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Homewood Suites by Hilton

#5 of 27 Hotels in Waco
Certificate of Excellence
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5620 Legend Lake Parkway, Waco, TX 76712
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Homewood Suites by Hilton
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256 Reviews from our TripAdvisor Community

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Traveler rating
    179
    50
    16
    5
    6
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99
24
13
91
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • Swedish first
  • Any
English first
  • All months
    (256)
  • Mar-May only
    (74)
  • Jun-Aug only
    (80)
  • Sep-Nov only
    (48)
  • Dec-Feb only
    (54)
All months
1 review
5 of 5 stars Reviewed 3 days ago NEW

This is one of the best Hotels in the are area. The staff is amazing and very helpful and polite. They have made my stay wonderful. This hotel has a lot of great amenities and views. I will stay here again on future trips. The food is great and healthy to eat. Breakfast in the morning is awesome. If you're... More 

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North Richland Hills, United States
5 of 5 stars Reviewed 5 days ago NEW

Travelling with a one year old is always a challenge so I look for hotels that offer two room suites so the baby can have a private area to sleep. The room we had fit the bill perfectly and provided more than adequate space for us. I appreciated that the crib provided was real and not just a pack/play. The... More 

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
homewoodwaco, Owner at Homewood Suites by Hilton, responded to this review

Thank you for the great comments! We appreciate the opportunity to earn your business while travelling to Waco! Please let us know if we can assist you with a future reservation! With Hospitality, Team Homewood Suites Waco More 

3 of 5 stars Reviewed 6 days ago NEW

The hotel didn't have the view of the water as shown in the pictures. Only a few rooms can see the water and its a very small strip of water. Internet service in the hotel was so slow. Complimentary Breakfast is great.

Review collected in partnership with Homewood Suites by Hilton

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homewoodwaco, Manager at Homewood Suites by Hilton, responded to this review

Thank you for your feedback; we appreciate the opportunity to earn your business and hope to have you back in Waco! It would be our pleasure to offer you a complimentary upgrade to a Lake View suite on your next trip, we have some really fantastic lake views in some of our suites! Please email ACTHM@hilton.com for your request and... More 

Fort Mill, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Check in person was rude and would not allow me to check in until 3 pm or later. I was only 15 minutes early and no attempt was made to check me in to my room until after 3 pm. I was not told I could check in I had to sit in the lobby and watch others check in... More 

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes 1
homewoodwaco, Manager at Homewood Suites by Hilton, responded to this review

Thank you for the feedback! We appreciate the opportunity to earn your business and look forward to having you back in Waco. Our sincere apologies that we were unable to get you checked in early; we have reviewed all service protocols with our staff to ensure the highest level of customer service is given at all times. We hope to... More 

Navarre, Florida
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Everything was excellent, food, room, etc. Would stay there again. Hotel staff very friendly and professional. Rooms were confortable. amenities were excellent. Location was perfect. Will stay at same hotel if one is available wherever I travel.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes 1
homewoodwaco, Owner at Homewood Suites by Hilton, responded to this review

Thank you for the great feedback! We look forward to having you back in Waco! More 

Shreveport, Louisiana
Level Contributor
52 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
1 of 5 stars Reviewed 3 weeks ago

This Hilton property is a disgrace! We always use Hilton hotel chains when we travel. We are loyal members to the brand because of its quality commensurate to price. But this property disappoints! The sofa bed sheets were not replaced (from the previous occupants), the breakfast service was terrible, looked like the servers are too tired and does not want... More 

Was this review helpful? Yes 1
homewoodwaco, Owner at Homewood Suites by Hilton, responded to this review

Dear Traveler, I am so disappointed to hear that you did not enjoy your stay. We take great pride in providing outstanding accommodations and great service to each and everyone of our guests. We understand the responsibility and obligation we have when you stay with us, and we want to make it right! Would you please email us directly at... More 

Wichita, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Nice clean hotel. The rooms were spacious and clean. The staff were very nice and helpful. Breakfast was amazing. The location is close to restaurants and shopping for your convenience. The outdoor pool/jacuzzi and basketball court was also a great added.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
homewoodwaco, Manager at Homewood Suites by Hilton, responded to this review

Thank you for the great feedback! We appreciate the opportunity to earn your business while travelling in Waco! We hope to have you back soon! With Hospitality, Homewood Suites Waco Management Team More 

Dallas, Texas
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My husband and I stay at this hotel every time we get a chance to pass through Waco. We really enjoy the privacy that a suite provides as well as the lake view. We try to find time to walk around the lake just once, it's always very romantic. The breakfast is always outstanding. They provide grated cheese for the... More 

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
homewoodwaco, Manager at Homewood Suites by Hilton, responded to this review

Thank you for the great feedback! We appreciate the opportunity to earn your business while travelling in Waco! We hope to have you back soon! With Hospitality, Homewood Suites Waco Management Team More 

McKinney, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

Our baseball team stayed here together and we had a wonderful stay. Having a kitchenette in our room makes things so much easier for us. Our boys felt right at home in the lobby watching tv and hanging out. The pool area was very nice and we were able to cook out together our last night here. The staff here... More 

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
homewoodwaco, Manager at Homewood Suites by Hilton, responded to this review

Thank you for the great feedback! We appreciate the opportunity to earn your business while travelling in Waco! We hope to have you back soon! With Hospitality, Homewood Suites Waco Management Team More 

San Antonio, Texas, United States
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

Obviously, all the schools are out for summer. Untrained children are working the booking and front desk. All the employees behind the lobby counter were under 23 years of age. I doubt any of the employees have ever had any hotel hospitality training. To say they are amateurs would be a compliment.

Was this review helpful? Yes 1
homewoodwaco, Owner at Homewood Suites by Hilton, responded to this review

Please accept our sincerest apologies over the level of service you received; this is not indicative of the type of business we run. Please know that we are working hard to ensure that our guests receive the highest in customer service. Please feel free to reach out directly for us as we would appreciate the opportunity to make your next... More 

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