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Holiday Inn Express & Suites Tyler South

#16 of 35 Hotels in Tyler
Certificate of Excellence
2.5 of 5
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2421 E SE Loop 323, Tyler, TX 75701
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Holiday Inn Express & Suites Tyler South
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Ranked #16 of 35 Hotels in Tyler
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 5 days ago
Sean B Humble, Texas
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97 reviews from our community

Traveler rating
    56
    23
    7
    6
    5
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26
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42
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Humble, Texas
Senior Contributor
28 reviews 28 reviews
25 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I stayed at this hotel for a business trip to Tyler in April. The front desk gentleman was very nice and helpful. The room was upgraded to a suite, which was really spacious. Room was up to date, with very modern décor. The bathroom in this hotel seemed a little bit small though, but it worked well. I would definitely... More 

Was this review helpful? Yes
TylerHotelSales, Director of Sales at Holiday Inn Express & Suites Tyler South, responded to this review

Dear Sean B, Thank you for choosing the Holiday Inn Express South & we appreciate your feedback regarding your recent stay with us! We are thrilled to hear that you enjoyed your stay with us & the new décor. Thank you again & we will look forward to your next stay with us! More 

Houston, Texas
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 6, 2015

I had to wait 45 minutes for a room because the printer was out. These things do happen but the girl at the front desk (Cheyenne) was very rude, unapologetic for the wait, rolled her eyes and stated " This is a terrible way to start my weekend".... What about my weekend?! And professionalism? Not a good first impression.

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TylerHotelSales, Director of Sales at Holiday Inn Express & Suites Tyler South, responded to this review

Dear Kelli8829, Thank you for taking the time to give us feedback regarding your stay with us this weekend! Providing excellent customer service to our guests & ensuring they enjoy their overall stay with us is our top priority, so we are sincerely disappointed to hear about your experience. Please know that we take all comments seriously and they will... More 

1 review
2 of 5 stars Reviewed March 5, 2015 via mobile

My company had spent over a thousand dollars at this hotel only for our director to be charged $5 plus tax for a cinnamon bun, there were no signs saying what they charge for and then when they charged him they removed the breakfast. This hotel must really need the money!!

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TylerHotelSales, Director of Sales at Holiday Inn Express & Suites Tyler South, responded to this review

Dear Johnthorold, Thank you for your comments regarding your recent stay with us! With our Holiday Inn Express South, we do offer a full continental breakfast that is complimentary to all of our overnight guests. We apologize for any confusion during your stay and again, thank you for your review. More 

Frisco, texas
Top Contributor
129 reviews 129 reviews
50 hotel reviews
86 helpful votes 86 helpful votes
5 of 5 stars Reviewed February 4, 2015

Nice clean, well kept hotel to stay at. Close to the University area; but a little far from the Tyler State Park that we had intended to hike in. However, this was not a drawback, as we took some back roads to get to the State Park, which was very pleasant. Also, this place is not far from downtown Tyler... More 

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TylerHotelSales, Director of Sales at Holiday Inn Express & Suites Tyler South, responded to this review

Dear alikarim, Thank you for your comments regarding your recent stay with us! We appreciate your comments and are glad to hear you enjoyed the local attractions! Tyler State Park is a beautiful park to visit and has several options to keep our guests entertained. Thank you for choosing the Holiday Inn Express South & we will look forward to... More 

Stephenville, Texas
Senior Contributor
26 reviews 26 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 24, 2015

We have been at a number of conferences lately in Dallas & San Antonio. We stayed at upscale hotels, and they were fine. This week, we stayed at this Holiday Inn, and I came away impressed and happy. The decor was...hotel decor. What can I say? But the rooms were equipped with microwave, coffeemaker, mini fridge, and a DVD player.... More 

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TylerHotelSales, Director of Sales at Holiday Inn Express & Suites Tyler South, responded to this review

Dear CindiMc, Thank you for taking the time out of your busy schedule to give us feedback on your recent stay! We love it when our guests give us comments and are glad to hear that you enjoyed your stay! We will pass on the suggestions with the bagels and toast to the appropriate department and we apologize for the... More 

Mesquite, Texas
Contributor
16 reviews 16 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 23, 2015

We were working recently inTyler, and stayed at this hotel while there. This is the 3rd time we've stayed here. The rooms are comfortable and clean. The hot tub and pool are clean and welcome relief. The pool area looks like it has been upgraded since last year - it is very nice. Breakfast is good with coffee and juice,... More 

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TylerHotelSales, Director of Sales at Holiday Inn Express & Suites Tyler South, responded to this review

Dear Rodney W, Thank you for your comments regarding your recent stay with us...we love getting feedback from our guests! We are thrilled to hear that you enjoyed your stay and we have done a few upgrades to our hotel within the past year including the pool area, so I hope you are enjoying it! We are actually about to... More 

LONGVIEW
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 10, 2015

It was a very nice room, we were in the presidential suite??? the bed was comfortable and the bathroom looked as if it was clean till you saw the hairs between the toilet and the tub, wall paper was peeling from wall. The room was up front of the hotel and the traffic was very loud. Breakfast was the norm... More 

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TylerHotelSales, Director of Sales at Holiday Inn Express & Suites Tyler South, responded to this review

Dear ANN M, Thank you for your feedback regarding your stay with us this weekend! We are disappointed to hear of the issues you encountered during your stay and we have addressed these with the appropriate departments. We would love to discuss your stay further with you. Should you wish too, please contact management staff directly at (903) 566-0600. More 

Naperville, Illinois
Senior Reviewer
7 reviews 7 reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed December 27, 2014

My extended family stayed here recently just after Thanksgiving as we gathered for the funeral of my father. I am the oldest of 7, all of us married and bringing our children. Over the 20 years my parents have been in Tyler we have stayed here MANY times. This time it was different: 1. Room not clean; former guests supplies... More 

Was this review helpful? Yes
TylerHotelSales, Director of Sales at Holiday Inn Express & Suites Tyler South, responded to this review

Dear EJK5657, Thank you for taking the time to give feedback regarding your recent stay with us! We sincerely apologize for the experience you had during your last stay with us as this is not the experience our valued guests are accustomed to receiving from the Holiday Inn Express South. As you know from you & your family staying with... More 

Lumberton,Texas
Top Contributor
78 reviews 78 reviews
30 hotel reviews
213 helpful votes 213 helpful votes
4 of 5 stars Reviewed November 21, 2014

We stayed here for 4 nights while visiting family in Tyler. The location is quiet and there is ample parking. The grounds around the hotel are pretty with neat and well kept landscaping. The staff at this location are all very nice and willing to help in any way they can. The lady keeping the breakfast buffet neat and fresh... More 

Was this review helpful? Yes 1
TylerHotelSales, Director of Sales at Holiday Inn Express & Suites Tyler South, responded to this review

Dear chext57, Thank you for choosing the Holiday Inn Express South for your most recent stay in Tyler & we appreciate you giving us comments on your stay! We are glad to hear that you experience great customer service with the nice & helpful staff -- providing excellent customer service is one of our top goals! We apologize about the... More 

Contributor
14 reviews 14 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed November 10, 2014

I stayed at the Holiday Inn Express while in town for business, the hotel was clean but could use some maintenance. Some of the wall paper in my room was peeling and the tub needed to be recaulked. However, the staff was really friendly and helped me fee comfortable.

Was this review helpful? Yes
TylerHotelSales, Director of Sales at Holiday Inn Express & Suites Tyler South, responded to this review

Dear Javier J, Thank you for your feedback regarding your most recent stay with us! We appreciate the comments and our Chief Engineer has been made aware of the issues found in your guest room. Thank you again for your comments & we hope to see you on your next trip to Tyler! More 

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