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All 32 Tyler hotels

Holiday Inn Express & Suites Tyler South

2.5 of 5 Hotel   |   2421 E SE Loop 323, Tyler, TX 75701
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85%
Ranked #9 of 32 Hotels in Tyler
Certificate of Excellence 2014
A recent review
5 of 5 stars Reviewed August 5, 2014
Dr Cheryl M Baton Rouge, Louisiana
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83 reviews from our community

Traveler rating
    52
    18
    5
    3
    5
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22
9
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35
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • German first
  • Any
English first
Baton Rouge, Louisiana
Contributor
16 reviews 16 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 5, 2014

Clean, comfortable, large rooms with refrigerator, microwave, hot exceptional breakfast choices, indoor pool, and workout room. Free wifi and fresh linens. Hot breakfast includes hot cinnamon rooks every morning, a choice of pork or turkey sausage, pancakes, egg omelet, boiled eggs, whole or chocolate milk, Quaker oatmeal, various cereals, juices, coffees, teas, fresh fruit, hot biscuits, walnuts and dried sweet... More

Was this review helpful? Yes
CourtyardTylerSales, Director of Sales at Holiday Inn Express & Suites Tyler South, responded to this review

Dear Dr. Cheryl M, Thank you for your feedback regarding your recent stay with us! We are thrilled to hear that enjoyed your overall experience with our amenities! The breakfast & variety of options and then our large indoor pool are a few of our favorite amenities when it comes to Holiday Inn Express - we're glad you thought the... More

Fort Worth, Texas
Senior Contributor
33 reviews 33 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed July 1, 2014

Upon checking in on Friday evening, went to take a shower and there was long black hairs in the bathtub and on the floor by bathtub!!! So needless to say I told the desk clerk Saturday morning about the dirty bathroom, assuming it would be very clean when we returned on Saturday evening and NO it was not!!! I spoke... More

Was this review helpful? Yes 1
HolidayInnExpTyler, Director of Sales at Holiday Inn Express & Suites Tyler South, responded to this review

Dear JamieCresson_Texas, Thank you for taking time to give us a review from your recent stay with us! We appreciate the feedback and are disappointed to know your stay was not up to the expectations you are accustomed to receiving from a Holiday Inn Express property. As a former employee of a Holiday Inn property, you know how seriously reviews... More

Upstate NY
Contributor
19 reviews 19 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed May 31, 2014

My husband and I stayed for a week during a national tournament. When we arrived at 11:30pm the front entry was closed for renovations. We went in a side entry and were on to our room quickly. Our first two night were in a room with jacuzzi. The room was nice, but we moved to the executive suit with a... More

Was this review helpful? Yes 1
HolidayInnExpTyler, Director of Sales at Holiday Inn Express & Suites Tyler South, responded to this review

Dear TurquoiSea, Thank you for your feedback regarding your stay with us in May! We appreciate the feedback & are glad to hear that you had a great stay! We will be sure to pass on your compliments to appropriate departments and appreciate your patience with us while we were under going remodeling to better the hotel for our guests.... More

Cornelius, North Carolina
Contributor
15 reviews 15 reviews
12 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed April 29, 2014 via mobile

I just finished a stay at this hotel for a business trip. The check in was smooth, rooms were clean and breakfast was very good. But after I checked out from the hotel, I had the best customer service experience I've ever encountered. On my way to the airport I was notified by an employee named Taylor that I had... More

Was this review helpful? Yes 1
HolidayInnExpTyler, Director of Sales at Holiday Inn Express & Suites Tyler South, responded to this review

Dear rtw000, Thank you for your comments regarding your recent stay with us! We are so glad to hear that you enjoyed your stay from the rooms to check-in process and breakfast and of course, the customer service! We strive to provide the best customer service to all of our guests and are happy to hear that you received nothing... More

Palestine, Texas
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 15, 2014

My husband and I stayed Valentine's night and were looking forward to the Jacuzzi tub in our room. The tub looked as if it needed cleaning (jets were pretty grimy looking), so we sprayed it with some cleaner we bought and ran the jets for a while. After some scrubbing, it was worth it, because it was great. Unfortunately, that... More

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HolidayInnExpTyler, General Manager at Holiday Inn Express & Suites Tyler South, responded to this review

Dear Felicia C, Thank you for your comments regarding your recent stay with us. Providing excellent customer service is our goal and we apologize for the experience you had with your guest room. We have addressed the cleanliness issue & customer service experience with our staff. We will be working closely with the housekeeping department to ensure the cleaning procedures... More

Thicket, Texas
Senior Contributor
44 reviews 44 reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed January 10, 2014

We were told by the manager that our rooms would be ready upon arrival. At 5:00 p.m.they are still not ready. I will never stay here again. I would advise the same. The desk clerks seem unconcerned. Other groups walked right in at got a room.

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Tyler South, responded to this review

Dear TexasHunter270, Thank you for your review regarding your experience. We are glad you like our convenient location. We greatly appreciate you taking the time to bring this matter to our attention and apologize for any inconvenience the hotel staff may have caused. We will follow up with the staff to ensure that similar incidents won't happen again. We appreciate... More

Cypress, Texas
1 review
5 of 5 stars Reviewed November 1, 2013

I'll give it 7 stars out of 5! We travel to Tyler to see our daughter (at college) several times during the year and at times are joined by Gramma & Grampa too. Quite honestly there are several hotels to choose from on the south loop area....some good....some so-so....some just nasty. For me (the dad) - AC, big TV, hot... More

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HolidayInnExpTyler, Director of Sales at Holiday Inn Express & Suites Tyler South, responded to this review

Dear 12Barney, Thank you so much for your feedback regarding your most recent stay with us! We are so glad to hear that you and your wife enjoyed your stay with us and we will be sure to pass on the comments to each department. We strive to provide the best stay and experience for each guest and definitely recommend... More

Dallas, Texas
Senior Contributor
32 reviews 32 reviews
10 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed October 31, 2013

We were greeted upon entry, checked in quickly, and told about a discount on meals at the Texas Roadhouse right up the street. The room was large, clean, and cold, which is perfect in steamy Texas heat. It was so cold that we even had to turn the AC down! Not only were these things good and welcoming, but there... More

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HolidayInnExpTyler, Director of Sales at Holiday Inn Express & Suites Tyler South, responded to this review

Dear DTPegasus, Thank you so much for your comments regarding your most recent stay with us and for choosing the Holiday Inn Express South! We are so pleased to know that you thoroughly enjoyed your stay including the plentiful options at breakfast, guest rooms, and the quick check-in. We strive to be sure that each guest has the best experience... More

Contributor
19 reviews 19 reviews
5 hotel reviews
5 of 5 stars Reviewed October 4, 2013 via mobile

It is one if better and brighter holiday inns. Rooms are HI quality and they are clean. Breakfast isn't greatest one but....it is HI. Location is OK, nice pool, exercise room and sauna. I was happy to stay and would recommend this ace to anyone. In the end of the day...it's Tyler, TX and this is one of the better... More

Was this review helpful? Yes
HolidayInnExpTyler, Director of Sales at Holiday Inn Express & Suites Tyler South, responded to this review

Dear road_warrior_1970, Thank you so much for your comments regarding your most recent stay with us! We are so pleased to know that you enjoyed your stay with us! Our IHG Owner & General Manager conference is at the end of this month and they should be rolling out a few new breakfast items at the conference, so be on... More

Tyler, Texas
1 review
4 of 5 stars Reviewed October 1, 2013

I have stayed at this Holiday many times in the past and have not had anything but good service. This time however wasn't so good. What I learned was I really needed to verify that notes were put on my reservation as I was assured they would be. I requested a first floor room if possible, the person taking the... More

Was this review helpful? Yes
HolidayInnExpTyler, Director of Sales at Holiday Inn Express & Suites Tyler South, responded to this review

Dear Lawrence D, Thank you for your comments regarding your recent stay with us! We are disappointed to know that you didn't experience the great customer service you are accustomed to receiving on this past stay. Please be assured that we do take every guests' request seriously and do our absolute best to accommodate each and every request our guests... More

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Additional Information about Holiday Inn Express & Suites Tyler South

Address: 2421 E SE Loop 323, Tyler, TX 75701
Phone Number:
Location: United States > Texas > Tyler
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express & Suites Tyler South 2.5*
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Also Known As:
Holiday Inn Express & Suites Tyler South Hotel Tyler
Holiday Inn Express And Suites Tyler South
Tyler Holiday Inn

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