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All 12 Texas City hotels

BEST WESTERN Mainland Inn & Suites

2.0 of 5 Hotel   |   10620 Emmitt Lowery Expressway, Texas City, TX 77592
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Ranked #5 of 12 Hotels in Texas City
A recent review
5 of 5 stars Reviewed August 25, 2014
Rachel D marshall, United States
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80 reviews from our community

Traveler rating
    27
    18
    12
    16
    7
See reviews for
42
18
1
10
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
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Nashville, United States
1 review
2 of 5 stars Reviewed 1 week ago

Cleanliness and Service was below standards. Because your hotel must have not been checked before we checked in. Blood stained bed draping and large stains on the bottom of each bed. Missing furniture ( desk and lamp) and this was the second room we were given ( I have picture to prove the stains).He first room had a cloth hanging... More

Review collected in partnership with Best Western

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BWPLUSTexasCIty, General Manager at BEST WESTERN Mainland Inn & Suites, responded to this review

Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.... More

marshall, United States
2 reviews
5 of 5 stars Reviewed August 25, 2014

My hotel stay with this Best Western was fabulous! The staff were extreamly helpful and curtious with a reservation mix up, and the rooms and whole hotel were clean and very presentable. It is absolutly money well spent, and a great and safe stop for a family.

Review collected in partnership with Best Western

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BWPLUSTexasCIty, General Manager at BEST WESTERN Mainland Inn & Suites, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More

Los Angeles, United States
1 review
1 of 5 stars Reviewed July 31, 2014

Our reservations were not honored for handicapped and adjoining rooms. The bathrooms had mold. Amenities were dirty. Furniture was removed from our rooms and not replaced. The staff had that Southern charm of "Yes Mam, no mam" but I'm not going to do anything about the problem. Our bill was wrong at checkout. A totally frustrating, infuriating experience.

Review collected in partnership with Best Western

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San Antonio, United States
2 reviews
3 of 5 stars Reviewed July 28, 2014

requested a crib and was told there would be one. when we got there they said they dont have them. had to buy a travel crib at walmart. there was no iron in the room had to ask for one. hair dryer kept tripping the breaker. not enough parking had to park in the next hotel parking.

Review collected in partnership with Best Western

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Iowa
Senior Contributor
32 reviews 32 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed July 24, 2014

Checked in and went to our room and it was a mess with cleaning supplies still in the room. Went to front desk and given a 2nd room and the light was burnt out so got a 3rd room and it was okay. It was clean and I think they may have been remodeling the hotel. However, I think the... More

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Burleson, United States
1 review
5 of 5 stars Reviewed July 15, 2014

Great hotel at a reasonable price. Very clean and large room. Bathroom was very clean. The swimming pool was large enough to accommodate about 10 people. It too was clean and very clear. Not overly chlorinated. There was enough food on the continental breakfast to make my wife and boys happy. Would highly recommend to anyone thinking about staying at... More

Review collected in partnership with Best Western

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plantersville, United States
1 review
4 of 5 stars Reviewed July 11, 2014

Clean room and hotel grounds, refrigerator and microwave worked. Staff friendly and knowledgeable. Second time I stayed there. Easy to arrive and depart from. Close to shopping and restaurants. A/C was very cold and difficulty regulating temperature.

Review collected in partnership with Best Western

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Lacassine, Louisiana
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 29, 2014

My husand and our twin teenage boys stayed here memorial day weekend visiting my brother and his family for the weekend who were camping at a local campground. We arrived Friday night with no problems, room temp was amazing and clean, very comfortable beds as well. Saturday we spent the day at the waterpark in Galveston, Sunday we spent our... More

Was this review helpful? Yes 1
London
Top Contributor
66 reviews 66 reviews
31 hotel reviews
33 helpful votes 33 helpful votes
2 of 5 stars Reviewed May 25, 2014

Having been allowed to check in before 3 we hoped for good things, although the staff did not seem too interested. The room 211 had the benefit of an old sock under the bed, I assume it is still there. Room was not particularly clean and the stairs up to first floor had not been cleaned for quite a while.... More

Was this review helpful? Yes 1
Oklahoma
Senior Contributor
37 reviews 37 reviews
16 hotel reviews
24 helpful votes 24 helpful votes
1 of 5 stars Reviewed May 24, 2014

Reserved a room through Priceline. Supposed to be a nonsmoking room for me, my husband and two little kids. Drove 9 hours to stay the night before a cruise. Went to check in and the girl said that they had us down for a smoking room. I said "no, it's supposed to be a nonsmoking." She said "well, we don't... More

Was this review helpful? Yes 1
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Additional Information about BEST WESTERN Mainland Inn & Suites

Address: 10620 Emmitt Lowery Expressway, Texas City, TX 77592
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Texas City
Price Range (Based on Average Rates): $
Hotel Class:2 star — BEST WESTERN Mainland Inn & Suites 2*
Number of rooms: 25
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Also Known As:
Texas City Best Western
Best Western Texas City

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