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Holiday Inn Tyler-South Broadway

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5701 South Broadway, Tyler, TX 75703
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Holiday Inn Tyler-South Broadway
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Holiday Inn Tyler-South Broadway
Holiday Inn Tyler-South Broadway
Holiday Inn Tyler-South Broadway
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127 reviews from our community

Traveler rating
    50
    37
    19
    16
    5
See reviews for
23
8
12
59
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
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1 review
5 of 5 stars Reviewed 2 days ago NEW

The overall customer service was excellent at the facility was excellent the staff went out of their way to ensure my comfort and the stay was pleasant. I would like to let the management know the Pam, Tef, Veronica, Frank and Lou our excellent employees and should be commended for the service to their customers.

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Broken Arrow, Oklahoma
1 review
5 of 5 stars Reviewed 3 weeks ago

We stay at this Holiday Inn every time we are in Tyler for business. They are great. Everyone is friendly. Service is first rate. The rooms are nice. Great stay! Went into the restaurant in the evening for dessert and coffee. The guys there were great - they took care of us, visited with us, and overall did a great... More 

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HotelManagerHISB, General Manager at Holiday Inn Tyler-South Broadway, responded to this review

Thank you for your comments regarding the Holiday Inn So Broadway in Tyler TX . We appreciate your comments regarding our staff. I will let them know of your kind remarks. Come back and see us soon, our renovations are almost complete. More 

1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

The staff here treat me like I'm something special. I could choose any hotel around, but Tef, Ana, Terry, Pam, Veronica, & Dennis make my day...EVERY TIME I check in! I even wake up to an occasional "Love" letter under my door and that note of appreciation starts my day off in a positive direction.

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HotelManagerHISB, General Manager at Holiday Inn Tyler-South Broadway, responded to this review

Thank you for your kind words regarding our staff at the Holiday Inn So Broadway in Tyler TX. We appreciate your feedback as we know our staff is top notch and are glad that our guests recognize that as well. Come back and see us soon...... More 

Edmond, Oklahoma
1 review
4 of 5 stars Reviewed 3 weeks ago

This is a great hotel. The staff are wonderful and more than make up for the temporary inconvenience of the upgrade to the hotel. I travel every week for business and I always stay at the Holiday Inn when in Tyler.

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HotelManagerHISB, General Manager at Holiday Inn Tyler-South Broadway, responded to this review

Thank you for your comments regarding the Holiday Inn So. Broadway in Tyler TX. I was so excited to hear that even though we are going through a major renovation, you are a guest who understands that the end result will be well worth the struggle to get there. Let me know when you are here on your next visit.... More 

1 review
5 of 5 stars Reviewed 5 weeks ago

This hotel was wonderful. Everything was done well. Even with the construction everything went great. Veronica did a wonderful job taking care of us and getting us everything we needed to make our stay pleasant. Top notch service at a top notch price is unbeatable

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HotelManagerHISB, General Manager at Holiday Inn Tyler-South Broadway, responded to this review

Thank you so much for your kinds words regarding the Holiday Inn So Broadway in Tyler TX. We appreciate your comments on Veronica and will be sure to let her know. Come back and see us soon... More 

Austin, Texas
Senior Contributor
35 reviews 35 reviews
34 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed February 19, 2015

Hotel is undergoing renovation. We requested a quiet room and received one. Overall, the room is nice, A/C and heat were fairly quiet. Front desk personnel were very helpful. It was a bit nicer than the typical Holiday Inn. Only "complaint" was the lack of a "make-up" mirror in the bathroom.

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HotelManagerHISB, General Manager at Holiday Inn Tyler-South Broadway, responded to this review

Thank you so much for your comments regarding your stay at the Holiday Inn on So Broadway in Tyler TX. We appreciate your comments and hope that you come back and see our completed renovations in the early spring. I apologize for the make up mirror and I will mention to IHG for their consideration. Thanks again More 

Austin, Texas
1 review
5 of 5 stars Reviewed February 9, 2015

I had a family issue and my relative was in Tyler and I was in another city and I was able to book him a room with points. Tef at the front desk was the most helpful person I had spoken to all day. The hotel even went and picked him up at the bus station. I've held many business... More 

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HotelManagerHISB, General Manager at Holiday Inn Tyler-South Broadway, responded to this review

Thank you so much for your kind words regarding Teff and the the Holiday Inn So. Broadway in Tyler TX. We appreciate the fact that you took time to mention Teff as he is a big asset to our hotel. I certainly will pass this along to him and the rest of our staff. Come back and see us soon.... More 

Katy, Texas
Top Contributor
121 reviews 121 reviews
29 hotel reviews
68 helpful votes 68 helpful votes
3 of 5 stars Reviewed January 21, 2015

We stayed for two nights while my daughter attended a jump rope workshop locally. The hotel is under refurbishment currently, which wasn't made apparent at the time of booking. The positive is that our room was newly refurbished - however underneath the new carpet, etc. this is still an old hotel. The negative was that the lobby, restaurant and bar... More 

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HotelManagerHISB, General Manager at Holiday Inn Tyler-South Broadway, responded to this review

Thank you for your comments regarding the Holiday Inn So. Broadway in Tyler TX. We appreciate the feedback we receive from our guests as it helps us make the necessary changes to insure our guests have a great stay. We will complete the renovations of our rest/bar in mid to late February. There is never a good place to run... More 

Warren
Top Contributor
74 reviews 74 reviews
56 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed November 11, 2014

Was at the hotel for a four-day business conference. Negotiated rate was pretty good. Room has been rehabbed fine, microwave & fridge always welcome. Shower was a little touchy and hard to hold stable in temperature. Otherwise relatively average (which is almost automatically above average compared to any other non-premium chain) While there are a couple minor things I could... More 

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Omaha
Senior Contributor
48 reviews 48 reviews
20 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed October 22, 2014

The lobby is inviting. The shuttle from and to the airport was fine. Checkin was quick and easy. I had a king room - spacious and well-decorated with flat screen tv, a comfortable chair and foot stoll, refrigerator and microwave. My view was a roof, but I wasn't in for the view. The maid service did a fine job of... More 

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HotelManagerHISB, General Manager at Holiday Inn Tyler-South Broadway, responded to this review

Thank you so much for your kinds words regarding the Holiday Inn So. Broadway in Tyler TX. We are happy to hear you enjoyed all aspects of your stay with us. We are under going a multi millon dollar renovation and it is not easy being under renovations and making sure our guests needs are met. We appreciate the fact... More 

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