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Holiday Inn Express & Suites

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3247 West Gentry Pkwy, Tyler, TX 75702
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Ranked #20 of 35 Hotels in Tyler
A recent review
4 of 5 stars Reviewed January 27, 2015
Lars F Calgary, Alberta, Canada
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42 reviews from our community

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    5
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Calgary, Alberta, Canada
Senior Contributor
44 reviews 44 reviews
21 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed January 27, 2015

This hotel is found on the West Gentry Parkway and is a great central spot for those person's needing a nice spot to head back to after a long work day. Clean, comfy rooms and the guest check in was smooth. Currently under some renovations, but seamless. They have managed to move their food and beverage services into a ballroom... More 

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McKinney, Texas
Top Contributor
281 reviews 281 reviews
57 hotel reviews
90 helpful votes 90 helpful votes
4 of 5 stars Reviewed December 4, 2014

I stayed here for two nights and my stay was very good. I got a room with mini refrigerator and separate seating area. The bed was very comfortable and felt like a memory foam type mattress. The fitness area was small but everything worked. The complimentary breakfast was typical Holiday Inn Express fare.

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HIE North Tyler E, Manager at Holiday Inn Express & Suites, responded to this review

RE: Good hotel with friendly staff; Thank you so much for such a kind review of the place. Regarding the fitness center what is something that would make it more appealing to you for future? Regarding breakfast is there something you would like to see added in the mix to make it more pleasurable. We are always seeking new ideas... More 

Eden, Texas
Top Contributor
124 reviews 124 reviews
39 hotel reviews
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed November 14, 2014

We were on our way to Alabama for the weekend and stopped at this hotel late in the evening. Paul was on duty and provided a warm welcome to the weary travelers. He is definitely an asset to the property and an ambassador for Tyler! The room was nice with some of the most comfortable bedding I've experienced in a... More 

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HIE North Tyler E, Manager at Holiday Inn Express & Suites, responded to this review

Cathy, Thank you so much for the kind words about our hotel and Paul. Paul has been a great addition to our team with his compassion and care for our guests. I will make sure he sees this lovely note from you guys. We do hope that you have an amazing week and look forward to hopefully seeing you again... More 

Coppell, Texas, United States
Senior Reviewer
7 reviews 7 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed August 30, 2014

Last minute shopping getaway with a friend. After reading online reviews, expectations were not high. From the moment we stepped in the door and were greeted by Josh I knew I had severely underestimated this hotel. This young man is an incredible asset to this hotel and the company. He was not only accommodating but knowledgeable about restaurants and local... More 

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HIE North Tyler E, Manager at Holiday Inn Express & Suites, responded to this review

Mony27, We love it when guest write such beautiful reviews. We absolutely loved having you at our hotel. We just want to make sure you feel at home. I know when I go away I want to feel comfortable and not like a number, so we make sure to really reach out to our guest and make them enjoy their... More 

Memphis, Tennessee
Top Contributor
78 reviews 78 reviews
28 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed August 21, 2014

This was a pleasant surprise. The staff were friendly, the room was nice, clean, quiet and comfortable. Amazingly, the shower drained just fine - a problem in many hotels. The bed was so comfortable, we slept in late and missed the free breakfast. I unknowingly dropped my makeup case on the way in, and a maid returned it to me... More 

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HIE North Tyler E, Manager at Holiday Inn Express & Suites, responded to this review

mebtfs, Love to hear back from people when they stay with us. Thank you so much for the kind words and choosing our hotel for your accommodations. We love hearing back from our guests and we really hope you will stay with us again. Thank you again for the wonderful things said about us and we hope you have a... More 

Lititz, Pennsylvania
Top Contributor
107 reviews 107 reviews
20 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed August 19, 2014

I also have mixed feelings about this place as did a previous reviewer. I needed a hotel close to where I was working when visiting Tyler this week so I selected this hotel due to its location. The facility isn't new and it's been maintained but it needs some additional attention - the sink in my room had several scratches... More 

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HIE North Tyler E, Manager at Holiday Inn Express & Suites, responded to this review

BVDPA We first of all want to thank you for staying with us while you were in town. We will be going through renovations soon and try to keep our hotel up to date by adding new things and keeping everything fresh, clean and a great visit while you are here. We always appreciate feedback from our guest even if... More 

Houston, Texas
Top Contributor
98 reviews 98 reviews
18 hotel reviews
116 helpful votes 116 helpful votes
3 of 5 stars Reviewed July 19, 2014 via mobile

It's a fairly average hotel for Holiday Inn. I have mixed feelings about it though. It is a quiet hotel kinda off the beaten path and it is an older hotel with a funny smell, a stagnant smell, wall paper is worn and beginning to tear in places. Our bathtub did not drain very good but had a great shower.... More 

Was this review helpful? Yes 1
HIE North Tyler E, Manager at Holiday Inn Express & Suites, responded to this review

bruce20 Thank you so much for staying with us recently. We are sorry to hear that your stay was less than wonderful but hope you experienced a friendly staff and welcoming feeling. We are going to be going through a major renovation this fall taking into consideration all the things guest have been telling us. We are working with new... More 

Senior Contributor
26 reviews 26 reviews
16 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed June 3, 2014

The rooms were fairly spacious and clean. The bed was comfortable. I liked that you got a firm and a soft pillow for each person. The bathroom was nice, although a bathroom fan would be a plus. The breakfast was very good, loved the pancake maker! The pool and pool area were fairly small and there were not enough lounge... More 

Was this review helpful? Yes 2
HIE North Tyler E, Manager at Holiday Inn Express & Suites, responded to this review

dcaiani Thank you so much for the review. We are glad to hear that you enjoyed your stay with us. We strive to be a a welcoming hotel with a wonderful staff. We are going through renovations soon and will be taking all feedback into consideration, a bathroom fan is a lovely idea to add to that for circulation. We... More 

Senior Contributor
25 reviews 25 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed April 14, 2014

Had reserved 2 rooms with 2 queen beds, when we got there the only had kings left so we had to get roll away. Really needs update, furniture very worn, beds were lumpy, cracks in sinks. For the price paid and staying at Holiday inn express a lot this one is rough.

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites, responded to this review

Dear Robert S, Thank you for taking the time to provide feedback on your stay. It is unfortunate the accommodations you received prevented you from fully enjoying your time at the hotel. We take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional attention. We have shared your comments... More 

Contributor
11 reviews 11 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 7, 2014

The lady who checked us in this great. My room was good size, fairly comfortable. The only complaint about the room was the arms of the desk chair had their outer covering worn completely out. But the exercise room was a joke. It looks like you could hurt yourself easier on the equipment there than exercise.

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