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Hotel Indigo Waco - Baylor

#1 of 27 Hotels in Waco
Certificate of Excellence
3.0 of 5
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211 Clay Avenue, Waco, TX 76706
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Hotel Indigo Waco - Baylor
Best prices for: 1 room 1 guest
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Ranked #1 of 27 Hotels in Waco
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 4 days ago
katym0m Katy, Texas
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338 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Katy, Texas
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We wanted to stay at a hotel close to Baylor University in order to attend an event there, and chose this hotel based on other reviews. This hotel looks and feels brand new. The colors and furniture are very modern and trendy, both in lobby, rooms, and outside. Check-in was a breeze, and we were pleasantly surprised how large and... More 

Was this review helpful? Yes
Daryl B, General Manager at Hotel Indigo Waco - Baylor, responded to this review

Contemporary, vibrant and comfortable are three of the words frequently used to describe our beautiful Award Winning hotel. From the spacious rooms, over sized glass paneled showers to the KUERIG coffee makers and AVEDA spa products you're in for a treat. The breakfast buffet was pre-paid for a visiting equestrian team and we've found that like yourselves our guests preferred... More 

Minnetonka, Minnesota
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

First time visit to Waco...visiting Baylor and if by chance our daughter ends up going there.... We will ALWAYS stay at The Hotel Indigo. It was so modern clean and fresh. The room was very large, very comfortable and immaculate. Staff was great. We ate breakfast there and it was DELISH Hope we get another chance to stay there!

Was this review helpful? Yes
Daryl B, General Manager at Hotel Indigo Waco - Baylor, responded to this review

Baylor University is amazing and one of the best things about it is its high placement ratio for graduates! If by chance we are fortunate enough to have you and your daughter here for the next four years, please know you'll have an extended family here at the Hotel Indigo! Kindest regards, Daryl Barnes General Manager More 

1 review
5 of 5 stars Reviewed 5 days ago NEW

This hotel was amazing. I love when we walk into a hotel and my stepdaughter goes OMG. I got this out of her the minute we walked into our room. What I loved the most about this hotel was the fact that it had a walk in shower with titled floor, wood floors though out our room, and the fact... More 

Was this review helpful? Yes
Daryl B, General Manager at Hotel Indigo Waco - Baylor, responded to this review

For people who are familiar with Waco "OMG" is a common expression when they see how far the town has come in the last 5 or so years. The sleek, contemporary design supported by a friendly and accommodating team make for a wonderful stay! We love when our Baylor Families see for themselves why we are the place to stay... More 

Waco, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

Very clean and modern rooms. Drinks are always perfect and the food was great. Service is usually fantastic but could have been better this time around. Our waitress Mianca was not very friendly and seemed to rather gossip around the corner while our drinks ran dry. Besides the lack of attention our experience here was great. Next time we will... More 

Was this review helpful? Yes 1
Daryl B, General Manager at Hotel Indigo Waco - Baylor, responded to this review

Chef Randy and Master Mixologist Blake do and amazing job and we're very pleased to hear that part of your wonderful review! For the latter part of your experience , a little re-focusing and training will be implemented to insure a perfect dinning experience from beginning to end! Always at your service, Daryl, Chef Randy & Blake More 

Frisco, Texas
1 review
1 of 5 stars Reviewed 6 days ago NEW

We arrived at 8:30pm on April 10 for a one night stay to take our daughter to visit Baylor University. I decided I would use miles from my travel reward credit card to pay for the hotel room, so I booked the room via Chase Rewards. We travel a lot, and I have done this many times before with out... More 

Was this review helpful? Yes 1
Daryl B, General Manager at Hotel Indigo Waco - Baylor, responded to this review

Please let me start by apologizing for your experience. Yes, you are absolutely correct that mistakes can happen and of the 10's of thousands of guests we've served the first three years of operation we did experience a glitch in our reservation system unlike we have seen before. Rest assure we are working diligently to correct this anomaly. You are... More 

Dallas, Texas
1 review
5 of 5 stars Reviewed 6 days ago NEW

Couldn't have been more pleased with the service, staff and decor at the Hotel Indigo. From the welcoming front desk staff... to Cy who took such excellent care of us all with his recommendations, this is THE hotel to stay at when visiting the area.

Was this review helpful? Yes
Daryl B, General Manager at Hotel Indigo Waco - Baylor, responded to this review

Thank you for taking a moment out of your busy schedule to share your experience at our beautiful Hotel Indigo! Cy and the entire team work tirelessly to provide the best possible service for all of our guests and we're happy to add you all to our growing list of friends! Kindest regards, Daryl Barnes General Manager More 

Tucson, Arizona
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

front desk team of bryanna and alysha make a nice place a gem. "solutions not problems". knowledge is priceless! they helped a father with my visit to baylor nation to see my daughter-priceless!!!!!!!

Was this review helpful? Yes 1
Daryl B, General Manager at Hotel Indigo Waco - Baylor, responded to this review

"Priceless" We absolutely agree! Bryanna, Alysha and the whole Guest Relations team do an incredible job and not only provide excellent service but help to create lasting memories for all who join us! We look forward to 4 more years with you and your Daughter here at the award winning Hotel Indigo of Waco-Baylor! Sincerely, Daryl Barnes General Manager More 

Killeen, Texas
1 review
5 of 5 stars Reviewed 1 week ago

I have stayed at alot of hotels and the house keeping was ok or just not friendly. The service here was awsome. Jeanette Monrial was so helpful and friendly. She went the extra mile to ensure my stay there was comfortable and relaxing.

Was this review helpful? Yes
Daryl B, General Manager at Hotel Indigo Waco - Baylor, responded to this review

Thank you for recognizing Jeanette and her wonderful team that keep our hotel spotless and ranked in the top percentile of Hotel Indigo's nationally for cleanliness! You're only as good as the team you surround yourself with and Ownership & Management are very fortunate to have such an amazing team! Kindest regards, Daryl Barnes General Manager More 

Prosper, Texas
1 review
5 of 5 stars Reviewed 1 week ago

My wife and 3 kids just returned from a 1 night stay over Easter weekend on our way back from the JW Marriott San Antonio. Daryl (the GM) along with ALL of the staff did a tremendous job on making us feel super comfortable and very welcome. As a graduate from Baylor 14 years ago, it was nice to see... More 

Was this review helpful? Yes
Daryl B, General Manager at Hotel Indigo Waco - Baylor, responded to this review

Let me preface my remarks by letting you know just how much I appreciated the kindest your family exhibited during your stay. Your family photo should be placed right below "Wonderful Family" in Webster's dictionary... (for those of us who remember what a dictionary is :-) ) It's people like you all that truly make our choice of careers a... More 

Austin, Texas
1 review
5 of 5 stars Reviewed 2 weeks ago

This hotel is fresh and it feels like a resort. The open and airy lobby invites you in to a sumptuous bar and restaurant. The friendly staff at check in and check out goes with saying. Alysha is especially helpful and friendly. All of the staff I encountered greeted me with smiles and asked me if my stay was okay.... More 

Was this review helpful? Yes
Daryl B, General Manager at Hotel Indigo Waco - Baylor, responded to this review

You've highlighted some of our award winning hotels best features, starting with an extremely gracious and accommodating staff to the large, comfortable rooms and long list of upgraded amenities it's our pleasure to exceed expectations at every opportunity! Thank you for your kind words and we look forward to seeing you again soon! Sincerely, Daryl Barnes General Manager More 

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