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Fairfield Inn & Suites Dallas Plano / The Colony

2.5 of 5
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5909 Stone Creek Drive, The Colony, TX 75056
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Fairfield Inn & Suites Dallas Plano / The Colony
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Ranked #2 of 4 Hotels in The Colony
A recent review
4 of 5 stars Reviewed March 29, 2014
SurprisedTexan Plano, Texas
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62 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Fairfield Inn & Suites Dallas Plano / The Colony
See the most recent reviews
Plano, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed March 29, 2014

Place is nice and clean. Staff is friendly. As one person mentioned, the rooms are pretty small. Our room only had a shower and no bathtub. I checked with the front desk but they said only the wheelchair accessible rooms had tubs (?). Had it not been 11 PM at night I would have tried to work out a deal... More 

Was this review helpful? Yes 1
ConcordHospitality, General Manager at Fairfield Inn & Suites Dallas Plano / The Colony, responded to this review

SurprisedTexan, We appreciate hearing from you and thank you for writing a review. We're glad you found our clean accommodations and friendly staff to meet your satisfaction. I'm sorry for your disappointment that our bathrooms are only equipped with showers. We value you as our guest and hope you will return for another visit in the future. Thank you again... More 

Wichita Falls Texas
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 stars Reviewed March 21, 2014 via mobile

We stayed in a room with a kingsize bed. This was one of the smallest hotel rooms that we have ever had. We missed having a microwave oven and a small refrigerator. This room was the bare basics. Multiply the size of the bathroom ( which was the best part of the room) x3 and you would about have the... More 

Was this review helpful? Yes 1
ConcordHospitality, General Manager at Fairfield Inn & Suites Dallas Plano / The Colony, responded to this review

CometoTexasYall, Thank you for sharing feedback from your stay. We regret the experience you had and sincerely apologize for the areas we fell short of meeting your expectations. We value you as our guest and hope we have an opportunity to provide a more positive experience in the future. Thank you again for writing. Sincerely, Lacey Lamm, General Manager More 

Southern US
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed February 18, 2014

I almost always stay in a Fairfield Inn when I travel. I rarely ever have anything negative to say about them. This was my second stay in this particular Fairfield Inn. I was greeted and taken care of right away. I was asked if I had a floor preference (which I didn't), was given my key and off I went!... More 

Was this review helpful? Yes 1
ConcordHospitality, General Manager at Fairfield Inn & Suites Dallas Plano / The Colony, responded to this review

Travelin_Dyxie, We appreciate your loyalty to our brand and thank you for writing a review from your stay. I sincerely apologize for the noisy disturbances you encountered during your visit. We're pleased to know you enjoyed a comfortable stay otherwise and hope you'll visit us again soon. Thank you again for your review and patronage. Sincerely, Lacey Lamm, General Manager More 

Dallas, Texas
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed December 10, 2013

This past weekend the weather in Dallas was pretty bad and we had a wedding to attend next door at Ana Villa so we spent Fri. and Sat. night at the Fairfield Inn. The Inn looks very new and clean and presents a welcoming site when you enter. The counter people were smiling and very helpful and put us into... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Fairfield Inn & Suites Dallas Plano / The Colony, responded to this review

rharris60, Thank you for writing a review from your experience at Fairfield Inn & Suites Colony. We appreciate you choosing to stay with us while attending a wedding at Ana Villa, and we're pleased to hear our comfortable accommodations, friendly service, and value added amenities made for an enjoyable stay. We hope you and your wife will have an opportunity... More 

Houston, Texas
Level Contributor
100 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed November 5, 2013

I attended a wedding next door to this hotel and couldn't be happier that all I had to do was stumble over a parking lot to lay my head for the night. This is a new hotel and is still in great shape. I stayed in a room with a king size bed and boy the room was just big... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Fairfield Inn & Suites Dallas Plano / The Colony, responded to this review

Ben H, Thank you for writing a review and sharing your experience with us at Fairfield Inn & Suites The Colony. We appreciate you choosing to stay with us while attending a wedding next door, and we're glad your enjoyed your stay and our convenient location. We hope you'll have an opportunity to visit us again in the future. Thank... More 

Barrington, RI
Level Contributor
106 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed November 2, 2013 via mobile

Stayed for business here and I was very impressed with the cleanliness of the hotel and friendliness of the staff. Rooms are modern and spacious and well thought out. Little things like lamps with plugs so you can charge your phone make a big difference to me. Plenty of restaurants near buy and a tremendous value for that area. Nice... More 

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ConcordHospitality, General Manager at Fairfield Inn & Suites Dallas Plano / The Colony, responded to this review

Thomasfrank, Thank you for taking a moment to write a review about your stay with us at Fairfield Inn & Suites The Colony. I'm pleased to hear we exceeded your expectations with our friendly service, variety of amenities, and cleanliness of our hotel and accommodations. We appreciate you choosing to stay with us while traveling on business and we hope... More 

Houston, Texas
Level Contributor
309 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
4 of 5 stars Reviewed October 21, 2013

This is one of the nicer Fairfields you will find. Room rates are reasonable. The neighborhood is conducive to walks and runs. The pool is OK. The location is great for business in Plano and its restaurants. The free breakfast is fairly extensive too.

Was this review helpful? Yes
ConcordHospitality, General Manager at Fairfield Inn & Suites Dallas Plano / The Colony, responded to this review

George Y, Thank you for sharing feedback from your visit with us at Fairfield Inn & Suites The Colony. We're happy to have had you as our guest, and we're glad you found our amenities and accommodations well suited for your business travels. We hope you'll have an opportunity to visit us again soon. Thanks again. Best regards, Lacey Lamm,... More 

detroit, texas
Level Contributor
51 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed September 15, 2013

one night stay on Sept. 7th. room was clean and fresh. the outdoor pool was clean as well. Breakfast was hot and plenty of everything. Our only complaint was that we could hear people talking and a child in the room above us. It really isnt the hotel's fault that people are banging around and a child squealing at midnight,... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Fairfield Inn & Suites Dallas Plano / The Colony, responded to this review

texasdetroit, Thank you for sharing your experience with us. We appreciate your feedback on both positive comments and opportunity for improvement. I sincerely apologize for the disturbance from the guests above you during your stay. Please plan to visit us again the next time you travel to The Colony area. More 

North Vancouver, Canada
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed September 3, 2013

Spent 12 days on a business trip and the breakfast was always hot and plentiful, room had everything I needed and internet service was quite good. Never a fan of an air conditioner blasting away all nite beside my bed but this one was relatively quiet. Free laundry service was a bonus as well, only had to pay for machine... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Fairfield Inn & Suites Dallas Plano / The Colony, responded to this review

davega99, We appreciate you choosing to stay with us at Fairfield Inn & Suites Colony while on your business trip, and we thank you for sharing your complimentary feedback about your stay. We're happy to hear our great hotel and value added amenities were perfectly suited your travel needs. We hope to have an opportunity to extend our hospitality to... More 

Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed August 3, 2013

I stayed here for two days during a business trip. Very convenient location and the staff was great! We were given a room with two double beds, I asked to be changed to a King bed and had no problems getting it changed. I forgot some items and the staff was able to provide it with no charge. The breakfast... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Fairfield Inn & Suites Dallas Plano / The Colony, responded to this review

JandPKeys, We are pleased to have had you stay with us while on a business trip, and we thank you for writing a review about your Fairfield Inn & Suites Colony experience. It’s great to hear that our convenient location and accommodating staff made for an enjoyable stay. We hope you’ll have an opportunity to visit us again soon. Thank... More 

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