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Fairfield Inn & Suites Dallas Plano / The Colony

2.5 of 5
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5909 Stone Creek Drive, The Colony, TX 75056
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Fairfield Inn & Suites Dallas Plano \/ The Colony
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62 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Springfield, Missouri
Level Contributor
36 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed July 22, 2015

Just off a crazy-busy Dallas area expressway, the Fairfield Inn and Suites in the Colony is a peaceful oasis. Probably the most remarkable element of the complex is one of the nicest wedding chapels I've ever seen. The Inn was clean and bright. The breakfast bar features Texas-shaped waffles. All-in-all, a fine place to stay.

Was this review helpful? Yes
MCicutto, General Manager at Fairfield Inn & Suites Dallas Plano / The Colony, responded to this review

Dave , We appreciate you taking the time to tell us about how excellent your stay was with our hotel and our partners at the wedding chapel across the street. They do a wonderful job at taking care of guests on their special day and we are fortunate to have them as a neighbor. I am glad you enjoyed our... More 

Conway, Arkansas
Level Contributor
23 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed July 7, 2015

The area that this hotel is located in is great. Awesome access to shopping, restaurants, and hot spots plus right off the interstate. Nice front desk staff. This hotel however disappointed me in many ways. First, there is no microwave or refrigerator in the rooms. I had to request for at least a refrigerator to be put in my room.... More 

Was this review helpful? Yes
MCicutto, General Manager at Fairfield Inn & Suites Dallas Plano / The Colony, responded to this review

Shae, Thank you for talking the time to complete the survey and inform us about your recent experience with us. We appreciate your kind words about the staff and the cleanliness of the hotel. While not every room is equipped with a microwave and refrigerator, we anticipate adding those items during our renovation; it is by receiving comments such as... More 

Illinois
Level Contributor
66 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed July 5, 2015

We stayed at the Fairfield Inn for a family reunion. The staff were the very best to work with. The rooms are very nice and clean. Bathrooms are spacious...huge showers. Nice pool area. We were able to get a hospitality room near the pool. There are several rooms for meeting facilities etc.

Was this review helpful? Yes 1
MCicutto, General Manager at Fairfield Inn & Suites Dallas Plano / The Colony, responded to this review

Bab- Bab Thank you for writing to inform us of your recent stay and for your kind words about the cleanliness of the hotel, our wonderful pool and the friendliness of the staff. We are so glad that you enjoyed your stay with us, and especially appreciate your comments on the entire team here at Fairfield Inn. They strive for... More 

Georgetown, Texas
Level Contributor
57 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed June 27, 2015

Neat, Clean and very easily reached. This motel is adjacent to a Marriott and also a wedding event center. Both within walking distance. The rooms are nice and the beds are very good. The bath is rather generic but adequate. Parking is handy and the staff is courteous and friendly. Good value.

Was this review helpful? Yes
MCicutto, General Manager at Fairfield Inn & Suites Dallas Plano / The Colony, responded to this review

Thank you for your kind words about the team here at the Fairfield Inn & Suites. They strive every day to have our guests feel as comfortable as possible during their stay. The Anna Villa Chapel next door is an excellent venue for weddings, and we are proud to partner with them for so many weddings. We appreciate you staying... More 

Coto de Caza, California
Level Contributor
28 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed April 8, 2015

Stayed here for 2 night in April. The hotel was new and is part of a new Marriott complex in the Colony. The only disappointing thing with this stay was that this new hotel was new and appointed like an older Fairfield Inn. The room was a basic small room with only a desk, 4 drawers and a bathroom. Some... More 

Was this review helpful? Yes 1
MCicutto, General Manager at Fairfield Inn & Suites Dallas Plano / The Colony, responded to this review

Mr. Rob H, Thank you for taking the time to advise us of your recent trip to the Colony. We are flattered that you think our Fairfield Inn & Suites is clean and kept up like a brand new hotel. While we are in the process of building a new Courtyard across the street, the Fairfield Inn & Suites was... More 

Temecula, CA
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 stars Reviewed March 3, 2015

As a Marriott Gold Elite member, I've stayed in a lot of Marriott properties and this was about the worst experience. I booked a room on an upper floor and received a ground floor room. When I inquired concerning my upper floor room the front desk advised they'd have to change me out the next day. The room reeked of... More 

Was this review helpful? Yes 3
MCicutto, Manager at Fairfield Inn & Suites Dallas Plano / The Colony, responded to this review

Thank you for taking the time to write about your stay.I apologize that your stay,listed as "April of 2014, when you traveled on business", was not up to Marriott Standards. If the dates of you stay were in March of 2015, I would certainly appreciate some more details of your experience, so that we can be sure of immediate corrective... More 

Dellroy, Ohio, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed December 15, 2014 via mobile

We had a wedding to attend across from the Hotel and we arrived late Friday evening. We were greeted by a friendly smile behind the counter with an easy check-in. The room was comfortable and clean. My wife and I both commented to each other on Saturday morning that we could not hear noise between rooms and we both got... More 

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MCicutto, General Manager at Fairfield Inn & Suites Dallas Plano / The Colony, responded to this review

Thank your for comments about the outstanding service, staff and rooms at the Fairfield Inn. We appreciate your feedback and hope that you are able to visit us again. More 

Phoenix, AZ
Level Contributor
33 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed December 12, 2014

Stayed here while visiting family. Staff friendly, courteous and helpful. Room was clean, bed was comfortable, nice walk-in shower and Paul Mitchell bath products. Breakfast items were plentiful (we ate at 8:15 or so), and included fresh fruit, various juices, oatmeal with all the fixings, make your own waffles, scrambled eggs, sausage, hard boiled eggs, yogurt, assorted breads and pastries.... More 

Was this review helpful? Yes
Minneapolis, Minnesota
1 review
5 of 5 stars Reviewed December 10, 2014

I recently made a huge booking error, which would of cost me big$$, and the staff were extremely helpful, friendly and professional. I'm on the road 100 nights/year and don't find people who are this kind and who are so helpful!

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Huntsville, Alabama
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed November 21, 2014

Gathered here for a wedding weekend. Unfortunately, there were multiple parties going on, thankfully they all left on Sunday and we stayed until Monday. The noise level in the lobby was outrageous, kids from an ethnic party were screaming and running around the lobby while very intoxicated members of another wedding party took over public areas and seemed very upset... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Fairfield Inn & Suites Dallas Plano / The Colony, responded to this review

Dear Kathi S, Thank you for acknowledging our comfortable beds and nice breakfast. My sincere apologies that inconsiderate guests interrupted the comfort of your stay. I completely understand your frustrations and share them. We do our best to advise all of our guests of hotel etiquette in an effort to provide everyone with a safe and comfortable stay. Again, on... More 

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