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Comfort Inn & Suites Galveston Bay Refineries

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320 Highway 146 North, Texas City, TX 77590 (Formerly Comfort Inn & Suites Texas City)
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Comfort Inn & Suites Galveston Bay Refineries
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50 Reviews from our TripAdvisor Community

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    16
    8
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    8
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7
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Edmond, United States
Level Contributor
33 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed at this hotel in Texas City the night before we left for a cruise out of Galveston. The location is decent, it's only about a 10-15 minute drive into Galveston, which was worth it because of the savings versus staying on the island. The staff was friendly and the room was nice. They have a good breakfast included... More 

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Oklahoma
Level Contributor
54 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 stars Reviewed 5 weeks ago

We stayed here four years ago and the hotel was very nice. This year I walk in and there is an overwhelming smell of mold and must. I was hoping it was just in the lobby... Not the case. The room smelled awful. I asked if they had flooding during the storm and they said no. Not sure what the... More 

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comfortinnandsuitesg, Webmaster at Comfort Inn & Suites Galveston Bay Refineries, responded to this review

Dear Guest, Thanks for your comments. I sincerely apologize that you detected an unusual smell during your stay. We take pride in providing a cleaning, friendly environment, and I’m sorry you were displeased for whatever the reason. We’ve notice no fowl odors, but we’re always working to make the hotel better, and we hope you’ll give us another chance to... More 

Houston, Texas, USA
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed May 25, 2015 via mobile

We spent a quiet Friday night at this hotel.Room was large, nice beds, comfy carpet. Only complaint was that it smelled musty. The management should run the air more often to keep the humidity down, since they're so near the coast.

Was this review helpful? Yes 1
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed May 19, 2015

We stayed here for two nights for a pre cruise. The hotel was clean and adequate for our stay. The staff was very friendly and helpful. The price was very reasonable. We left our car there and took a taxi into the Port of Galveston which end worked out great.

Was this review helpful? Yes 1
Maple Grove, Minnesota
Level Contributor
41 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed May 9, 2015

We stayed here the night before our cruise as well as the night we got back. The rooms were clean and the staff was friendly. A hot breakfast in the morning was a bonus. It was only about a 15 minute drive to the Port of Galveston so it was easy to get there.

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Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed April 28, 2015 via mobile

The hotel itself is quite ok. Everything was clean, and the location is close to Galveston and shopping. The problem was with the staff. I did not meet one friendly staff member. Everyone seemed to hate their job, and it showed. The worst part of our stay was during the middle of the night. My wife were staying here alone... More 

Was this review helpful? Yes 1
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed February 22, 2015

We only stayed here for 7 hours prior to a cruise out of Galveston on Carnival Magic. We arrived at 3 in the morning and were greeted by the night staff. The room was ready as promised, clean, roomy, and quite comfortable. We enjoyed having such a nice place to stay for the low cost we paid. We recommend this... More 

Was this review helpful? Yes 4
Lafayette, Louisiana
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 31, 2015

As far as I know, this hotel is not a pet friendly hotel. I stay at this hotel year round and everything Is perfect including rooms, staff and service. I don't know what joy people get out of talking bad about someone's business without confirming their information. shame on you missjo!!!

Was this review helpful? Yes 1
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed January 26, 2015

We checked in late (around 11 p.m.), after driving about 9 hours before our cruise the next morning. For some reason, hotel prices were high in Galveston for the night of January 17, so we opted to stay a bit further out. Even so, we spent a little over $100 for this room. To secure this better rate, I had... More 

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Jody P, Manager at Comfort Inn & Suites Galveston Bay Refineries, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Jody Patel... More 

Las Cruces, New Mexico
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed January 2, 2015

This Hotel locks guests in at night not allowing guests to open the designated emergency exits doors after 10 PM. This exit is at the end of the hall near the accessible rooms. When I inquired about why they were locking the doors at night the Front Desk Man said that people have walked off with room TVs and Computers... More 

Was this review helpful? Yes 2
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