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All 32 Tyler hotels

Holiday Inn Tyler-South Broadway

3.0 of 5 Hotel   |   5701 South Broadway, Tyler, TX 75703
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Holiday Inn Tyler-South Broadway
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68%
Ranked #15 of 32 hotels in Tyler
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 1 week ago
BAToeTapper Broken Arrow, Ok
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106 people have reviewed this hotel

Traveler rating
    42
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    14
    16
    4
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20
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
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English first
Broken Arrow, Ok
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

I was very comfortable as a single woman at this hotel. The hotel rooms were very clean and the air conditioning cold. The atmosphere didn't have a lot of pomp and circumstance, check-in was swift and the staff was very kind and helpful. I loved, loved, loved that I could walk to several restaurants to eat dinner. If I had... More

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HotelManagerHISB, General Manager at Holiday Inn Tyler-South Broadway, responded to this review

Thank you for your nice comments regarding our hotel. I noticed you mentioned our fitness center. I have good news for you. In our multi millon dollar renovation we will be increasing the size of our fitness center. We hope to have that completed by end of third quarter of 2014. In the meantime, however, our guests are invited to... More

Dallas, Texas
1 review
1 of 5 stars Reviewed 3 weeks ago

Traveled to Tyler with family for a race with two young boys and an 18 month girl. We travel alot and could get past the renovation mess. Didn't know it when we booked but it is what it is. However, we didn't ask to be kept awake all night by dogs barking. The room next to us had a dog... More

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HotelManagerHISB, General Manager at Holiday Inn Tyler-South Broadway, responded to this review

Thank you for your comments regarding the issue with the dogs. We are working on new policies to handle the Pet Friendly hotel concept of our hotel. As far as the renovations are, we have completed the total room renovation except for the closet and guest rooms doors. The pool area has been completed with a new pergola and new... More

Texas
Top Contributor
142 reviews 142 reviews
30 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 4 weeks ago

After last year’s experience at a different hotel in this city for the same type of meetings, I was leery. It was refreshing to have front desk staff welcome me and offer a speedy check-in. This chain offers no frills standardization, with clean rooms and basic amenities. I can’t speak to price since the reservations were handled by another, but... More

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HotelManagerHISB, General Manager at Holiday Inn Tyler-South Broadway, responded to this review

Thank you for your comments regarding your stay with us. I appreciate the fact that you took note of our quality staff and great food. We are completed with the room renovations and soon will be renovation the restaurant and louge area. I hope when you return next year you will be able to enjoy the new atmosphere. Thank you... More

2 reviews
2 of 5 stars Reviewed March 2, 2014 via mobile

For the price they charge to stay go find another hotel. The hotel was under renovation but I could tell if our room had been renovated or was needing it. Many cosmetic flaws within the room. The deadbolt on the door did not function. The refrigerator did not get cool enough to use. The worse part of the stay was... More

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HotelManagerHISB, General Manager at Holiday Inn Tyler-South Broadway, responded to this review

Thank you for your comments regarding the water issues you and your friends encountered during your stay with us. I am happy to report that we are close to 80% complete on changing out our shower valuves that caused the issue to happen. We have 183 rooms and it has taken a few months to get all the rooms completed... More

Mount Pleasant, Texas
Contributor
13 reviews 13 reviews
7 hotel reviews
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed February 22, 2014

We have stayed here several times and will not be staying again. The front desk was not friendly or helpful and this had nothing to do with the renovations taking place. First we asked for a room close to a door because of an injury making it difficult to walk. We were told there wasn't any other room available. This... More

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HotelManagerHISB, General Manager at Holiday Inn Tyler-South Broadway, responded to this review

Thank you for your comments to Trip Advisor and our brand website. As I explained our hotel has 183 rooms and have been booked the last two weeks. I am not sure when you stayed with us but I do apologize that we could not get a room closer to the lobby or elevators for you. I will check into... More

Dallas, Texas
Top Contributor
61 reviews 61 reviews
9 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed February 17, 2014

I will start out by saying that this is a very nice hotel, have stayed here before and will stay in the future. We stayed this past Saturday night and it was a bad experience, due to a clerk checking us into a room that should not have been rented for that night. They have a row of rooms that... More

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HotelManagerHISB, General Manager at Holiday Inn Tyler-South Broadway, responded to this review

Thank you for your comments regarding your stay with us. I certainly apologize for the inconvenience caused during the event going on in our ballroom. We certainly try to do our best not to rent those rooms out to guests not attending the event. Sometimes however we slip up I will certainly address this issue and use it as a... More

Top Contributor
333 reviews 333 reviews
133 hotel reviews
85 helpful votes 85 helpful votes
3 of 5 stars Reviewed February 12, 2014

The hotel is located in the middle of a shopping center so going hungry or without shopping is not an option. The rooms were ok. Normal in comfort- but I do have to point out that I love their choice of firm and soft pillows. Also big flat tv!!!! The bathroom were small and paint was peeling off but the... More

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HotelManagerHISB, General Manager at Holiday Inn Tyler-South Broadway, responded to this review

Thank you for your comments concerning our hotel. We are undergoing a multi million dollar renovation and one of the projects left to do is closet doors in all rooms. I apologize for the rudeness of our front office agent. We are known for our great customer service and will pass your comments on to our Front Desk Manager to... More

Houston, Texas
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 23, 2013

This place isn't terrible, but it costs about the same as a lot of places that are way better. The worst part of the visit was that the sink & shower water reached almost 170 degrees when 130 is regulation. 170 can scald and adult in half a second and cause 2nd & 3rd degree burns. The bathtub had rust... More

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HotelManagerHISB, General Manager at Holiday Inn Tyler-South Broadway, responded to this review

Thank you for your comments regarding your stay with us. I apologize that your stay was not a memorable one. I was glad that our Chief Engineer was able to help you get the water regulated while you were here. We are in the middle of renovations and hope you will come back and try us again. Please ask for... More

Stirling
Contributor
13 reviews 13 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed November 4, 2013

My wife and I stayed at this hotel while visiting friends in Tyler. We spent 2 days at the start of the week and one day at the end in this hotel I had read a lot of comments about the renovations which would be taking place. Apart from the canopy over the front entrance being improved, I didn't see... More

Was this review helpful? Yes
HotelManagerHISB, General Manager at Holiday Inn Tyler-South Broadway, responded to this review

I was excited to see that your first time in Texas was a pleasant one staying at our hotel. I was also glad to see that you were not inconvenienced by the renovations going on. It is not always easy to keep the work that is going on away from the guests view and comfort. You did mention the doors... More

Houston, Texas
Top Contributor
54 reviews 54 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed October 30, 2013

This Holiday Inn was disappointing. We were stuck in a far corner of the building (240's) where the halls smelled moldy & nauseating. There was no ice machine on the 2nd. floor. The elevators were only the south end of bldg. & we were on the far north end--a long way for 2 in their 60's to be carrying luggage... More

Was this review helpful? Yes
HotelManagerHISB, General Manager at Holiday Inn Tyler-South Broadway, responded to this review

Thank you for your reveiw on Trip Advisor. I apologize that you were unhappy with the location of your room. We would of been happy to move you to a closer location near the lobby. I appreciate the fact that you recognized our staff. They are very dedicated to their job of making our guests feel welcome. We are currently... More

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Additional Information about Holiday Inn Tyler-South Broadway

Also Known As:
Holiday Inn Tyler-South Broadway Hotel Tyler
Holiday Inn Tyler-South Broadway Hotel
Holiday Inn Tyler
Holiday Inn Select Tyler
Tyler Holiday Inn
Address: 5701 South Broadway, Tyler, TX 75703
Phone Number:
Location: United States > Texas > Tyler
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#12 Business Hotel in Tyler
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Tyler-South Broadway 3*
Official Description (provided by the hotel):
Holiday Inn South Broadway is Tyler's largest full service hotel and is the business traveler's first choice when choosing a hotel in Tyler. Winner of a "Best of 2009" award by Texas Meetings + Events Magazine, it is easy to see why we are the meeting planners first choice as well. Families love us because kids eat and stay free in our hotel! Pets are welcome too! Check out our Holiday Inn hospitality soon! ... more   less 
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