We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 32 Tyler hotels

Holiday Inn Tyler-South Broadway

3.0 of 5 Hotel   |   5701 South Broadway, Tyler, TX 75703
Hotel website
Hotel deals
Hotel amenities
Special Offer
Save on Hotel Packages!
Save Saved
You added Holiday Inn Tyler-South Broadway to your Saves list
Holiday Inn Tyler-South Broadway
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
69%
Ranked #17 of 32 hotels in Tyler
A recent review
5 of 5 stars reviewed 2 weeks ago
LilyandTatesMom Granite City, Illinois
  • Reviews (110)
  • Photos (55)
  • Amenities
  • Q&A
  • Room tips (17)
  • Location
  • More
Write a Review

110 people have reviewed this hotel

Traveler rating
    43
    32
    14
    16
    5
See reviews for
20
8
12
49
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • Any
English first
Granite City, Illinois
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was our group's second stay at this hotel for a large group in Tyler in town on business. Every request was met by hotel staff and management whether we needed a banquet room on short notice or if we needed trash picked up at 2:00 am, food, etc. Special set up of rooms was also done before arrival to... More

Was this review helpful? Yes
HotelManagerHISB, General Manager at Holiday Inn Tyler-South Broadway, responded to this review

Thank you so much for your kind words regarding the Holiday Inn So. Broadway in Tyler TX. We appreciate the kind words regarding our hotel and staff. We strive to make all our guests feel at home while in our hotel. We are halfway though our renovations, so please come back and see us on your next trip to Tyler. More

State College, Pennsylvania
Senior Contributor
43 reviews 43 reviews
32 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed here for a meeting and business trip. Hotel staff was excellent. Rooms were what you would expect for a Holiday Inn. The meeting room was very spacious and accommodates a lot of people. The food they served for lunch was very fulfilling. I would recommend this to anyone traveling for business.

Was this review helpful? Yes
HotelManagerHISB, General Manager at Holiday Inn Tyler-South Broadway, responded to this review

Thank you so much for your kind review on our hotel, The Holiday Inn So. Broadway in Tyler TX. We appreciate the fact that you took the time to comment on the hotel, the services and the food. I will share your comments with the rest of the staff. Hope to see you back soon.... More

Plano, Texas
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed 3 weeks ago

Stayed in 124 the 1st night. No towel racks, dirty carpet, moldy smell, noisy fan, AC didn't get below a very warm 70. We suspect it was closer to 74. And there was a giant splotch of mold between the toilet and tub. Caused by the apparent leak behind the shower (as water squirted out of the hole above shower... More

Was this review helpful? Yes
HotelManagerHISB, General Manager at Holiday Inn Tyler-South Broadway, responded to this review

While we appreciate comments from our guests, we do not show you as a registered guest in either of the rooms you mentioned. We did comp two nights of the three nights stayed to the registered guests in those rooms.for their inconvenience. Thank you. More

Charleston, South Carolina
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 22, 2014

Met up with a friend in Tyler, and decided to stay at the Holiday Inn on South Broadway. Seemed the hotel was a little bit older, but wasnt a bad stay at all. The bath room was a bit small for my liking, but thats the only thing that I personally didnt care for. Would I stay here again tho,... More

Was this review helpful? Yes
HotelManagerHISB, General Manager at Holiday Inn Tyler-South Broadway, responded to this review

Thank you for your review on the Holiday Inn So Broadway Tyler TX. We appreciate your comments and were happy to hear you enjoyed yourself during your stay. We hope to see you again when you visit Tyler. More

Broken Arrow, Ok
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 10, 2014

I was very comfortable as a single woman at this hotel. The hotel rooms were very clean and the air conditioning cold. The atmosphere didn't have a lot of pomp and circumstance, check-in was swift and the staff was very kind and helpful. I loved, loved, loved that I could walk to several restaurants to eat dinner. If I had... More

Was this review helpful? Yes 1
HotelManagerHISB, General Manager at Holiday Inn Tyler-South Broadway, responded to this review

Thank you for your nice comments regarding our hotel. I noticed you mentioned our fitness center. I have good news for you. In our multi millon dollar renovation we will be increasing the size of our fitness center. We hope to have that completed by end of third quarter of 2014. In the meantime, however, our guests are invited to... More

Dallas, Texas
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 24, 2014

Traveled to Tyler with family for a race with two young boys and an 18 month girl. We travel alot and could get past the renovation mess. Didn't know it when we booked but it is what it is. However, we didn't ask to be kept awake all night by dogs barking. The room next to us had a dog... More

Was this review helpful? Yes 1
HotelManagerHISB, General Manager at Holiday Inn Tyler-South Broadway, responded to this review

Thank you for your comments regarding the issue with the dogs. We are working on new policies to handle the Pet Friendly hotel concept of our hotel. As far as the renovations are, we have completed the total room renovation except for the closet and guest rooms doors. The pool area has been completed with a new pergola and new... More

Texas
Top Contributor
148 reviews 148 reviews
30 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed March 22, 2014

After last year’s experience at a different hotel in this city for the same type of meetings, I was leery. It was refreshing to have front desk staff welcome me and offer a speedy check-in. This chain offers no frills standardization, with clean rooms and basic amenities. I can’t speak to price since the reservations were handled by another, but... More

Was this review helpful? Yes
HotelManagerHISB, General Manager at Holiday Inn Tyler-South Broadway, responded to this review

Thank you for your comments regarding your stay with us. I appreciate the fact that you took note of our quality staff and great food. We are completed with the room renovations and soon will be renovation the restaurant and louge area. I hope when you return next year you will be able to enjoy the new atmosphere. Thank you... More

2 reviews
2 of 5 stars Reviewed March 2, 2014 via mobile

For the price they charge to stay go find another hotel. The hotel was under renovation but I could tell if our room had been renovated or was needing it. Many cosmetic flaws within the room. The deadbolt on the door did not function. The refrigerator did not get cool enough to use. The worse part of the stay was... More

Was this review helpful? Yes
HotelManagerHISB, General Manager at Holiday Inn Tyler-South Broadway, responded to this review

Thank you for your comments regarding the water issues you and your friends encountered during your stay with us. I am happy to report that we are close to 80% complete on changing out our shower valuves that caused the issue to happen. We have 183 rooms and it has taken a few months to get all the rooms completed... More

Mount Pleasant, Texas
Contributor
13 reviews 13 reviews
7 hotel reviews
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed February 22, 2014

We have stayed here several times and will not be staying again. The front desk was not friendly or helpful and this had nothing to do with the renovations taking place. First we asked for a room close to a door because of an injury making it difficult to walk. We were told there wasn't any other room available. This... More

Was this review helpful? Yes
HotelManagerHISB, General Manager at Holiday Inn Tyler-South Broadway, responded to this review

Thank you for your comments to Trip Advisor and our brand website. As I explained our hotel has 183 rooms and have been booked the last two weeks. I am not sure when you stayed with us but I do apologize that we could not get a room closer to the lobby or elevators for you. I will check into... More

Dallas, Texas
Top Contributor
72 reviews 72 reviews
10 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed February 17, 2014

I will start out by saying that this is a very nice hotel, have stayed here before and will stay in the future. We stayed this past Saturday night and it was a bad experience, due to a clerk checking us into a room that should not have been rented for that night. They have a row of rooms that... More

Was this review helpful? Yes
HotelManagerHISB, General Manager at Holiday Inn Tyler-South Broadway, responded to this review

Thank you for your comments regarding your stay with us. I certainly apologize for the inconvenience caused during the event going on in our ballroom. We certainly try to do our best not to rent those rooms out to guests not attending the event. Sometimes however we slip up I will certainly address this issue and use it as a... More

Owners: What's your side of the story?
If you own or manage Holiday Inn Tyler-South Broadway, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Holiday Inn Tyler-South Broadway? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Tyler-South Broadway

Address: 5701 South Broadway, Tyler, TX 75703
Phone Number:
Location: United States > Texas > Tyler
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Tyler-South Broadway 3*
Reservation Options:
TripAdvisor is proud to partner with Expedia, IHG, Travelocity, Booking.com, Orbitz, Priceline, Tingo, BookIt.com, Hotels.com, BookingOdigeoWL, Venere, Agoda and Otel so you can book your Holiday Inn Tyler-South Broadway reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Tyler-South Broadway Hotel Tyler
Holiday Inn Select Tyler
Tyler Holiday Inn

55 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (25)
Viewed
View from room (1)
Viewed
Bathroom (2)
Viewed
Room/suite (5)
Viewed
Hotel & grounds (2)
Viewed
Other (15)

Management photos: Courtesy of the property manager

Viewed
All management photos (31)
Viewed
Hotel & grounds (4)
Viewed
Room/suite (9)
Viewed
Bathroom (1)
Viewed
Pool/beach area (1)
Viewed
Dining (4)
Viewed
Other (12)

Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Class
Official Description (provided by the hotel)
Holiday Inn South Broadway is Tyler's largest full service hotel and is the business traveler's first choice when choosing a hotel in Tyler. Winner of a "Best of 2009" award by Texas Meetings + Events Magazine, it is easy to see why we are the meeting planners first choice as well. Families love us because kids eat and stay free in our hotel! Pets are welcome too! Check out our Holiday Inn hospitality soon! ... more   less 
Number of rooms
183

Questions & Answers

Enter your question for this accommodation's staff to answer. Other travelers may answer as well.
    Posting guidelines

    See which rooms travelers prefer