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Sleep Inn & Suites Tyler

#1 of 35 Hotels in Tyler
Certificate of Excellence
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5555 Donnybrook Ave, Tyler, TX 75703
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Sleep Inn & Suites Tyler
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135 Reviews from our TripAdvisor Community

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Traveler rating
    107
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
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    (135)
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    (36)
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5 of 5 stars Reviewed 3 days ago NEW

Loved the hot breakfast with eggs, bacon, and biscuits and gravy. This was not your normal continental breakfast. Plus, the staff was very friendly. Definitely would recommend. Room was clean and comfortable.

Was this review helpful? Yes
Curtis W, General Manager at Sleep Inn & Suites Tyler, responded to this review

Thank you for your intention to recommend! It is so nice to see that yet another one of our guests has had an exceptional stay with us. We are so pleased that you enjoyed our breakfast and staff service and cleanliness. Come back and see us anytime! Regards More 

Nacogdoches, Texas
Level Contributor
41 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This hotel was in a good location for us to be close to all the hospitals in Tyler. It was clean and comfortable for us as a last minute decision to stay overnight. The front desk clerk was courteous to the lady ahead of us who had some issues about her reservation. He was nice and helpful to us also.... More 

Was this review helpful? Yes
Curtis W, General Manager at Sleep Inn & Suites Tyler, responded to this review

Thank you so much for such a great review!! We sincerely appreciate your business and we are so delighted that you enjoyed your stay with us. Thank you for noticing our cleanliness and exceptional staff service! We all work very hard to make sure our guests are comfortable and happy, and we are so pleased that you were no exception.... More 

New Braunfels, Texas
1 review
5 of 5 stars Reviewed 6 days ago NEW

My daughter just graduated from The University of Texas-Tyler. My family has been coming to this hotel for the last 4 years because: • The front desk always accommodates us…there have been times when we arrive after midnight because we are 5 hours from home (New Braunfels, Texas) • The room and lobby are always clean and smells great •... More 

Was this review helpful? Yes
Curtis W, General Manager at Sleep Inn & Suites Tyler, responded to this review

Thank you so much for taking the time to leave a positive review! All positive feedback we receive from our guests serves as such an encouragement to continue our hard work. We are so pleased that you have enjoyed your stays with us during your daughter's schooling. Congratulations to the graduate! We hope to see you again on your next... More 

Tyler, Texas
Level Contributor
4 reviews
3 of 5 stars Reviewed 1 week ago

There is nothing wrong with the Sleep Inn; I'm just not sure why it got such rave reviews on Trip Advisor. I stayed there recently based on these reviews and was slightly disappointed. I did not like the smell in the room (perfumy) and it gave me a headache. The room was clean and the beds were comfortable, however. The... More 

Was this review helpful? Yes
Curtis W, General Manager at Sleep Inn & Suites Tyler, responded to this review

We sincerely appreciate your feedback! Any input we receive from our guests is so essential for our staff to ensure an exceptional experience for all of our guests. Thank you for noticing our comfortable beds and in-room appliances. We are so pleased that you enjoyed our staff service. You are welcome back any time! More 

Dallas, TX
Level Contributor
86 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I chose the Sleep Inn based on Trip Advisor ratings and was not disappointed! From the friendly check in, to the clean, spacious, and comfortable room, to the yummy breakfast and the excellent location- I would definately stay here again! The hotel is located in a great part of town- right on the walking trails if you are a walker!... More 

Was this review helpful? Yes
Curtis W, General Manager at Sleep Inn & Suites Tyler, responded to this review

What a fantastic review! We love hearing from our past guests and we are so happy that you enjoyed your stay. Thank you for your mention of our amenities, cleanliness, and exceptional staff service! You are welcome back anytime. Hope to see you soon! Best Regards More 

Dallas, TX
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

The Sleep Inn was comfortable, clean, and an overall great value. There is also a great walking trail located a few hundred yards from the Sleep Inn that provides a safe and well-shaded exercise area for those who like to get out and exercise a bit. The best part of my stay, though, was the outstanding customer service provided to... More 

Was this review helpful? Yes
Curtis W, General Manager at Sleep Inn & Suites Tyler, responded to this review

It is always a pleasure to have the chance to go "above and beyond" for our guests. Thank you for your review! We are all so pleased that you enjoyed your stay. Our entire staff works very hard, and we are thrilled that you noticed our cleanliness and took advantage of our amenities. We hope to see you again soon!... More 

Little Rock, Arkansas
Level Contributor
55 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The Sleep Inn was #1 on Trip Advisor and once again, we were very pleased. It's #1 for lots of reasons. The first person at the reception was Marshall; he was very courteous, competent, and helpful, and that attitude continued with every staff member we encountered. Our room was very clean and comfortable, from the bed to the bathroom to... More 

Was this review helpful? Yes
Curtis W, Guest Relations Manager at Sleep Inn & Suites Tyler, responded to this review

Thank you for your review and recommendation! We are delighted that you enjoyed your stay enough to suggest us as a good place to sleep in Tyler. Our entire staff works very hard to ensure that our guests have superior experiences and we are so pleased that we've succeeded! I will share your kind words with our staff and we... More 

Hot Springs Village, Arkansas
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

It was a very nice place to stay. Rooms were clean, loved the walk in shower, people were friendly and great location, close to restaurants and shopping. This was our first time to stay at a Sleep Inn, and we will definitely stay again.

Was this review helpful? Yes
Curtis W, Guest Relations Manager at Sleep Inn & Suites Tyler, responded to this review

It is so nice to read such a positive review for our hotel! We are delighted that we were able to provide you with such an excellent stay. Thank you for your comments on our convenient location and exceptional staff service. We truly aim to please! I am thrilled that you will be choosing to stay with us again on... More 

Dallas, Texas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 24, 2015

Everytime I come to town I insist on staying here. This is hotel is operated like a 5-star hotel and guesrts are always treated like it is too. The breakfast is all homemade and the employees are all so friendly and nicee. The front desk worker held all of my belongings in his office all day for me before check... More 

Was this review helpful? Yes 2
Curtis W, Guest Relations Manager at Sleep Inn & Suites Tyler, responded to this review

What a glowing review! It is so nice to receive such pleasant words from our guests. Thank you for taking the time to post! Our entire staff works very hard and we sincerely appreciate your notice of our efforts. We will take your positive feedback as an encouragement to continue providing our guests with superior experiences. We hope to see... More 

Austin, Texas
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed May 15, 2015

Well, I booked this hotel based on the great review on Trip Advisor. I realize that everyone has their own experiences but several things bothered me during our stay and caused us to shorten our trip from 4 to 2 nights. We arrived about 3:00 on the check in day and were told we had no reservation but "fortunately" they... More 

Was this review helpful? Yes
Curtis W, Guest Relations Manager at Sleep Inn & Suites Tyler, responded to this review

Thank you for taking the time to leave us a review for our hotel. All feedback is essential to the happiness and comfort for future guests, so we greatly appreciate your input. Thank you for alerting us to the issues you encountered during your stay. I have spoken with my front desk staff and housekeeping department to ensure that our... More 

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