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Holiday Inn Tyler-South Broadway

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5701 South Broadway, Tyler, TX 75703
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Holiday Inn Tyler-South Broadway
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Holiday Inn Tyler-South Broadway
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194 Reviews from our TripAdvisor Community

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Traveler rating
    95
    54
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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    (70)
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Hawkins
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I chose this hotel because it had a great pool area and outside slider doors to access the pool area... also had great views of tyler from the upstairs rooms.... went to first room,, could not access the balcony area at all, could not even open in a little bit! that was not good.... went back downstairs got a ground... More 

Was this review helpful? Yes
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

The staff here is exceptional!! We really enjoyed our stay and look forward to coming again. A big thank you to Cassandra and Gayle for their service. You ladies went above and beyond!!! The food is great and the facilities are always clean. I would recommend this hotel to everyone I know.

Was this review helpful? Yes
Tyler, Texas
5 of 5 stars Reviewed 5 days ago NEW

We were there having a function.. Stanton School Reunion.. They were very helpful for the whole weekend. Cassandra, Samuel, Gayle were great.. Cassandra has helped me several times that i have been there.. and she is always pleasant

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5 of 5 stars Reviewed 6 days ago NEW

i attended a school reunion and the food service staff were excellent. the Friday night service was excellent and enjoyable. On Saturday night the staff once again did a marvelous job with the food for the night. the staff included Calrrisia, Gayle, Samuel, Keith, Eric and Patty

Was this review helpful? Yes
HotelManagerHISB, General Manager at Holiday Inn Tyler-South Broadway, responded to this review

Thank you so much for your comments on our food service staff at the Holiday Inn So. Broadway in Tyler TX. We were happy to see you enjoyed your class reunion and our staff. Come back and see us soon whenever you return to Tyler More 

Tyler, Texas
1 review
5 of 5 stars Reviewed 1 week ago

Rebecca always takes very good care of me at booking and goes out of her way to accommodate my request. The hotel check in was quick and easy and the staff was very nice. They have an excellent pool. Try and get a pool view room.

Was this review helpful? Yes
HotelManagerHISB, General Manager at Holiday Inn Tyler-South Broadway, responded to this review

Thank you so much for your kind words regarding the Holiday Inn So. Broadway in Tyler TX. We appreciate the comments on Summerfields Bar and Grille. Since our renovations, we have received many compliments on the "new look" and are glad to see our guests appreciate it. Come back real soon to visit us again. More 

Bullard, Texas
1 review
5 of 5 stars Reviewed 1 week ago

Stanton All School Reunion was held in the banquet rooms of this Holiday Inn. The staff-- Cassandra, Patty, Gayle, Tina D., Ricky,Keith, Eric and Shellie did an excellent job of ensuring that we were satisfied with our accommodations. Trying to please over 250 people for three days is not an easy task. But their service was second to none. They... More 

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HotelManagerHISB, General Manager at Holiday Inn Tyler-South Broadway, responded to this review

Thank you for your comments regarding the staff and the Holiday Inn So. Broadway in Tyler TX. We are very appreciative of our staff and feel fortunate to have them on our team. We hope that you you come back and see us the next time you visit Tyler. More 

5 of 5 stars Reviewed 1 week ago

Marvelous Cassandra patty gayle Tinafd Rick Keith Eric Shellie. The people did a wonderful job and gave great service the whole night. I will be doing business in the cuter here because the hospitality was just like I was at my home. I recommend this hotel to however visits Tyler .

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HotelManagerHISB, General Manager at Holiday Inn Tyler-South Broadway, responded to this review

Thank you so much for the kind comments regarding our staff at the Holiday Inn So. Broadway in Tyler TX. We appreciate the comments and will pass them along to the staff. We look forward to doing business with you in the future. Thanks again.... More 

Bryan, Texas
1 review
5 of 5 stars Reviewed 1 week ago

I attended a workshop at this hotel and stayed the night on June 9, 2015. Hands down, it is the best Holiday Inn I have ever stayed at! All of the staff at this hotel were absolutely wonderful. The restaurant was amazing. I've stayed in some of the best hotels all over the country and this hotel compares and exceeds... More 

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HotelManagerHISB, General Manager at Holiday Inn Tyler-South Broadway, responded to this review

Thank you so much for your comments regarding the Holiday Inn So. Broadway in Tyler TX. We appreciate the feedback and will pass your comments along to Rebecca, our Director of Sales. Come back soon..... More 

tyler, texas
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed 1 week ago

I was a resident of Tyler for 22 years and just recently moved so I am aware of all the hotels in town. When selling our home we needed to get a hotel for a couple of nights after moving furniture out. We stayed at another hotel nearby and had to move the last night because our hotel was booked.... More 

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HotelManagerHISB, General Manager at Holiday Inn Tyler-South Broadway, responded to this review

Thank you for your comments regarding the Holiday Inn So. Broadway in Tyler TX. I apologize that we did not meet your expectations while a guest at our hotel. We have just completed a 5mil renovation and are very sorry your experience was not up to our standards. Thank you again for your comments. More 

Longview, Texas
1 review
3 of 5 stars Reviewed 2 weeks ago

Several people that work at the hotel were very helpful, including Cassandra, Cashay, Tina D., Patty, Gayle, Sam and Eric. They were always there to help with drinks, questions, lost items, actually anything and always with a smile. The hotel is undergoing renovations which didn't interfere with our event and we really liked the update. The food served at our... More 

Was this review helpful? Yes
HotelManagerHISB, General Manager at Holiday Inn Tyler-South Broadway, responded to this review

Thank you for your comments regarding the Holiday Inn So Broadway in Tyler TX. We appreciate your feedback concerning the slow service in our restaurant on Friday at 1 PM. I apologize for the service you received as our restaurant is not use to serving 70 people all at the same time. We called out all the staff to accommodate... More 

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