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Fairfield Inn & Suites Dallas Plano / The Colony

2.5 of 5
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5909 Stone Creek Drive, The Colony, TX 75056
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Fairfield Inn & Suites Dallas Plano / The Colony
Best prices for: 1 room 1 guest
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Ranked #2 of 4 Hotels in The Colony
A recent review
3 of 5 stars Reviewed April 8, 2015
Rob H Coto de Caza, California
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58 reviews from our community

Traveler rating
    29
    18
    7
    1
    3
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14
8
6
19
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Coto de Caza, California
Contributor
17 reviews 17 reviews
15 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed April 8, 2015

Stayed here for 2 night in April. The hotel was new and is part of a new Marriott complex in the Colony. The only disappointing thing with this stay was that this new hotel was new and appointed like an older Fairfield Inn. The room was a basic small room with only a desk, 4 drawers and a bathroom. Some... More 

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MCicutto, General Manager at Fairfield Inn & Suites Dallas Plano / The Colony, responded to this review

Mr. Rob H, Thank you for taking the time to advise us of your recent trip to the Colony. We are flattered that you think our Fairfield Inn & Suites is clean and kept up like a brand new hotel. While we are in the process of building a new Courtyard across the street, the Fairfield Inn & Suites was... More 

Temecula, CA
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed March 3, 2015

As a Marriott Gold Elite member, I've stayed in a lot of Marriott properties and this was about the worst experience. I booked a room on an upper floor and received a ground floor room. When I inquired concerning my upper floor room the front desk advised they'd have to change me out the next day. The room reeked of... More 

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MCicutto, Manager at Fairfield Inn & Suites Dallas Plano / The Colony, responded to this review

Thank you for taking the time to write about your stay.I apologize that your stay,listed as "April of 2014, when you traveled on business", was not up to Marriott Standards. If the dates of you stay were in March of 2015, I would certainly appreciate some more details of your experience, so that we can be sure of immediate corrective... More 

Dellroy, Ohio, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 15, 2014 via mobile

We had a wedding to attend across from the Hotel and we arrived late Friday evening. We were greeted by a friendly smile behind the counter with an easy check-in. The room was comfortable and clean. My wife and I both commented to each other on Saturday morning that we could not hear noise between rooms and we both got... More 

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Phoenix, AZ
Senior Contributor
33 reviews 33 reviews
12 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed December 12, 2014

Stayed here while visiting family. Staff friendly, courteous and helpful. Room was clean, bed was comfortable, nice walk-in shower and Paul Mitchell bath products. Breakfast items were plentiful (we ate at 8:15 or so), and included fresh fruit, various juices, oatmeal with all the fixings, make your own waffles, scrambled eggs, sausage, hard boiled eggs, yogurt, assorted breads and pastries.... More 

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Minneapolis, Minnesota
1 review
5 of 5 stars Reviewed December 10, 2014

I recently made a huge booking error, which would of cost me big$$, and the staff were extremely helpful, friendly and professional. I'm on the road 100 nights/year and don't find people who are this kind and who are so helpful!

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Huntsville, Alabama
Contributor
18 reviews 18 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 21, 2014

Gathered here for a wedding weekend. Unfortunately, there were multiple parties going on, thankfully they all left on Sunday and we stayed until Monday. The noise level in the lobby was outrageous, kids from an ethnic party were screaming and running around the lobby while very intoxicated members of another wedding party took over public areas and seemed very upset... More 

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ConcordHospitality, General Manager at Fairfield Inn & Suites Dallas Plano / The Colony, responded to this review

Dear Kathi S, Thank you for acknowledging our comfortable beds and nice breakfast. My sincere apologies that inconsiderate guests interrupted the comfort of your stay. I completely understand your frustrations and share them. We do our best to advise all of our guests of hotel etiquette in an effort to provide everyone with a safe and comfortable stay. Again, on... More 

Roswell, New Mexico, United States
Top Contributor
80 reviews 80 reviews
36 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed November 16, 2014

I stayed here two nights on a business trip. The hotel is very nice and the rooms are clean and comfortable. Breakfast is good, and the breakfast area is nice. The staff is friendly. Overall, I would stay at this hotel again. Now here is the bad. They put us in an adjoining room, and our door was open, so... More 

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ConcordHospitality, General Manager at Fairfield Inn & Suites Dallas Plano / The Colony, responded to this review

Dear Alan G, Thank you for acknowledging our comfortable rooms, good breakfast and friendly service even though you did not experience a restful stay. My sincere apologies for the noisy neighbors and I have taken note. Your comfort is important to us and I'm sorry it was interrupted. Thank you for your honest feedback which we will use to foster... More 

Thornton, Colorado
Contributor
17 reviews 17 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 6, 2014 via mobile

We stayed here over the weekend as we were in town for a softball tournament. Rooms were clean and updated, great water pressure in the shower, and friendly staff. They allowed us to use the breakfast area and kitchen for our team meals and even stored our extra food for us. Our team of 13 year olds were able to... More 

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ConcordHospitality, General Manager at Fairfield Inn & Suites Dallas Plano / The Colony, responded to this review

Dear COcrazyhouseof5, We appreciate you taking the time to review your experience. Our team understands and believes that our guests deserve a pleasant stay and we continue to seek new ways to impress. I will be sure to share your nice comments with our associates; they work hard to deliver superior service. Thanks again and we look forward to your... More 

Georgetown, Texas, United States
1 review
5 of 5 stars Reviewed August 13, 2014

This hotel is relatively new. Everything was very clean and it gives a great impression immediately as you walk through the doors. The free breakfast is great. Good selection of things to choose from. The only negative I have is the coffee. It's a little too strong and bitter for my taste. I don't know what kind it is but... More 

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ConcordHospitality, General Manager at Fairfield Inn & Suites Dallas Plano / The Colony, responded to this review

Valerie Y, Thank you for sharing your experience with us at the Fairfield Inn & Suites Dallas Plano/The Colony. We appreciate your feedback on both positive comments and opportunity for improvement. We are glad you enjoyed your stay and look forward to having you as our guest again in the future. Sincerely, Lacey Lamm General Manager More 

Oregon City, Oregon
Contributor
12 reviews 12 reviews
6 hotel reviews
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed July 30, 2014

No sincere greeting when we arrived. We were treated as if we were interrupting the employee. Newer Hotel but ran down. High noise level with thin walls. Bedding was very thin, pillows and sheets were mis-matched and spottted with stains. Carpet not clean and air conditioner/heater had large broken and missing pieces. The odor in first room was that of... More 

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ConcordHospitality, General Manager at Fairfield Inn & Suites Dallas Plano / The Colony, responded to this review

Dear dandkc, We appreciate you taking the time to share your experience with us. My sincere apologies for the service and noise issues you experienced at our hotel; this is certainly not up to our standards. Our associates strive to provide sincere hospitality and we clearly missed the mark. Thank you for your honest feedback which we will use to... More 

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