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Holiday Inn Express & Suites

2.5 of 5
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3247 West Gentry Pkwy, Tyler, TX 75702
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Holiday Inn Express & Suites
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Ranked #23 of 35 Hotels in Tyler
A recent review
4 of 5 stars reviewed 3 days ago
Krista V
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49 Reviews from our TripAdvisor Community

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16
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
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  • All months
    (49)
  • Mar-May only
    (9)
  • Jun-Aug only
    (19)
  • Sep-Nov only
    (13)
  • Dec-Feb only
    (8)
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1 review
4 of 5 stars Reviewed 3 days ago NEW

Stayed here for a time-share presentation and was pleasantly surprised...beds were very comfortable memory foam mattresses and fantastic breakfast. Staff was friendly and helpful. Small pool but nice. Bigger than usual bathrooms and room was clean.

Was this review helpful? Yes
brendarichardsonhie, Guest Relations Manager at Holiday Inn Express & Suites, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again soon. Sincerely, Brenda, S Guest Relations Manager @HIE Tyler North More 

New York City, New York
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 1 week ago

I found this hotel to be mediocre at best. I needed a room with 2 double beds since I was traveling with my sister, and this was the only area hotel where I was able to make a reservation for 2 double beds. When we arrived I was told 2 double beds were not available, and that I was being... More 

Was this review helpful? Yes
brendarichardsonhie, Guest Relations Manager at Holiday Inn Express & Suites, responded to this review

Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the experience during your stay. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the... More 

DeSoto, Texas
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Had a special timeshare deal, so they put us up in this hotel, which at the time I knew I would be in good hands because of the name of the hotel. Nope, this hotel is very old and outdated and has a odor throughout the hotel. Rooms were cleaned, not spotless beds were comfortable if you could get a... More 

Was this review helpful? Yes
brendarichardsonhie, Guest Relations Manager at Holiday Inn Express & Suites, responded to this review

Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Brenda,... More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Where to start. This is a place we have been staying for the last 10+ years because of the customer service & the quality. We would stay 2+ /,,yrs. This time not a good experience. Got to room, desktop chair was torn up, (leather off arms,etc. Not cleanable). Called desktop & I have nevergot replacement, but was no better. When... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites, responded to this review

Dear Joan C, Thank you for choosing to stay with us again and for taking time to post a review of our property. I am sorry you had issues with some of the room amenities. I also apologize that breakfast fell below your expectations. Please know that we treat this matter seriously as it will be looked into. Your review... More 

Butterworth, Malaysia
1 review
3 of 5 stars Reviewed 3 weeks ago

Holiday inn has been one of our prefer places to stay, but this one was a disappointed. We already paid higher price because of July 4th weekend and still need to pay extra for a small service that we requested. Bathroom tub water drained extremely slow, make the tub looked really nasty. The challenge was not many hotel choices in... More 

Was this review helpful? Yes
brendarichardsonhie, Guest Relations Manager at Holiday Inn Express & Suites, responded to this review

Thanks for the review. We apologize for the inconveniences you faced during your stay. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely, Brenda, S Guest Relations @HIE Tyler North More 

Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed June 21, 2015

Overall not a terrible hotel but it is showing some wear. Chair in our room had one leg broken and someone had attempted to fix it with a couple of large screws but it didn't work. The hand bar in the shower was loose from the wall. The microwave had been unplugged and when I tried to plug it back... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites, responded to this review

Dear Kelly P, Thank you for taking the time to review our property. I appreciate your kind remarks about the courteous and friendly staff. We work diligently to ensure our facilities are well maintained and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. It sounds like we fell short of our goal... More 

Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed April 8, 2015

Great experience. We arrived late but were pleased with everything. Paul was at the front desk and was very quick to set us up with the rooms and tell us about the area. He was very informative and it was nice to have someone at the desk that took a few extra minutes to talk to us and not send... More 

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HIE North Tyler E, Manager at Holiday Inn Express & Suites, responded to this review

ddub0711, WE are so happy to hear that Paul made your stay an excellent stay. We value him on our staff tremendously and only look forward to where he is going to go in the future! We are so glad that everything was great with your stay and look forward to you returning. Have a great Spring and look forward... More 

Calgary, Alberta, Canada
Level Contributor
46 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed January 27, 2015

This hotel is found on the West Gentry Parkway and is a great central spot for those person's needing a nice spot to head back to after a long work day. Clean, comfy rooms and the guest check in was smooth. Currently under some renovations, but seamless. They have managed to move their food and beverage services into a ballroom... More 

Was this review helpful? Yes
brendarichardsonhie, Guest Relations Manager at Holiday Inn Express & Suites, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear that you enjoyed your stay with us. Please come again soon. Sincerely, Brenda, S Guest Relations @HIE Tyler North More 

McKinney, Texas
Level Contributor
385 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 142 helpful votes
4 of 5 stars Reviewed December 4, 2014

I stayed here for two nights and my stay was very good. I got a room with mini refrigerator and separate seating area. The bed was very comfortable and felt like a memory foam type mattress. The fitness area was small but everything worked. The complimentary breakfast was typical Holiday Inn Express fare.

Was this review helpful? Yes
HIE North Tyler E, Manager at Holiday Inn Express & Suites, responded to this review

RE: Good hotel with friendly staff; Thank you so much for such a kind review of the place. Regarding the fitness center what is something that would make it more appealing to you for future? Regarding breakfast is there something you would like to see added in the mix to make it more pleasurable. We are always seeking new ideas... More 

Eden, Texas
Level Contributor
133 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
5 of 5 stars Reviewed November 14, 2014

We were on our way to Alabama for the weekend and stopped at this hotel late in the evening. Paul was on duty and provided a warm welcome to the weary travelers. He is definitely an asset to the property and an ambassador for Tyler! The room was nice with some of the most comfortable bedding I've experienced in a... More 

Was this review helpful? Yes
HIE North Tyler E, Manager at Holiday Inn Express & Suites, responded to this review

Cathy, Thank you so much for the kind words about our hotel and Paul. Paul has been a great addition to our team with his compassion and care for our guests. I will make sure he sees this lovely note from you guys. We do hope that you have an amazing week and look forward to hopefully seeing you again... More 

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