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All 4 The Colony hotels

Fairfield Inn & Suites Dallas Plano / The Colony

2.5 of 5 Hotel   |   5909 Stone Creek Drive, The Colony, TX 75056
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Ranked #1 of 4 Hotels in The Colony
A recent review
5 of 5 stars Reviewed December 15, 2014
Daniel L Dellroy, Ohio, United States
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56 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Dellroy, Ohio, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 15, 2014

We had a wedding to attend across from the Hotel and we arrived late Friday evening. We were greeted by a friendly smile behind the counter with an easy check-in. The room was comfortable and clean. My wife and I both commented to each other on Saturday morning that we could not hear noise between rooms and we both got... More 

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Phoenix, AZ
Senior Contributor
33 reviews 33 reviews
12 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed December 12, 2014

Stayed here while visiting family. Staff friendly, courteous and helpful. Room was clean, bed was comfortable, nice walk-in shower and Paul Mitchell bath products. Breakfast items were plentiful (we ate at 8:15 or so), and included fresh fruit, various juices, oatmeal with all the fixings, make your own waffles, scrambled eggs, sausage, hard boiled eggs, yogurt, assorted breads and pastries.... More 

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Minneapolis, Minnesota
1 review
5 of 5 stars Reviewed December 10, 2014

I recently made a huge booking error, which would of cost me big$$, and the staff were extremely helpful, friendly and professional. I'm on the road 100 nights/year and don't find people who are this kind and who are so helpful!

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Huntsville, Alabama
Contributor
13 reviews 13 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 21, 2014

Gathered here for a wedding weekend. Unfortunately, there were multiple parties going on, thankfully they all left on Sunday and we stayed until Monday. The noise level in the lobby was outrageous, kids from an ethnic party were screaming and running around the lobby while very intoxicated members of another wedding party took over public areas and seemed very upset... More 

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ConcordHospitality, General Manager at Fairfield Inn & Suites Dallas Plano / The Colony, responded to this review

Dear Kathi S, Thank you for acknowledging our comfortable beds and nice breakfast. My sincere apologies that inconsiderate guests interrupted the comfort of your stay. I completely understand your frustrations and share them. We do our best to advise all of our guests of hotel etiquette in an effort to provide everyone with a safe and comfortable stay. Again, on... More 

Roswell, New Mexico, United States
Top Contributor
77 reviews 77 reviews
35 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed November 16, 2014

I stayed here two nights on a business trip. The hotel is very nice and the rooms are clean and comfortable. Breakfast is good, and the breakfast area is nice. The staff is friendly. Overall, I would stay at this hotel again. Now here is the bad. They put us in an adjoining room, and our door was open, so... More 

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ConcordHospitality, General Manager at Fairfield Inn & Suites Dallas Plano / The Colony, responded to this review

Dear Alan G, Thank you for acknowledging our comfortable rooms, good breakfast and friendly service even though you did not experience a restful stay. My sincere apologies for the noisy neighbors and I have taken note. Your comfort is important to us and I'm sorry it was interrupted. Thank you for your honest feedback which we will use to foster... More 

Thornton, Colorado
Contributor
16 reviews 16 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 6, 2014 via mobile

We stayed here over the weekend as we were in town for a softball tournament. Rooms were clean and updated, great water pressure in the shower, and friendly staff. They allowed us to use the breakfast area and kitchen for our team meals and even stored our extra food for us. Our team of 13 year olds were able to... More 

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ConcordHospitality, General Manager at Fairfield Inn & Suites Dallas Plano / The Colony, responded to this review

Dear COcrazyhouseof5, We appreciate you taking the time to review your experience. Our team understands and believes that our guests deserve a pleasant stay and we continue to seek new ways to impress. I will be sure to share your nice comments with our associates; they work hard to deliver superior service. Thanks again and we look forward to your... More 

Georgetown, Texas, United States
1 review
5 of 5 stars Reviewed August 13, 2014

This hotel is relatively new. Everything was very clean and it gives a great impression immediately as you walk through the doors. The free breakfast is great. Good selection of things to choose from. The only negative I have is the coffee. It's a little too strong and bitter for my taste. I don't know what kind it is but... More 

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ConcordHospitality, General Manager at Fairfield Inn & Suites Dallas Plano / The Colony, responded to this review

Valerie Y, Thank you for sharing your experience with us at the Fairfield Inn & Suites Dallas Plano/The Colony. We appreciate your feedback on both positive comments and opportunity for improvement. We are glad you enjoyed your stay and look forward to having you as our guest again in the future. Sincerely, Lacey Lamm General Manager More 

Oregon City, Oregon
Contributor
13 reviews 13 reviews
7 hotel reviews
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed July 30, 2014

No sincere greeting when we arrived. We were treated as if we were interrupting the employee. Newer Hotel but ran down. High noise level with thin walls. Bedding was very thin, pillows and sheets were mis-matched and spottted with stains. Carpet not clean and air conditioner/heater had large broken and missing pieces. The odor in first room was that of... More 

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ConcordHospitality, General Manager at Fairfield Inn & Suites Dallas Plano / The Colony, responded to this review

Dear dandkc, We appreciate you taking the time to share your experience with us. My sincere apologies for the service and noise issues you experienced at our hotel; this is certainly not up to our standards. Our associates strive to provide sincere hospitality and we clearly missed the mark. Thank you for your honest feedback which we will use to... More 

Texas
2 reviews
5 of 5 stars Reviewed July 12, 2014

This Fairfield is great it's fairly new was very clean the front desk staff was very friendly and accommodating to any needs. My wife two kids and I was upgraded to a one bedroom suite which was nice to have the extra space because the rooms are a lil Small. The free breakfast had a good selection and was a... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Fairfield Inn & Suites Dallas Plano / The Colony, responded to this review

It is fantastic to hear that your stay was enjoyable! We thank you for your compliments regarding our nice rooms and ample breakfast, but more importantly our staff. Our associates strive to provide exceptional guest experiences; I will be sure to share your kind feedback. I appreciate you taking the time to write. Best, Lacey Lamm, GM More 

Midwest
Senior Contributor
38 reviews 38 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed July 1, 2014

I was a member of the wedding party and stayed at this hotel purely for location. I had an Extended King on the 4th floor which had a microwave and tiny fridge. I was pretty disappointed there was no bathtub but the shower was REALLY nice and large, you could fit about 4 people in it (no we did not... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Fairfield Inn & Suites Dallas Plano / The Colony, responded to this review

Thank you for your kind review; I’m thrilled to know you enjoyed our spacious room, comfortable bed and accommodating staff. We sincerely regret the experience you had during your stay. Please know that we have taken action to ensure this problem does not occur again at our hotel. We were glad to be able to take care of your room... More 

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Additional Information about Fairfield Inn & Suites Dallas Plano / The Colony

Address: 5909 Stone Creek Drive, The Colony, TX 75056
Location: United States > Texas > The Colony
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Fairfield Inn & Suites Dallas Plano / The Colony 2.5*
Number of rooms: 104
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Also Known As:
Fairfield Inn & Suites Dallas Plano / The Colony Hotel The Colony
Fairfield Inn And Suites Dallas Plano / The Colony

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