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All 4 The Colony hotels

Fairfield Inn & Suites Dallas Plano / The Colony

2.5 of 5 Hotel   |   5909 Stone Creek Drive, The Colony, TX 75056
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Ranked #2 of 4 Hotels in The Colony
A recent review
5 of 5 stars Reviewed August 13, 2014
Valerie Y Georgetown, Texas, United States
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50 reviews from our community

Traveler rating
    26
    15
    6
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12
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15
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Georgetown, Texas, United States
1 review
5 of 5 stars Reviewed August 13, 2014

This hotel is relatively new. Everything was very clean and it gives a great impression immediately as you walk through the doors. The free breakfast is great. Good selection of things to choose from. The only negative I have is the coffee. It's a little too strong and bitter for my taste. I don't know what kind it is but... More

Was this review helpful? Yes
ConcordHospitality, General Manager at Fairfield Inn & Suites Dallas Plano / The Colony, responded to this review

Valerie Y, Thank you for sharing your experience with us at the Fairfield Inn & Suites Dallas Plano/The Colony. We appreciate your feedback on both positive comments and opportunity for improvement. We are glad you enjoyed your stay and look forward to having you as our guest again in the future. Sincerely, Lacey Lamm General Manager More

Oregon City, Oregon
Contributor
13 reviews 13 reviews
7 hotel reviews
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed July 30, 2014

No sincere greeting when we arrived. We were treated as if we were interrupting the employee. Newer Hotel but ran down. High noise level with thin walls. Bedding was very thin, pillows and sheets were mis-matched and spottted with stains. Carpet not clean and air conditioner/heater had large broken and missing pieces. The odor in first room was that of... More

Was this review helpful? Yes
ConcordHospitality, General Manager at Fairfield Inn & Suites Dallas Plano / The Colony, responded to this review

Dear dandkc, We appreciate you taking the time to share your experience with us. My sincere apologies for the service and noise issues you experienced at our hotel; this is certainly not up to our standards. Our associates strive to provide sincere hospitality and we clearly missed the mark. Thank you for your honest feedback which we will use to... More

Texas
2 reviews
5 of 5 stars Reviewed July 12, 2014

This Fairfield is great it's fairly new was very clean the front desk staff was very friendly and accommodating to any needs. My wife two kids and I was upgraded to a one bedroom suite which was nice to have the extra space because the rooms are a lil Small. The free breakfast had a good selection and was a... More

Was this review helpful? Yes
ConcordHospitality, General Manager at Fairfield Inn & Suites Dallas Plano / The Colony, responded to this review

It is fantastic to hear that your stay was enjoyable! We thank you for your compliments regarding our nice rooms and ample breakfast, but more importantly our staff. Our associates strive to provide exceptional guest experiences; I will be sure to share your kind feedback. I appreciate you taking the time to write. Best, Lacey Lamm, GM More

Midwest
Senior Contributor
32 reviews 32 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed July 1, 2014

I was a member of the wedding party and stayed at this hotel purely for location. I had an Extended King on the 4th floor which had a microwave and tiny fridge. I was pretty disappointed there was no bathtub but the shower was REALLY nice and large, you could fit about 4 people in it (no we did not... More

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ConcordHospitality, General Manager at Fairfield Inn & Suites Dallas Plano / The Colony, responded to this review

Thank you for your kind review; I’m thrilled to know you enjoyed our spacious room, comfortable bed and accommodating staff. We sincerely regret the experience you had during your stay. Please know that we have taken action to ensure this problem does not occur again at our hotel. We were glad to be able to take care of your room... More

Broken Arrow, Oklahoma
1 review
5 of 5 stars Reviewed June 8, 2014

I stay at this hotel more than a dozen times a year. It is located right off of 121 in The Colony (North West Plano). less than 10 minutes from Legacy Town Center and 5 minutes to Stone Briar mall (depending on light). The rooms are all new and the rates are great compared with the hotels around it. The... More

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ConcordHospitality, General Manager at Fairfield Inn & Suites Dallas Plano / The Colony, responded to this review

Thomas P, Thank you for your review and continued patronage at Fairfield Inn & Suites Colony. It's wonderful to hear that you consistently enjoy your stay, and that our staff's sincere hospitality is at the core of our success. I look forward to sharing your feedback and will be certain to recognize Ray and Miriam for their outstanding service. We... More

Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 30, 2014

Very nice Hotel. Nice breakfast in morning and good room cleaning.. Most Important thing is Staff Behavior very good.. Location is not that much good. but some restaurants are near by.. Paid Market Place available in hotel where you can get some foods any time...Thank You..

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ConcordHospitality, General Manager at Fairfield Inn & Suites Dallas Plano / The Colony, responded to this review

Jigar P, We're pleased to hear of your enjoyable stay and appreciation of our staff at Fairfield Inn & Suites The Colony. Our team takes pride in their approach to hospitality and continuously strive to deliver the best guest experience possible. We appreciate you choosing to stay with us and hope you'll return for another visit. Thank you again for... More

Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 12, 2014

I stayed here for 5 days and it was a great spot for business travel being right outside of Plano, TX. Rooms were very clean and simple. They had great breakfast including self serve waffles, scrambled eggs, sausage, cereals etc. Rooms were quiet and ample parking. Nearby restaurants (not walking distance) just down the back roads. Take the back roads... More

Was this review helpful? Yes
ConcordHospitality, General Manager at Fairfield Inn & Suites Dallas Plano / The Colony, responded to this review

Jessie G, Thank you for sharing feedback from your experience at Fairfield Inn & Suites Colony. We're happy to hear you enjoyed your stay and we're glad our clean accommodations and complimentary breakfast selection perfectly suited your business travel needs. We hope you'll have an opportunity to visit us again in the future. Thank you once again for your review.... More

Cedar Hills, Utah
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed April 7, 2014

I needed a quick nights stay and this was very reasonable and clean. The location is not the best, but there are restaurants close by. I was very comfortable in the room and had a good nights rest. Thank you.

Was this review helpful? Yes
ConcordHospitality, General Manager at Fairfield Inn & Suites Dallas Plano / The Colony, responded to this review

Nancy R, We appreciate receiving your feedback and we're glad you enjoyed a comfortable stay. It's great to know that the cleanliness and value of our hotel met your satisfaction. We hope you'll visit us again in the future. Thank you again for writing. Sincerely, Lacey Lamm, General Manager More

Plano, Texas
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 29, 2014

Place is nice and clean. Staff is friendly. As one person mentioned, the rooms are pretty small. Our room only had a shower and no bathtub. I checked with the front desk but they said only the wheelchair accessible rooms had tubs (?). Had it not been 11 PM at night I would have tried to work out a deal... More

Was this review helpful? Yes 1
ConcordHospitality, General Manager at Fairfield Inn & Suites Dallas Plano / The Colony, responded to this review

SurprisedTexan, We appreciate hearing from you and thank you for writing a review. We're glad you found our clean accommodations and friendly staff to meet your satisfaction. I'm sorry for your disappointment that our bathrooms are only equipped with showers. We value you as our guest and hope you will return for another visit in the future. Thank you again... More

Wichita Falls Texas
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed March 21, 2014 via mobile

We stayed in a room with a kingsize bed. This was one of the smallest hotel rooms that we have ever had. We missed having a microwave oven and a small refrigerator. This room was the bare basics. Multiply the size of the bathroom ( which was the best part of the room) x3 and you would about have the... More

Was this review helpful? Yes 1
ConcordHospitality, General Manager at Fairfield Inn & Suites Dallas Plano / The Colony, responded to this review

CometoTexasYall, Thank you for sharing feedback from your stay. We regret the experience you had and sincerely apologize for the areas we fell short of meeting your expectations. We value you as our guest and hope we have an opportunity to provide a more positive experience in the future. Thank you again for writing. Sincerely, Lacey Lamm, General Manager More

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Additional Information about Fairfield Inn & Suites Dallas Plano / The Colony

Address: 5909 Stone Creek Drive, The Colony, TX 75056
Location: United States > Texas > The Colony
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Fairfield Inn & Suites Dallas Plano / The Colony 2.5*
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Also Known As:
Fairfield Inn & Suites Dallas Plano / The Colony Hotel The Colony
Fairfield Inn And Suites Dallas Plano / The Colony

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