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Holiday Inn Express & Suites Tyler South

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2421 E SE Loop 323, Tyler, TX 75701
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Holiday Inn Express & Suites Tyler South
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Holiday Inn Express & Suites Tyler South
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100 Reviews from our TripAdvisor Community

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Traveler rating
    58
    24
    7
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    5
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28
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43
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Linden, Texas
1 review
4 of 5 stars Reviewed 1 week ago

During my booking, the gentleman place med on hold to call the Holiday Inn in Tyler to confirm a rollaway could be placed in room. Answer : yes. Check In answer was NO. This created an extreme hardship on my sisters and I as we were in Tyler for one of sister to have surgery. Damn you for telling me... More 

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Hot Springs, Arkansas
Level Contributor
39 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed May 26, 2015

This is one of the First Hotels to ever Call to offer an upgrade. The front desk was exceptional service. The rooms were nice, clean and well appointed. the TV was a bit small to todays standard but I was on business so who has time for TV anyway.

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TylerHotelSales, Director of Sales at Holiday Inn Express & Suites Tyler South, responded to this review

Dear ARWanderer, Thank you for taking the time to give us feedback from your recent stay with us! We love receiving feedback from our guests and are glad to hear that you enjoyed your stay from the complimentary upgrade to exceptional customer service! We will be sure to share your comments with our team! Thank you again for your review... More 

Tyler, Texas
1 review
5 of 5 stars Reviewed April 30, 2015

Our son attends UT Tyler, which is just down the road from the hotel, so it is super conveniently located. We have stayed here numerous of times and it is always a great stay! Emily, at the front desk was so friendly and helpful and to our surprise we were upgraded to a Presidential Suite! The room was amazing! Definitely... More 

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TylerHotelSales, Director of Sales at Holiday Inn Express & Suites Tyler South, responded to this review

Dear MaryAlice2015, Thank you for choosing the Holiday Inn Express South & for taking the time to give us a review regarding your most recent stay with us! We appreciate your feedback! We are so glad to hear that you enjoyed your stay and our location worked out perfectly for you! Emily is great asset to our front desk team,... More 

Humble, Texas
Level Contributor
30 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed April 21, 2015

I stayed at this hotel for a business trip to Tyler in April. The front desk gentleman was very nice and helpful. The room was upgraded to a suite, which was really spacious. Room was up to date, with very modern décor. The bathroom in this hotel seemed a little bit small though, but it worked well. I would definitely... More 

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TylerHotelSales, Director of Sales at Holiday Inn Express & Suites Tyler South, responded to this review

Dear Sean B, Thank you for choosing the Holiday Inn Express South & we appreciate your feedback regarding your recent stay with us! We are thrilled to hear that you enjoyed your stay with us & the new décor. Thank you again & we will look forward to your next stay with us! More 

Houston, Texas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed March 6, 2015

I had to wait 45 minutes for a room because the printer was out. These things do happen but the girl at the front desk (Cheyenne) was very rude, unapologetic for the wait, rolled her eyes and stated " This is a terrible way to start my weekend".... What about my weekend?! And professionalism? Not a good first impression.

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TylerHotelSales, Director of Sales at Holiday Inn Express & Suites Tyler South, responded to this review

Dear Kelli8829, Thank you for taking the time to give us feedback regarding your stay with us this weekend! Providing excellent customer service to our guests & ensuring they enjoy their overall stay with us is our top priority, so we are sincerely disappointed to hear about your experience. Please know that we take all comments seriously and they will... More 

1 review
2 of 5 stars Reviewed March 5, 2015 via mobile

My company had spent over a thousand dollars at this hotel only for our director to be charged $5 plus tax for a cinnamon bun, there were no signs saying what they charge for and then when they charged him they removed the breakfast. This hotel must really need the money!!

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TylerHotelSales, Director of Sales at Holiday Inn Express & Suites Tyler South, responded to this review

Dear Johnthorold, Thank you for your comments regarding your recent stay with us! With our Holiday Inn Express South, we do offer a full continental breakfast that is complimentary to all of our overnight guests. We apologize for any confusion during your stay and again, thank you for your review. More 

Frisco, texas
Level Contributor
135 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
5 of 5 stars Reviewed February 4, 2015

Nice clean, well kept hotel to stay at. Close to the University area; but a little far from the Tyler State Park that we had intended to hike in. However, this was not a drawback, as we took some back roads to get to the State Park, which was very pleasant. Also, this place is not far from downtown Tyler... More 

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TylerHotelSales, Director of Sales at Holiday Inn Express & Suites Tyler South, responded to this review

Dear alikarim, Thank you for your comments regarding your recent stay with us! We appreciate your comments and are glad to hear you enjoyed the local attractions! Tyler State Park is a beautiful park to visit and has several options to keep our guests entertained. Thank you for choosing the Holiday Inn Express South & we will look forward to... More 

Stephenville, Texas
Level Contributor
29 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed January 24, 2015

We have been at a number of conferences lately in Dallas & San Antonio. We stayed at upscale hotels, and they were fine. This week, we stayed at this Holiday Inn, and I came away impressed and happy. The decor was...hotel decor. What can I say? But the rooms were equipped with microwave, coffeemaker, mini fridge, and a DVD player.... More 

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TylerHotelSales, Director of Sales at Holiday Inn Express & Suites Tyler South, responded to this review

Dear CindiMc, Thank you for taking the time out of your busy schedule to give us feedback on your recent stay! We love it when our guests give us comments and are glad to hear that you enjoyed your stay! We will pass on the suggestions with the bagels and toast to the appropriate department and we apologize for the... More 

Mesquite, Texas
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed January 23, 2015

We were working recently inTyler, and stayed at this hotel while there. This is the 3rd time we've stayed here. The rooms are comfortable and clean. The hot tub and pool are clean and welcome relief. The pool area looks like it has been upgraded since last year - it is very nice. Breakfast is good with coffee and juice,... More 

Was this review helpful? Yes
TylerHotelSales, Director of Sales at Holiday Inn Express & Suites Tyler South, responded to this review

Dear Rodney W, Thank you for your comments regarding your recent stay with us...we love getting feedback from our guests! We are thrilled to hear that you enjoyed your stay and we have done a few upgrades to our hotel within the past year including the pool area, so I hope you are enjoying it! We are actually about to... More 

LONGVIEW
Level Contributor
30 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed January 10, 2015

It was a very nice room, we were in the presidential suite??? the bed was comfortable and the bathroom looked as if it was clean till you saw the hairs between the toilet and the tub, wall paper was peeling from wall. The room was up front of the hotel and the traffic was very loud. Breakfast was the norm... More 

Was this review helpful? Yes
TylerHotelSales, Director of Sales at Holiday Inn Express & Suites Tyler South, responded to this review

Dear ANN M, Thank you for your feedback regarding your stay with us this weekend! We are disappointed to hear of the issues you encountered during your stay and we have addressed these with the appropriate departments. We would love to discuss your stay further with you. Should you wish too, please contact management staff directly at (903) 566-0600. More 

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