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All 32 Tyler hotels

BEST WESTERN Plus Southpark Inn & Suites

3.5 of 5 Hotel   |   120 W Rieck Road, Tyler, TX 75703-3701
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94%
Ranked #2 of 32 hotels in Tyler
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
Jose E Tyler, United States
  • Overview
  • Reviews (125)
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125 people have reviewed this hotel

Traveler rating
    90
    28
    6
    1
    0
See reviews for
39
29
12
28
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • German first
  • Any
English first
Tyler, United States
1 review
4 of 5 stars Reviewed 1 week ago

Room was clean and very comfortable. Wireless worked very well. Breakfast was good. Coffee was luke warm, but nothing that a few seconds in the microwave didn't fix. Large screen TV's were nice. Bed and pillows were very nice. Didn't get to use the pool but it looked very well kept and noticed that it was in use by a... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Melissa F, General Manager at BEST WESTERN Plus Southpark Inn & Suites, responded to this review

Dear Jose E, I am very happy to see that you enjoyed so many things about your recent visit with us. Thank you for sharing your opinions and I hope that we have many more chances to provide you with great stays. More

Lumberton, TX
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Room was great. I did have a problem with the air conditioner...it wasnt quite adequate to cool the room properly. But it was August and it was very hot. I did not complain about this. It was cool in the room. We just normally like it a little chilly for sleeping at night. Room was clean and bed was very... More

Was this review helpful? Yes
Melissa F, General Manager at BEST WESTERN Plus Southpark Inn & Suites, responded to this review

Dear Tessme, Thank for the lovely review - it is very nice to see that you enjoyed so many things about our property. I can completely sympathize with the comments about air conditioning. We have very hot humid summers here in East Texas and it can be a challenge to stay cool. I am sorry you had to experience that.... More

2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

I stayed here with hubby to scout out the area for a new place to live. I wanted to stay at the #1 rated hotel here in Tyler but they were much more expensive. The room was fine. This hotel is nice. Even nicer the money we saved. Room was clean and comfy. Even came with fridge and microwave. I... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Melissa F, General Manager at BEST WESTERN Plus Southpark Inn & Suites, responded to this review

Dear michelej205, As of the time of this response we are ranked as the #1 hotel in Tyler so I am glad to see that you that got your wish. Thank you very much for your kind comments - it is always a pleasure to know our guests enjoy staying with us. As to the matter of breakfast, I do... More

Denton, Texas
Top Contributor
68 reviews 68 reviews
12 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My mother and I stayed here under not wonderful circumstances - my father had a heart attack and was in the ICU in Tyler. We were trying to find a hotel that had reasonable rates and would also take pets - for when my husband was able to visit with our dogs. The Best Western was amazing - the staff... More

Was this review helpful? Yes 1
Melissa F, General Manager at BEST WESTERN Plus Southpark Inn & Suites, responded to this review

Dear neverpromised, While I do regret the circumstances that brought you to us, I am very thankful that we could be what you needed when you needed it. I speak for all staff members when I say thank you so very much for your thought words of praise. I sincerely hope that you are able to visit us again in... More

San Antonio, Texas, Usa
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This Hotel is about as close as you will come to a "second home". The rooms are beautiful and the beds are very comfortable. At home, I sleep on a Tempurpedic mattress, yet I never have a problem sleeping at this Best Western. I have NEVER seen this Hotel "messy" - and I have stayed here during thunderstorms with people... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Melissa F, General Manager at BEST WESTERN Plus Southpark Inn & Suites, responded to this review

Dear Tricia M, You are always such a joy to have as a guest. We are touched by your kind and thoughtful words and appreciate that you notice all we do to be a home away from home for you. I've said it before and I'll say it again - you always bring a smile to my face! More

Bossier City, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

I was in town for a coding symposium and really had a great experience with this hotel. I will plan to stay here again in the years to come. I have never felt so welcome at a hotel as I did at Best Western. The employees are all very nice and they act like they enjoy the place they work... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Melissa F, General Manager at BEST WESTERN Plus Southpark Inn & Suites, responded to this review

Dear Cheryl B, Thank you very much for the wonderful words of praise. I am so glad to see that we made such a great impression. Our primary goal has always been to provide our guests with a positive experience. We look forward to you being with us during your next symposium, if not sooner. More

Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Nice hotel, good price. I had an issue with my shower draining properly called the front desk they sent out maintenance. Maintenance contacted the owner who apologize for the inconvience and offered to move me to another room at 10:00 at night. We moved and all was well. Very well managed staff and owner of the property. I would recommend... More

Was this review helpful? Yes
Melissa F, General Manager at BEST WESTERN Plus Southpark Inn & Suites, responded to this review

Dear 4ucingnchef, I am sorry to see that you had an issue during your stay, but am very happy that we resolved it in a timely manner and to your satisfaction. We do hope to have you with us again in the future. Thank you for the great review! More

Texas
Contributor
16 reviews 16 reviews
10 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I went with my husband on a business trip with our daughter. We intended to use the pool and see the small town of Tyler. The pool had been contaminated and the staff over compensated by adding to many chemicals. As a result the pool was drained and new water was added, we were told that it would be swimmable... More

Was this review helpful? Yes
Melissa F, General Manager at BEST WESTERN Plus Southpark Inn & Suites, responded to this review

Dear mabeyta, I am very sorry that the pool was not available to you at the time you desired. As we discussed, we do carefully measure and correct PH levels via the addition of chemicals and/or fresh water to meet pool safety requirements. I do regret that this necessary maintenance inconvenienced you. I must admit though that I am confused... More

Waco, Texas, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I enjoyed my stay at Best Western Tyler because the staff was very knowledgeable and helpful and always cheerful.The bed was comfortable and breakfast was always avalible in the morning ,I don't do much breakfast but the juices and coffee was delicious,The pool looked so inviting ,so cool but I didn't get to jump in on this visit.The fitness room... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Melissa F, General Manager at BEST WESTERN Plus Southpark Inn & Suites, responded to this review

Dear Donnie T, It is always such a pleasure to read your reviews. I am very thankful that we have you as a regular guest with us and am always happy to be reminded that we are taking great care of you. We look forward to your stays and you are always welcome here! More

Galveston, TX
Senior Contributor
41 reviews 41 reviews
5 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Very, very nice hotel. Good location very near our meeting place. Staff is friendly, rooms are large, clean, and well appointed. Didn't get to go to the swimming pool but it looked great! Breakfast was very nice in a pleasant dining area. We'll be staying here again.

Was this review helpful? Yes
Melissa F, General Manager at BEST WESTERN Plus Southpark Inn & Suites, responded to this review

Dear highrez, I am so glad that you had great time with us. Next time be sure to take a dip in the pool - it's a great way to cool off during these hot East Texas days we are getting. Thank you so very much for the wonderful review and we hope to be seeing you again soon! More

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Additional Information about BEST WESTERN Plus Southpark Inn & Suites

Address: 120 W Rieck Road, Tyler, TX 75703-3701
Phone Number:
Location: United States > Texas > Tyler
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — BEST WESTERN Plus Southpark Inn & Suites 3.5*
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Also Known As:
Best Western Plus Southpark Hotel Tyler
Best Western Plus Southpark Inn And Suites
Best Western Tyler
Tyler Best Western

29 photos of this hotel

Management photos: Courtesy of the property manager

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Hotel & grounds (8)
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Pool/beach area (3)
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Room/suite (11)
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Business center/function rooms (1)
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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Swimming Pool Wheelchair access
Hotel Style
#1 Family Hotel in Tyler #2 Romantic Hotel in Tyler #5 Business Hotel in Tyler
Hotel Class
Number of rooms
60

Questions & Answers

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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