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Woodlands Waterway Marriott Hotel and Convention Center

4.0 of 5 1601 Lake Robbins Drive, The Woodlands, TX 77380
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Certificate of Excellence 2014
Woodlands Waterway Marriott Hotel and Convention Center
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Woodlands Waterway Marriott Hotel and Convention Center
Woodlands Waterway Marriott Hotel and Convention Center
Woodlands Waterway Marriott Hotel and Convention Center
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316 reviews from our community

Traveler rating
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    43
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    12
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Singapore, Singapore
Senior Contributor
35 reviews 35 reviews
12 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 1 week ago

The Mariott is a fancy expensive really neat hotel - decor is great, food is good, rooms are well appointed, beds are comfortable, great canal view, etc etc.... Of course these are all things one pays for heavily, it's not reasonably priced by a far shot. But one night during our stay, some guests on the patio downstairs hooted, laughed,... More 

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Colleen T, Hotel Executive Administrator at Woodlands Waterway Marriott Hotel and Convention Center, responded to this review

Dear Guest: Thank you for taking the time to send an email regarding both your happiness at our hotel and your disappointment with the noise. We are always happy to hear our guests think our hotel and service is as amazing as we want it to be. On the other hand, we are not happy to hear you did not... More 

Texas
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We had a great stay at this location for our anniversary. The staff was very friendly and helpful. The waterway view from the hotel room was just beautiful at night along with the Christmas lights view of the waterway. In the room the carpet was very clean, the air in the room was fresh and not cover by a bunch... More 

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Austin, Texas
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 3 weeks ago

I don't see how the place makes money. We were part of a large group going to a wedding but saw only 2 or 3 others, even dinner the restaurant was almost empty. Nice hotel, good food, but empty. Only problem we had was the free wifi for members was not free10 dollars a night to use it!

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Houston, Texas
Top Contributor
141 reviews 141 reviews
16 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Check-in was a breeze, and I was allowed to check in early. Location is perfect for shopping, eating,movies, concerts. But my purpose was to attend a Christmas Corporate Party. This hotel does a bang up job hosting, catering, and feeding a large crowd. The food is very good, the wait staff excellent, while guests are partying, the staff quietly goes... More 

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Mississippi
Reviewer
4 reviews 4 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I have stayed at hundreds of hotels during my frequent travels and this property ranks among the elite. The facilities, staff, and management are superior. The hotel is used a great deal by international travelers and convention groups, but you would never know it. First, it does not feel like a "convention hotel". Secondly, with all the traffic you would... More 

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Converse, Texas, United States
Senior Contributor
42 reviews 42 reviews
4 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed December 22, 2014

The service was not so great, especially when i asked if there was pub near by, because i had heard about one. she said she was not sure she was not familiar with the area. how are you not familiar with a hotel and area you work at? the beds were really comfortable and decent sized rooms. i love the... More 

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Reviewer
5 reviews 5 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed December 19, 2014

I stayed in Waterway Marriott for a week during my business trip.The hotel's location is very good:just next to the big mall.There are a lot of shops,malls around.The room where I lived had windows just looking at the mall))),but if you like to look at fontains and nice restraunts below,take opposite side.Just ask it from reception.The rooms were cleaned very... More 

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Sydney, Australia
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 12, 2014

Immediately upon entry of the hotel, we were met, greeted, and escorted to the check-in desk by a friendly staff member. Check-in was friendly, fast, and efficient. Check-out was the same. Service at breakfast was awesome. The hotel is beautiful, well-located, and has easy self-parking. All very, very nice, but the staff was what set this stay apart from others!

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Milan, Italy
Senior Contributor
35 reviews 35 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed December 1, 2014

It is a very reasonable solution for your stay in The Woodlands. Being in the very central position, you'll find many shoping and restaurants on a walking distance. Anything in The Woodlands looks new, fresh and artificial, and this Hotel is perfectly placed in such an environment. A jogging path around the water, besides the Hotel is great. Gordeous lobby,... More 

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Los Angeles, California
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed November 25, 2014

Front desk was rude and pretentious when checking in. Offered no apology when issue was found to be an internal problem. Pay for parking, internet, water in room and general public area cleanliness was poor. Restaurant and bar staff for the most part was rude and inattentive to anyone, not just my group. There were a few exceptions every now... More 

Was this review helpful? Yes 2
Fred D, General Manager at Woodlands Waterway Marriott Hotel and Convention Center, responded to this review

I am so sorry for your poor experiance at our Hotel. We pride ourselves on our exceptional customer service and the award we received for Hotel of the year for our brand in 2013.I truely hope you will give us an opportunity to show you the true spirit to serve we pride ourselves on. Once again I am so sorry... More 

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Additional Information about Woodlands Waterway Marriott Hotel and Convention Center

Address: 1601 Lake Robbins Drive, The Woodlands, TX 77380
Location: United States > Texas > The Woodlands
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Woodlands Waterway Marriott Hotel and Convention Center 4*
Number of rooms: 345
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Also Known As:
Woodlands Waterway Marriott Hotel The Woodlands
Marriott Woodlands Waterway
Marriott The Woodlands
The Woodlands Marriott
Hotel Style:
#4 Romantic Hotel in The Woodlands
#6 Business Hotel in The Woodlands
#9 Family Hotel in The Woodlands

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