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Hampton Inn Houston-Texas City, TX

Certificate of Excellence
2.5 of 5
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2320 FM 2004, Texas City, TX 77591
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Hampton Inn Houston-Texas City, TX
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Ranked #1 of 12 Hotels in Texas City
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 5 days ago
HallsburgSodbuster Hallsburg
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204 reviews from our community

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    7
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Hallsburg
Senior Contributor
43 reviews 43 reviews
16 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We stayed here on a Saturday before traveling to Galveston on a cruise. Very clean and friendly staff. Breakfast was great and the attendants were funny and helpful. Nice stay and great location. The elevator is called "Mr. Creaky" it moans, grunts and pops as it slowly takes you to the floor of your choice. Please read the framed bio... More 

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HOUSTON
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

Only negative was slow elevator, but not a big deal. Used steps most of the time except for check out. Included breakfast were good. Staff was friendly and helpful. This is to reach the 200 word requirement.

Review collected in partnership with Hampton

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Jasper, United States
1 review
4 of 5 stars Reviewed March 19, 2015

Our family of five stayed at this hotel on a recent trip to visit the Johnson Space Center, just 15 minutes away. The hotel was very clean, the complimentary breakfast was great, and the staff was very helpful and attentive. We forgot some items in the room when we checked out, but didn't realize it until we were home. When... More 

Review collected in partnership with Hampton

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Arlington, United States
1 review
4 of 5 stars Reviewed March 16, 2015

Mr. Creaky (the hotel's elevator) was a riot! The staff was very friendly and helpful. I would stay here again. The hotel is in close proximity to premium outlet shopping, restaurants, and the destination travel center, Buc-ee's.

Review collected in partnership with Hampton

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Hillsboro, Texas
Senior Reviewer
9 reviews 9 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 15, 2015

Lovely people and clean! Nice breakfast, sweet employees ... Always kind and smiling. Convenient to the island... Middle of the road hotLovely people and clean! Nice breakfast, sweet employees ... Always kind and smiling. Convenient to the island... Middle of the road hotel but met our needs nicely! !!!!!!!!!!!!!!!!! Would recommend to others.

Was this review helpful? Yes 1
Gulf Shores, Alabama
2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed February 23, 2015

We checked in, and the room was very small - the chair at the desk could barely pull out from the desk because the bed was right against it. There was no refrigerator, no microwave standard in the rooms. The bed was old, there was a dip in the middle. The overall appearance of the hotel was average; it felt... More 

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TMIHospitality, Manager at Hampton Inn Houston-Texas City, TX, responded to this review

Dear Davidmcgill, Thank you for taking the time to review your stay at the Hampton Inn Houston Texas City. I'm very sorry to hear that it was less than satisfactory. I have shared your comments with my entire staff to ensure the problems you experienced have been properly taken care of. I hope that if you find yourself back in... More 

1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed February 17, 2015

The hotel manager was very unprofessional and rude, stayed with my feonce in 2 rooms with 4 kids and from the time we checked in the manager was extremely rude. We requested extra toiletries and towels and never received them, because I'm a Diamond member with Hilton, I can have laye check out of 2 pm and we requested it... More 

Was this review helpful? Yes 3
TMIHospitality, Manager at Hampton Inn Houston-Texas City, TX, responded to this review

Dear Norma M, Thank you for taking the time to review your recent stay at the Hampton Inn Houston Texas City and for your loyalty to Hilton. Please accept my sincere apologies for the less than exceptional service you received from Renee. Please know that she is not a manager, but a member of our front desk staff, and this... More 

North Richland Hills, Texas
Top Contributor
59 reviews 59 reviews
7 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed February 16, 2015

Last minute online booking gave a good price. Close enough to the port for a stay the night before a cruise out of Galveston. The guy at the front desk was very helpful and we stayed to talk with him for a while. The cookies at arrival time were warm and scrumptious. The room was typical of Hampton Inn -... More 

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TMIHospitality, Manager at Hampton Inn Houston-Texas City, TX, responded to this review

Dear Cedar4604, Thank you for taking the time to review your experience at the Hampton Inn Texas City. We hope you and your family enjoyed the cruise and we look forward to your next visit! Sincerely, Your Hampton Inn Texas City Team More 

Granbury, Texas, United States
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed February 16, 2015

Stayed here in Oct 2014 before a cruise and decided to stay here again before our cruise this month. Easy to get to the hotel and to the cruise terminals. Staff are very helpful and friendly. Beds are very comfortable and A/C works fine.

Review collected in partnership with Hampton

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TMIHospitality, Manager at Hampton Inn Houston-Texas City, TX, responded to this review

Dear Dorothy S, Thank you for staying with the Hampton Inn Texas City and for your review! We are glad that you found our staff to be friendly and helpful. We hope you enjoyed your cruise and we look forward to your next visit. Kind thanks, The Hampton Inn Texas City Team More 

Silsbee
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed February 11, 2015

The staff was very courtious and the check in process was so easy. The hotel was sold out but it was so quite, I was amazed. The room was small and there was no frig but over all I was satisfied and would stay again.

Review collected in partnership with Hampton

Was this review helpful? Yes
TMIHospitality, Manager at Hampton Inn Houston-Texas City, TX, responded to this review

Dear Holly P, Thank you for taking the time to review your recent stay at the Hampton Inn Texas City. We continually strive to exceed our guests' expectations. We look forward to your next visit and thank you for staying with us. Sincerely, Your Hampton Inn Texas City Team More 

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