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Residence Inn Dallas Plano/The Colony

3.0 of 5 6600 Cascades Court, The Colony, TX 75056
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Residence Inn Dallas Plano/The Colony
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Residence Inn Dallas Plano/The Colony
Residence Inn Dallas Plano/The Colony
Residence Inn Dallas Plano/The Colony
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57 reviews from our community

Traveler rating
    41
    8
    6
    1
    1
See reviews for
20
5
2
26
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
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    (57)
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    (9)
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Oklahoma
Top Contributor
70 reviews 70 reviews
11 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel has so much potential. It's a beautiful newer hotel, but it's showing some wear. The beds were feeling quite worn, especially the mattress on the sleeper sofa. It was really unacceptable. Marriott really needs to step up the quality of the bed linens too. The sheets felt like sandpaper. I would expect that at a motel 6, not... More 

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Plano, TX
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Any time I am in the area, this is my first choice for the following reasons: recliner & ottoman in each room, plenty of electrical outlets (I counted over 20 unused), two good workspaces, fast WiFi (fast enough for Netflix and very stable), and an ok location (which will be better when the new interchange opens next year). Highly recommend!

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ConcordHospitality, General Manager at Residence Inn Dallas Plano/The Colony, responded to this review

Dear Robert C, We are thrilled to hear that we provided you with a great stay. Your kind review is appreciated and serves as encouragement to our team who work hard to deliver remarkable service. Thank you for selecting our hotel and for taking the time to share your experience. We look forward to your return. Best, Lacey Lamm General... More 

Tampa, Florida
1 review
1 of 5 stars Reviewed September 11, 2014

I've been coming here for a few months. The front desk, maintenance and hospitality personnel are really nice. I have experienced poor housekeeping skills from the staff. You have to call the front desk to get toilet paper. I spilled coffee on the floor and housekeeping never cleaned it up. I've complained about such and nothing seems to get done.... More 

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ConcordHospitality, General Manager at Residence Inn Dallas Plano/The Colony, responded to this review

Dear samT2468, Thank you for sharing a review about your recent stay. I appreciate you recognizing our friendly associates even though you were not satisfied with your stay. I sincerely apologize that we were unable to provide you with the exceptional stay you've come to expect from the Marriott brand. The little details definitely do make a trip and we... More 

New York City, New York
1 review
4 of 5 stars Reviewed September 8, 2014

Good hotel, clean, nice pool, nice gym and great breakdfast. We booked the hotel for a wedding and I stayed for 4 days. From my experience, every family enoyed their stay and the staff are very accommodating.

Was this review helpful? Yes
ConcordHospitality, General Manager at Residence Inn Dallas Plano/The Colony, responded to this review

Dear Oladele A, We appreciate you sharing your kind recommendation. It’s great to hear that you enjoyed our friendly service and amenities. Thank you for your time in reviewing our hotel. Your words serve as encouragement to our associates who strive to provide a pleasant stay. Best, Lacey Lamm General Manager More 

2 reviews
5 of 5 stars Reviewed September 2, 2014

This hotel was very nice and clean. The staff were very accommodating and helpful with any questions or extra items we needed. The pool was nice and breakfast was a lot better then previous hotels we encountered on our rive from NY to Texas. We would def stay here again!!!

Was this review helpful? Yes
ConcordHospitality, General Manager at Residence Inn Dallas Plano/The Colony, responded to this review

Dear nicolen763, It is wonderful to know that your stay was pleasant. We love hearing that you appreciated our friendly service and amenities while visiting. Your feedback is helpful, and I appreciate you taking the time to share. We look forward to being your hotel of choice when in the area. Best, Lacey Lamm General Manager More 

Top Contributor
65 reviews 65 reviews
11 hotel reviews
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed August 10, 2014

Nice hotel. Funky smell in the hallways, but overall, it was pretty good. They had a great breakfast (included) and the room was a nice, one bedroom suite. Good value for the price. I would stay here again.

Was this review helpful? Yes
ConcordHospitality, General Manager at Residence Inn Dallas Plano/The Colony, responded to this review

Sightseeker29, Thank you for sharing your experience with us. We appreciate your feedback on both positive comments and opportunity for improvement. We’re pleased to hear you had an enjoyable stay and appreciated the added perks like our hot breakfast buffet that provides a great value for the price. We look forward to your return visit. Sincerely, Lacey Lamm General Manager More 

2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed July 17, 2014

Many of my relatives from Canada stayed at this property for my brother's wedding. Unfortunately, the hotel overbooked for their entire stay (Thursday-Tuesday) and one of the rooms booked WELL in advance was supposed to be a suite and starting with the first night they were told that room type wasn't available but that the next night they would be... More 

Was this review helpful? Yes 1
ConcordHospitality, General Manager at Residence Inn Dallas Plano/The Colony, responded to this review

Dear Samantha E, Thank you for writing. Please be assured that the comfort of our guests is very important to us and these matters are not taken lightly. We have been in contact with you regarding this issue. Sincerely, Lacey Lamm General Manager More 

Greer, South Carolina
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 7, 2014

I visited this hotel previously on business about a year ago and had a very pleasant experience and recently returned to the area again but brought the family along as well and this hotel did not disappoint. The front desk staff is awesome!! Elise, Rey and the whole gang felt like our family away from home while we were there... More 

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ConcordHospitality, General Manager at Residence Inn Dallas Plano/The Colony, responded to this review

Thank you for your kind review! We’re pleased to hear our spacious suites, amenities and helpful staff made for an enjoyable stay; I look forward to sharing your feedback with the team. It was a pleasure to host you. Please plan to visit us again the next time you travel to the area. Best, Lacey Lamm, GM More 

Washington DC, District of Columbia
Senior Contributor
43 reviews 43 reviews
41 hotel reviews
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed June 8, 2014

This was my second stay at this hotel. We stayed here during the week of New Year's Eve and enjoyed our stay. The staff are very friendly and helpful and the rooms are clean, comfortable, and spacious. Even though the hotel is right off Highway 121, we didn't hear a lot of highway noise. The only downside we encountered is... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Residence Inn Dallas Plano/The Colony, responded to this review

sayhi2tinee, We appreciate your review and return visit with us at Residence Inn Colony. It's wonderful to hear our friendly staff and spacious accommodations made for a comfortable stay. We value your feedback and sincerely apologize for the inconsistency you experienced with the offerings at our evening reception. We're pleased to know you enjoyed your stay overall and we hope... More 

Yukon, Oklahoma
Top Contributor
58 reviews 58 reviews
25 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed January 20, 2014

Stayed one night for short family trip. Main issue with this hotel was that I reserved this hotel with points via a Marriott promotion for 1 free stay after 2 paid stays. Reserved a 1 bedroom suite but on arrival was told the one bedroom suite was not available due to unplanned reservation extensions from existing guests, so we would... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Residence Inn Dallas Plano/The Colony, responded to this review

Bill F, Thank you for sharing feedback from your stay. I am very sorry that we were unable to accommodate your room request and sincerely apologize for your disappointment. Please know this is not something we plan and try hardest to avoid. I'm pleased to hear that you felt well taken care of by our team. Your feedback is important... More 

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Additional Information about Residence Inn Dallas Plano/The Colony

Address: 6600 Cascades Court, The Colony, TX 75056
Location: United States > Texas > The Colony
Price Range (Based on Average Rates): $
Hotel Class:3 star — Residence Inn Dallas Plano/The Colony 3*
Number of rooms: 102
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Also Known As:
Residence Inn Dallas Plano/The Colony Hotel The Colony

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