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All 32 Tyler hotels

Comfort Suites at So. Broadway Mall

2.0 of 5 Hotel   |   303 East Rieck Road, Tyler, TX 75703
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85%
Ranked #7 of 32 Hotels in Tyler
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 4 weeks ago
Randell C Auburn, Alabama
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71 reviews from our community

Traveler rating
    40
    21
    2
    3
    5
See reviews for
18
17
1
21
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Auburn, Alabama
1 review
5 of 5 stars Reviewed 4 weeks ago

The hotel personnel were friendly and helpful. The room was clean as always. We were very happy withy the breakfast. I was a bit disappointed that there was no gravy as has been in other Comfort Suites, but the front desk assured me that if I would tell them on our next visit, they would make sure there was some... More

Was this review helpful? Yes
Brandy F, Guest Relations Manager at Comfort Suites at So. Broadway Mall, responded to this review

Randell, We are so happy to hear that you were pleased with your recent stay with us and that you found your room to be clean, the breakfast enjoyable and that our front desk was so accommodating. It was a pleasure to have you stay with us and we hope to see you back very soon! More

1 review
1 of 5 stars Reviewed July 30, 2014

I have stayed at the Comfort Suites on East Rieck Road in Tyler four times but this last time has turned me off to them forever.. I called for a reservation and was quoted a price, which was the same as my last visit. When the reservation came by email, it was a different price but I assumed that when... More

Was this review helpful? Yes
Brandy F, Front Office Manager at Comfort Suites at So. Broadway Mall, responded to this review

Dear Carol m h Thank you for your feedback, I apologize over the challenges you experienced with Comfort Suites. After reviewing your email, I did check the folio and the rate adjustment was made the same day by the clerk who was on duty for you. We do treat all our guests the same, and they all pay different rates... More

texas
Senior Contributor
29 reviews 29 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed July 24, 2014

I only stayed overnight but the front desk staff was very friendly and helped me retrieve an item I had left in my room after checking out. The breakfast was above average for a free breakfast with a nice selection that included an omelet, bacon, potatoes, muffins, waffles, cereal and more. The room was comfortable and well kept. It was... More

Was this review helpful? Yes
Brandy F, Front Office Manager at Comfort Suites at So. Broadway Mall, responded to this review

Thank you for your awesome comments about our staff and hotel, we are so happy to hear that your stay was exceptional. We look forward to your next visit at Comfort Suites. More

Tyler, Texas
1 review
5 of 5 stars Reviewed July 21, 2014

We love staying at the Comfort Suites in Tyler, Tx.... All the people that work there are extremely helpful and friendly, especially Brandy ! Thanks Brandy for your extra efforts and interest in helping my kids as well. The rooms are very clean and the breakfast is great. We greatly appreciate everyone there !

Was this review helpful? Yes
Brandy F, Front Office Manager at Comfort Suites at So. Broadway Mall, responded to this review

Thank you for your awesome comments about our staff and hotel, we are so happy to hear that your stay was exceptional. We look forward to your next visit at Comfort Suites. More

Texarkana
1 review
5 of 5 stars Reviewed July 1, 2014 via mobile

I had the most pleasant stay of my life at this hotel. The staff was so kind and courteous by greeting me and fulfilling my needs. I would most definitely recommend you to stay at this magnificent hotel when you come to Tyler, Texas!

Was this review helpful? Yes
Brandy F, Front Office Manager at Comfort Suites at So. Broadway Mall, responded to this review

Thank You for your kind words and for staying here with us. We are so glad that you enjoyed your stay so much! We look forward to seeing you again soon!! More

Baytown
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 30, 2014 via mobile

I arrived at the motel, and was cheerfully greeted by the staff. They priced me a good double bed room, which was in excellent condition and very clean. I was provided excellent service and enjoyed my stay. There was no noise disturbance, and I got some quiet and peaceful sleep to recharge me for the coming day. I plan on... More

Was this review helpful? Yes 1
Brandy F, Front Office Manager at Comfort Suites at So. Broadway Mall, responded to this review

Thank you for your awesome comments about our staff and hotel, we are so happy to hear that your stay was exceptional. We look forward to your next visit at Comfort Suites. More

Tyler
1 review
5 of 5 stars Reviewed June 24, 2014 via mobile

This was the most pleasant hotel I have ever been to. The staff was very courteous, and helpful with to my family. The front desk clerk, Brandy, was very gracious in helping my family find a place to eat, and it was walking distance from the hotel. There are a nice variety of restaurants just walking distance from this hotel.... More

Was this review helpful? Yes
Brandy F, Front Office Manager at Comfort Suites at So. Broadway Mall, responded to this review

Thank you for your kind words,Our entire staff was exceptionally pleased that you appreciate all of our hard work. We strive to ensure a complete satisfaction to our guests. Come visit us again soon. More

Rockport, Texas, USA
Contributor
17 reviews 17 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed May 13, 2014

We stay at this hotel when we shop at the first Monday sale in Canton. Rooms are always clean and the staff are great. It looks like they just remodeled because everything In the room was new. The location is great for easy access to everything in Tyler.

Was this review helpful? Yes
Brandy F, Front Office Manager at Comfort Suites at So. Broadway Mall, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Brandy Franklin... More

West Monroe, Louisiana
1 review
5 of 5 stars Reviewed March 5, 2014 via mobile

I absolutely adore the front desk clerk Chance . If you stay at this comfort suites I would recommend checking in with him or if you have any problems refer to him . He was very generous and well mannered as well as dressed up to class standard. For sure will stay again . !

Was this review helpful? Yes
Brandy F, Front Office Manager at Comfort Suites at So. Broadway Mall, responded to this review

Thank you for taking the time to write your review of our property, your comments are very much valued. We look forward to your next stay with us. More

Texas
Senior Contributor
40 reviews 40 reviews
28 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed March 3, 2014

We have stayed here several times before when we attend First Monday in Canton. This time the hotel was evidently full, because we couldn't find a place to park our car. If the desk clerk hadn't been leaving, I don't know what we would have done. She told my husband if he could wait a few minutes, he could have... More

Was this review helpful? Yes
Brandy F, Front Office Manager at Comfort Suites at So. Broadway Mall, responded to this review

Thank you for taking the time to complete your review. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope... More

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Additional Information about Comfort Suites at So. Broadway Mall

Address: 303 East Rieck Road, Tyler, TX 75703
Phone Number:
Location: United States > Texas > Tyler
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Comfort Suites at So. Broadway Mall 2*
Number of rooms: 65
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Also Known As:
Comfort Suites At So. Broadway Mall Hotel Tyler
Comfort Suites Tyler
Tyler Comfort Suites

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