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Holiday Inn Tyler-South Broadway

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5701 South Broadway, Tyler, TX 75703
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1 room 1 guest
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Holiday Inn Tyler-South Broadway
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214 Reviews from our TripAdvisor Community

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Traveler rating
    109
    56
    26
    16
    7
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36
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108
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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A TripAdvisor Member
4 of 5 stars Reviewed 6 days ago NEW

Hotel room was good. They don't offer complimentary breakfast which was something we would have liked to have. We had an issue with the bed in the room but it was taken care of quickly. The maintenance guy Mait Jimmy was very helpful in taking care of the issue for us.

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HotelManagerHISB, General Manager at Holiday Inn Tyler-South Broadway, responded to this review

Thank you for your comments regarding the staff and the Holiday Inn-Tyler So Broadway. We appreciate your comments regarding a free hot breakfast and since we are a full service hotel it is not offered unless you book a room that includes breakfast. I hope you did enjoy the Chef prepared omelettes and waffles along with the other breakfast items... More 

1 review
5 of 5 stars Reviewed 6 days ago NEW

My recent trip to Tyler for the CSA software class was a great experience due to my stay at the Holiday Inn on South Broadway. My room was very comfortable, the front desk staff was friendly and accommodating. As the class was hosted by the hotel, we got to enjoy several meal and snacks prepared and served by Cassandra, Gayle,... More 

Was this review helpful? Yes
HotelManagerHISB, General Manager at Holiday Inn Tyler-South Broadway, responded to this review

Thank you for your kind words regarding the Holiday Inn-Tyler So. Broadway. We appreciate the feedback and I will let the staff know of your comments. Come back and see us soon More 

Moody, Texas
2 reviews
5 of 5 stars Reviewed 1 week ago NEW

I was there for the CSA Solutions Software Class and the service was great with the people that cooked the food and served us all the snacks and drinks. I could not have asked for better service. The personnel that ran the hotel were very friendly and helpful. They printed me a map to get back to my home. Couldn't... More 

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HotelManagerHISB, General Manager at Holiday Inn Tyler-South Broadway, responded to this review

Thank you so much for your kind words regarding the staff and the Holiday Inn-Tyler So. Broadway. It was a pleasure to have your group with us and hope you come back and see us soon... More 

Little Rock, Arkansas
1 review
5 of 5 stars Reviewed 1 week ago

Excellent experience for training for our customers. Meeting space provided by Rebecca was beautiful and comfortable. Banquet facilities managed by Kathy and Shelly included wonderful meals and snack service. The continuos support of our host and hostess each day was exceptional. thank you Cassandra, Gayle, Sam and nick!!! And a special thank you to Tina in the 8th floor lounge!!!... More 

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HotelManagerHISB, General Manager at Holiday Inn Tyler-South Broadway, responded to this review

Thank you so much for your kind words regarding the Holiday Inn Tyler So. Broadway. We appreciated having your conference at our hotel and was very happy to know that we took care of your group while they were here. We look forward to having you back with us soon.... More 

Sugar Land, Texas
1 review
5 of 5 stars Reviewed 1 week ago

The staff was great and the hotel was wonderful. The amenities were super . The rooms were very clean and updated. We had a great time at South Broadway Holiday Inn, thanks to the friendly staff, and a special GRACIASSSS to Holly, who help us in every thing that we need. We really appreciate your time, smile, and patient with... More 

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HotelManagerHISB, General Manager at Holiday Inn Tyler-South Broadway, responded to this review

Thank you so much for the kind review of the Holiday Inn-Tyler So Broadway. We appreciate your comments regarding Holly as we love her as well. Please do come back soon we look forward to having you..... More 

Edmond, Oklahoma
Level Contributor
7 reviews
6 hotel reviews
3 of 5 stars Reviewed 1 week ago

Great Things: The main lobby is very up-to-date, welcoming and overall very nice. I purchased breakfast in advance with the room (definitely cheaper this way) and the breakfast buffet was very good in my opinion. The service was also very good. The beds were very comfortable, I slept well Bad Things: Found cockroaches in multiple rooms (had friends at the... More 

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HotelManagerHISB, General Manager at Holiday Inn Tyler-South Broadway, responded to this review

Thank you for your comments regarding the Holiday Inn-Tyler So. Broadway. We appreciate your comments regarding our hotel and the renovations. We do have a few items that are being addressed and hopefully by end of September we will be completed. Unfortunately the heat brings the beetles to East TX and we do our best to keep them from coming... More 

jalapenos2jalapenos2
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

I would like to say the beds are comfortable not having FEATHER PILLOWS is very disappointing I was walking up to front door of hotel and there landscaping has medium size rocks and I had to be the unlucky one that feel down up on stepping on the rock advised front desk and was just handed forms to fill out... More 

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HotelManagerHISB, General Manager at Holiday Inn Tyler-South Broadway, responded to this review

Thank you for your comments regarding your stay at the Holiday Inn-Tyler So Broadway in Tyler TX. I was happy to hear that our employees reacting quickly to help you after your fall. I was glad to see that you enjoyed the cookies and the breakfast. Again, thank you for your patronage and we hope to see you back soon, More 

1 review
5 of 5 stars Reviewed 2 weeks ago

Food, drinks & Staff were excellent! Hotel rooms were very good. Traveling late at night Bradley & Terry made sure I had a hot meal from the restaurant and the guest staff were great! Excellent service on the concierge level Tina D was great! Would not stay in any other hotel in Tyler. From the time you get here till... More 

Was this review helpful? Yes
HotelManagerHISB, General Manager at Holiday Inn Tyler-South Broadway, responded to this review

Thank you for your comments regarding your stay at the Holiday Inn-Tyler So Broadway. We appreciate your kind words and was very happy to see you had an enjoyable stay. Come back and see us soon. More 

Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We have tried other hotels before in Tyler before staying here. This Holiday Inn is the best hotel in Tyler. Ana goes above and beyond in Customer Service. All of the Great Staff made our month long stay while my husband was in the hospital feel like home. From clean comfortable rooms, amazing Chef cooked breakfast, room service, and attentive... More 

Was this review helpful? Yes
HotelManagerHISB, General Manager at Holiday Inn Tyler-South Broadway, responded to this review

Thank you for your comments concerning the Holiday Inn-Tyler So. Broadway. We appreciate your kind words regarding your stay and our staff. I hope when you are in the Tyler area you come and see us soon. More 

Dallas, Texas, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

I was treated so well by the staff during my stay at HI. The helper staff, Cassandra and Gayle, went out of their way to make sure I was taken care, they were terrific. The property was very clean and bright, and it made my business in Tyler easier.

Was this review helpful? Yes
HotelManagerHISB, General Manager at Holiday Inn Tyler-South Broadway, responded to this review

Thank you for your comments regarding your stay at the Holiday Inn-Tyler So. Broadway. We appreciate your comments and was very happy you had an enjoyable stay. Come back and see us soon.... More 

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