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All 12 Texas City hotels

BEST WESTERN Mainland Inn & Suites

2.0 of 5 Hotel   |   10620 Emmitt Lowery Expressway, Texas City, TX 77592
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Ranked #5 of 12 hotels in Texas City
A recent review
5 of 5 stars reviewed yesterday
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68 people have reviewed this hotel

Traveler rating
    24
    15
    11
    13
    5
See reviews for
36
16
Solo
0
8
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • French first
  • Any
English first
1 review
5 of 5 stars Reviewed yesterday NEW

The person who checked us in on day of arrival did all she could to let us check in before three which made things so much easier for us since we needed to be at the conference at eleven. She was very helpful. When we got lost someone directed back on track to get to the hotel. It was a... More

Review collected in partnership with Best Western

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1 review
5 of 5 stars Reviewed 2 weeks ago

We have stayed here several times, on our way to cruise in Galveston. Always very clean and comfortable. Nice breakfast. We had a mini suite, with sofa and nice king size bed. Will definitely stay again when we go out of Galveston on a Cruise.

Review collected in partnership with Best Western

Was this review helpful? Yes
BWPLUSTexasCIty, General Manager at BEST WESTERN Mainland Inn & Suites, responded to this review

Thank you for pleasant comments regarding your stay with us at the Best Western in Texas City. We do value your comments and commend your for being a loyal customer. We are delighted that you choose us each time and hope you come visit us again soon. Best regards, Crystal Green More

Boston, Massachusetts
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

I had a very enjoyable time here at the Best Western. The only thing I would like to improve would be the dining area for breakfast, it's rather small but I saw on the sign that there were more tables in the conference area. The only problem is the random phone calls at night. I stayed here for two nights... More

Was this review helpful? Yes
BWPLUSTexasCIty, General Manager at BEST WESTERN Mainland Inn & Suites, responded to this review

Thank you for your kind words regarding you stay with us. We do strive to offer excellent customer service so I do apologize that your had a few hiccups during your stay. I hope that the next time your in the area you choose to stay with us again. Thank you, Crystal Green More

Fort Worth, Texas
Contributor
17 reviews 17 reviews
14 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 5 weeks ago

I needed a cheap, clean, quiet, and safe hotel for my family to stay at prior to our Carnival Cruise out of Galveston on March 15, 2014. I had to book two rooms for the family and needed a value/bargain deal. Hotels on Galveston Island were priced much higher for spring break that week. Best Western Mainland came in cheap... More

Was this review helpful? Yes
BWPLUSTexasCIty, General Manager at BEST WESTERN Mainland Inn & Suites, responded to this review

Thank you for taking the time to write a review about your stay here with us. We really appreciate your feedback and hope that next time your in the area whether your taking a cruise or visiting the local attractions you come see us again soon. Best regards, Crystal Green More

Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 9, 2014

No customer service! No customer service! This hotel just quit trying, come hear if you just don't care. I tried explaining to front desk..your customer service needs serious help. Front desk kept asking me as if I was on an automatic answering machine "was there something wrong with the room?" Over & over again...I just gave up.

Was this review helpful? Yes
BWPLUSTexasCIty, General Manager at BEST WESTERN Mainland Inn & Suites, responded to this review

Thank you for taking the time to comment on the experience you had. I do appreciate your feedback and would like to know exactly what issues you had during your stay so that I can address them to the staff. Was the front desk tenant unfriendly at check in? Did you voice any concerns that could have been resolved? There... More

Victoria, Texas, USA
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed December 18, 2013

Have stayed at this B/W several times but have doubts about future stays we asked for a downstairs room told none available, had second floor room and room had dirty carpet with spots all over, offered downstairs Saturday but did not want to change rooms then, should have, room had not been cleaned, bed made but bolster pillow for bed... More

Review collected in partnership with Best Western

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BWPLUSTexasCIty, General Manager at BEST WESTERN Mainland Inn & Suites, responded to this review

Thank you for your feedback regarding your stay at Best Western Mainland Inn & Suites. On behalf of my entire team I would like to sincerely apologize for all the inconveniences you experienced during your stay. As I told you when I spoke to you on the phone I did research the housekeeping reports to see who serviced your room... More

Many, Louisiana
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 13, 2013

This hotel is the best value for your money in the area. Prior to my stay I literally researched every hotel in the area. An employee at the comfort suites recommended this hotel. I found that this hotel was roughly 10% lower than the rest of the market of comparable hotels. The only lower pricing that I found was Motel... More

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BWPLUSTexasCIty, General Manager at BEST WESTERN Mainland Inn & Suites, responded to this review

Thank you for your recent stay here at Best Western Plus in Texas City. I'm so glad you feel as if you got the best value for your price payed. I'm sorry you were unable to use the treadmill we have a magnetic key that is kept at the front desk to avoid any abuse or injury to unattended children.... More

Slidell, United States
1 review
5 of 5 stars Reviewed November 8, 2013

Excellent, very enjoyable, inexpensive, great service, beautiful location, plenty of parking. We felt secure and the hotel is easy to find. Access was quick and easy being next to two highways. I would hope that my experience would be shared with everyone and anyone who wishes to read it.

Review collected in partnership with Best Western

Was this review helpful? Yes
BWPLUSTexasCIty, General Manager at BEST WESTERN Mainland Inn & Suites, responded to this review

Thank you for your review and thank you for letting us know what you liked about your stay. We thank you for your continued loyalty and look forward to seeing you next year. Ride safely! Sincerely, Crystal Green More

San Antonio, Texas
2 reviews
5 of 5 stars Reviewed November 4, 2013

GREAT! All employees were very friendly and attentive. We stayed with a large group for a rally in Galveston and had no issues. Hotel is clean and very comfortable. They met all of our needs. Beds are clean and very comfortable.

Review collected in partnership with Best Western

Was this review helpful? Yes
BWPLUSTexasCIty, General Manager at BEST WESTERN Mainland Inn & Suites, responded to this review

Thank you for your feedback and thank you for choosing Best Western Plus we are delighted that you enjoyed your stay and we look forward to seeing you next year for the rally. Best Regards, Crystal Green More

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Additional Information about BEST WESTERN Mainland Inn & Suites

Also Known As:
Texas City Best Western
Best Western Texas City
Address: 10620 Emmitt Lowery Expressway, Texas City, TX 77592
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Texas City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 12 hotels in Texas City
Price Range (Based on Average Rates): $
Hotel Class:2 star — BEST WESTERN Mainland Inn & Suites 2*
Official Description (provided by the hotel):
Welcome to BEST WESTERN Mainland Inn & Suites!A romantic stroll on Kemah Boardwalk is just what you need to get a trip started right, and it’s easy from our Texas City hotel.If you’re here for Space Center Houston, you’re in luck because it’s minutes away from our Texas City hotel. From Moody Gardens to the world famous barbeque nearby, there’s something for everyone when they stay with us. Schlitterbahn is in the neighborhood, and southern hospitality flows freely. Our friendly staff members are committed to making sure your trip is comfortable and memorable.Easy I-45 access makes commuting from our Best Western Texas City hotel simple. We’re close to Tanger® Outlet Mall, and many people come to town just to get great deals on fashion. However, an outdoor pool is also a siren’s call few guests can resist. Relaxing poolside, working in a few laps or simply getting bronzed are also great ways to kick-start your vacation.Enjoy a free breakfast and free Wi-Fi at our Texas City hotel. Start the morning with endless sizzling hot waffles, your favorite breakfast pastries, fruits and cereal or yogurt. The most important meal of the day is on us, and it ends with bottomless 100% Arabica coffee and juices.The Motorcycle Biker Rally is a favorite local event, and we’re happy to host bikers at our Texas City hotel. Close to Galveston Beach, beach bumming is an activity you can partake in year-round. Whether you want to take a surf lesson or just swim in the warm turquoise waters, it’s all possible and close to our property. Coast Guard service men and women as well as employees of Mainland Medical Center prefer our property for the location, value and service.Reserve your next stay at BEST WESTERN Mainland Inn & Suites today and enjoy a fantastic rate! ... more   less 
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