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All 32 Tyler hotels

Holiday Inn Express & Suites

2.5 of 5 Hotel   |   3247 West Gentry Pkwy, Tyler, TX 75702
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64%
Ranked #20 of 32 Hotels in Tyler
A recent review
4 of 5 stars reviewed 4 weeks ago
Mony27 Coppell, Texas, United States
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39 reviews from our community

Traveler rating
    13
    13
    5
    5
    3
See reviews for
11
9
3
11
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Coppell, Texas, United States
Senior Reviewer
7 reviews 7 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Last minute shopping getaway with a friend. After reading online reviews, expectations were not high. From the moment we stepped in the door and were greeted by Josh I knew I had severely underestimated this hotel. This young man is an incredible asset to this hotel and the company. He was not only accommodating but knowledgeable about restaurants and local... More

Was this review helpful? Yes
HIE North Tyler E, Manager at Holiday Inn Express & Suites, responded to this review

Mony27, We love it when guest write such beautiful reviews. We absolutely loved having you at our hotel. We just want to make sure you feel at home. I know when I go away I want to feel comfortable and not like a number, so we make sure to really reach out to our guest and make them enjoy their... More

Memphis, Tennessee
Top Contributor
69 reviews 69 reviews
27 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed August 21, 2014

This was a pleasant surprise. The staff were friendly, the room was nice, clean, quiet and comfortable. Amazingly, the shower drained just fine - a problem in many hotels. The bed was so comfortable, we slept in late and missed the free breakfast. I unknowingly dropped my makeup case on the way in, and a maid returned it to me... More

Was this review helpful? Yes
HIE North Tyler E, Manager at Holiday Inn Express & Suites, responded to this review

mebtfs, Love to hear back from people when they stay with us. Thank you so much for the kind words and choosing our hotel for your accommodations. We love hearing back from our guests and we really hope you will stay with us again. Thank you again for the wonderful things said about us and we hope you have a... More

Lititz, Pennsylvania
Top Contributor
59 reviews 59 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed August 19, 2014

I also have mixed feelings about this place as did a previous reviewer. I needed a hotel close to where I was working when visiting Tyler this week so I selected this hotel due to its location. The facility isn't new and it's been maintained but it needs some additional attention - the sink in my room had several scratches... More

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HIE North Tyler E, Manager at Holiday Inn Express & Suites, responded to this review

BVDPA We first of all want to thank you for staying with us while you were in town. We will be going through renovations soon and try to keep our hotel up to date by adding new things and keeping everything fresh, clean and a great visit while you are here. We always appreciate feedback from our guest even if... More

Houston, Texas
Top Contributor
66 reviews 66 reviews
13 hotel reviews
93 helpful votes 93 helpful votes
3 of 5 stars Reviewed July 19, 2014 via mobile

It's a fairly average hotel for Holiday Inn. I have mixed feelings about it though. It is a quiet hotel kinda off the beaten path and it is an older hotel with a funny smell, a stagnant smell, wall paper is worn and beginning to tear in places. Our bathtub did not drain very good but had a great shower.... More

Was this review helpful? Yes
HIE North Tyler E, Manager at Holiday Inn Express & Suites, responded to this review

bruce20 Thank you so much for staying with us recently. We are sorry to hear that your stay was less than wonderful but hope you experienced a friendly staff and welcoming feeling. We are going to be going through a major renovation this fall taking into consideration all the things guest have been telling us. We are working with new... More

Senior Contributor
26 reviews 26 reviews
16 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed June 3, 2014

The rooms were fairly spacious and clean. The bed was comfortable. I liked that you got a firm and a soft pillow for each person. The bathroom was nice, although a bathroom fan would be a plus. The breakfast was very good, loved the pancake maker! The pool and pool area were fairly small and there were not enough lounge... More

Was this review helpful? Yes 1
HIE North Tyler E, Manager at Holiday Inn Express & Suites, responded to this review

dcaiani Thank you so much for the review. We are glad to hear that you enjoyed your stay with us. We strive to be a a welcoming hotel with a wonderful staff. We are going through renovations soon and will be taking all feedback into consideration, a bathroom fan is a lovely idea to add to that for circulation. We... More

Senior Contributor
25 reviews 25 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed April 14, 2014

Had reserved 2 rooms with 2 queen beds, when we got there the only had kings left so we had to get roll away. Really needs update, furniture very worn, beds were lumpy, cracks in sinks. For the price paid and staying at Holiday inn express a lot this one is rough.

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites, responded to this review

Dear Robert S, Thank you for taking the time to provide feedback on your stay. It is unfortunate the accommodations you received prevented you from fully enjoying your time at the hotel. We take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional attention. We have shared your comments... More

Contributor
11 reviews 11 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 7, 2014

The lady who checked us in this great. My room was good size, fairly comfortable. The only complaint about the room was the arms of the desk chair had their outer covering worn completely out. But the exercise room was a joke. It looks like you could hurt yourself easier on the equipment there than exercise.

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Texas
Senior Contributor
46 reviews 46 reviews
32 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed October 12, 2013

We drove 2 and a half hours to watch our high school football team play in Tyler. We decided to stay the night after we heard Lindale was having a Fall Festival. Walked in and had my room key in record time. The room temp. Was set at 74. The wife slept like a baby and almost missed the good... More

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Hevin M, Manager at Holiday Inn Express & Suites, responded to this review

Dear mjkfarm, We really appreciate you staying with us at Holiday Inn Express Tyler North. We are very glad you enjoyed our hotel and hope to see you again very soon! : ) More

Concord, California
1 review
5 of 5 stars Reviewed October 9, 2013

I travel to different parts of the country on a weekly basis and mostly stay at Holiday Inn Express. I have come to rely on a generally pleasant and comfortable stay. Every once in a while one stands out above the others. This Holiday Inn is one of those. The room was large and comfortable with lots of lighting which... More

Was this review helpful? Yes
Hevin M, Manager at Holiday Inn Express & Suites, responded to this review

Dear ottovanv, Thank you very much for staying with us at Holiday Inn Express Tyler North. We appreciate the compliments on our staff. We take pride in striving for 110% customer service. We hope you will come stay with us again soon. : ) More

Fort Worth, Texas
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed October 8, 2013

The room was immaculate (priority # 1). Furthermore, the room we had (a suite) had a 50" HDTV! I've never seen such a large TV in a hotel... The mattress was a memory foam mattress, and my wife said she loved the pillows. The bathroom is a bit outdated and lacks the granite counters that you might have come to... More

Was this review helpful? Yes
Hevin M, Manager at Holiday Inn Express & Suites, responded to this review

Dear Adoniram, Thank you very much for choosing to stay with us at Holiday Inn Express Tyler North. We want to stand out over our competitors and have used the Large Flat Screen TV's and New Memory Foam Mattresses as the first step to succeed in that. We are in the plans to do more updating this spring to include... More

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Additional Information about Holiday Inn Express & Suites

Address: 3247 West Gentry Pkwy, Tyler, TX 75702
Phone Number:
Location: United States > Texas > Tyler
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express & Suites 2.5*
Number of rooms: 67
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Also Known As:
Holiday Inn Express Hotel Tyler
Holiday Inn Express And Suites
Holiday Inn Tyler
Tyler Holiday Inn

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