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Quality Inn & Suites

2.0 of 5 2410 S. New Road, Waco, TX 76711-1800
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Certificate of Excellence 2014
Quality Inn & Suites
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Quality Inn & Suites
Quality Inn & Suites
Quality Inn & Suites
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73 reviews from our community

Traveler rating
    43
    23
    4
    0
    3
See reviews for
25
12
4
14
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
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Abilene, Texas
Reviewer
4 reviews 4 reviews
1 of 5 stars Reviewed 1 week ago

We were charged for an extra night we did not stay there. The assistant manager said we had two reservations and charged us for one because it was a no-show even though we were there then. When I called about this charge, he said he was going to win this one. This location refused to refund this charge, but we... More 

Was this review helpful? Yes
QIWaco, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding our hotel. From our research, the first reservation was booked online on Choice Hotels.com on 10/14 at 11:28 pm with a confirmation # 366220269 and the second reservation was booked on 10/25 at 11:16 pm with a confirmation #367908156. Both of these confirmation #'s were sent to your... More 

Lenexa, Kansas
Top Contributor
95 reviews 95 reviews
57 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is a very nice hotel. They are doing some work, but that did not interfere with our stay whatsoever. Check in and out was very efficient. The staff recognized my elite status with Choice Hotels. I have to say, as often as I stay in a hotel this acknowledgement was greatly appreciated! The young man that checked us in... More 

Was this review helpful? Yes
QIWaco, General Manager at Quality Inn & Suites, responded to this review

Thank you so much for the great review and especially for coming to stay with us. We really have enjoyed serving you. We just love to see the smile on our guest face when they awaken from a peaceful and restful night sleep. You are the reason we do what we do! Thank you also for highlighting all the features... More 

Fort Worth, Texas
Senior Contributor
49 reviews 49 reviews
18 hotel reviews
102 helpful votes 102 helpful votes
5 of 5 stars Reviewed December 22, 2014

This hotel was surprisingly good. The location was pretty central in Waco, and the entire facility was very clean and professionally run. The staff was very friendly and courteous, and the rooms were clean. Even the contentintal breakfast was far above average. Combined with competitive rates, this hotel was an excellent choice for our stay in Waco.

Was this review helpful? Yes 1
QIWaco, General Manager at Quality Inn & Suites, responded to this review

Thanks for taking the time to write such a wonderful review of your stay with us. Its wonderful to hear that you had such a great time at our hotel and we hope to see you again very, very, soon. More 

Fort Worth, Texas
Top Contributor
58 reviews 58 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 12, 2014

Great staff. Ideal location, right off Interstate 35. Lots of shopping and restaurants nearby, and very close to Baylor University, home of the Baylor Bears. Very clean and quiet hotel with all interior entrances. Quality breakfast is included.

Was this review helpful? Yes 1
QIWaco, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to fill out a review with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to providing... More 

League City, Texas
Contributor
14 reviews 14 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 28, 2014

To our surprise upon arrival that Sunday night, our king size bed room had been upgraded to a suite with kitchenette and living area! It was a nice way to start our visit in Waco, Texas! This Quality Inn was quiet, clean, and conveniently located with a large, sunny breakfast area and many breakfast choices. Breakfast ends at 9 a.m.... More 

Was this review helpful? Yes 1
QIWaco, General Manager at Quality Inn & Suites, responded to this review

I wanted to personally thank you for your recent comments on TripAdvisor. We are happy to hear that you choose us and that you enjoyed your visit while here in Waco, TX. My staff and I look forward to being of service to you and your family in the future! More 

Albuquerque, New Mexico
Top Contributor
113 reviews 113 reviews
17 hotel reviews
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed September 2, 2014

We picked well, 3 exits from the Convention Center, where the competition was to be held the next day. Our room was 2 Queens, just right for 4 women, and the price was a little high but good considering that Baylor was playing football that evening. We were comfortable in our room, and had enough towels, shampoo, and conditioner. We... More 

Was this review helpful? Yes 5
QIWaco, General Manager at Quality Inn & Suites, responded to this review

Thanks for taking the time to write such a wonderful review of your stay with us. Its wonderful to hear that you had such a great time at our hotel and we hope to see you again very, very, soon. More 

Garrison Texas
Top Contributor
101 reviews 101 reviews
18 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed September 2, 2014

We decided at the last minutes to attend the 1st game in McClain stadium. We are so glad that we did. "We stayed here because it was the only hotel available. We were greeted at the desk by a very friendly pair of guys. The room was good, but we needed more than the two small pillows that they provided.... More 

Was this review helpful? Yes 1
QIWaco, General Manager at Quality Inn & Suites, responded to this review

Thank you for making the effort and taking the time to leave a review. Its always a pleasure for us to hear such positive feedback. We are in the middle of changing out all of our pillows and adding more to each bed but unfortunately we did not receive them before this past weekend. We hope that we can welcome... More 

Euless, tx
Contributor
18 reviews 18 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed July 2, 2014

Stayed one night with 2 grandkids. HAVE stayed here before. THIS is an honest and fair review. First staff encountered and hotel appearance...GOOD. .INDOOR Pool...Cold..Unacceptable.. Pillows..Small and uncomfortable..Tv reception. .Poor ..Room. 222.. Room clean. BREAKFAST OK.. Mattress hard..Stayed at Sleep Inn..New braunfels..Night before..Great tv..great bed and pillows

Was this review helpful? Yes 5
QIWaco, General Manager at Quality Inn & Suites, responded to this review

I appreciate you taking the time to fill out your review and for bringing your issues out into the open. We take all responses as an opportunity to learn and improve on the level and value of customer service and hospitality that we provide. Our pool heater is regulated and set at 84 degrees for our guest. Furthermore our pillows... More 

Paris
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed June 28, 2014

We chose this hotel because of the good reviews and were not disappointed. The price was great and the central location was convenient.The beds were comfortable and the rooms clean. The staff was very friendly and efficient. The hot breakfast is good and there is also an Ihop next door. The kids loved the pool. The only negatives were wifi... More 

Was this review helpful? Yes 3
QIWaco, General Manager at Quality Inn & Suites, responded to this review

Thank you for your wonderful review! We are glad that you all were able to make use of our hotel's amenities and that you found the staff "friendly and helpful". We hope you have the chance to stay with Quality Inn & Suites Near University again soon! More 

Senior Contributor
34 reviews 34 reviews
8 hotel reviews
23 helpful votes 23 helpful votes
1 of 5 stars Reviewed June 21, 2014

We were tired from a long drive and needed a room. I read all the reviews and thought this would be a nice hotel for a decent price so I called ahead to reserve a room. When we arrived the reservationist checked us in quickly and gave us a "quiet" room. The room seemed clean and quiet so we unpacked... More 

Was this review helpful? Yes 3
QIWaco, General Manager at Quality Inn & Suites, responded to this review

We regret to hear that we did not meet your expectations in your sleeping room. We have alerted our housekeeping team regarding the issues you experienced. We take this very seriously, and can assure you that these issues will be corrected for the next guest that stays in this room. I hope that you will consider staying with us again... More 

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Additional Information about Quality Inn & Suites

Address: 2410 S. New Road, Waco, TX 76711-1800
Phone Number:
Location: United States > Texas > Waco
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn & Suites 2*
Number of rooms: 71
Reservation Options:
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Also Known As:
Quality Inn Waco
Waco Quality Inn
Hotel Style:
#10 Business Hotel in Waco

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