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BEST WESTERN Plus Southpark Inn & Suites

#2 of 37 Hotels in Tyler
Certificate of Excellence
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120 W Rieck Road, Tyler, TX 75703-3701
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1 room 1 guest
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BEST WESTERN Plus Southpark Inn & Suites
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186 Reviews from our TripAdvisor Community

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Traveler rating
    131
    46
    7
    1
    1
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
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Warrensburg
2 reviews
5 of 5 stars Reviewed 1 week ago

Excellent service and great food-Great people working at motel. Very friendly and heplful staff. Clean rooms. Internet use good. Safety was great and no concerns with it. Pool was small but very nice. No hot tub.

Review collected in partnership with Best Western

Was this review helpful? Yes
McAllen, Texas
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Traveling through Texas on our way north, I used points to stay at this location. Upon arrival, Pam, at the front desk, was less than welcoming and offered no information about anything other than to confirm I was using points and handing me a room key. The room was clean, cool and the bed was comfy. Breakfast in the morning... More 

Was this review helpful? Yes
Melissa F, Manager at BEST WESTERN Plus Southpark Inn & Suites, responded to this review

I am so sorry you were not welcomed in a satisfying way. We pride ourselves on our customer service and to hear this, makes me sad. I will check into the reason for it and do my very best to ensure it does not happen again. Thank you for making me aware. If I don't know, I can't address the... More 

Alexandria, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

Exceptional service from start to finish. We were totally satisfied with the room, breakfast, pool and friendly staff. The location within Tyler put us right in the middle of restaurants and easy access to the zoo and other activities. Will definitely come back!!

Review collected in partnership with Best Western

Was this review helpful? Yes
Melissa F, Manager at BEST WESTERN Plus Southpark Inn & Suites, responded to this review

I am so glad you enjoyed your stay with us. Thank you for letting others know about your experience. Please, stay with us again when you are in Tyler, we would love to have you! More 

Dallas
1 review
5 of 5 stars Reviewed 4 weeks ago

We needed an inexpensive hotel while in town for a funeral. We were impressed by this Best Western. The location was great, very close to major highways, shopping, and restaurants. The a/c was running, and our room was pleasantly cool on a hot day. The fitness room had a good variety of equipment. The breakfast included sausage and omelets.And when... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Melissa F, Manager at BEST WESTERN Plus Southpark Inn & Suites, responded to this review

Thank you for the incredible review. Also, thank you, for the suggestions. They do not fall on deaf ears. We can't always make changes that are suggested but we do like to hear them and make changes that we can. Please come and stay with us again. More 

Livingston, Texas, Usa
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 24, 2015

I have stayed at this hotel several times and I am always impressed with the staff and the hotel. The staff is always extremely helpful, courteous, and friendly. The hotel has great large rooms and the beds are extremely comfortable. The ONLY complaint I have at all is that the A/C units need a plastic support that holds the curtain... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Melissa F, Manager at BEST WESTERN Plus Southpark Inn & Suites, responded to this review

Thank you so much for the fantastic review. I will certainly pass along the suggestion for the a/c to the Owner. I am glad to see you enjoy staying at our property! More 

houston
Level Contributor
234 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
4 of 5 stars Reviewed July 21, 2015

Stayed here based on other reviews and I found them to be pretty accurate. The hotel was nicely decorated, rooms felt spacious, beds were comfortable and everything was spotlessly clean. Breakfast was typical fare, I.e., cold cereals, juices, and bagels, pastries and waffles. Great location - just a block off Broadway.

Was this review helpful? Yes
Melissa F, Manager at BEST WESTERN Plus Southpark Inn & Suites, responded to this review

Thank you for the review and for giving us a try. We are glad you enjoyed your stay! Please, visit us again the next time you make the trip to Tyler. We would love to have you. More 

dallas, United States
1 review
5 of 5 stars Reviewed July 20, 2015

Hotel was very nice, clean and comfortable rooms. Great location to shoping and restaurants. Staff was very nice. Bathrooms very clean looks like hotel has had recent remodel or could be new looks that good. Nice pool and breakfast area.

Review collected in partnership with Best Western

Was this review helpful? Yes
Melissa F, Manager at BEST WESTERN Plus Southpark Inn & Suites, responded to this review

We are so glad you enjoyed our property. We have recently re-modeled. Thank you for a great review and we do hope to see you again. More 

Level Contributor
37 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed July 18, 2015

We got the last room available. We had already been to 2 other hotels and happened upon Best Western. Pleasant staff and a great clean room. Our room had a recliner. I've never stayed in a hotel room with a recliner before. We enjoyed our stay. Good location. Free hot breakfast. Always enjoy our stay at Best Western.

Was this review helpful? Yes
Melissa F, Manager at BEST WESTERN Plus Southpark Inn & Suites, responded to this review

Thank you so much! We are glad you are pleased and did get a room with us. We do stay quite busy. We get a lot of compliments on our recliners. I'm so glad you enjoyed your stay. More 

Groves, Texas
1 review
5 of 5 stars Reviewed July 11, 2015

Our stay at the hotel was outstanding. The desk clerk "Chris" went way beyond to make our stay pleasant. Thank you for making us so comfortable. The room was clean and the breakfast was good. I would definitely stay here again.

Was this review helpful? Yes
Melissa F, Manager at BEST WESTERN Plus Southpark Inn & Suites, responded to this review

Thank you so much for the praise! I'll pass your compliments on to Chris. Please come and see us again soon! More 

Rockdale, United States
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 3, 2015

I was extremely pleased with my recent stay at the Best Western Plus at Southpark in Tyler, Texas. The staff is always so professional and the grounds and room are just as impressive. I will definitely recommend this location to my family and friends and will return on my next trip to Tyler.

Review collected in partnership with Best Western

Was this review helpful? Yes
Melissa F, Manager at BEST WESTERN Plus Southpark Inn & Suites, responded to this review

Thank you Kevin L for the great review of our property. We strive to make every guest feel at home. It makes us happy and content to know we are succeeding. Please come back and see us real soon! More 

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Management photos: Courtesy of the property manager

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