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Comfort Suites

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215 Richill Drive, Texarkana, TX 75503
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Comfort Suites
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Comfort Suites
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110 reviews from our community

Traveler rating
    32
    29
    21
    13
    15
See reviews for
42
14
4
25
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Comfort Suites
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Saint Catharines, Ontario, Canada
Contributor
14 reviews 14 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed July 11, 2012

This hotel was clean and comfortable. It had a couch, which was nice. Room seemed a little in need of updating, but we just needed a place to sleep, so it suited our needs fine!

Was this review helpful? Yes
Management response:

We always appreciate feedback of any kind and we certainly thank you for yours. We are currently undergoing a revamp of the guest rooms but are taking it slow during this busy time of the year. Please check back with us next time you are in the area to see the improvements. Once again thank you. Jennifer Newman GM More 

Quad Cities, IA
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed June 19, 2012

Stayed here on way to Dallas for a meeting. Was able to "name my own price" and get a discount for the hotel room. The hotel is just off the interstate and the roads are a little confusing getting to the hotel from the east. Hotel is newer and the rooms are still in very good shape. Bed was comfortable... More 

Was this review helpful? Yes
Management response:

We are happy to hear that you enjoyed your stay with us and want to let you know that we have replaced the mattresses and are in the process of ordering new pillows to meet higher guest standards. Thank you for your feedback. Jennifer Newman GM More 

Milano, TX
2 reviews
4 of 5 stars Reviewed June 18, 2012

We stayed at this hotel on our second night of a very long trip with 3 adults and 4 kids. They worked with us to get a great room at a great price. The hotel is very nice and they are updating things. Staff was friendly. (We had been spoiled by the staff at Comfort Suites in Jackson, Tn) We... More 

Was this review helpful? Yes
Management response:

We remember your family with fondness. Thank you for the kind words and are so glad to here that we exceeded your expectations even while having to live up to another property..lol. Thank you again and we hope to see you and the family in the near future. Jennifer Newman GM More 

Waco Tx
Contributor
19 reviews 19 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed May 14, 2012

I booked this hotel on line as I always do and the rate was ok for the rating of the hotel. I then decided to call and book it on line and they gave me even a cheaper rate. The bed was hard as a rock but I got through the night. Other than the bed, it was a nice... More 

Was this review helpful? Yes
Management response:

We always appreciate when our guests take time out from their busy schedules to post feedback on their stay with us. Since your stay we have repalced the mattresses & boxsprings in all of our beds so hopefully next time you stay with us you will see the difference in the quality if the bed. Jennifre Newman GM More 

Contributor
11 reviews 11 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 22, 2012

We came in here after midnight, went to 5 motels before finding a room. Very nice, clean. Bed very comfy. Hate the pillows...whatever happened to the big, fluffy ones. Instead you get several small ones that are too soft to get to function. A little pricey. But overall nice. Would stay here again.

Was this review helpful? Yes
comfortsuitestxk, General Manager at Comfort Suites, responded to this review

We are so glad to hear that you enjoyed your stay with us however brief it may have been. Thank you for taking the time out of your busy day to post a review and we hope to see you again in the near furture. Jennifer Newman General Manager More 

Aurora
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 20, 2012

We stayed 2 nites. Room was not cleaned on 2nd day. I asked why and they said that there was a do not disturb on the door. this was before 9 o'clock in the morning because we left the room by 9:30. they only check at that time because they have a quota they have to meet is what the... More 

Was this review helpful? Yes
comfortsuitestxk, General Manager at Comfort Suites, responded to this review

Let me begin by apologizing that you were not happy with the housekeeping service and try to assure you that we do take our customer satisfaction very seriously. I have spoken to both the housekeeping & front desk supervisors about this occurance. Unforunately the housekeepers had left for the day prior to you advising the front desk you wanted service.... More 

Denver
Top Contributor
239 reviews 239 reviews
102 hotel reviews
173 helpful votes 173 helpful votes
3 of 5 stars Reviewed March 13, 2012

I have grown accustomed to expecting Comfort Suites to be a bit nicer than this hotel. It's showing what appears to be some age. The room was well-worn; sheets and towels were gray-ish instead of white; water pressure in the shower was lacking. Breakfast was good with eggs, waffles, etc. The staff was very friendly and helpful. Unless you have... More 

Was this review helpful? Yes
comfortsuitestxk, General Manager at Comfort Suites, responded to this review

We always appreciate feedback from our guests and apologize that your recent stay fell below your expectations and want to assure you that we are taking many steps to improve our property this spring. We have have began the process by installing flat screen televisions, adding new excercise equipment, and increasing breakfast choices as you so kindly mentioned. We are... More 

Newalla
Top Contributor
59 reviews 59 reviews
29 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed December 28, 2011

Because we have family in this area we have stayed at this hotel many times. The rooms are nice and the staff is friendly and helpful. The only downside is if you get to the breakfast bar in the last 30 minutes or so there isn't much left.

Was this review helpful? Yes 1
comfortsuitestxk, General Manager at Comfort Suites, responded to this review

We appreciate your return visits with us and hope that we will continue to provide a satisfying stay for you and your family. We will make sure to address the breakfast room issue with our head breakfast hostess to correct any problems. We really do love feedback such as yours so that we may improve our customer service. Thank you.... More 

Texas
Top Contributor
213 reviews 213 reviews
156 hotel reviews
198 helpful votes 198 helpful votes
4 of 5 stars Reviewed December 9, 2011

This appears to be a relatively new Comfort Suites. Everything is new and clean, from the bedroom to the bathroom. Bed was very nice - not too firm not too soft. It was a typical Comfort Suites "suite" - really just a big room. I had the King with a sleeper sofa and the room was very spacious, inlcuding the... More 

Was this review helpful? Yes 1
comfortsuitestxk, General Manager at Comfort Suites, responded to this review

Thank you for your wonderful remarks and we hope to see you again in the near future at Comfort Suites Texarkana. More 

Modesto, California
Contributor
17 reviews 17 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed November 27, 2011

I enjoyed my stay here. The staff was very pleasant and helpful. Room was clean and service was very good that includes breakfast, pool, gym, and service shuttle. Will stay next time if route permits.

Was this review helpful? Yes 2
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