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Residence Inn Dallas Plano/The Colony

3.0 of 5 6600 Cascades Court, The Colony, TX 75056
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Residence Inn Dallas Plano/The Colony
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Residence Inn Dallas Plano/The Colony
Residence Inn Dallas Plano/The Colony
Residence Inn Dallas Plano/The Colony
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59 reviews from our community

Traveler rating
    42
    9
    6
    1
    1
See reviews for
21
6
2
26
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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San Diego
Senior Contributor
22 reviews 22 reviews
17 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 1 week ago

Worked out well here - easy to get to, lots of parking, close to lots in the area. Staff was very friendly/helpful, breakfasts lived up to the Marriott residence inn expectations. I have to agree that the beds were a little worn with slightly rough sheets. And it would be good if there was a night-light option for the bathroom... More 

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London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Made a very last minute booking, so smooth so easy. No hanging about when booking in, straight to a super big room with everything you could need. Went to the reception well after midnight as we arrived back after attending a wedding. The receptionist Miona was brilliant. She asked if there was anything she could do or get for us.... More 

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Oklahoma
Top Contributor
73 reviews 73 reviews
12 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed December 2, 2014 via mobile

This hotel has so much potential. It's a beautiful newer hotel, but it's showing some wear. The beds were feeling quite worn, especially the mattress on the sleeper sofa. It was really unacceptable. Marriott really needs to step up the quality of the bed linens too. The sheets felt like sandpaper. I would expect that at a motel 6, not... More 

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Plano, TX
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 20, 2014

Any time I am in the area, this is my first choice for the following reasons: recliner & ottoman in each room, plenty of electrical outlets (I counted over 20 unused), two good workspaces, fast WiFi (fast enough for Netflix and very stable), and an ok location (which will be better when the new interchange opens next year). Highly recommend!

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ConcordHospitality, General Manager at Residence Inn Dallas Plano/The Colony, responded to this review

Dear Robert C, We are thrilled to hear that we provided you with a great stay. Your kind review is appreciated and serves as encouragement to our team who work hard to deliver remarkable service. Thank you for selecting our hotel and for taking the time to share your experience. We look forward to your return. Best, Lacey Lamm General... More 

Tampa, Florida
1 review
1 of 5 stars Reviewed September 11, 2014

I've been coming here for a few months. The front desk, maintenance and hospitality personnel are really nice. I have experienced poor housekeeping skills from the staff. You have to call the front desk to get toilet paper. I spilled coffee on the floor and housekeeping never cleaned it up. I've complained about such and nothing seems to get done.... More 

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ConcordHospitality, General Manager at Residence Inn Dallas Plano/The Colony, responded to this review

Dear samT2468, Thank you for sharing a review about your recent stay. I appreciate you recognizing our friendly associates even though you were not satisfied with your stay. I sincerely apologize that we were unable to provide you with the exceptional stay you've come to expect from the Marriott brand. The little details definitely do make a trip and we... More 

New York City, New York
1 review
4 of 5 stars Reviewed September 8, 2014

Good hotel, clean, nice pool, nice gym and great breakdfast. We booked the hotel for a wedding and I stayed for 4 days. From my experience, every family enoyed their stay and the staff are very accommodating.

Was this review helpful? Yes
ConcordHospitality, General Manager at Residence Inn Dallas Plano/The Colony, responded to this review

Dear Oladele A, We appreciate you sharing your kind recommendation. It’s great to hear that you enjoyed our friendly service and amenities. Thank you for your time in reviewing our hotel. Your words serve as encouragement to our associates who strive to provide a pleasant stay. Best, Lacey Lamm General Manager More 

2 reviews
5 of 5 stars Reviewed September 2, 2014

This hotel was very nice and clean. The staff were very accommodating and helpful with any questions or extra items we needed. The pool was nice and breakfast was a lot better then previous hotels we encountered on our rive from NY to Texas. We would def stay here again!!!

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ConcordHospitality, General Manager at Residence Inn Dallas Plano/The Colony, responded to this review

Dear nicolen763, It is wonderful to know that your stay was pleasant. We love hearing that you appreciated our friendly service and amenities while visiting. Your feedback is helpful, and I appreciate you taking the time to share. We look forward to being your hotel of choice when in the area. Best, Lacey Lamm General Manager More 

Top Contributor
70 reviews 70 reviews
10 hotel reviews
64 helpful votes 64 helpful votes
3 of 5 stars Reviewed August 10, 2014

Nice hotel. Funky smell in the hallways, but overall, it was pretty good. They had a great breakfast (included) and the room was a nice, one bedroom suite. Good value for the price. I would stay here again.

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ConcordHospitality, General Manager at Residence Inn Dallas Plano/The Colony, responded to this review

Sightseeker29, Thank you for sharing your experience with us. We appreciate your feedback on both positive comments and opportunity for improvement. We’re pleased to hear you had an enjoyable stay and appreciated the added perks like our hot breakfast buffet that provides a great value for the price. We look forward to your return visit. Sincerely, Lacey Lamm General Manager More 

2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed July 17, 2014

Many of my relatives from Canada stayed at this property for my brother's wedding. Unfortunately, the hotel overbooked for their entire stay (Thursday-Tuesday) and one of the rooms booked WELL in advance was supposed to be a suite and starting with the first night they were told that room type wasn't available but that the next night they would be... More 

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ConcordHospitality, General Manager at Residence Inn Dallas Plano/The Colony, responded to this review

Dear Samantha E, Thank you for writing. Please be assured that the comfort of our guests is very important to us and these matters are not taken lightly. We have been in contact with you regarding this issue. Sincerely, Lacey Lamm General Manager More 

Greer, South Carolina
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 7, 2014

I visited this hotel previously on business about a year ago and had a very pleasant experience and recently returned to the area again but brought the family along as well and this hotel did not disappoint. The front desk staff is awesome!! Elise, Rey and the whole gang felt like our family away from home while we were there... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Residence Inn Dallas Plano/The Colony, responded to this review

Thank you for your kind review! We’re pleased to hear our spacious suites, amenities and helpful staff made for an enjoyable stay; I look forward to sharing your feedback with the team. It was a pleasure to host you. Please plan to visit us again the next time you travel to the area. Best, Lacey Lamm, GM More 

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Additional Information about Residence Inn Dallas Plano/The Colony

Address: 6600 Cascades Court, The Colony, TX 75056
Location: United States > Texas > The Colony
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Dallas Plano/The Colony 3*
Number of rooms: 102
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Also Known As:
Residence Inn Dallas Plano/The Colony Hotel The Colony

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