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Comfort Suites Tomball

2.5 of 5
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13636 Michel Rd, Tomball, TX 77375
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Comfort Suites Tomball
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Ranked #4 of 7 Hotels in Tomball
A recent review
3 of 5 stars Reviewed November 18, 2014
snarky4 Rockies
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48 reviews from our community

Traveler rating
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    11
    10
    6
    6
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14
6
3
15
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Southlake, Texas
Top Contributor
56 reviews 56 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed January 13, 2015 via mobile

I would go out of the way to find another location. My room reeked of mildew and the staff is less than accommodating. There wasn't any internet service in the room so the desk agent told me to work from the lobby. Huhhh? This should be a 00 rating.

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Muhammad O, General Manager at Comfort Suites Tomball, responded to this review

Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an... More 

Rockies
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed November 18, 2014

Finding this property in the dark was a challenge. The sign is on the building, which is hidden from the road from a brake repair company, and the lighting on the side street is non-existant. The building is nice, but nothing over the top, as to be expected. I had called ahead to reconfirm two beds and a sofa bed,... More 

Was this review helpful? Yes
Muhammad O, General Manager at Comfort Suites Tomball, responded to this review

Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an... More 

Odenville, Alabama
1 review
2 of 5 stars Reviewed October 15, 2014

Beautiful hotel; soft, comfortable beds; very spacious; indoor pool and spa; but obviously they have had a major water event recently as the entire first floor reeks of mildew and mustiness. The smell brought me right back to post-Hurricane Katrina New Orleans and my house percolating in flood waters for many weeks. I had allergies and migraines the whole trip.... More 

Was this review helpful? Yes
Muhammad O, Manager at Comfort Suites Tomball, responded to this review

Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an... More 

Texas
Senior Contributor
22 reviews 22 reviews
3 hotel reviews
19 helpful votes 19 helpful votes
1 of 5 stars Reviewed August 3, 2014

This is one of the more expensive Comfort Suites my family and I have stayed in. For the price, I expect exceptional service but this is not the case. The rooms are hard to cool and there is no hot water. It seems as though they are overcharging customers while regulating room and hot water temperatures. I am a huge... More 

Was this review helpful? Yes 1
Harker Heights
2 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed July 16, 2014

Couldn't get past the awful smell that hits you in the face when you walk into the hotel. The room was dark and dingy with a "Bates Motel" feel. I'm not sure how they are getting away with charging such high rates when there are many hotels within15 miles that are MUCH nicer. I would do your research and steer... More 

Was this review helpful? Yes 1
Ridgeland, Mississippi
Senior Contributor
43 reviews 43 reviews
12 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed May 31, 2014

We stayed here for three nights while visiting my mother who had moved to a retirement center near here. Enjoyed our stay, although we were not there much. Better than average Motel. Everything worked. Clean. Large rooms. A nice place to stay. Breakfast included sausage, eggs and the usual. Nothing special but they did above average job trying. We will... More 

Was this review helpful? Yes 1
Muhammad O, General Manager at Comfort Suites Tomball, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Muhammad Owais... More 

Alvarado, Texas, United States
Senior Contributor
30 reviews 30 reviews
8 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed April 13, 2014

I was very disappointed at first. I made the reservation on the Choice Hotels website and thought that this "suite" had a partial room divider, as the description said it had. However, it is more like a wall treatment. There was no division in the room at all. I chose this hotel because of that very thing. We were attending... More 

Was this review helpful? Yes
Muhammad O, General Manager at Comfort Suites Tomball, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

Garland, Texas
Top Contributor
60 reviews 60 reviews
28 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed April 10, 2014

Efficient check in. Friendly service. Nice sized and comfortable room. Nice shower head and towels. Loved the hot tub. Free breakfast just very standard. No standouts here. Adding oatmeal would be a plus. We would eat it and heard others mention it as well. Would stay here again. Only downside: the outer doors were never locked, even late at night.... More 

Was this review helpful? Yes
Muhammad O, General Manager at Comfort Suites Tomball, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Muhammad Owais... More 

Beaumont, Texas
1 review
5 of 5 stars Reviewed April 9, 2014

Excellent staff and Management. Very helpful and attentive. Would recommend to anyone. We were in town for medicla emergency of family member. Our special needs were all met. To the staff we say "thank you so much".

Was this review helpful? Yes
Muhammad O, General Manager at Comfort Suites Tomball, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Muhammad Owais... More 

Tomball, Texas
2 reviews
2 of 5 stars Reviewed March 20, 2014

We had no internet connection. The wireless signal was too weak and too many people using, so we didn't have access. The business center printer was out of toner, so printer was not usable. This was one of the more expensive Comfort Suites I have been to, yet the beds were WAY to soft, low water pressure, and no hot... More 

Was this review helpful? Yes
Muhammad O, General Manager at Comfort Suites Tomball, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

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