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All 33 Tyler hotels

Holiday Inn Express & Suites Tyler South

2.5 of 5 Hotel   |   2421 E SE Loop 323, Tyler, TX 75701
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84%
Ranked #10 of 33 Hotels in Tyler
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 4 days ago
EdAmyZD Lake Jackson, Texas
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86 reviews from our community

Traveler rating
    53
    19
    5
    4
    5
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24
9
9
36
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Lake Jackson, Texas
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

All that I expect from a Holiday Inn. Had a burned out bulb that the front desk got fixed immediately. Breakfast was good. Location was great. Price was a little high compared to others in the area, we may go further out to get a better price next time. I would stay in again.

Was this review helpful? Yes
TylerHotelSales, Director of Sales at Holiday Inn Express & Suites Tyler South, responded to this review

Dear EdAmyZD, Thank you for your feedback regarding your most recent stay with us! We appreciate you choosing the Holiday Inn Express South and are glad to hear that you enjoyed your stay! We will be sure to pass on the compliments to the appropriate departments. We look forward to seeing you on your next trip to Tyler! More

San Martin, California, United States
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

I am an IHG member and this the worst that I have stayed in. We were SO happy to be "upgraded" to the Presidential suite. Well, the jacuzzi tub had huge patches in the bottom of the to pub, the toilet rocked back and forth and we could close the door to the bathroom because the door handle was about... More

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TylerHotelSales, Director of Sales at Holiday Inn Express & Suites Tyler South, responded to this review

Dear Brenda W, Thank you for your feedback from your recent stay with us! We sincerely apologize for the experience you had on your most recent stay with us. We do try to give complimentary upgrades to all of our IHG Rewards Members as often as we can to our suites. Please rest assured that we have addressed the issues... More

Texas
Top Contributor
81 reviews 81 reviews
11 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed 2 nights. One with points and one with a state rate. They gave us fair warning that it would be a packed weekend. Since we didn't make both night reservations at the same time we were told upfront as well that we would have to change rooms. I appreciate the heads up in advance. The place is clean... More

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TylerHotelSales, Director of Sales at Holiday Inn Express & Suites Tyler South, responded to this review

Dear texan9, Thank you for your comments regarding your most recent stay with us! We appreciate the comments & will be sure to communicate them to the appropriate departments. We are glad to hear that you enjoyed your stay especially on the busy weekend - the weekends tend to be pretty busy in Tyler! Thank you again for taking the... More

Baton Rouge, Louisiana
Contributor
16 reviews 16 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 5, 2014

Clean, comfortable, large rooms with refrigerator, microwave, hot exceptional breakfast choices, indoor pool, and workout room. Free wifi and fresh linens. Hot breakfast includes hot cinnamon rooks every morning, a choice of pork or turkey sausage, pancakes, egg omelet, boiled eggs, whole or chocolate milk, Quaker oatmeal, various cereals, juices, coffees, teas, fresh fruit, hot biscuits, walnuts and dried sweet... More

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CourtyardTylerSales, Director of Sales at Holiday Inn Express & Suites Tyler South, responded to this review

Dear Dr. Cheryl M, Thank you for your feedback regarding your recent stay with us! We are thrilled to hear that enjoyed your overall experience with our amenities! The breakfast & variety of options and then our large indoor pool are a few of our favorite amenities when it comes to Holiday Inn Express - we're glad you thought the... More

Fort Worth, Texas
Senior Contributor
33 reviews 33 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed July 1, 2014

Upon checking in on Friday evening, went to take a shower and there was long black hairs in the bathtub and on the floor by bathtub!!! So needless to say I told the desk clerk Saturday morning about the dirty bathroom, assuming it would be very clean when we returned on Saturday evening and NO it was not!!! I spoke... More

Was this review helpful? Yes 1
HolidayInnExpTyler, Director of Sales at Holiday Inn Express & Suites Tyler South, responded to this review

Dear JamieCresson_Texas, Thank you for taking time to give us a review from your recent stay with us! We appreciate the feedback and are disappointed to know your stay was not up to the expectations you are accustomed to receiving from a Holiday Inn Express property. As a former employee of a Holiday Inn property, you know how seriously reviews... More

Upstate NY
Contributor
19 reviews 19 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed May 31, 2014

My husband and I stayed for a week during a national tournament. When we arrived at 11:30pm the front entry was closed for renovations. We went in a side entry and were on to our room quickly. Our first two night were in a room with jacuzzi. The room was nice, but we moved to the executive suit with a... More

Was this review helpful? Yes 1
HolidayInnExpTyler, Director of Sales at Holiday Inn Express & Suites Tyler South, responded to this review

Dear TurquoiSea, Thank you for your feedback regarding your stay with us in May! We appreciate the feedback & are glad to hear that you had a great stay! We will be sure to pass on your compliments to appropriate departments and appreciate your patience with us while we were under going remodeling to better the hotel for our guests.... More

Cornelius, North Carolina
Contributor
15 reviews 15 reviews
12 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed April 29, 2014 via mobile

I just finished a stay at this hotel for a business trip. The check in was smooth, rooms were clean and breakfast was very good. But after I checked out from the hotel, I had the best customer service experience I've ever encountered. On my way to the airport I was notified by an employee named Taylor that I had... More

Was this review helpful? Yes 1
HolidayInnExpTyler, Director of Sales at Holiday Inn Express & Suites Tyler South, responded to this review

Dear rtw000, Thank you for your comments regarding your recent stay with us! We are so glad to hear that you enjoyed your stay from the rooms to check-in process and breakfast and of course, the customer service! We strive to provide the best customer service to all of our guests and are happy to hear that you received nothing... More

Palestine, Texas
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 15, 2014

My husband and I stayed Valentine's night and were looking forward to the Jacuzzi tub in our room. The tub looked as if it needed cleaning (jets were pretty grimy looking), so we sprayed it with some cleaner we bought and ran the jets for a while. After some scrubbing, it was worth it, because it was great. Unfortunately, that... More

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HolidayInnExpTyler, General Manager at Holiday Inn Express & Suites Tyler South, responded to this review

Dear Felicia C, Thank you for your comments regarding your recent stay with us. Providing excellent customer service is our goal and we apologize for the experience you had with your guest room. We have addressed the cleanliness issue & customer service experience with our staff. We will be working closely with the housekeeping department to ensure the cleaning procedures... More

Thicket, Texas
Senior Contributor
44 reviews 44 reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed January 10, 2014

We were told by the manager that our rooms would be ready upon arrival. At 5:00 p.m.they are still not ready. I will never stay here again. I would advise the same. The desk clerks seem unconcerned. Other groups walked right in at got a room.

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Tyler South, responded to this review

Dear TexasHunter270, Thank you for your review regarding your experience. We are glad you like our convenient location. We greatly appreciate you taking the time to bring this matter to our attention and apologize for any inconvenience the hotel staff may have caused. We will follow up with the staff to ensure that similar incidents won't happen again. We appreciate... More

Cypress, Texas
1 review
5 of 5 stars Reviewed November 1, 2013

I'll give it 7 stars out of 5! We travel to Tyler to see our daughter (at college) several times during the year and at times are joined by Gramma & Grampa too. Quite honestly there are several hotels to choose from on the south loop area....some good....some so-so....some just nasty. For me (the dad) - AC, big TV, hot... More

Was this review helpful? Yes
HolidayInnExpTyler, Director of Sales at Holiday Inn Express & Suites Tyler South, responded to this review

Dear 12Barney, Thank you so much for your feedback regarding your most recent stay with us! We are so glad to hear that you and your wife enjoyed your stay with us and we will be sure to pass on the comments to each department. We strive to provide the best stay and experience for each guest and definitely recommend... More

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Additional Information about Holiday Inn Express & Suites Tyler South

Address: 2421 E SE Loop 323, Tyler, TX 75701
Phone Number:
Location: United States > Texas > Tyler
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express & Suites Tyler South 2.5*
Number of rooms: 88
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Also Known As:
Holiday Inn Express & Suites Tyler South Hotel Tyler
Holiday Inn Express And Suites Tyler South
Tyler Holiday Inn

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