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Baymont Inn & Suites Tyler

2.5 of 5
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3913 Frankston Hwy, Tyler, TX 75701
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Baymont Inn & Suites Tyler
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Ranked #23 of 35 Hotels in Tyler
  • 2.5 of 5
  • Budget
A recent review
5 of 5 stars reviewed 5 days ago
terryj433 Bandera, Texas
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129 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
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Nederland, Texas
1 review
5 of 5 stars Reviewed 2 weeks ago

This hotel had the best service ever! I was so pleased when i called Baymont Inn & Suites and received such a helpful clerk to assist me! They were pet friendly, free wi-fi, pool was clean, maid service was awesome, it was close to lots of restaurnts, they even had a nice little walking area to enjoy and they made... More 

Was this review helpful? Yes
Baymontinntyler, Guest Relations Manager at Baymont Inn & Suites Tyler, responded to this review

To give you an excellent hotel experience is indeed our primary goal and to know that we have successfully done so gives us our pride and joy. The positive feedback you have shared to us regarding the cleanliness, the convenient location inspires us to work even harder, knowing that our efforts are well appreciated by our valued guests. Thank you... More 

Houston, Texas
1 review
5 of 5 stars Reviewed 2 weeks ago

The hotel is very clean and well managed and the staff are wonderful. Mrs. Patel runs an excellent establishment and I would recommend the hotel to anyone visiting the Tyler or Lake Palestine area. Highly recommended.

Was this review helpful? Yes
Baymontinntyler, Guest Relations Manager at Baymont Inn & Suites Tyler, responded to this review

We wish to extend our sincerest appreciation that you took the time to let us know your valuable inputs during the course of your hotel stay with us. We couldn't be more pleased to have served you well and made your experience a memorable one. We aim to give no less than excellent service to our valued guests, thus we... More 

Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago via mobile

My family of 4 stayed here for 2 nights. We found it to be clean, convenient and had a very professional polite staff we needed extra pillows. . . no problem! The pool was clean and the kids enjoyed it. They even provide pool towels at the front desk!

Was this review helpful? Yes
Baymontinntyler, Guest Relations Manager at Baymont Inn & Suites Tyler, responded to this review

Thank you for taking time to share to us your experience with our hotel. We at Baymont Inn & Suites Tyler wishes to not only attend to the needs of our guests but also find ways to make our valued guests feel that they are not just customers, they are in fact part of a family that gives the institution... More 

2 reviews
3 of 5 stars Reviewed May 26, 2015

It was okay, it was full and it was very loud. We live about 2 1/2 hours away I forgot my glasses, I wear contacts and I called the next day and they did have my glasses. My husband had to drive back to Tyler to get them, very honest.

Was this review helpful? Yes
Baymontinntyler, Guest Relations Manager at Baymont Inn & Suites Tyler, responded to this review

I would like to say thanks for taking the time to give us your feed back on your stay here at the Baymont Inn and Suites. I do apologize of the loudness you incurred as we try very hard to insure all our guest have a quite and peaceful stay with us. Hope to see you again the next time... More 

1 review
5 of 5 stars Reviewed May 20, 2015 via mobile

I would recommend this hotel to anyone! Wonderful, friendly and professional staff. Very clean hotel and a wonderful breakfast every morning. I have been staying in Tyler off and on the past few months and this is by far the best hotel in town! I will definitely return!

Was this review helpful? Yes
Baymontinntyler, Guest Relations Manager at Baymont Inn & Suites Tyler, responded to this review

I would like to say thanks for your valued comment as we strive to make every guest fell the down home hospitality here at the Baymont Inn and Suites. I am pleased your stay with us each time has been a great stay. Hope to keep up the good work for all our guest. Once again thank you for taking... More 

Seagoville, Texas
1 review
4 of 5 stars Reviewed May 19, 2015

This was our second time staying! The first time was very last minute but we were able to get a room with no problem. This time with our two kids and we Loved the customer service and clean rooms. They really liked the free breakfast. It was Quiet also!

Was this review helpful? Yes
Baymontinntyler, Guest Relations Manager at Baymont Inn & Suites Tyler, responded to this review

Thank you for taking time to share to us your experience with our hotel. We at Baymont Inn & Suites Tyler wishes to not only attend to the needs of our guests but also find ways to make our valued guests feel that they are not just customers, they are in fact part of a family that gives the institution... More 

Tyler
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 18, 2015

I have nothing good to say about this hotel/motel other than the breakfast isn't too bad. Due to it being privately owned they aren't willing to work with you if you need to make a cancellation, even if it is multiple days in advance. The walls are paper thin so you can hear everything happening in the hall and next... More 

Was this review helpful? Yes 1
Baymontinntyler, Guest Relations Manager at Baymont Inn & Suites Tyler, responded to this review

I am sorry once again you were not satisfied with your stay here at the Baymont Inn and Suites of Tyler as you have stayed several times with us and each time we fail to meet your expectations of our hotel. I also see each time you do not call direct but choose to book online. I will once again... More 

Travelers are raving about these Tyler hotels

East Saint Louis, Illinois
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed April 30, 2015

Pulled into Tyler and stopped at Baymont. Had read some unsettling reviews on this site but my husband wanted to go in and check things out. My husband questioned Don whom was extremely helpful and very accommodating! Everything was in its place and the dining area was very nice and clean. Therefore despite the reviews my husband and I decided... More 

Was this review helpful? Yes 1
Baymontinntyler, Guest Relations Manager at Baymont Inn & Suites Tyler, responded to this review

Thank you for taking time to share to us your experience with our hotel. We at Baymont Inn & Suites Tyler wishes to not only attend to the needs of our guests but also find ways to make our valued guests feel that they are not just customers, they are in fact part of a family that gives the institution... More 

1 review
1 of 5 stars Reviewed April 24, 2015 via mobile

Anna quoted my family a price and then the next day spoke with the manager Amy and all we wanted was clarification on the price and she just cancelled our rooms and said, "We(management) have the right to refuse service! Kept trying to call back and she hung up on Me. Worst experience o will never stay here and I... More 

Was this review helpful? Yes
Baymontinntyler, Guest Relations Manager at Baymont Inn & Suites Tyler, responded to this review

Please know that we take our guests’ concerns seriously and this matter that you state was brought to me to verify what took place . I regret sincerely that we have not met your expectations but will surely use your review for reference for improvement/s we need to implement. More 

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