We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hilton Garden Inn Tyler

#6 of 35 Hotels in Tyler
Certificate of Excellence
Hotel deals
Hotel website
220 East Grande, Tyler, TX 75703
Offers & Announcements
Bed n' Breakfast Package
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Hilton Garden Inn Tyler
Professional photos View all
Browse nearby
Hilton Garden Inn Tyler
Add Photo Write a Review

309 Reviews from our TripAdvisor Community

Traveler rating
    213
    62
    13
    11
    10
See reviews for
92
57
11
111
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • French first
  • Any
English first
  • All months
    (309)
  • Mar-May only
    (87)
  • Jun-Aug only
    (81)
  • Sep-Nov only
    (66)
  • Dec-Feb only
    (75)
All months
Dallas, Texas
1 review
3 of 5 stars Reviewed yesterday NEW

Rooms are furnished with tempurpedic type beds. The beds never changed from super firm to soft when dial was changed. We had several rooms and they were all like this. We had to ask for extra pillows to sleep on in hopes of getting some sleep. We left with aching backs and necks. Other than the beds...I would highly recommend.... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Sugar Land, Texas
Senior Contributor
48 reviews 48 reviews
15 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

Nice facility in a nice location. But the management doesn't seem to have a handle on things. The drains didn't drain, I always wonder what the housekeepers must be thinking to ignore this. Very odd system at breakfast; fill out forms, exchange for number, disinterested host delivers the eggs. For $11, maybe a real waitress? Worst, and a first for... More 

Was this review helpful? Yes
Crystal S, General Manager at Hilton Garden Inn Tyler, responded to this review

Dear Wep25, We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a... More 

Fort Worth, Texas
Top Contributor
60 reviews 60 reviews
8 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 1 week ago

We attended a function just outside of Tyler, and the organizers had some rooms blocked out for their guests. We received a small discount on the nightly rate. It was not the Ritz, but it was a nice place to hang one's hat for two nights. The room was not large, but it was nicely appointed. The staff with whom... More 

Was this review helpful? Yes
Crystal S, General Manager at Hilton Garden Inn Tyler, responded to this review

Thank you so much for taking the time to review our property with TripAdvisor. We appreciate the positive feedback. We are very pleased that you enjoyed your stay. Look forward to seeing you again next time you are in Tyler. More 

San Angelo, TX
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

I was a little unsure when we checked in and after an online request and two phone calls requesting a feather free room there were feather pillows on the bed. I am used to this so I know to check. What concerned me was when I called down to have them changed out I had to convince the person I... More 

Was this review helpful? Yes
Crystal S, General Manager at Hilton Garden Inn Tyler, responded to this review

Thank you so much for taking the time to review our property with TripAdvisor. We appreciate the positive feedback. We are very pleased that you enjoyed your stay. Look forward to seeing you again next time you are in Tyler. More 

1 review
1 of 5 stars Reviewed 1 week ago via mobile

We chose this hotel because of the Hilton reputation. We called and made reservations with Cody at the front desk. She told us our room would be a suite and it would have a jacuzzi and king size bed. Traveling with three small children we knew they would enjoy a jacuzzi. We arrived in our room to find a very... More 

Was this review helpful? Yes
Crystal S, General Manager at Hilton Garden Inn Tyler, responded to this review

Thank you for your review. We greatly appreciate your feedback and we sincerely apologize for the disappointment with your stay. We will be sure to take your comments about our property under consideration as we re-evaluate guest needs and continually work to improve our guest experience. We hope you will consider staying with us again the next time your travels... More 

Surprise, Arizona
Top Contributor
136 reviews 136 reviews
34 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 1 week ago

Terrific hotel, new, large rooms. Light and airy restaurant. Staff at front desk very helpful, staff in restaurant on and off. Will stay at this hotel again. Near city center, plenty of restaurants and services.

Was this review helpful? Yes
Crystal S, General Manager at Hilton Garden Inn Tyler, responded to this review

Thank you so much for taking the time to review our property with TripAdvisor. We appreciate the positive feedback. We are very pleased that you enjoyed your stay. Look forward to seeing you again next time you are in Tyler. More 

Dallas, Texas
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We were in Tyler for a trail race at Tyler State Park, and could not have been more pleased with our experience. Check-in was prompt, easy, and the everyone we encountered was exceptionally polite and welcoming. Our room (King guestroom) was lovely, clean, and perfect for our needs; the AC worked great (a plus considering it was SUCH a humid... More 

Was this review helpful? Yes
Crystal S, General Manager at Hilton Garden Inn Tyler, responded to this review

Thank you so much for taking the time to review our property with TripAdvisor. We appreciate the positive feedback. We are very pleased that you enjoyed your stay. Look forward to seeing you again next time you are in Tyler. More 

Greenville, Mississippi
1 review
3 of 5 stars Reviewed 2 weeks ago

The desk clerk refused to give directions to the hotel over the phone. She was rude and most unhelpful. She said we should have a GPS and use it. Other than that, the hotel was adequate. It was clean, safe and adequately equipped. It was somewhat loud, and the air-conditioners didn't work that well. I would stay here again, but... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Crystal S, General Manager at Hilton Garden Inn Tyler, responded to this review

Thank you for your review. We greatly appreciate your feedback and we sincerely apologize for the disappointment with your stay. We will be sure to take your comments about our property under consideration as we re-evaluate guest needs and continually work to improve our guest experience. We hope you will consider staying with us again the next time your travels... More 

Houston, Texas
Top Contributor
161 reviews 161 reviews
23 hotel reviews
54 helpful votes 54 helpful votes
2 of 5 stars Reviewed 2 weeks ago

very nice staff, friendly and helpful except for person in booking who tried to rent me a car after I said I was coming by car, followed by push for short message on time shares.. Took up way too much time. This hotel used to be nice, breakfast good, things have changed badly. If you stay insist on top floor,... More 

Was this review helpful? Yes
Crystal S, General Manager at Hilton Garden Inn Tyler, responded to this review

We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay.... More 

lindale, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

absolutely perfect. had quite a few friends meet at the bar that night in the lobby and the bartender (Chrystal) and a very nice young man kept us and the other patrons served perfectly. strawberrys and champayne in the evening in our room were the perfect touch. we would absolutely recommend to everyone.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Crystal S, General Manager at Hilton Garden Inn Tyler, responded to this review

Congratulations. We wish you the best! Thank you so much for taking the time to review our property with TripAdvisor. We appreciate the positive feedback. We are very pleased that you enjoyed your stay. Look forward to seeing you again next time you are in Tyler. More 

Questions? Get answers from hotel staff and past guests. Ask a question

66 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (18)
Viewed
Pool/beach area (3)
Viewed
Bathroom (6)
Viewed
View from room (2)
Viewed
Business center/function rooms (1)
Viewed
Room/suite (6)

Management photos: Courtesy of the property manager

Viewed
All management photos (48)
Viewed
Dining (8)
Viewed
Business center/function rooms (13)
Viewed
Hotel & grounds (10)
Viewed
Room/suite (9)
Viewed
Pool/beach area (1)
Viewed
Other (7)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay