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Residence Inn Dallas Plano/The Colony

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6600 Cascades Court, The Colony, TX 75056
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1 room 1 guest
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Residence Inn Dallas Plano\/The Colony
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74 Reviews from our TripAdvisor Community

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Traveler rating
    47
    14
    10
    2
    1
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27
11
2
30
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Italian first
  • Any
English first
  • All months
    (74)
  • Mar-May only
    (15)
  • Jun-Aug only
    (29)
  • Sep-Nov only
    (12)
  • Dec-Feb only
    (18)
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Houston, Texas
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed two days and had a great time! The hotel is located next to Cascade Park, perfect place to walk your dog or play with the kids and just minutes from the Stonebriar mall. The staff is so welcoming and attentive to any needs. I gotta mention Mrs. Elise, Mrs.Jasmine and Mr.Rey,Mrs.Stacy and Mr.Edgardo for their hard work and kindness.... More 

Was this review helpful? Yes
MCicutto, General Manager at Residence Inn Dallas Plano/The Colony, responded to this review

Thank you so much for your kind words. We are so glad that you had a great time and were made to feel like king/queen during your stay. The front desk team members that you identified are absolutely the best, and we appreciate you recognizing them, and I will share your wonderful comments with all them. We are glad you... More 

Plano
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
2 of 5 stars Reviewed July 29, 2015

Had stayed at hotel multiple times as i had brought out my wife and our first child for several week long stays to look at homes and get a feel for where I want to live. When I made the reservations, I INSISTED I needed the one bedroom suite as we need to have the ability to put our daughter... More 

Was this review helpful? Yes
MCicutto, Manager at Residence Inn Dallas Plano/The Colony, responded to this review

RezaDu, I am sorry to hear that your visit to our hotel over a year ago, was not to your satisfaction. I understand how frustrating that must of been. I apologize that we can't speak to the situation that occurred 13 months ago, however I would certainly like to discuss the issue and see what we can do to help... More 

Austin Texas
Level Contributor
83 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed July 15, 2015

Awesome residence in with excellent people. Have never had a bad room or stay in this location. Free and excellent breakfast with numerous selections. Outdoor area has pool, basketball court and a grill! Large comfortable lobby

Was this review helpful? Yes
MCicutto, General Manager at Residence Inn Dallas Plano/The Colony, responded to this review

Lornem, We are so glad that you were able to enjoy some of the amenities available at the Residence Inn and were able to interact with our fantastic hotel team. Thank you so much for telling us about your stay and sharing your experience with others.in The Colony I will be certain to pass on your kind words to the... More 

Copperas Cove, Texas
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 14, 2015

I came here last year with the AAU Basketball team for a tournament in Frisco. I received the same outstanding service as before. The breakfast was above most hotels because of the quality. The front desk went well above their call of duty to accommodate us. My hats off to a consistent and outstanding hotel. Thanks again for a job... More 

Was this review helpful? Yes
MCicutto, General Manager at Residence Inn Dallas Plano/The Colony, responded to this review

Dear Ken. We appreciate you taking the time to tell us about your experience at the Residence Inn during eth tournament. We enjoy taking care of the teams that visit us each weekend and are especially proud of our Front desk and breakfast Team. They have a tremendous impact on our guest's experience and enjoy taking care of each and... More 

1 review
5 of 5 stars Reviewed July 8, 2015

Great three day stay. 4 and 5 year old grandkids were with us. Highly recommend. Will be back again. Staff was great. We bq shrimp and steaks on their grill. Hotel had food in the evening. I gave the staff the list of food we needed and they shopped for us without extra cost.

Was this review helpful? Yes
MCicutto, General Manager at Residence Inn Dallas Plano/The Colony, responded to this review

Eddie, We are so glad that you enjoyed your stay with us, and you and your grandkids were able to enjoy the hotels amenities. The grill is a great place to make your stay feel more like home and entertain. The complementary shopping service is something we do on a regular basis and know that it’s one less thing to... More 

Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed June 12, 2015

We stayed memorial weekend for a basketball tournament for a night. The only comment I have to make is breakfast. There was an hour left for breakfast, and they were out of the eggs and a few other items. We and some other guests had to wait for a while for them to put more out. While we waited, I... More 

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MCicutto, General Manager at Residence Inn Dallas Plano/The Colony, responded to this review

ShirleyT, Thank you for taking the time to inform us about your "comfortable stay" and of the wait for breakfast during the holiday weekend. We should have been better prepared for the timing of the basketball teams enjoying the complimentary at the same time. I can assure you that this is not a common occurrence and we certainly hope you... More 

Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed June 10, 2015

This was my first time staying at this Marriott property for a business trip. My room was clean and the front desk staff friendly. The free breakfast was an added bonus. I will most certainly stay at this hotel on my next trip to Plano.

Was this review helpful? Yes
MCicutto, General Manager at Residence Inn Dallas Plano/The Colony, responded to this review

We are glad that you selected our hotel for your recent stay and happy to hear kind words about the friendly Residence Inn team and the cleanliness of the hotel. The breakfast is a great amenity and we look forward to having you back as our guest. More 

1 review
3 of 5 stars Reviewed June 7, 2015 via mobile

My husband and I stayed for our anniversary weekend. We stayed in a junior suite snd the room was nice and clean. All went well until our last night there I woke up at 3am to a cockroach trying to crawl in my ear! I was freaked out. I couldn't sleep after that. If we weren't leaving the next morning... More 

Was this review helpful? Yes
MCicutto, General Manager at Residence Inn Dallas Plano/The Colony, responded to this review

Thank you so much for taking the time to tell us about your experience on your visit to the Colony. We are glad that you selected our hotel to celebrate your Anniversary. I apologize that the experience was impacted by an irritant, and that it was not convenient to move into another room so that you could enjoy the rest... More 

San Carlos de Bariloche, Argentina
Level Contributor
35 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed May 27, 2015

This is a nice place, well located, clean, organised with a good breakfast. My only complaint is plastic cutlery and plates and cups for breakfast - its a hotel not a fast food joint. Bad for the environment and significantly cheapens the place!!!

Was this review helpful? Yes
MCicutto, General Manager at Residence Inn Dallas Plano/The Colony, responded to this review

Thank you so much for positive comments about your recent experience at the Residence Inn earlier this mo0nth. We are so glad that you selected our hotel on your visit to The Colony. While we do offer both types of flatware for breakfast, during peak times we may have been washing the silverware. Please don't hesitate to ask the breakfast... More 

Austin, Texas
Level Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed May 26, 2015

This Residence Inn is in a good location for anyone visiting Plano. There is construction going on on the freeway by the hotel but it was not disturbing. If you are traveling for business beware that this hotel is pet-friendly and if you are unlucky enough there could be a lonely Fido in a room close by which would interfere... More 

Was this review helpful? Yes
MCicutto, General Manager at Residence Inn Dallas Plano/The Colony, responded to this review

Thank you for taking the time to comment on your stay at the Residence Inn this month. The team works very hard to ensure you have a great experience. Many of our guests are relocating to the area, and as their home away from home, we have many four legged friends as well. I apologize that we were not able... More 

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