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All 32 Tyler hotels

Holiday Inn Tyler-South Broadway

3.0 of 5 Hotel   |   5701 South Broadway, Tyler, TX 75703
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67%
Ranked #16 of 32 Hotels in Tyler
A recent review
3 of 5 stars reviewed 4 weeks ago
TejasDiver Austin, Tejas, USA
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117 reviews from our community

Traveler rating
    45
    33
    18
    16
    5
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21
8
12
53
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • Any
English first
Austin, Tejas, USA
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Okay, not so small. I was told that the bar was open until 11 that night. Actually it closed at 9 and one of the reasons we picked it was to avoid a $30 taxi ride or the DUI opportunity. So we walked across Broadway to Where's Rufus, not my first choice. The room was pretty nice, a recent refurb... More

Was this review helpful? Yes 1
HotelManagerHISB, General Manager at Holiday Inn Tyler-South Broadway, responded to this review

Thank you for your comments regarding the Holiday Inn So. Broadway Tyler TX.We appreciate all our guests feedback. I apologize for the lounge closing at 9PM. We are open till 11PM Tues-Sat. and closed on Sundays. The balcony doors are all secured due to safety and security reasons. I will have our Chief Engineer check the doors again as none... More

Anna, Texas
Senior Contributor
28 reviews 28 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 4, 2014

We checked in on august 1st 20014 and are still here at this time.. We have found the room to be very neat and clean, nice beds and clean restroom. The cleaning crew always did a great job during the day while we was gone, we came back to a fresh room every time. Thank you so much to the... More

Was this review helpful? Yes 1
HotelManagerHISB, General Manager at Holiday Inn Tyler-South Broadway, responded to this review

Thank you for your comments regarding our hotel, the Holday Inn So. Broadway in Tyler TX. I will pass along your comments regarding our staff to them as they enjoy hearing good comments about the efforts they make for our guests. We do have a smoking area for our guests with benches located on the South side of our building... More

Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 28, 2014

Stayed here for 2 nights for a wedding. Room was very clean, and bed was very comfortable. Lobby area has been updated and it looks great modern but still comfortable. Breakfast was good (buffet with meats, omelets,eggs, fruit, cereal. The staff is truly awesome, everyone was genuinely nice.

Was this review helpful? Yes
HotelManagerHISB, General Manager at Holiday Inn Tyler-South Broadway, responded to this review

Thank you so much for your kind words regarding the Holiday Inn So. Broadway in Tyler TX. I will pass along your comments to our staff as they are truly dedicated to making our guests feel welcome and at home. Come back and see us soon! More

Ferris, Texas
Top Contributor
76 reviews 76 reviews
36 hotel reviews
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed July 21, 2014

I reviewed this place a few years ago and it was my favorite hotel of all time. It must be said that it is in the middle of a renovation so hopefully everything gets back up to par where it used to be. Still a nice place just needs a little updating. I will stay again.

Was this review helpful? Yes
HotelManagerHISB, General Manager at Holiday Inn Tyler-South Broadway, responded to this review

Thank you so much for your kinds words regarding our hotel, the Holiday Inn So. Broadway in Tyler TX. The answer to your comment is "Yes", we are in the midst of renovations to our corridors, guest room doors, fitness center and in November we will be renovation the Rest/Lounge to create a Lobby Rest/Bar atmosphere. Our staff is very... More

Wolfforth, Texas
Top Contributor
57 reviews 57 reviews
13 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed July 19, 2014

We used Priceline to reserve a room at this hotel for one night while passing through on our way home to West Texas from Destin, Florida. Service was great, easy check-in, and the room was nice and clean. My one concern was that the A/C seems like it is not functioning correctly. The room was hot all of the time,... More

Was this review helpful? Yes
HotelManagerHISB, General Manager at Holiday Inn Tyler-South Broadway, responded to this review

Thank you for your response to our hotel, the Holiday Inn So. Broadway,Tyler TX. We appreciate your comments regarding your visit. I apologize that it was not up to the standard we work hard to achieve. We would of been happy to take care of the a/c/ problem as soon as possible. Again, thank you for letting us know of... More

Austin, Texas
Contributor
14 reviews 14 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed July 12, 2014

Stayed at this hotel for an event in Tyler. Pros: comfortable bed, nice towels, good breakfast buffet, free wi-fi, convenient location to many restaurants and stores, attractive price through scheduled event- don't know average rate. Cons: dated interior including spots on carpeting in walkways, the outside parking lot on side had men hanging out drinking and it smelled bad (... More

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HotelManagerHISB, General Manager at Holiday Inn Tyler-South Broadway, responded to this review

Thank you for your comments regarding your stay at the Holiday Inn So Broadway in Tyler TX. I wanted to let you know that we are starting our 3rd phase of renovations that will include new carpet, vinyl, and lighting in all corridors. We are also doing work on the Exterior of our building to bring an updated look to... More

Kokomo, IN
1 review
5 of 5 stars Reviewed July 10, 2014

This hotel is an older hotel but it is really nice! The rooms are clean and comfortable, the hotel staff are friendly and helpful and surprisingly the food in the restaurant is really good! I can't wait to see how it will look when they finish the renovation!

Was this review helpful? Yes
HotelManagerHISB, General Manager at Holiday Inn Tyler-South Broadway, responded to this review

Thank you so much for your review on the Holiday Inn So. Broadway in Tyler TX. We are as excited as our guests are to have our renovations completed. We are hoping by end of the year to be completely finished.. Come back and see us soon.... More

Granite City, Illinois
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 25, 2014

This was our group's second stay at this hotel for a large group in Tyler in town on business. Every request was met by hotel staff and management whether we needed a banquet room on short notice or if we needed trash picked up at 2:00 am, food, etc. Special set up of rooms was also done before arrival to... More

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HotelManagerHISB, General Manager at Holiday Inn Tyler-South Broadway, responded to this review

Thank you so much for your kind words regarding the Holiday Inn So. Broadway in Tyler TX. We appreciate the kind words regarding our hotel and staff. We strive to make all our guests feel at home while in our hotel. We are halfway though our renovations, so please come back and see us on your next trip to Tyler. More

State College, Pennsylvania
Senior Contributor
43 reviews 43 reviews
32 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed June 19, 2014

Stayed here for a meeting and business trip. Hotel staff was excellent. Rooms were what you would expect for a Holiday Inn. The meeting room was very spacious and accommodates a lot of people. The food they served for lunch was very fulfilling. I would recommend this to anyone traveling for business.

Was this review helpful? Yes
HotelManagerHISB, General Manager at Holiday Inn Tyler-South Broadway, responded to this review

Thank you so much for your kind review on our hotel, The Holiday Inn So. Broadway in Tyler TX. We appreciate the fact that you took the time to comment on the hotel, the services and the food. I will share your comments with the rest of the staff. Hope to see you back soon.... More

Plano, Texas
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed June 17, 2014

Stayed in 124 the 1st night. No towel racks, dirty carpet, moldy smell, noisy fan, AC didn't get below a very warm 70. We suspect it was closer to 74. And there was a giant splotch of mold between the toilet and tub. Caused by the apparent leak behind the shower (as water squirted out of the hole above shower... More

Was this review helpful? Yes
HotelManagerHISB, General Manager at Holiday Inn Tyler-South Broadway, responded to this review

While we appreciate comments from our guests, we do not show you as a registered guest in either of the rooms you mentioned. We did comp two nights of the three nights stayed to the registered guests in those rooms.for their inconvenience. Thank you. More

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Additional Information about Holiday Inn Tyler-South Broadway

Address: 5701 South Broadway, Tyler, TX 75703
Phone Number:
Location: United States > Texas > Tyler
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Tyler-South Broadway 3*
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Also Known As:
Holiday Inn Tyler-South Broadway Hotel Tyler
Holiday Inn Select Tyler
Tyler Holiday Inn

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