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BEST WESTERN Mainland Inn & Suites

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10620 Emmitt Lowery Expressway, Texas City, TX 77592
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BEST WESTERN Mainland Inn & Suites
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BEST WESTERN Mainland Inn & Suites
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89 reviews from our community

Traveler rating
    29
    22
    15
    16
    7
See reviews for
44
22
1
12
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • French first
  • Any
English first
  • All months
    (89)
  • Mar-May only
    (21)
  • Jun-Aug only
    (38)
  • Sep-Nov only
    (18)
  • Dec-Feb only
    (12)
All months
Texas City, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

We had a very nice visit. Thank you. The room was nice, the staff was nice and the breakfast was good. After my husband and I left, my parents stayed for another week and said the quality and amount of the breakfast lessened each day, but other than that, it was good.

Review collected in partnership with Best Western

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Detroit, Michigan
Contributor
11 reviews 11 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Stayed in this motel for 2 pre-cruise nights waiting for a cruise out of Galveston, TX. Motel is in a great area, easy access, well lighted and secure parking. Very clean and inviting. All the staff was great and helpful for local knowledge of shopping and restaurants. The motel breakfast had good and tasty food selection.

Review collected in partnership with Best Western

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San Antonio, Texas
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 6, 2015 via mobile

This hotel was a let down. It looks nice but lacks attention to detail. I got up thinking I would make a cup of coffee, had a coffee brewer but no coffee. Ok got ready to check out, thinking they will have coffee in the lobby. They said they also had a hot breakfast, I get to the lobby. They... More 

Was this review helpful? Yes 1
San Jose, California
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed January 17, 2015

This motel was like an oasis, once we discovered the neighborhood. I'd say it was standard Best Western quality, decent, clean, modern rooms, a little sparse but this ain't the Ritz, pleasant staff, breakfast in the morning, nice lobby. But the mall across the parking lot is seriously ghetto, mostly closed stores, would be a great place to film a... More 

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Mt. Pleasant, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed January 17, 2015

This hotel was very nice and clean. Was a bit put off when fruit flies were in the container with the danish at breakfast. Staff very helpful and courteous. Will definitely stay here again! And suggest it to friends and relatives.

Review collected in partnership with Best Western

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2 reviews
5 of 5 stars Reviewed December 8, 2014

The best bang for your buck. Very clean, courteous staff, close to just about everything. If you're going to the cruise terminal in Galveston it can be expensive, $50-$60. A good idea would be for the cruise lines or car rental services provide a shuttle service to the cruise terminal.

Review collected in partnership with Best Western

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Conroe, Texas
Senior Contributor
38 reviews 38 reviews
11 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed November 20, 2014

We were in the area to attend a 50th HS reunion on Galveston Island. The motel rates on the island were beyond our means when added to the cost of the reunion so we booked our stay at a familiar venue at almost 1/2 the island cost. The desk clerk was having a bad day so check in was slower... More 

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NY
Contributor
11 reviews 11 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed October 26, 2014

Not a bad property, but inconvenient breakfast hours and almost non-existent Internet service. Breakfast ends at 9 AM, even on Saturdays. It was impossible to get anything done online. Speed tests clocked download speed at .11Mbps - no one's definition of "high speed Internet" and not even close to 90s dial-up speed. I'd pass this one up unless you're out... More 

Was this review helpful? Yes 1
BWPLUSTexasCIty, General Manager at BEST WESTERN Mainland Inn & Suites, responded to this review

Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.... More 

Texarkana, Arkansas, United States
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 21, 2014

We were on our way to Carnival Cruise Ship to vacation for a week...This was nearby and the prices were better than right on the shore. They covered all our needs...will stay there again, when we book the next cruise.

Review collected in partnership with Best Western

Was this review helpful? Yes
BWPLUSTexasCIty, General Manager at BEST WESTERN Mainland Inn & Suites, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. We hope that you had a fantastic time on your cruise! If I can be of assistance in the future, please don't hesitate to contact me at 409-986-6600. Thank you again for taking the time... More 

Nashville, United States
1 review
2 of 5 stars Reviewed October 9, 2014

Cleanliness and Service was below standards. Because your hotel must have not been checked before we checked in. Blood stained bed draping and large stains on the bottom of each bed. Missing furniture ( desk and lamp) and this was the second room we were given ( I have picture to prove the stains).He first room had a cloth hanging... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
BWPLUSTexasCIty, General Manager at BEST WESTERN Mainland Inn & Suites, responded to this review

Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.... More 

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