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Hotel Indigo Waco - Baylor

#1 of 27 Hotels in Waco
Certificate of Excellence
3.0 of 5
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211 Clay Avenue, Waco, TX 76706
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1 room 1 guest
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Hotel Indigo Waco - Baylor
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402 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Royse City, Texas
Level Contributor
58 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

I love the Hotel Indigo brand. I will be staying here again when in Waco. I loved the decor the rooms and throughout the hotel. Front desk staff was pleasant and customer service oriented. The rooms are clean and spacious. The beds and pillows were comfortable too. The towels were a little scratchy but that is not a deal breaker... More 

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Waco, Texas
1 review
5 of 5 stars Reviewed 3 days ago NEW

Everything is great, walking distance to downtown and Baylor. Restaurant is great, staff is wonderful especially Krystal at the front desk, she goes above and beyond to make your stay as pleasant and comfortable as possible. I return each time I come to waco!

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New Jersey
Level Contributor
78 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed 1 week ago

Having never stayed in a Hotel Indigo, I was expectiong a Holiday Inn experience; a good enough motel, clean and basic. Wow, was I wrong! Beautiful design, fantastic service. Had a great experience in the bar area, good service, fantastic food, a great vibe. The room was a nice size, new and clean, loved the bathroom, new and modern. The... More 

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Daryl B, General Manager at Hotel Indigo Waco - Baylor, responded to this review

We love our Baylor Families! Baylor move in week was amazing. It was great seeing all the Freshman and returning Sophomores and Juniors ready to hit the books and the Parent's swelling with pride and love as they help unpack and get the students settled in! Mimosas were passed out at check in with daily sweets tables and our Dr.... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

Hotel Indigo in Waco was the nicest hotel we have ever stayed in. It was clean, comfortable, and had great decor. The housekeeping staff should really be commended for a job well done. Also, the restaurant staff including Alyssa, Randy, and Mianca were extremely friendly. The breakfast was also top notch.

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Daryl B, General Manager at Hotel Indigo Waco - Baylor, responded to this review

Thank you for recognizing our wonderful Housekeeping team! Housekeeping is without a doubt the most difficult job in the hotel. Having worked side by side with the ladies I could barley move the next day! Jeanette and Ada have lead their team to be ranked with the best in the nation for the Indigo Brand. Next we have our Brazo's... More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

Beautiful place and nice breakfast, but when I crawled into bed I was overwhelmed with the smell of perfume. When I smelled the other side of the bed and there was nothing I know that me sheets were not changed. The staff came and I helped them change the sheets. They were really nice but I was pregnant at the... More 

Was this review helpful? Yes 2
Daryl B, General Manager at Hotel Indigo Waco - Baylor, responded to this review

Not sure where to begin as the stay date shows September of 2014? After 11 months it's difficult for me to verify, research and check with individuals who may have worked that day. Our housekeeping and cleanliness scores are amongst the best in the nation. As the 2014 Hotel Indigo of the Year we have insured many exceptional stays for... More 

Greenville, Texas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed for a total of two months at the Hotel Indigo - Baylor on a business trip. Each of the staff members was exceedingly professional and courteous. Kelly and Aaron in particular, were so helpful and understanding. Kelly was knowledgeable, personable, and always had the answers I needed quickly. When my wife and son visited, my wife made it a... More 

Was this review helpful? Yes 2
Daryl B, General Manager at Hotel Indigo Waco - Baylor, responded to this review

From Guest Relations to Maintenance and The Sales Team to Bistro expect to be treated as an honored guest in our home! Kelly and Aaron are two prime examples of why this little boutique hotel was the 2014 Hotel Indigo of the Year! We can't wait to see you and the family again soon! Kindest regards, Daryl Barnes General Manager More 

Lufkin, Texas
Level Contributor
196 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Hotel Indigo is not a five-star hotel, and doesn't claim to be. (Guys, they have window A/C units!) HOWEVER, you won't find a typical 4-story hotel as nicely appointed as this, with friendly staff and a truly unique (and quite fine) breakfast menu! The Indigo was quiet, well insulated. Still, window A/C units are noisy... Great value for the money... More 

Was this review helpful? Yes 1
Daryl B, General Manager at Hotel Indigo Waco - Baylor, responded to this review

The Hotel Indigo is proud to be the only Boutique hotel in Waco, simply meaning everything's going to be of a higher quality. Amazing pillow-top mattresses, over sized glass paneled showers, AVEDA spa products, Kuerig Coffee makers, professionally cleaned - high thread count sheets and an amazing Bar & Bistro just to name a few. Rest assure we're going to... More 

ireland
Level Contributor
299 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 242 helpful votes
5 of 5 stars Reviewed 3 weeks ago

i hadn't stayed at an Indigo before and was pleasantly surprised. Stayed for a couple of nights and was very impressed with the size of the rooms, the excellent rename of food and drinks. A shuttle service is available to the Airport and the pool/sun area is well maintained. The staff really made a great impression on me particularly Kelsey... More 

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Daryl B, General Manager at Hotel Indigo Waco - Baylor, responded to this review

It's all about the people! Kelly and Mianca are two shining examples of why this beautiful award winning boutique hotel is ranked the #1 on TripAdvisor and why people who like being pampered choose us! Thank you for your kind words and come back soon... Daryl And Team! More 

Fayetteville, AR
Level Contributor
33 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My husband and I just spent four nights at Indigo, helping our daughter get settled in for graduate work at Baylor. It was our first trip to Waco, but from our observations we've concluded that we made the right choice. Aside from the Hilton, this may be the only "full service" hotel in the city - nice bar, good restaurant,... More 

Was this review helpful? Yes 2
Daryl B, General Manager at Hotel Indigo Waco - Baylor, responded to this review

Thank you for your genuine and thoughtful review. You not only highlighted and recognized our many successes but also constructively gave us guidance to improve, and for that we are truly appreciative. We look forward to sharing time with you and your Daughter all through her stay at Baylor University! Kindest regards, Daryl Barnes General Manager More 

San Angelo, Texas
1 review
5 of 5 stars Reviewed 3 weeks ago

Hotel indigo in Waco is a great place to stay. Very close to all the hot spots, very clean lobby,rooms,restaurant, and bar. Staff was very friendly, pool was crystal clear and pool equipment was very nice and comfortable. This is our new favorite hotel chain.

Was this review helpful? Yes
Daryl B, General Manager at Hotel Indigo Waco - Baylor, responded to this review

Thank you for voting us your "New Favorite Hotel Chain" There are currently about 45 Hotel Indigo's nationally with 15 more under construction. Part of the IHG or Intercontinental Hotel Group including The Intercontinental Hotels, Crowne Plaza, Holiday Inn, Staybridge and many more. With over 5000 hotels to choose from become a member today! Our team can't wait to make... More 

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