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All 32 Tyler hotels

Holiday Inn Express & Suites

2.5 of 5 Hotel   |   3247 West Gentry Pkwy, Tyler, TX 75702
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65%
Ranked #20 of 32 hotels in Tyler
A recent review
4 of 5 stars Reviewed June 3, 2014
dcaiani
  • Reviews (35)
  • Photos (24)
  • Amenities
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  • Room tips (5)
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35 people have reviewed this hotel

Traveler rating
    12
    12
    3
    5
    3
See reviews for
11
7
3
10
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • Any
English first
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed June 3, 2014

The rooms were fairly spacious and clean. The bed was comfortable. I liked that you got a firm and a soft pillow for each person. The bathroom was nice, although a bathroom fan would be a plus. The breakfast was very good, loved the pancake maker! The pool and pool area were fairly small and there were not enough lounge... More

Was this review helpful? Yes 1
Senior Contributor
23 reviews 23 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed April 14, 2014

Had reserved 2 rooms with 2 queen beds, when we got there the only had kings left so we had to get roll away. Really needs update, furniture very worn, beds were lumpy, cracks in sinks. For the price paid and staying at Holiday inn express a lot this one is rough.

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IHGCare, Guest Relations Manager at Holiday Inn Express & Suites, responded to this review

Dear Robert S, Thank you for taking the time to provide feedback on your stay. It is unfortunate the accommodations you received prevented you from fully enjoying your time at the hotel. We take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional attention. We have shared your comments... More

Senior Reviewer
6 reviews 6 reviews
4 of 5 stars Reviewed March 7, 2014

The lady who checked us in this great. My room was good size, fairly comfortable. The only complaint about the room was the arms of the desk chair had their outer covering worn completely out. But the exercise room was a joke. It looks like you could hurt yourself easier on the equipment there than exercise.

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Texas
Senior Contributor
43 reviews 43 reviews
30 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed October 12, 2013

We drove 2 and a half hours to watch our high school football team play in Tyler. We decided to stay the night after we heard Lindale was having a Fall Festival. Walked in and had my room key in record time. The room temp. Was set at 74. The wife slept like a baby and almost missed the good... More

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Hevin M, Manager at Holiday Inn Express & Suites, responded to this review

Dear mjkfarm, We really appreciate you staying with us at Holiday Inn Express Tyler North. We are very glad you enjoyed our hotel and hope to see you again very soon! : ) More

Concord, California
1 review
5 of 5 stars Reviewed October 9, 2013

I travel to different parts of the country on a weekly basis and mostly stay at Holiday Inn Express. I have come to rely on a generally pleasant and comfortable stay. Every once in a while one stands out above the others. This Holiday Inn is one of those. The room was large and comfortable with lots of lighting which... More

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Hevin M, Manager at Holiday Inn Express & Suites, responded to this review

Dear ottovanv, Thank you very much for staying with us at Holiday Inn Express Tyler North. We appreciate the compliments on our staff. We take pride in striving for 110% customer service. We hope you will come stay with us again soon. : ) More

Fort Worth, Texas
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed October 8, 2013

The room was immaculate (priority # 1). Furthermore, the room we had (a suite) had a 50" HDTV! I've never seen such a large TV in a hotel... The mattress was a memory foam mattress, and my wife said she loved the pillows. The bathroom is a bit outdated and lacks the granite counters that you might have come to... More

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Hevin M, Manager at Holiday Inn Express & Suites, responded to this review

Dear Adoniram, Thank you very much for choosing to stay with us at Holiday Inn Express Tyler North. We want to stand out over our competitors and have used the Large Flat Screen TV's and New Memory Foam Mattresses as the first step to succeed in that. We are in the plans to do more updating this spring to include... More

Texas
Top Contributor
50 reviews 50 reviews
13 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed July 25, 2013

Sister and I stayed here recently as it was close to medical facility where she was having a procedure. The hotel was clean and rooms a nice size. Check in was easy enough but upon check out there was no one to be found just a sign saying they'd be back. We didn't make breakfast so won't comment there. The... More

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IHGCare, Guest Relations Manager at Holiday Inn Express & Suites, responded to this review

Dear Illusionsphotog, Thank you very much for taking the time to share your comments online. It is delightful to know that our rooms were of comfort for your needs. However, I am sorry that the noise levels were a dissatisfaction and also my apologies that your check out experience was sub standard. We appreciate your feedback and your business. We... More

Fort Wayne, Indiana
Contributor
16 reviews 16 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed April 13, 2013

Best of the rest...i usually stay where the choice is close to where i will be working and in a somewhat clean and safe area of town. Nothing really 'special' here, but good for the stay. Decent location and the hotel was above average for the Holiday inn Express types. Friendly staff and the rooms were good. My stay was... More

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Jackson, Missouri
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
1 of 5 stars Reviewed March 14, 2013

I have stayed at this property for a few years in a row so I booked it again for my vacation. When I showed up I was told my dog would not be allowed in (even after I called to confirm that it would be allowed to). Then I made arrangements for the dog to stay at a friends in... More

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IHGCare, Guest Relations Manager at Holiday Inn Express & Suites, responded to this review

Dear Matt J, Thank you for being a Priority Club Platinum Member and writing us a review. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. I am sincerely sorry that you were disappointed with this particular visit due to the service received from... More

Fort Worth, TX
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 27, 2012

Business traveler stayed overnight. Despite mixed reviews on Trip Advisor I decided to take a chance due to its good location for my needs. It is clean, quiet, beds comfortable, a/c quiet and efficient, reasonably-priced. Would stay here again.

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Additional Information about Holiday Inn Express & Suites

Address: 3247 West Gentry Pkwy, Tyler, TX 75702
Phone Number:
Location: United States > Texas > Tyler
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express & Suites 2.5*
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Also Known As:
Holiday Inn Express And Suites
Holiday Inn Express Hotel Tyler
Holiday Inn Tyler
Tyler Holiday Inn

24 photos of this hotel

Management photos: Courtesy of the property manager

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Pool/beach area (3)
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Hotel & grounds (5)
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Room/suite (7)
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Dining (3)
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Other (7)

Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style
#9 Business Hotel in Tyler
Hotel Class
Official Description (provided by the hotel)
The Holiday Inn Express Hotel & Suites Tyler offers 67 interior corridor guest rooms.Come experience the warm and friendly atmosphere of the Holiday Inn Express in North Tyler, Texas. Flying in to Tyler Pounds Airport? Give us a call at least 24 hrs in advance and pre-book your ride. Our complimentary airport shuttle service runs from 7 AM to 10 PM and we'd be happy to pick you up. We're just minutes away from Caldwell Zoo, Tiger Refuge Park, and the beautiful Tyler Rose Gardens. We are also convenient to the University of Texas at Tyler Medical Center and Mother Frances Hospital.Our free deluxe breakfast serves hot items to get your day started. Check out our web site and take a look at the cinnamon rolls. Can't you just smell 'em? Stay on track with your fitness regime by working up a sweat in our fitness center. Feel like you are at home in one of our business suites or relax in our Jacuzzi suite. All rooms feature free high speed Internet along with a mini fridge and microwave, full size iron board and steam iron and color TV with free HBO. Our apologies, but no pets are allowed. Must be 21 years of age unless active military. Pool and hot tub closed until further notice. ... more   less 
Number of rooms
67

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