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BEST WESTERN PLUS Victoria Inn & Suites

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8106 NE Zac Lentz Parkway, Victoria, TX 77904
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BEST WESTERN PLUS Victoria Inn & Suites
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151 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • French first
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    (151)
  • Mar-May only
    (43)
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    (37)
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san antonio,tx, United States
4 of 5 stars Reviewed yesterday NEW

Everyone was friendly. The room smelled bad at first but quickly corrected. The breakfast lady is very friendly and very talkative. The eggs are horrible and that is not her fault. They are powdered and have a syrup flavor to them. THIS SURVEY IS FAR TOO LONG. Sounds like there is more of an upper management problem than the hotel... More 

Review collected in partnership with Best Western

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Texas
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

Hotel was very clean and roomy. The bed was really comfortable! It was one of the only hotels in Victoria in a decent area that took pets. Doug the GM was incredibly nice and helpful as our air conditioner had gone out on a Friday night and we needed a cool place to stay for as couple of days until... More 

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Little Rock, Arkansas
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We normally stay at best western hotels due to the fact the best hotel in the town were my wife is from is the best western. As with this one it was clean and very spacious. And with our rewards we got one night free. My only complaint is we made a reservation for 2 rooms each night for my... More 

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Doug P, General Manager at BEST WESTERN PLUS Victoria Inn & Suites, responded to this review

Although you are a Rewards Member in one of the top 3 hotel memberships out there to date, we still treat all our guest equally. Yes the snack and beverage at check in is the instant reward for being a member, but don't forget about the points and what they can be used for. I thank you for your loyalty... More 

Houston, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed May 20, 2015

Loved the hotel...full interior access to rooms, warm, welcoming interior & friendly staff combined with very clean rooms and beds that were EXTREMELY comfortable. Our only dislike was in the continental breakfast--it was ample, but lacked in flavor and the hot foods looked and tasted like they had just come out of the microwave. Fortunately, there were some fresh fruits... More 

Review collected in partnership with Best Western

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Doug P, General Manager at BEST WESTERN PLUS Victoria Inn & Suites, responded to this review

Thank you for the positive feedback and constructive suggestion. Cleanliness and comfort are a necessity at home therefore we make you feel at home by making your stay exceed expectations of clean and comfortable. The home-style feel of the hotel is by far one one of its best qualities. Genuine caring staff and 24 hours there is a trained and... More 

San Antonio, Texas
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed May 4, 2015

Hotel was nice and clean as expected. However, internet did not work anywhere in the hotel. When I called down to front desk, I was told to bring my computer to the lobby and try logging in there. After hours of frustration trying to work, I finally did. It still did not work. At breakfast everyone was complaining about the... More 

Review collected in partnership with Best Western

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Doug P, General Manager at BEST WESTERN PLUS Victoria Inn & Suites, responded to this review

I do apologize the internet quality during your stay was not exceptional. We have experienced a malfunction in some hardware that is not controlled by our hotel staff/personnel but a third party. We are in the process of replacing these items and also upgrading the speeds of the internet during the technology renovation happening in the near future. I understand... More 

New Braunfels,TX, United States
Level Contributor
44 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed April 18, 2015

Always a pleasure to stop into Victoria's BW location as I can depend on a nice clean, comfortable location to stay the night. Some guests get up early and are not very courteous as to how loud their speech is in the morning but it does help remind you to get up when you want to get going early. Bath... More 

Review collected in partnership with Best Western

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Doug P, General Manager at BEST WESTERN PLUS Victoria Inn & Suites, responded to this review

Thank you guys for the review. We value every bit of feedback and utilize this information to create a positive and exceptional experience for our loyal guest and future guest. The coffee machine and the 8 selections of different coffee beverages as well as hot chocolate are available 24/7. This reduces the possibility of having coffee available that is not... More 

San Antonio, United States
2 reviews
3 of 5 stars Reviewed April 14, 2015

Staff was friendly. Much difficulty using wifi and the tv remote. Some of the staff could not solve the issue at first. Turned out the remote and channel guide was not the oned for the TV in the room. The chair and hassock were soiled. An offensive odor was corrected somewhat when I turned the AC on

Review collected in partnership with Best Western

Was this review helpful? Yes
Doug P, General Manager at BEST WESTERN PLUS Victoria Inn & Suites, responded to this review

I do apologize that we did not exceed your expectations. We strive to provide an experience that shows you are staying with people who care about your stay on a personal level and not just a financial level. We have been upgrading and updating our features at the hotel with larger TVs and faster internet. These new upgrades sometimes experience... More 

Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed April 11, 2015

A good hotel stay is about sleeping. If you don't sleep well, it's a bad stay, no matter how ritzy the hotel. The problem here is the beds. Many hotel beds are soft, but still support you. These beds are soft and saggy in the middle. If you sleep on your stomach (as I do to reduce snoring), you are... More 

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Conroe
2 reviews
5 of 5 stars Reviewed April 9, 2015

Went to Victoria Texas and stayed at the Best Western Inn, visting my daughter and grand kids for my birthday. Had a great visit and had a wonderful restful stay at the Inn. Used the pool with the hot tub, enjoyed a very good breakfast the Inn furnished, great coffee.

Review collected in partnership with Best Western

Was this review helpful? Yes
Doug P, General Manager at BEST WESTERN PLUS Victoria Inn & Suites, responded to this review

Thank you for the positive feedback and I am glad your stay with us was a wonderful stay. I can atest to the coffee and how flavorful and refreshing it is anytime of day. With the multiple selections of coffee based drinks, there is a taste for everyone, including hot chocolate for the kids. Hope your family is doing great... More 

Azle, Texas
1 review
2 of 5 stars Reviewed March 20, 2015

Very nice hotel, we stayed in the apartment. Very spacious and stocked. The night employees were very helpful. We called ahead looking for a hot tub and were assured they had one and it was open. When we got there the hot tub did not work and was ice cold. The morning staff was very loud and woke us up... More 

Was this review helpful? Yes
Doug P, General Manager at BEST WESTERN PLUS Victoria Inn & Suites, responded to this review

I do apologize on behalf of my entire team that the Hotel did not exceed your expectations. We value customer service above all else here and are in the process of training some new employees and getting them on the path to understanding that you, the guest, always comes first and foremost in all operations and activities. We will take... More 

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