I am very impressed that the hotel had accommodations for the disabled. There is a motorized chair for the pool and the hot tub. This is not something you see often and the hotel should advertise this :) The rooms were clean and complimentary breakfast was good.

As a business traveler I stay 200+ nights a year in hotels and I would say "run don't walk" away from this hotel. They billed my credit card for unauthorized charges and when I called to discuss they refused to reverse the charges. I have had to contact my credit card company because of their indifference to customer service. The... More

First off - our room was great. However, we just watched a group of boys accompanied by two uninvolved moms, come down for breakfast in bare feet. OK, gross, but I can handle that. Until the bare feet jumped onto the food prep area where the bagels were kept. Oh, and how about when they handled food and fruit and... More

Our family traveled to Tyler to attend UT-Tyler's Patriot Day and stayed overnight in a very clean and comfortable double king room. The location is quiet with no road noise and even the air conditioner was quiet. The complimentary breakfast was hot, fresh and ready bright and early in the morning.

I have stayed at the Holiday Inn Express South in Tyler, Texas many times over the past three years, and it has always been one of the best hotels in the Holiday Inn Express chain. Unfortunately, this hotel has slipped a little in my estimation. I was told that there is a new management company running the hotel, and it... More

Stayed at this property because we were attending a concert at the Oil Palace. This location is convenient to a lot of restaurants as well as the Oil Palace but we were very disappointed that our room was not ready at 3pm as guaranteed. The front desk host did give us a certificate for an additional 1000 Priority Club points... More

I'm a platinum member with Holiday Prioroty Club and stay in a hotel abut 300 nights year and I've never been treated like this. On my second night here at about 9:00 PM the front desk calls me and tells me they need a credit card for incidentals. First I have two yes two business cards on file with Prioroty... More

Close to University of Texas at Tyler, Mall and restaurants like Texas Roadhouse. Nice rooms, good breakfast buffet as usual....will definitely return when in Tyler TX A Texas Resident and frequent traveler to Tyler Resident of Mansfield TX

We were recently in Tyler for an emergency hospital stay and happened across this conveniently located hotel. The front desk and the hotel manager went out of the way to accommodate us. The hotel/rooms were attractive, clean, and extremely comfortable. The breakfast was fresh. The icing on the cake? When the bill was left under the door, there was a... More