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Woodlands Waterway Marriott Hotel and Convention Center

4.0 of 5 1601 Lake Robbins Drive, The Woodlands, TX 77380
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Certificate of Excellence 2014
Woodlands Waterway Marriott Hotel and Convention Center
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Woodlands Waterway Marriott Hotel and Convention Center
Woodlands Waterway Marriott Hotel and Convention Center
Woodlands Waterway Marriott Hotel and Convention Center
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311 reviews from our community

Traveler rating
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    42
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Converse, Texas, United States
Senior Contributor
43 reviews 43 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The service was not so great, especially when i asked if there was pub near by, because i had heard about one. she said she was not sure she was not familiar with the area. how are you not familiar with a hotel and area you work at? the beds were really comfortable and decent sized rooms. i love the... More 

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Reviewer
5 reviews 5 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I stayed in Waterway Marriott for a week during my business trip.The hotel's location is very good:just next to the big mall.There are a lot of shops,malls around.The room where I lived had windows just looking at the mall))),but if you like to look at fontains and nice restraunts below,take opposite side.Just ask it from reception.The rooms were cleaned very... More 

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Sydney, Australia
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Immediately upon entry of the hotel, we were met, greeted, and escorted to the check-in desk by a friendly staff member. Check-in was friendly, fast, and efficient. Check-out was the same. Service at breakfast was awesome. The hotel is beautiful, well-located, and has easy self-parking. All very, very nice, but the staff was what set this stay apart from others!

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Milan, Italy
Senior Contributor
33 reviews 33 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

It is a very reasonable solution for your stay in The Woodlands. Being in the very central position, you'll find many shoping and restaurants on a walking distance. Anything in The Woodlands looks new, fresh and artificial, and this Hotel is perfectly placed in such an environment. A jogging path around the water, besides the Hotel is great. Gordeous lobby,... More 

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Los Angeles, California
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Front desk was rude and pretentious when checking in. Offered no apology when issue was found to be an internal problem. Pay for parking, internet, water in room and general public area cleanliness was poor. Restaurant and bar staff for the most part was rude and inattentive to anyone, not just my group. There were a few exceptions every now... More 

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Fred D, General Manager at Woodlands Waterway Marriott Hotel and Convention Center, responded to this review

I am so sorry for your poor experiance at our Hotel. We pride ourselves on our exceptional customer service and the award we received for Hotel of the year for our brand in 2013.I truely hope you will give us an opportunity to show you the true spirit to serve we pride ourselves on. Once again I am so sorry... More 

Houston, Texas, United States
Top Contributor
52 reviews 52 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed November 15, 2014

I reserved a room with a balcony for my kids to watch fireworks for July 4th. I confirmed again & again with reservation and front desk before driving all the way to the Woodlands with the family. When I got there, it seems they acted like I was lucky to even get a room but to request a room with... More 

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Colleen T, Hotel Executive Administrator at Woodlands Waterway Marriott Hotel and Convention Center, responded to this review

Dear Nicole: We were dismayed to receive another note from you regarding your trip here last 4th of July. I am so very sorry you did not have a balcony room available upon your arrival. As our General Manager’s letter of July 7th stated, the fireworks were moved to a different end of our hotel, and the view was limited.... More 

Houston, Texas
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 5, 2014

Stayed at here one night, November 1 as part of a wedding party. I requsted an early check-in, and this was confirmed by Ulrike, the Rooms Controller. In addition I received a complimentary upgrade. So excellent. We did not eat at any of the restaurants, we had one breakfast at the club lounge, basic continental breakfast, no bacon and eggs... More 

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Muskegon, Michigan, United States
Senior Contributor
34 reviews 34 reviews
31 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed November 3, 2014

Stayed for 2 nights. Service and staff were very good. Rooms are decent size and modern. Hotel and room was very clean.Shopping and many restaurants a short walk away, Restaurant and lounge in hotel were top notch. Convention food served during our meetings was way above average. Serving 450-500 people in our group with hot food and lots of staff... More 

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Lagos, Nigeria
Top Contributor
105 reviews 105 reviews
38 hotel reviews
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed November 1, 2014

Nice relaxing place, good facilities. Disappointing Bfast not too spectacular (but nice eggs) not a wide selection of warm foods. Nice restaurants on site. Very good and serene environment...nice pool area and facilities nice for chilling out.

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Los Angeles, California
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed November 1, 2014

Lovely location, lots of trees and green. The river view rooms are great. The only downfall is that the windows don't open at all for fresh air, I still like a bit of fresh air even in Houston humidity. Very modern hotel and their new check in option is swift and smooth. Great concierge lounge on lvl 14.

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Additional Information about Woodlands Waterway Marriott Hotel and Convention Center

Address: 1601 Lake Robbins Drive, The Woodlands, TX 77380
Location: United States > Texas > The Woodlands
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Woodlands Waterway Marriott Hotel and Convention Center 4*
Number of rooms: 345
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Also Known As:
Woodlands Waterway Marriott Hotel The Woodlands
Marriott Woodlands Waterway
Marriott The Woodlands
The Woodlands Marriott
Hotel Style:
#3 Romantic Hotel in The Woodlands
#6 Business Hotel in The Woodlands

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