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All 32 Tyler hotels

Courtyard Tyler

3.0 of 5 Hotel   |   7424 South Broadway Avenue, Tyler, TX 75703
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81%
Ranked #10 of 32 hotels in Tyler
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 3 days ago
wisgirl01 Wisconsin
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  • Reviews (148)
  • Photos (28)
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  • Room tips (31)
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148 people have reviewed this hotel

Traveler rating
    94
    27
    15
    6
    6
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31
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69
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
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English first
Wisconsin
Top Contributor
160 reviews 160 reviews
60 hotel reviews
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This was my second stay at this Courtyard and the service was not as good as the last stay. The young man who was at the desk barely greeted us, and breezed through our check in process super fast, but I felt like we annoyed him for some reason, he was just not that friendly. We were not looking to... More

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Dallas, Texas
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Ok, after reading the reviews I was tentative about my stay here even after a nice stay last year. Turns out my stay was great. I got a free upgrade with Silver status, the room was large and clean. The beds were really comfortable and the shower was great. We were one room away from the elevators and did not... More

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CourtyardTylerSales, Director of Sales at Courtyard Tyler, responded to this review

Dear Rick6927, Thank you for your comments regarding your most recent stay with us! We are glad to hear that your family had a great stay & glad to hear you're a returning guest as well! We do currently have a few areas that we are remodeling the hotel for the better to improve our valued guests stays with us... More

Florida
Top Contributor
56 reviews 56 reviews
12 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed June 19, 2014

Okay I was scared to stay here after reading all the poor reviews, but everything else in Tyler was sold out. It is quite a nice hotel. Granted the staff could use better management, but all in all I had a good stay. I think most people are expecting free coffee and breakfast these days, so it would behoove this... More

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CourtyardTylerSales, Director of Sales at Courtyard Tyler, responded to this review

Dear Extensive Travels, Thank you for the feedback regarding your recent stay with us - we appreciate the comments! While we do have Starbucks coffee available for purchase in our Bistro, we also have free coffee & water in the lobby for all of our guests. On your next stay with us - please feel free to ask Front Desk... More

Denver, Colorado
Senior Contributor
28 reviews 28 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed June 10, 2014

Attractive new facility. Room was huge. Close to several restaurants. Exercise facility was meager. Because of too few guests, had run out of in-room coffee. With attention to upkeep, such as repairing the bathroom door, it will be a first class hotel.

Was this review helpful? Yes 2
CourtyardTylerSales, Director of Sales at Courtyard Tyler, responded to this review

Dear T L, Thanks for your review! We appreciate the feedback and will be sure to have our Housekeeping & Chief Engineer look at the bathroom door to correct the issue. We hope to see you on your next trip to Tyler! More

Edmond, Oklahoma
Senior Contributor
37 reviews 37 reviews
15 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed June 8, 2014

I like the Courtyard by Marriott. Our room as nice but lacked water pressure in the shower but the disappointment came in the morning. You use to get free Starbucks coffee in the lobby but I was told they stopped, what? It's the small things that make a stay most chain can deliver a clean room but sometimes it is... More

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CourtyardTylerSales, Director of Sales at Courtyard Tyler, responded to this review

Dear mfiegel, Thank you for your comments regarding your most recent stay with us! We will be sure to have our Chief Engineer look at the water pressure with the shower. We do have Starbucks available to our guests, but also have free coffee in the lobby. It's located by the business center in the middle of the lobby -... More

Willoughby, Ohio
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 4, 2014

Got in late they had given our room away. Did notify do to airport problems reason for late arrival. To them let's look ..oh here. Breakfast no good morning happy see ya just want can I get ya! Leaving no goodbye have a safe one. It was the most unfriendly staff.

Was this review helpful? Yes 1
CourtyardTylerSales, Director of Sales at Courtyard Tyler, responded to this review

Dear Eileen A, Thank you for your comments regarding your recent stay with us! We are disappointed to hear that you didn't receive the warm & friendly Texas hospitality you expect to receive. We appreciate your feedback and can assure you this has been addressed with our staff as providing excellent customer service is our goal! More

Austin, Texas
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed June 2, 2014

The sleeping rooms were nice - clean, quiet, comfortable. But the hospitality was lacking. I was not greeted with any kind of "hello" or "how was your trip?" and once I got my key, the agent looked at me with a blank stare. The rest of the time, there was no one at the front desk any time I went... More

Was this review helpful? Yes 1
CourtyardTylerSales, Director of Sales at Courtyard Tyler, responded to this review

Dear Maggi M, Thank you for your feedback regarding your recent event & stay with us! Providing excellent customer service is a top priority for us and want to ensure that all guests enjoy their stay with us. We are disappointed to hear that this was not the case in your stay and have communicated the issues with our staff... More

Katy, Texas
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 of 5 stars Reviewed May 28, 2014

This is a nice hotel that is good for family, individual or business travel. It is not in the busiest parts of Tyler, which makes it easy to access. It is off a main road which is quick to get to anywhere in Tyler, and making it very convenient.

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CourtyardTylerSales, Director of Sales at Courtyard Tyler, responded to this review

Dear Tina S, Thanks for your comments regarding your stay with us! We are so glad to hear that you enjoyed the hotel and the location was perfect for you. Stop by & see us on your next trip to Tyler! More

Washington DC, District of Columbia
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed May 27, 2014

The room was a nice size with a King Size bed and a full-sized sleeper. Room amenities included a microwave, small fridge, 32 inch flat screen, and a coffee maker. It can sleep 2-3 comfortably. I never pulled out the sofa bed, but the actual bed was very comfortable. There were plenty of outlets to plug in all your gadgets... More

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CourtyardTylerSales, Director of Sales at Courtyard Tyler, responded to this review

Dear DCfoodie67, Thanks for your comments regarding your recent stay with us! We appreciate the feedback and are glad to hear that you enjoyed the room & amenities. We will be sure to discuss the iron issue with our Housekeeping department and have our Chief Engineer take a look at the ice machine on the 2nd floor. Thank you again... More

Senior Contributor
41 reviews 41 reviews
12 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed May 16, 2014 via mobile

This is a new hotel and is very nice with big rooms but it is neglected. We checked in with 4 people and only had 3 sets of towels. And only three devices per room were allowed on the free wifi. There was a coffee maker in our room but no regular coffee in the entire hotel! There was hair... More

Was this review helpful? Yes
CourtyardTylerSales, Director of Sales at Courtyard Tyler, responded to this review

Dear TravelerSHL, Thank you for your feedback regarding your recent stay with us! We apologize for the inconvenience with the number of towels, Wi-Fi internet, and coffee during your stay. Please be assured that the issues have been addressed with our Housekeeping department & Chief Engineer to ensure all items are corrected and will not happen again in the future.... More

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Additional Information about Courtyard Tyler

Address: 7424 South Broadway Avenue, Tyler, TX 75703
Phone Number:
Location: United States > Texas > Tyler
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Tyler 3*
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28 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style
#7 Business Hotel in Tyler
Hotel Class
Official Description (provided by the hotel)
Located off of Highway 69, the new Courtyard by Marriott Tyler will make your stay in Texas both productive and pleasant. This spectacular four-story hotel features the new state of the art lobby that enable guests with greater flexibility and choices that allows them to both, work and relax using our free Wi-Fi throughout and easy access to the latest news and weather with the help of the GoBoard. ... more   less 
Number of rooms
122

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