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BEST WESTERN Plus Southpark Inn & Suites

3.5 of 5 120 W Rieck Road, Tyler, TX 75703-3701
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Certificate of Excellence 2014
BEST WESTERN Plus Southpark Inn & Suites
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BEST WESTERN Plus Southpark Inn & Suites
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143 reviews from our community

Traveler rating
    100
    36
    6
    1
    0
See reviews for
45
34
16
30
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
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    (40)
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tyler texas, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

this hotel is very nice. would stay again. the hotel is convient to places to eat, shop, and get around Tyler. The staff is very friendly and helpful. The rooms are very clean with a comfortable bed. Breakfast is very good. overall experience excellant

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Melissa F, Manager at BEST WESTERN Plus Southpark Inn & Suites, responded to this review

Thank you so very much for the review. We are so glad you enjoyed our property. Please come and visit again as soon as you can and bring friends and family. More 

1 review
5 of 5 stars Reviewed November 11, 2014

We were very impressed with the room size and price, our room was very quiet, comfortable with no problems! Our last motel stay we had a snake in our ROOM!!! YIKES, but is was NOT BEST WESTERN!!!!.... We will for sure stay at this location when in the area~~~~ Quality at a great price!!!!

Review collected in partnership with Best Western

Was this review helpful? Yes
Melissa F, Manager at BEST WESTERN Plus Southpark Inn & Suites, responded to this review

Thank you for the nice review. You are so kind. We hope to see you all again in the near future. Thank You! More 

Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 of 5 stars Reviewed November 9, 2014

Hotel was modern and clean. Staff was friendly room clean, everything worked, price was good location was good except that being on Tylers mai drag there was a lot of traffic. Will probably stay again on return trip

Review collected in partnership with Best Western

Was this review helpful? Yes
Melissa F, Manager at BEST WESTERN Plus Southpark Inn & Suites, responded to this review

Thank you so much for your comments and compliments! We can do all we can to ensure your comfortable and enjoy your stay each time your with us. Unfortunately, the traffic, we can't do anything positive about, although, I know exactly how you feel. It is quite a mess at times. We hope it does not hinder your staying with... More 

shreveport, la, United States
1 review
5 of 5 stars Reviewed November 8, 2014

We stay at this Best Western frequently. We have never been disappointed!! We have stayed at other chains in Tyler but ONLY because Best Western On Reick Rd. was totally booked because of events in Tyler.

Review collected in partnership with Best Western

Was this review helpful? Yes
Melissa F, Manager at BEST WESTERN Plus Southpark Inn & Suites, responded to this review

Ah, that's music to our ears. Thank you so much for your praise and your loyalty. Hope you will continue to stay with us. Thank you also for filling out the survey. More 

1 review
4 of 5 stars Reviewed November 7, 2014

Very pleasant stay,friendly staff,good breakfast,surrounding area was excellent retail and entertainment. Staff was concerned about my room not being cleaned by understanding was the hosekeeper did not master the English languge and as a result did not clean the room (weak excuse/reason) Implementation of a check should take care of this to find out why room was not serviced. It... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Melissa F, Manager at BEST WESTERN Plus Southpark Inn & Suites, responded to this review

I am so sorry your room was not cleaned on one day. There is a bit of a language barrier but like you stated, that is no excuse. We have taken some steps to maybe eliminate this in the future. We hope to see you back so that we can try again to make your stay a complete enjoyable stay.... More 

Beaumont, TX, United States
1 review
4 of 5 stars Reviewed November 4, 2014

Good place to stay, close to everything. Great staff. Not so good breakfast, but what can you expect. They do not cook on premises. The lobby is nice and we loved the recliner in our room. The beds were a bit hard for our taste, but we slept good anyway after walking all day at Canton Trade Days.

Review collected in partnership with Best Western

Was this review helpful? Yes
Melissa F, Manager at BEST WESTERN Plus Southpark Inn & Suites, responded to this review

Thank you for your kind remarks about our property. If you have any suggestions about our breakfast, we would love to hear them. Our mattresses and box springs are all new, as you know they all differ, new or not, so please ask for a different room on your next stay and try another bed. Than you again! More 

Alberta, Canada
1 review
5 of 5 stars Reviewed November 2, 2014

Staff are very friendly and the rooms were clean. Breakfast was an added bonus as it was a full hot breakfast, not just a continental one. My only downside was the bed but that could just be my personal preference. I found myself somewhat stiff in the morning compared to my bed at home.

Review collected in partnership with Best Western

Was this review helpful? Yes
Melissa F, Manager at BEST WESTERN Plus Southpark Inn & Suites, responded to this review

Thank you for your review of our property! It's great to see that people appreciate our efforts. I do have great employee's and I depend on and trust them to give our guests nothing less that the best in customer service. More 

Helotes, Texas
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 31, 2014

The clean rooms, quiet area and good beds insure a good nights sleep.....thank you Best Western Plus Attentive staff, good breakfast/coffee, good thing to start your day. Now I am just trying to satisfy the 200 characters minimum to explain that I do enjoy my stays at Best Western Plus and the trip to the Best Western Plus Southpark Inn... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Melissa F, General Manager at BEST WESTERN Plus Southpark Inn & Suites, responded to this review

Thank You so much for the great review. We are so glad to hear you enjoy staying with us. More 

Tyler, United States
1 review
4 of 5 stars Reviewed October 27, 2014

The hotel staff and rooms were fantastic, my ONLY issue is the hallways smell strongly of cig smoke. The hallway was shared by both smoking and nonsmoking rooms. I didn't smell the smoke in my room but when I was in the hall, I could smell it pretty strong.

Review collected in partnership with Best Western

Was this review helpful? Yes
Melissa F, Manager at BEST WESTERN Plus Southpark Inn & Suites, responded to this review

Let me start by Thanking you for staying with us. We do have 6 smoking rooms on the first floor, our second and third floors are all non smoking. We would be glad to put you on a non smoking floor, just request it at time of reservation. I'm sorry you experienced the smoke smell. I hope you will return... More 

1 review
5 of 5 stars Reviewed October 11, 2014

I've stayed several times at this hotel and have never been disappointed. The staff is friendly and helpful. The rooms are clean, the accommodations are wonderful and the beds are comfortable. This hotel has a nice, clean pool and provides a very nice breakfast. We will definitely stay there again.

Review collected in partnership with Best Western

Was this review helpful? Yes
Melissa F, Manager at BEST WESTERN Plus Southpark Inn & Suites, responded to this review

Thank you so much for the positive review. We depend on people like you to spread the good word. Thank you also for being a part of our family here at Best Western Plus Southpark Inn & Suites. We hope you visit again real soon. More 

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Additional Information about BEST WESTERN Plus Southpark Inn & Suites

Address: 120 W Rieck Road, Tyler, TX 75703-3701
Phone Number:
Location: United States > Texas > Tyler
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — BEST WESTERN Plus Southpark Inn & Suites 3.5*
Number of rooms: 60
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Also Known As:
Best Western Plus Southpark Inn And Suites
Best Western Plus Southpark Hotel Tyler
Best Western Tyler
Tyler Best Western
Hotel Style:
#1 Family Hotel in Tyler
#3 Romantic Hotel in Tyler
#5 Business Hotel in Tyler

29 photos of this hotel

Management photos: Courtesy of the property manager

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