze from a far, I see Mayur as... More 

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West Des Moines, Iowa
Senior Contributor
33 reviews 33 reviews
9 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed overnight on the way to the coast and it was a good choice! The rooms were spacious and then gaff very helpful. It was easy to find rights off I-35. Breakfast had waffles as we'll s cereal, donuts and yogurts.

Was this review helpful? Yes 1
QIWaco, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to write a review on your recent stay. We are delighted that your stay with the Quality Inn & Suites Near University was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that... More 

Marysville, Michigan
Senior Contributor
31 reviews 31 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed February 19, 2015

staff was very friendly,clean rooms, comfortable beds, indoor pool , the only down side was that we could hear the noise from the trucks on the expressway, for us we were so tired it did not bother us very much, but normally it would have been a bit much.

Was this review helpful? Yes 3
QIWaco, General Manager at Quality Inn & Suites, responded to this review

Thank you so much for taking the time to write a review about our hotel! We are pleased to hear that you enjoyed your stay and we are glad to know that there were people at the hotel that stood out to you! As a team, we strive to make everyone's stay as enjoyable as yours. We want you to... More 

Abilene, Texas
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed January 21, 2015

We were charged for an extra night we did not stay there. The assistant manager said we had two reservations and charged us for one because it was a no-show even though we were there then. When I called about this charge, he said he was going to win this one. This location refused to refund this charge, but we... More 

Was this review helpful? Yes 3
QIWaco, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding our hotel. From our research, the first reservation was booked online on Choice Hotels.com on 10/14 at 11:28 pm with a confirmation # 366220269 and the second reservation was booked on 10/25 at 11:16 pm with a confirmation #367908156. Both of these confirmation #'s were sent to your... More 

Lenexa, Kansas
Top Contributor
95 reviews 95 reviews
57 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed January 7, 2015

This is a very nice hotel. They are doing some work, but that did not interfere with our stay whatsoever. Check in and out was very efficient. The staff recognized my elite status with Choice Hotels. I have to say, as often as I stay in a hotel this acknowledgement was greatly appreciated! The young man that checked us in... More 

Was this review helpful? Yes 1
QIWaco, General Manager at Quality Inn & Suites, responded to this review

Thank you so much for the great review and especially for coming to stay with us. We really have enjoyed serving you. We just love to see the smile on our guest face when they awaken from a peaceful and restful night sleep. You are the reason we do what we do! Thank you also for highlighting all the features... More 

Fort Worth, Texas
Top Contributor
54 reviews 54 reviews
18 hotel reviews
139 helpful votes 139 helpful votes
5 of 5 stars Reviewed December 22, 2014

This hotel was surprisingly good. The location was pretty central in Waco, and the entire facility was very clean and professionally run. The staff was very friendly and courteous, and the rooms were clean. Even the contentintal breakfast was far above average. Combined with competitive rates, this hotel was an excellent choice for our stay in Waco.

Was this review helpful? Yes 1
QIWaco, General Manager at Quality Inn & Suites, responded to this review

Thanks for taking the time to write such a wonderful review of your stay with us. Its wonderful to hear that you had such a great time at our hotel and we hope to see you again very, very, soon. More 

League City, Texas
Contributor
15 reviews 15 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 28, 2014

To our surprise upon arrival that Sunday night, our king size bed room had been upgraded to a suite with kitchenette and living area! It was a nice way to start our visit in Waco, Texas! This Quality Inn was quiet, clean, and conveniently located with a large, sunny breakfast area and many breakfast choices. Breakfast ends at 9 a.m.... More 

Was this review helpful? Yes 1
QIWaco, General Manager at Quality Inn & Suites, responded to this review

I wanted to personally thank you for your recent comments on TripAdvisor. We are happy to hear that you choose us and that you enjoyed your visit while here in Waco, TX. My staff and I look forward to being of service to you and your family in the future! More 

Albuquerque, New Mexico
Top Contributor
118 reviews 118 reviews
18 hotel reviews
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed September 2, 2014

We picked well, 3 exits from the Convention Center, where the competition was to be held the next day. Our room was 2 Queens, just right for 4 women, and the price was a little high but good considering that Baylor was playing football that evening. We were comfortable in our room, and had enough towels, shampoo, and conditioner. We... More 

Was this review helpful? Yes 5
QIWaco, General Manager at Quality Inn & Suites, responded to this review

Thanks for taking the time to write such a wonderful review of your stay with us. Its wonderful to hear that you had such a great time at our hotel and we hope to see you again very, very, soon. More 

Garrison Texas
Top Contributor
105 reviews 105 reviews
17 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed September 2, 2014

We decided at the last minutes to attend the 1st game in McClain stadium. We are so glad that we did. "We stayed here because it was the only hotel available. We were greeted at the desk by a very friendly pair of guys. The room was good, but we needed more than the two small pillows that they provided.... More 

Was this review helpful? Yes 1
QIWaco, General Manager at Quality Inn & Suites, responded to this review

Thank you for making the effort and taking the time to leave a review. Its always a pleasure for us to hear such positive feedback. We are in the middle of changing out all of our pillows and adding more to each bed but unfortunately we did not receive them before this past weekend. We hope that we can welcome... More 

Euless, tx
Contributor
18 reviews 18 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed July 2, 2014 via mobile

Stayed one night with 2 grandkids. HAVE stayed here before. THIS is an honest and fair review. First staff encountered and hotel appearance...GOOD. .INDOOR Pool...Cold..Unacceptable.. Pillows..Small and uncomfortable..Tv reception. .Poor ..Room. 222.. Room clean. BREAKFAST OK.. Mattress hard..Stayed at Sleep Inn..New braunfels..Night before..Great tv..great bed and pillows

Was this review helpful? Yes 5
QIWaco, General Manager at Quality Inn & Suites, responded to this review

I appreciate you taking the time to fill out your review and for bringing your issues out into the open. We take all responses as an opportunity to learn and improve on the level and value of customer service and hospitality that we provide. Our pool heater is regulated and set at 84 degrees for our guest. Furthermore our pillows... More 

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