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Holiday Inn Tyler-South Broadway

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5701 South Broadway, Tyler, TX 75703
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Holiday Inn Tyler-South Broadway
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Holiday Inn Tyler-South Broadway
Holiday Inn Tyler-South Broadway
Holiday Inn Tyler-South Broadway
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137 reviews from our community

Traveler rating
    59
    38
    19
    16
    5
See reviews for
25
11
12
64
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Savannah, Georgia
1 review
5 of 5 stars Reviewed 2 days ago NEW

After a 7 day stay at this Holiday Inn for business, I know that this will be where I stay in the future. Veronica, Tef and Nicole are awesome Front Desk staff. They make you feel at home as soon as you walk in the door. Bartender Bradley was the consummate professional and turned out to be my hospitality POC,... More 

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HotelManagerHISB, General Manager at Holiday Inn Tyler-South Broadway, responded to this review

Thank you so much for the comments regarding our staff at the Holiday Inn So. Broadway in Tyler TX. I was extremely proud when I read your comments regarding our staff. Every one of them are top notch in the service industry and it is nice to see them recognized. Come back and see us on your next visit to... More 

Clearwater, Florida
Senior Contributor
34 reviews 34 reviews
34 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Newly updated. Excellent front desk. Room service/cleaning is both friendly and efficient. You absolutely must visit the bar. Bradley goes beyond the call of duty and makes one mean Margarita. Nice location, nice Internet and nice rooms. I stayed on the 7th floor, cannot speak to the rest.

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HotelManagerHISB, General Manager at Holiday Inn Tyler-South Broadway, responded to this review

Thank you so much for your comments regarding the Holiday Inn So. Broadway and Summerfields Bar and Grille in Tyler TX. We appreciate your comments and are happy to see your opinion of our new restaurant and bar. Come back for that margurita soon...... More 

Howe, Texas
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

My wife and I were part of a tour bus group that spent the night at Holiday Inn and we were treated with great care, courtesy, and as welcome guests. I would rank this location and staff as among the best that I have had in my travels. Everyone worked hard to give us the best of service. The managers,... More 

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HotelManagerHISB, General Manager at Holiday Inn Tyler-South Broadway, responded to this review

Thank you so much for your comments regarding your stay at the Holiday Inn So. Broadway in Tyer TX. I will pass along your comments to William and Ana and the rest of the staff as they enjoy hearing about happy guests such as yourself. If you are ever in the Tyler area again, I hope that your choice will... More 

Austin, Texas
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

Last minute need for room resulted in a pleasant stay. Very nice updated room with comfortable bed and lots of space. Bartender Bradley very knowledgable and serves great drinks & conversation. He takes pride in what he serves. Worth stopping for a drink if not a night.

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HotelManagerHISB, General Manager at Holiday Inn Tyler-South Broadway, responded to this review

Thank you so much for your comments regarding the Holiday Inn So. Broadway in Tyler TX. I will pass along your comments to Bradley as I know he takes pride in making sure our guests feel comfortable while staying at our hotel. Again, Thank you...come back and see us soon. More 

Franklin, Tennessee
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

We chose this hotel because it was economical and pet friendly. It was a great choice. Staff was excellent, room was comfortable, hotel was convenient to so many places in Tyler. We had a plumbing issue but it was handled so well that I would not hesitate in staying here again. Good job, Holiday Inn, Tyler!!

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HotelManagerHISB, General Manager at Holiday Inn Tyler-South Broadway, responded to this review

Thank you so much for your kinds words regarding the Holiday Inn So Broadway in Tyler TX. We appreciate your feedback and hope you return very soon.... More 

1 review
5 of 5 stars Reviewed 1 week ago

I was there for a week on a work trip and the service was amazing! The breakfast bar...those waffles were to die for! Very clean rooms. Renovations were in progress but i was never disturbed at all. Will be back soon!

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HotelManagerHISB, General Manager at Holiday Inn Tyler-South Broadway, responded to this review

Thank you for your comments regarding the Holiday Inn So. Broadway in Tyler TX. We appreciate your comments and look forward to your return. The renovations should be completed by the time you return. Thank you again. More 

Pine Hill, Alabama
1 review
5 of 5 stars Reviewed 1 week ago

Everything about our stay was great! Our room was comfy and great and the bed was perfect after the trip we had that day . The man at Front desk Tef was very helpful and was very polite , he explained every detail to us since we have never stayed at this property before. We will defiantly be staying here... More 

Was this review helpful? Yes
HotelManagerHISB, General Manager at Holiday Inn Tyler-South Broadway, responded to this review

Thank you so much for your comments regarding the Holiday Inn So. Broadway in Tyler TX. I will certainly pass along your commets to Tef as he will be happy to hear that he took good care of you while a guest at our hotel. We appreciate the compliments and hope to see you back again soon... More 

Saint Peters, Missouri
1 review
5 of 5 stars Reviewed 2 weeks ago

As the Secretary of our Association I had to deal with all of the people at the hotel who affected our convention. There were so many people who helped throughout our stay I cannot possibly list all of them but I would like to single out a few who made the entire stay almost completely effortless for me. Starting with... More 

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HotelManagerHISB, General Manager at Holiday Inn Tyler-South Broadway, responded to this review

Thank you so much for your comments regarding your convention at the Holiday Inn So. Broadway in Tyler TX. We had a great time with your group. We appreciated the fact the even though we were undergoing renovations, your group was very understanding and worked with us to make your meeting a success. I will agree that Chef Felipe went... More 

Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We came for a mini vacation/staycation and had a great stay! Room was great and front desk staff was also so friendly! The shuttle driver Frank McQueen was very helpful and drove us to dinner and picked us up. He was so knowledgable and friendly!

Was this review helpful? Yes
HotelManagerHISB, General Manager at Holiday Inn Tyler-South Broadway, responded to this review

Thank you so much for your feedback regarding the Holiday Inn So. Broadway in Tyler TX. We appreciate your comments and Frank will be thrilled that you mentioned him in your comments. I will certainly pass them along to him. Thank you again, come back and see us soon More 

1 review
5 of 5 stars Reviewed 3 weeks ago

Our experience was very good while here on business. We encountered a very special lady by the name of Cassandra Adams that worked as a Banquet Server. She was very informative and helpful. She is a hard worker and was always there to assist us with anything that we needed. Thank you Cassandra Adams!

Was this review helpful? Yes
HotelManagerHISB, General Manager at Holiday Inn Tyler-South Broadway, responded to this review

Thank you so much for your comments concerning the Holiday Inn So. Broadway in Tyler TX. Cassandra has been with this company since 1999 as is many of our staff members. She along with others take pride in their service to our guests. Come back and see us soon..... More 

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