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Hilton Garden Inn Tyler

#7 of 37 Hotels in Tyler
Certificate of Excellence
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220 East Grande, Tyler, TX 75703
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1 room 1 guest
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Hilton Garden Inn Tyler
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339 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
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San Antonio, United States
5 of 5 stars Reviewed 3 days ago NEW

Stayed here for the weekend while dropping our son off to college. Staff was exceptional, room was very clean, hotel was immaculate. We used the fitness center, but as with most hotels the equipment wasn't the best, but it worked. Beds are adjustable on both sides, so makes it nice for those with different sleep settings.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Amanda S, Front Office Manager at Hilton Garden Inn Tyler, responded to this review

Dear Jawn O, Thank you so much for taking the time to review our property with TripAdvisor. We appreciate the positive feedback and we are very pleased that you enjoyed your stay. We look forward to seeing you again next time you are in Tyler. Amanda Sanford Guest Services Manager Hilton Garden Inn More 

Snellville, Georgia
1 review
1 of 5 stars Reviewed 1 week ago

The beds were horrible, they sunk in the middle, the mattress had old urine stains on both sides, and smelled, and although I had requested a room change prior to my leaving for work, when I returned that evening, the Manager refused to move me to a different room even though I am a Hilton Diamond member, Worst hotel experience... More 

Was this review helpful? Yes
Amanda S, Front Office Manager at Hilton Garden Inn Tyler, responded to this review

Dear belinda1531, Thank you for your review of our hotel. We sincerely appreciate your feedback and we are very sorry you were unhappy with the beds in your guest room and the service you received. We always aim to ensure every guest feels cared for, valued and respected. Guest satisfaction is very important to us and we try hard to... More 

Sterling, Illinois
Level Contributor
67 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 stars Reviewed 1 week ago

Wonderful facility with a great breakfast buffet. Great service at the breakfast buffet and upon check-in. Great training of their staff! Beautifully appointed room. We were there just for one night and spent most of our time in town with relatives so we did not use most of the amenities. Free WiFi for Hilton Honors members Only downside -- the... More 

Was this review helpful? Yes
Amanda S, Front Office Manager at Hilton Garden Inn Tyler, responded to this review

Dear M-Pilot, Thank you so much for taking the time to review our property with TripAdvisor. We appreciate the positive feedback. We are very pleased that you enjoyed your stay and that the employees took great care of you. I am also very sorry to hear about the beds in your guest room. I will pass these comments on to... More 

Sherman, United States
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

Tyler HGI is conveniently located to most attractions without being in a "hotel zone." Walkers and joggers will LOVE it's location right on the local Tylert bike/walk paved trail. The trail crosses the creek right behind the hotel with a neat bridge. Be sure and plan some extra time to do the trail.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Amanda S, Front Office Manager at Hilton Garden Inn Tyler, responded to this review

Dear Vicky B, Thank you so much for taking the time to review our property with TripAdvisor. We appreciate the positive feedback. We are very pleased that you enjoyed your stay and we look forward to seeing you again next time you are in Tyler. Amanda Sanford Guest Services Manager Hilton Garden Inn More 

Houston, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

I was very pleased with this hotel in Tyler, Texas; there was excellent staff response to every inquiry. The room was comfortable and quiet. Reasonable price. I will stay there next time I am in that area.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Amanda S, Front Office Manager at Hilton Garden Inn Tyler, responded to this review

Dear Christina H, Thank you so much for taking the time to review our property with TripAdvisor. We appreciate the positive feedback. We are very pleased that you enjoyed your stay and we look forward to seeing you again next time you are in Tyler. Amanda Sanford Guest Services Manager Hilton Garden Inn More 

Lincoln, Nebraska
Level Contributor
210 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Very friendly staff who go out of their way to ensure the comfort and satisfaction of their guests. Another reviewer specifically mentions Amanda, complimenting her on her outstanding service and I second that. She is a valuable asset to the hotel. She treated me like family and was quick to make sure I had what I needeed. My room was... More 

Was this review helpful? Yes
Amanda S, Front Office Manager at Hilton Garden Inn Tyler, responded to this review

Dear GCKJA, Thank you so much for taking the time to review our property with TripAdvisor. Thank you very much for your kind words and we appreciate the positive feedback. I will also pass these comments on to our maintenance team as we continuously work to improve our guest experience. We are very pleased that you enjoyed your stay and... More 

Lowell, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

The staff was very friendly. Especially Amanda, she went over and beyond to make sure my stay was as comfortable as being at home. I thank Amada and staff for making my stay a memorable one. Not every Hilton Hotel has this level of customer service. THANK YOU.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Amanda S, Front Office Manager at Hilton Garden Inn Tyler, responded to this review

Dear Chris, Thank you so much for taking the time to review our property with TripAdvisor. We appreciate the positive feedback. We are very pleased that you enjoyed your stay and we look forward to seeing you again next time you are in Tyler. Amanda Sanford Guest Services Manager Hilton Garden Inn More 

Arlington, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

For this area, I feel like it is the nicest. I have stayed at several of the othe hotels in this area for a one night business stay. It is safe, clean, and comfortable.I would recommend to stay at this hotel.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Amanda S, Front Office Manager at Hilton Garden Inn Tyler, responded to this review

Dear Buffi H, Thank you so much for taking the time to review our property with TripAdvisor. We appreciate the positive feedback. We are very pleased that you enjoyed your stay and we look forward to seeing you again next time you are in Tyler. Hope you have a wonderful day! Amanda Sanford Guest Services Manager Hilton Garden Inn More 

Austin, Texas
Level Contributor
3 reviews
3 hotel reviews
1 of 5 stars Reviewed 3 weeks ago

I am shocked there are so many positive reviews. I travel every week for business and usually stay Hilton garden inn. This is the worst one I've ever been in. The bed was awful and couldn't be adjusted (or at least noticed no difference). The mattresses are in desperate need of replacement. The AC was extremely loud (and a window... More 

Was this review helpful? Yes
Amanda S, Front Office Manager at Hilton Garden Inn Tyler, responded to this review

Dear Jenn M, Thank you for your review of our hotel. We are sorry that you had a disappointing experience during your stay with us. We always aim to ensure every guest feels cared for, valued and respected. Guest satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay.... More 

Katy
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

This hotel tries to do it all and they are pretty successful. They are trying to be upscale and still family friendly, urban and still in east Texas. It's still got a new feel although I'm not sure it is. The staff is outstanding. The lobby coffee, cookies, and lemon water is a welcome sight to any traveler and the... More 

Was this review helpful? Yes
Amanda S, Front Office Manager at Hilton Garden Inn Tyler, responded to this review

Dear Gambrell, Thank you so much for taking the time to review our property with TripAdvisor. We appreciate the positive feedback. We are very pleased that you enjoyed your stay and we look forward to seeing you again next time you are in Tyler. Hope you have a wonderful day! Amanda Sanford Guest Services Manager Hilton Garden Inn More 

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