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Quality Inn

Certificate of Excellence
2.5 of 5
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2320 FM 2004, Texas City, TX 77591 (Formerly Hampton Inn Houston-Texas City)
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249 Reviews from our TripAdvisor Community

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Level Contributor
12 reviews
2 of 5 stars Reviewed 5 weeks ago via mobile

Staff was great, but everything else was garbage. Definitely not up to Hilton Standards. Heater broke in one of our rooms had to switch rooms, lock was broke on our door, beds definitely not queen size and not all channels were not working. Like mentioned before staff was excellent trying to make things better, but that does not fix all... More 

Helpful?
Thank Paul M
TMIHospitality, Manager at Quality Inn, responded to this review

Dear Paul M, Thank you for your feedback regarding your recent stay. I am glad to hear you liked our staff. However, I sincerely apologize for the problems you encountered and for the inconvenience they caused. Our maintenance staff has been working diligently to correct these issues. We truly hope that you will give us another chance in the future... More 

Level Contributor
32 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed January 5, 2016 via mobile

We went before our cruise and it was a nice place. The lobby is very nice and the clerk was friendly. Comfortable beds and very clean. Check in and out was a breeze. Easy to find and there is a great Mexican food place nearby. I would definitely stay again!

Helpful?
1 Thank Jessicamd75
Mobile, Alabama
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed January 3, 2016

Convenient to the Island where we were traveling to. right in front of the mall & next door to food. Its an older hotel, looks like might have had upgrades recently but need maintenance on property to keep everything up to date

Review collected in partnership with Hampton

Helpful?
Thank western1978
TMIHospitality, Manager at Quality Inn, responded to this review

Dear Western1978, Thank you for reviewing the Hampton Inn Houston Texas City. I am glad to hear our location was convenient for you. We do our best to keep the hotel in great condition, so we apologize that it wasn't up to your expectations. We hope that you will allow us another chance to host you, when your travels bring... More 

Austin, Texas
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed December 10, 2015

This was a great hotel to stay at before going on our cruise. So nice to leave out car at the hotel while cruising. Hotel provided transportation to and from the cruise ship..... very convenient. Very clean modern and up to date facility. The front desk staff was fantastic....so helpful and accommodating.

Helpful?
2 Thank Mike W
Seattle, Washington
Level Contributor
80 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed December 10, 2015

The people at this hotel know service. The counter attendant waited about 20 minutes then called up to the room to make sure everything was alright and if we required anything else. And they have a great sense of humor; the elevator survived Hurricane Ike in 2008 and makes some creaking noises but nothing unsettling. So they have named the... More 

Helpful?
1 Thank greg933
Fort Worth, Texas
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed December 6, 2015 via mobile

I stay in Hampton Inns at least once to twice a week, and this one was the worst. It needs updating, the air conditioner fan would not stay on, their printer would not print at their Business "Desk", the staff could use some customer service training.

Helpful?
Thank Atcrump
TMIHospitality, Manager at Quality Inn, responded to this review

Dear Atcrump, Thank you for your comments regarding your recent stay. I am very sorry that our hotel did not meet your expectations and for the problems you encountered. We do our best to make certain everyone is trained to serve our guests, so we will continue to work on training customer service and attention to detail. I will also... More 

oklahoma
Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed December 5, 2015

Stayed here precruise, the rooms where nice and clean, great staff, everyone was friendly and helpful. good breakfast choices, kids loved the indoor heated pool, would stay here again, close to the mall

Helpful?
1 Thank theoktraveler
Norman, Oklahoma
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed December 3, 2015

Stayed 1 night prior to going on a cruise. Friendly night agent at check inn. Room was clean and up to the Hampton standard. Bed was comfortable and bathroom was nice and clean. Great water pressure in the shower. Only issue: The night we stayed there was a football game on TV I really wanted to see. When I turned... More 

Helpful?
1 Thank meda9s
San Antonio, Texas
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 21, 2015

Excellent - clean and friendly hotel - the rooms were so comfortable and the added free breakfast was great! The bed was to die for - warm and cozy - the pillows are like clouds! We will stay there every time we go to Texas City - we highly recommend it - just be sure that you don't take our... More 

Review collected in partnership with Hampton

Helpful?
1 Thank TexasTravelers60956
Richardson, Texas
Level Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed November 14, 2015

Overall this really was not a bad place to stay. The location is convenient, the room was clean when we arrived, the desk people were friendly when we checked in. I reserved 3 rooms - total of 6 in the party. I was gone all day Saturday. When I returned at 7:00 pm neither key to the door worked. I... More 

Helpful?
Thank Bobbi A
TMIHospitality, Manager at Quality Inn, responded to this review

Dear Bobbi A, Thank you for reviewing the Hampton Inn Houston Texas City. I am glad to hear you liked our location and friendly staff. However, I sincerely apologize that your room was not serviced and that your rooms keys did not work properly. I have addressed your concerns with my staff to ensure this doesn't happen with future guests.... More 

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