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BEST WESTERN PLUS Victoria Inn & Suites

Certificate of Excellence
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8106 NE Zac Lentz Parkway, Victoria, TX 77904
Best prices for: 1 room 1 guest
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BEST WESTERN PLUS Victoria Inn & Suites
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BEST WESTERN PLUS Victoria Inn & Suites
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148 Reviews from our TripAdvisor Community

Traveler rating
    96
    34
    8
    6
    4
See reviews for
36
25
12
65
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • French first
  • Any
English first
  • All months
    (148)
  • Mar-May only
    (43)
  • Jun-Aug only
    (34)
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Houston, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Loved the hotel...full interior access to rooms, warm, welcoming interior & friendly staff combined with very clean rooms and beds that were EXTREMELY comfortable. Our only dislike was in the continental breakfast--it was ample, but lacked in flavor and the hot foods looked and tasted like they had just come out of the microwave. Fortunately, there were some fresh fruits... More 

Review collected in partnership with Best Western

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San Antonio, Texas
Contributor
17 reviews 17 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Hotel was nice and clean as expected. However, internet did not work anywhere in the hotel. When I called down to front desk, I was told to bring my computer to the lobby and try logging in there. After hours of frustration trying to work, I finally did. It still did not work. At breakfast everyone was complaining about the... More 

Review collected in partnership with Best Western

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Doug P, General Manager at BEST WESTERN PLUS Victoria Inn & Suites, responded to this review

I do apologize the internet quality during your stay was not exceptional. We have experienced a malfunction in some hardware that is not controlled by our hotel staff/personnel but a third party. We are in the process of replacing these items and also upgrading the speeds of the internet during the technology renovation happening in the near future. I understand... More 

New Braunfels,TX, United States
Senior Contributor
42 reviews 42 reviews
42 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed April 18, 2015

Always a pleasure to stop into Victoria's BW location as I can depend on a nice clean, comfortable location to stay the night. Some guests get up early and are not very courteous as to how loud their speech is in the morning but it does help remind you to get up when you want to get going early. Bath... More 

Review collected in partnership with Best Western

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Doug P, General Manager at BEST WESTERN PLUS Victoria Inn & Suites, responded to this review

Thank you guys for the review. We value every bit of feedback and utilize this information to create a positive and exceptional experience for our loyal guest and future guest. The coffee machine and the 8 selections of different coffee beverages as well as hot chocolate are available 24/7. This reduces the possibility of having coffee available that is not... More 

San Antonio, United States
2 reviews
3 of 5 stars Reviewed April 14, 2015

Staff was friendly. Much difficulty using wifi and the tv remote. Some of the staff could not solve the issue at first. Turned out the remote and channel guide was not the oned for the TV in the room. The chair and hassock were soiled. An offensive odor was corrected somewhat when I turned the AC on

Review collected in partnership with Best Western

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Doug P, General Manager at BEST WESTERN PLUS Victoria Inn & Suites, responded to this review

I do apologize that we did not exceed your expectations. We strive to provide an experience that shows you are staying with people who care about your stay on a personal level and not just a financial level. We have been upgrading and updating our features at the hotel with larger TVs and faster internet. These new upgrades sometimes experience... More 

Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed April 11, 2015

A good hotel stay is about sleeping. If you don't sleep well, it's a bad stay, no matter how ritzy the hotel. The problem here is the beds. Many hotel beds are soft, but still support you. These beds are soft and saggy in the middle. If you sleep on your stomach (as I do to reduce snoring), you are... More 

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Conroe
2 reviews
5 of 5 stars Reviewed April 9, 2015

Went to Victoria Texas and stayed at the Best Western Inn, visting my daughter and grand kids for my birthday. Had a great visit and had a wonderful restful stay at the Inn. Used the pool with the hot tub, enjoyed a very good breakfast the Inn furnished, great coffee.

Review collected in partnership with Best Western

Was this review helpful? Yes
Doug P, General Manager at BEST WESTERN PLUS Victoria Inn & Suites, responded to this review

Thank you for the positive feedback and I am glad your stay with us was a wonderful stay. I can atest to the coffee and how flavorful and refreshing it is anytime of day. With the multiple selections of coffee based drinks, there is a taste for everyone, including hot chocolate for the kids. Hope your family is doing great... More 

Azle, Texas
1 review
2 of 5 stars Reviewed March 20, 2015

Very nice hotel, we stayed in the apartment. Very spacious and stocked. The night employees were very helpful. We called ahead looking for a hot tub and were assured they had one and it was open. When we got there the hot tub did not work and was ice cold. The morning staff was very loud and woke us up... More 

Was this review helpful? Yes
Doug P, General Manager at BEST WESTERN PLUS Victoria Inn & Suites, responded to this review

I do apologize on behalf of my entire team that the Hotel did not exceed your expectations. We value customer service above all else here and are in the process of training some new employees and getting them on the path to understanding that you, the guest, always comes first and foremost in all operations and activities. We will take... More 

Bandera
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 4, 2015

Great location in the northern part of Victoria, convenient to Victoria Mall and several excellent chain restaurants. Direct call to hotel for reservations resulted in excellent service and room advice. Upon arrival, we received a nice Welcome Bag and a very clean room. The surrounding neighborhood was very quiet and safe with great choice of restaurants. The giant plus for... More 

Was this review helpful? Yes 1
Doug P, Manager at BEST WESTERN PLUS Victoria Inn & Suites, responded to this review

That is amazing! Those kind sized beds do make for some of the best reviewed sleep experiences in Victoria. Our staff focuses on making the hotel friendly but professional to give you a home away from home experience that comes with first class service and experience as well. Look forward to seeing you again when you decide to get some... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 3, 2015 via mobile

This hotel was right next to the Victoria mall. There are resturants everywhere. Clean room and quiet guests. I will be staying there again. Very good price for two queen sized beds. I would have liked a healthier breakfast, but they did offer a variety of breakfast items.

Was this review helpful? Yes 1
Doug P, Manager at BEST WESTERN PLUS Victoria Inn & Suites, responded to this review

I am very pleased to hear that your expectations were exceeded and then some. We are always pleased to have guest give us such a positive review about the things we are doing right so we can capitalize on those suggestions and only improve further. See you again soon, stay warm and stay dry!!! More 

Brownsville, Texas
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 3, 2015

We stopped in Victoria on our way to our new home in Brownsville, Tx. No reservation was no problem and neither was our cat. Comfortable bed, nice room and lots of restaurants nearby. The desk clerk was friendly, free internet, and great breakfast.

Was this review helpful? Yes 1
Doug P, Manager at BEST WESTERN PLUS Victoria Inn & Suites, responded to this review

Thank you for the positive input and feedback. Our hotel is pet friendly but only on the first floor are pets allowed. The second and third floors can be slightly quieter but all normal guest we have staying with us are early risers and early sleepers. I am very pleased to hear your experience was a great one. Come see... More 

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