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Hotel Indigo Waco - Baylor

#1 of 27 Hotels in Waco
Certificate of Excellence
3.0 of 5
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211 Clay Avenue, Waco, TX 76706
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Hotel Indigo Waco - Baylor
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Ranked #1 of 27 Hotels in Waco
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
sheila v Austin, Texas
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329 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Austin, Texas
1 review
5 of 5 stars Reviewed 2 days ago NEW

This hotel is fresh and it feels like a resort. The open and airy lobby invites you in to a sumptuous bar and restaurant. The friendly staff at check in and check out goes with saying. Alysha is especially helpful and friendly. All of the staff I encountered greeted me with smiles and asked me if my stay was okay.... More 

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Mechanicsburg
Senior Contributor
30 reviews 30 reviews
18 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

OK, it's a weird title for a review so I'll go into detail. First, though, let's talk about the hotel. It's a very nice property. Rooms are spacious, beds comfortable, good TV selection, relatively fast and dependable internet, easy highway access, bar and restaurant on premises, pleasant front desk staff, everything that one would want in a hotel. Maybe it's... More 

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Daryl B, General Manager at Hotel Indigo Waco - Baylor, responded to this review

Let's start with the fact we love our IHG Rewards and Loyalty members so we immediately cut in half what would have been a larger charge. We do try to keep our hotel pristine as the result it appears brand new after 3 years this month. Please know the team will be trained to differentiate the smoky BBQ smell from... More 

Tulsa, Oklahoma
Contributor
20 reviews 20 reviews
8 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

After previous stays at terrible hotels, we've finally found a good place in Waco. Staff were very friendly and courteous. Hotel was clean throughout. I love the atmosphere and furnishings. Also noticed that all areas were fragrant. Highly recommended...we will return again. Pricey, but worth it.

Was this review helpful? Yes 1
Daryl B, General Manager at Hotel Indigo Waco - Baylor, responded to this review

Thank you for your gracious review. It's our responsibility to make absolutely sure you get your monies worth. Clean, contemporary, courteous and vibrant are just a few of the words guests frequently use when commenting on their stay with us! Your recommendation means everything to us! Kindest regards, Daryl Barnes General Manager More 

Senior Reviewer
8 reviews 8 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife, two daughters, and I stayed at this hotel during a visit to Baylor. We wouldn't hesitate to stay here again. The room was spacious, clean, and comfortable. The hotel had an indie vibe that was really cool looking. The front desk clerks were super-friendly. The best thing, though, was the breakfast. Hotel Indigo must have hired a real... More 

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Daryl B, General Manager at Hotel Indigo Waco - Baylor, responded to this review

It is always a pleasure for us to cater to our Baylor Students and Parents! The students who have worked tirelessly to qualify and be accepted and the Parents who have sacrificed with out question to support their children. Thank you for allowing us to be your "Home away from Home" while visiting Waco & Baylor University! And yes! We... More 

Austin, Texas
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 2 weeks ago

have stayed here before, and nice new hotel. Service, cleanliness, etc., what you'd expect, But this time, got in after dinner hour, did not care to find restaurant. Looked at selection of salads in the pantry cooler next to check-in and gave one a try. What a concept - fresh greens, a big pile in fact, with decent garnish (tomatoes,... More 

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Daryl B, General Manager at Hotel Indigo Waco - Baylor, responded to this review

"Welcome addition!" Our new Market Place here at the hotel indigo has become a major benefit for our guests looking for a healthy, quick choice for dinning when you just want to relax in your room... Fresh, mixed greens with strawberries, grilled chicken breast, candied pecans and Maytag Blue Cheese or perhaps a fresh Deli Wrap with imported meats and... More 

Waco, Texas
1 review
5 of 5 stars Reviewed 2 weeks ago

This Hotel is absolutely stunning. From its modern and contemporary decor to its plush beds. The customer service was out of this world, everyone wanted you to feel right at home. I was especially impressed with the Front Desk: Krystal, Janell, Mario, Sabrina, and Aaron. From the friendly hello to my departure they were all more than accommodating. Even the... More 

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Daryl B, General Manager at Hotel Indigo Waco - Baylor, responded to this review

Anyone can build a beautiful new hotel but what we've learned is, it's the team of amazing employees you fill it with that make the difference! Guest service is slowly becoming a thing of the past (NOT HERE!) Thank you for recognizing our team and please know they are greatly appreciated! Sincerely, Daryl Barnes General Manager More 

San Antonio, Texas
1 review
5 of 5 stars Reviewed 2 weeks ago

We stay at Hotel Indigo every time we go to Waco. It's a beautiful hotel but we especially appreciate how clean it is. Every time we have stayed there our room has been spotless which makes for a more comfortable and pleasant stay. The General Manager, Daryl is gracious, present (he has been there every time we have) and bend... More 

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Daryl B, General Manager at Hotel Indigo Waco - Baylor, responded to this review

"Squeaky Clean" That's what Jeanette, Ada and our entire housekeeping team provide! Their smiles, attitude and work ethic are apparent everyday and they are greatly appreciated! Thank you now and always! Daryl Barnes General Manager More 

Lantana, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

This hotel is fantastic. The service by the staff, especially Krystal at the front desk, was over the top outstanding. Hardwood floors in the room and beautiful extra's all the way to the shower head. It was a very classy experience. One that we will share with our friends and family. We will be back to experience this again. Thank... More 

Was this review helpful? Yes 1
Daryl B, General Manager at Hotel Indigo Waco - Baylor, responded to this review

Krystal's smile and sparkling personality is one of the key ingredient to the success and #1 national ranking of this Hotel Indigo property for over all guest experience! The time, effort and design put into this hotel is something more typically found in Dallas, Los Angeles or New York. Thank you for your kind review and taking your mini-vacation here... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

How do you improve on perfection? I certainly don't know, but apparently the folks at Hotel Indigo do! From start to finish, everything was amazing. Kenny B, aka Suavamente, even drove us to the wedding we were attending and Mr. Cy let us experience what it's like to spend the evening with the King of Waco! Staying at Hotel Indigo... More 

Was this review helpful? Yes 1
Daryl B, General Manager at Hotel Indigo Waco - Baylor, responded to this review

In Webster's Dictionary under the word "FUN" is your picture! It was such a good time for the staff, management and ownership to have you and your guest's relaxing and having fun in our Bistro and Hotel! Thank you for making us your place for entertainment and lodging in Waco! Kindest regards, Daryl Barnes General Manager More 

Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

We stayed here on the last night of our spring vacation trip. It was a spur of the moment stay. We fell in love with the hotel almost the second we walked through the door. The customer service was some of the best I've ever experienced at a hotel. The pool was awesome but it was cold so didn't use... More 

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Daryl B, General Manager at Hotel Indigo Waco - Baylor, responded to this review

Thank you for highlighted some of the wonderful features of our Hotel Indigo just down the street of Baylor University! The beautiful pool & patio area, large spacious rooms, pillow-top mattresses, large glass-paneled showers, great dinning area and most importantly the teams award winning guest service! From our design team and housekeeping to guest relations and kitchen, please know how... More 

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