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Comfort Suites Tomball

2.5 of 5
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13636 Michel Rd, Tomball, TX 77375
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Comfort Suites Tomball
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Ranked #4 of 7 Hotels in Tomball
A recent review
3 of 5 stars reviewed 3 days ago
ScottiB
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52 Reviews from our TripAdvisor Community

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Traveler rating
    15
    12
    12
    7
    6
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16
7
3
15
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
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    (15)
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Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed 3 days ago NEW

We stayed at the Comfort Suites in Tomball, Texas, this past weekend. The staff is very friendly and helpful. The rooms and linens were clean. However, the property could use some sprucing up by corporate.

Was this review helpful? Yes
Muhammad O, General Manager at Comfort Suites Tomball, responded to this review

Dear Scotti Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an... More 

Fort Worth, Texas
Senior Contributor
22 reviews 22 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

My young boys and I recently traveled with my husband for work and we were going to have a relaxing hotel stay while he was on the job. The smell that hit us in the face as soon as we walked in the building was like an air freshener that had molded and rotted and our room was no better.... More 

Was this review helpful? Yes
Muhammad O, General Manager at Comfort Suites Tomball, responded to this review

Dear Miranda, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an... More 

Travelers are raving about these Tomball hotels

Esparza, Costa Rica
Senior Contributor
32 reviews 32 reviews
16 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Very clean and well designed hotel. Good service. Nice comfortable rooms, is fairly new and well kept. Good location and within walking distance of shopping and restaurants. One of our regular places to stay when visiting friends in Tomball.

Was this review helpful? Yes
Muhammad O, General Manager at Comfort Suites Tomball, responded to this review

Dear Buceotico, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely,... More 

Southlake, Texas
Top Contributor
59 reviews 59 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed January 13, 2015 via mobile

I would go out of the way to find another location. My room reeked of mildew and the staff is less than accommodating. There wasn't any internet service in the room so the desk agent told me to work from the lobby. Huhhh? This should be a 00 rating.

Was this review helpful? Yes
Muhammad O, General Manager at Comfort Suites Tomball, responded to this review

Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an... More 

Rockies
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed November 18, 2014

Finding this property in the dark was a challenge. The sign is on the building, which is hidden from the road from a brake repair company, and the lighting on the side street is non-existant. The building is nice, but nothing over the top, as to be expected. I had called ahead to reconfirm two beds and a sofa bed,... More 

Was this review helpful? Yes
Muhammad O, General Manager at Comfort Suites Tomball, responded to this review

Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an... More 

Odenville, Alabama
1 review
2 of 5 stars Reviewed October 15, 2014

Beautiful hotel; soft, comfortable beds; very spacious; indoor pool and spa; but obviously they have had a major water event recently as the entire first floor reeks of mildew and mustiness. The smell brought me right back to post-Hurricane Katrina New Orleans and my house percolating in flood waters for many weeks. I had allergies and migraines the whole trip.... More 

Was this review helpful? Yes
Muhammad O, Manager at Comfort Suites Tomball, responded to this review

Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an... More 

Texas
Senior Contributor
22 reviews 22 reviews
3 hotel reviews
20 helpful votes 20 helpful votes
1 of 5 stars Reviewed August 3, 2014

This is one of the more expensive Comfort Suites my family and I have stayed in. For the price, I expect exceptional service but this is not the case. The rooms are hard to cool and there is no hot water. It seems as though they are overcharging customers while regulating room and hot water temperatures. I am a huge... More 

Was this review helpful? Yes 1
Harker Heights
2 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed July 16, 2014

Couldn't get past the awful smell that hits you in the face when you walk into the hotel. The room was dark and dingy with a "Bates Motel" feel. I'm not sure how they are getting away with charging such high rates when there are many hotels within15 miles that are MUCH nicer. I would do your research and steer... More 

Was this review helpful? Yes 1
Ridgeland, Mississippi
Senior Contributor
43 reviews 43 reviews
12 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed May 31, 2014

We stayed here for three nights while visiting my mother who had moved to a retirement center near here. Enjoyed our stay, although we were not there much. Better than average Motel. Everything worked. Clean. Large rooms. A nice place to stay. Breakfast included sausage, eggs and the usual. Nothing special but they did above average job trying. We will... More 

Was this review helpful? Yes 1
Muhammad O, General Manager at Comfort Suites Tomball, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Muhammad Owais... More 

Alvarado, Texas, United States
Senior Contributor
40 reviews 40 reviews
10 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed April 13, 2014

I was very disappointed at first. I made the reservation on the Choice Hotels website and thought that this "suite" had a partial room divider, as the description said it had. However, it is more like a wall treatment. There was no division in the room at all. I chose this hotel because of that very thing. We were attending... More 

Was this review helpful? Yes
Muhammad O, General Manager at Comfort Suites Tomball, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

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