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Holiday Inn Express Hotel & Suites Uvalde

Certificate of Excellence
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2801 East Main Street, Uvalde, TX 78801
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Holiday Inn Express Hotel & Suites Uvalde
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Ranked #2 of 7 Hotels in Uvalde
Certificate of Excellence 2014
A recent review
5 of 5 stars Reviewed February 2, 2015
Kristin P
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62 reviews from our community

Traveler rating
    32
    20
    4
    2
    4
See reviews for
17
8
2
15
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
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English first
  • All months
    (62)
  • Mar-May only
    (12)
  • Jun-Aug only
    (18)
  • Sep-Nov only
    (15)
  • Dec-Feb only
    (17)
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1 review
1 of 5 stars Reviewed 2 weeks ago via mobile

We paid money for 2 beds and a sofa. Along with it being a NON-SMOKE ROOM. We went to the hotel and the lady working there confirmed we had never paid for such a room and argued,later my mom found proof we had paid for a room and she said that we couldn't Have a room for a few days.... More 

Was this review helpful? Yes
pateljay, General Manager at Holiday Inn Express Hotel & Suites Uvalde, responded to this review

I'm concerned about the problems you experienced at our hotel during your recent visit. I'm writing to thank you for taking the time to bring this matter to my attention. We accommodate many guests each evening, and we strive to make their stay a satisfying one. The principal goal of our hotel is to provide dependable service to all of... More 

Hartford, Connecticut
1 review
1 of 5 stars Reviewed February 9, 2015

Given a room on the highway end - was very noisy. Asked for another room - only two available were next to noisy kids. Decided not to stay but was told we would be charged because we checked in more than 30 minutes ago. 15 of those were spent waiting for other folks to check in. Receptionist was not able... More 

Was this review helpful? Yes
pateljay, General Manager at Holiday Inn Express Hotel & Suites Uvalde, responded to this review

Thank you for choosing our hotel during your time in Uvalde, our Guest satisfaction is our priority and I am disappointed that you were not happy with your stay. I appreciate your feedback, it gives us an opportunity to retrain on customer service and communicating better with our guest. If you're in our city again, please reconsider staying with us. More 

1 review
5 of 5 stars Reviewed February 2, 2015

One of the most comfortable beds we ever slept in. The room was very clean and the staff was friendly. The breakfast was also pretty good. We stayed at Hampton Inn last time we visited, and thought we would try the Holiday Inn on this stay. We will definitely be choosing Holiday Inn again next time we come to visit!

Was this review helpful? Yes
pateljay, Front Office Manager at Holiday Inn Express Hotel & Suites Uvalde, responded to this review

Thank you for taking the time to leave us such a wonderful review. We are very pleased to read that you really like our clean and comfortable rooms. We do hope to have the opportunity to serve you again when your plans bring you back to the Uvalde area. More 

Austin, Texas
Top Contributor
61 reviews 61 reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed January 3, 2015

My family and I stayed here when my great uncle passed away. The 2 bed room was spacious and comfortable for myself and my grandparents. We were near the back of the hotel so we didn't have any issues hearing the high way and it's helpful that this place is in the middle of town because we were close to... More 

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pateljay, Front Office Manager at Holiday Inn Express Hotel & Suites Uvalde, responded to this review

Thank you for taking the time to leave us a review. I'm very pleased to hear you had a comfortable stay here with us at the Holiday Inn Express, we hope to be able to serve you again when your plans bring you back to the Uvalde area. More 

Lawrenceville, Georgia
Senior Contributor
39 reviews 39 reviews
6 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed December 29, 2014

Checked in early and had a reasonably priced meal across the road at the Oasis. But come nightfall the road noise kept us awake. Trucks using their Jake's were a constant event. The sign on US83 said the hotels were at the junction of 83 & 90 which is not true. The Hie and Hampton are about 3 MILES East

Was this review helpful? Yes 1
pateljay, General Manager at Holiday Inn Express Hotel & Suites Uvalde, responded to this review

Thank you for taking the time to leave us a review about your stay. I apologize there was some noise at our hotel, thank you for bring that to our attentions we will be sure to make sure to attend that issue right away. We hope to serve you again in the near future. More 

Cypress, Texas
Top Contributor
105 reviews 105 reviews
47 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed September 1, 2014

I stayed here on my way back to Houston and decided on this hotel instead of across the street at Hampton Inn because of the Stripes and Liquor store next door! Sometimes you just have to find a way to make a decision! I'm glad I chose HIEX. Check-in was very pleasant and my room was fine. It's a standard... More 

Was this review helpful? Yes
pateljay, Front Office Manager at Holiday Inn Express Hotel & Suites Uvalde, responded to this review

Thank you so much for taking the time to leave us a review, We really appreciate it. I'm happy to hear you enjoyed your stay here with us, we hope to be able to serve you again in the near future. More 

1 review
5 of 5 stars Reviewed August 24, 2014

My wife and I have stayed here everytime we are in town,which is quite often, and have always had an excellent experience with cleanliness and extremely friendly staff. There is also a great free hot breakfast every morning, free wifi and a nice pool.

Was this review helpful? Yes
pateljay, General Manager at Holiday Inn Express Hotel & Suites Uvalde, responded to this review

Thank you so much for taking the time to leave us such a wonderful review about our hotel. We are very pleased to hear you always enjoy your stay with us. We look forward to serving you again in the near future. More 

Texas, Australia
Top Contributor
62 reviews 62 reviews
38 hotel reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed July 13, 2014

Convenient location, decent hot breakfast, reasonably quiet, ok hvac, ok room lighting. The room reeked of that spray cleaner wax stuff smell. The smell got into my suitcase and all my clothes then smelled like the spray. I had to launder everything when I got home. Had to put my suitcase out in the Texas sun for several days to... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Uvalde, responded to this review

Dear Zygret Z, Thank you for taking the time to provide feedback on your stay. It is unfortunate the ambient aroma prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. Thank you again for your comments, we look forward to serving you in... More 

HUNTSVILLE
Contributor
18 reviews 18 reviews
8 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 9, 2014

We check in just fine. Get to our room and there is a machine cleaning the air still in our room. Go to call front desk and the phone is broken. Call front desk from my cell to report the machine. They never come so we take machine to them. Bathroom door does not close. Our in room coffee pot... More 

Was this review helpful? Yes
pateljay, Front Office Manager at Holiday Inn Express Hotel & Suites Uvalde, responded to this review

I'm concerned about the problems you experienced at our hotel during your recent visit. I'm writing to thank you for taking the time to bring this matter to my attention.. We accommodate many guests each evening, and we strive to make their stay a satisfying one. The principal goal of our hotel is to provide dependable service to all of... More 

Fort Worth, Texas
Contributor
13 reviews 13 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed June 21, 2014 via mobile

Excellent hotel. Clean rooms great breakfast. Internet is bad!! 4 floors w 1 slow elevator. You figure that one. Be prepared to have your key re programmed every one you go out. Overall good place to stay

Was this review helpful? Yes
pateljay, Front Office Manager at Holiday Inn Express Hotel & Suites Uvalde, responded to this review

Thank you for taking the time to provide us with details of your recent stay. On behalf of the staff and management team, I'd like to offer my apologies for the issues you faced during your time here. Our ultimate goal is to provide excellent service and convenience to our guests, and we deeply regret falling short of that during... More 

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