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BEST WESTERN Mainland Inn & Suites

2.0 of 5 10620 Emmitt Lowery Expressway, Texas City, TX 77592
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BEST WESTERN Mainland Inn & Suites
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86 reviews from our community

Traveler rating
    28
    21
    14
    16
    7
See reviews for
44
21
1
11
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • French first
  • Any
English first
  • All months
    (86)
  • Mar-May only
    (19)
  • Jun-Aug only
    (38)
  • Sep-Nov only
    (18)
  • Dec-Feb only
    (11)
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San Jose, California
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This motel was like an oasis, once we discovered the neighborhood. I'd say it was standard Best Western quality, decent, clean, modern rooms, a little sparse but this ain't the Ritz, pleasant staff, breakfast in the morning, nice lobby. But the mall across the parking lot is seriously ghetto, mostly closed stores, would be a great place to film a... More 

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Mt. Pleasant, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

This hotel was very nice and clean. Was a bit put off when fruit flies were in the container with the danish at breakfast. Staff very helpful and courteous. Will definitely stay here again! And suggest it to friends and relatives.

Review collected in partnership with Best Western

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2 reviews
5 of 5 stars Reviewed December 8, 2014

The best bang for your buck. Very clean, courteous staff, close to just about everything. If you're going to the cruise terminal in Galveston it can be expensive, $50-$60. A good idea would be for the cruise lines or car rental services provide a shuttle service to the cruise terminal.

Review collected in partnership with Best Western

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Conroe, Texas
Senior Contributor
38 reviews 38 reviews
11 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed November 20, 2014

We were in the area to attend a 50th HS reunion on Galveston Island. The motel rates on the island were beyond our means when added to the cost of the reunion so we booked our stay at a familiar venue at almost 1/2 the island cost. The desk clerk was having a bad day so check in was slower... More 

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NY
Contributor
11 reviews 11 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed October 26, 2014

Not a bad property, but inconvenient breakfast hours and almost non-existent Internet service. Breakfast ends at 9 AM, even on Saturdays. It was impossible to get anything done online. Speed tests clocked download speed at .11Mbps - no one's definition of "high speed Internet" and not even close to 90s dial-up speed. I'd pass this one up unless you're out... More 

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BWPLUSTexasCIty, General Manager at BEST WESTERN Mainland Inn & Suites, responded to this review

Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.... More 

Texarkana, Arkansas, United States
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 21, 2014

We were on our way to Carnival Cruise Ship to vacation for a week...This was nearby and the prices were better than right on the shore. They covered all our needs...will stay there again, when we book the next cruise.

Review collected in partnership with Best Western

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BWPLUSTexasCIty, General Manager at BEST WESTERN Mainland Inn & Suites, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. We hope that you had a fantastic time on your cruise! If I can be of assistance in the future, please don't hesitate to contact me at 409-986-6600. Thank you again for taking the time... More 

Nashville, United States
1 review
2 of 5 stars Reviewed October 9, 2014

Cleanliness and Service was below standards. Because your hotel must have not been checked before we checked in. Blood stained bed draping and large stains on the bottom of each bed. Missing furniture ( desk and lamp) and this was the second room we were given ( I have picture to prove the stains).He first room had a cloth hanging... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
BWPLUSTexasCIty, General Manager at BEST WESTERN Mainland Inn & Suites, responded to this review

Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.... More 

marshall, United States
2 reviews
5 of 5 stars Reviewed August 25, 2014

My hotel stay with this Best Western was fabulous! The staff were extreamly helpful and curtious with a reservation mix up, and the rooms and whole hotel were clean and very presentable. It is absolutly money well spent, and a great and safe stop for a family.

Review collected in partnership with Best Western

Was this review helpful? Yes
BWPLUSTexasCIty, General Manager at BEST WESTERN Mainland Inn & Suites, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More 

Los Angeles, United States
1 review
1 of 5 stars Reviewed July 31, 2014

Our reservations were not honored for handicapped and adjoining rooms. The bathrooms had mold. Amenities were dirty. Furniture was removed from our rooms and not replaced. The staff had that Southern charm of "Yes Mam, no mam" but I'm not going to do anything about the problem. Our bill was wrong at checkout. A totally frustrating, infuriating experience.

Review collected in partnership with Best Western

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San Antonio, United States
2 reviews
3 of 5 stars Reviewed July 28, 2014

requested a crib and was told there would be one. when we got there they said they dont have them. had to buy a travel crib at walmart. there was no iron in the room had to ask for one. hair dryer kept tripping the breaker. not enough parking had to park in the next hotel parking.

Review collected in partnership with Best Western

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Additional Information about BEST WESTERN Mainland Inn & Suites

Address: 10620 Emmitt Lowery Expressway, Texas City, TX 77592
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Texas City
Price Range (Based on Average Rates): $
Hotel Class:2 star — BEST WESTERN Mainland Inn & Suites 2*
Number of rooms: 25
Reservation Options:
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Also Known As:
Texas City Best Western
Best Western Texas City

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